Eagles Ridge Resort Pigeon Forge Cabins offer you peace and quiet in a serene heavily wooded setting with flowers and foliage everywhere. Easy access to your cabin with few steep driveways and minimal stair steps to your front door. All this, only a mile from the Parkway in Pigeon Forge, TN and convenient to Gatlinburg. Eagles Ridge brings you close to the action, but far from the crowds. Our Pigeon Forge cabin rentals and chalet rentals offer all amenities including fireplace, whirlpool, hot tub, fully-equipped kitchen. One to nine bedrooms are perfect for a honeymoon, family vacation or reunion, romantic getaway, church group, or corporate retreat. Our deluxe cabins and chalets are only a few minutes from the Great Smoky Mountains National Park!

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Property amenities

Free parking

Free internet

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Children Activities (Kid / Family Friendly)

Pets Allowed ( Dog / Pet Friendly )

BBQ facilities

Non-smoking hotel

Clothes dryer

Wifi

Hot tub

Outdoor pool

Self-serve laundry

Room features

Air conditioning

Fireplace

Private balcony

Sofa

Kitchenette

Microwave

Refrigerator

Flatscreen TV

Kitchenware

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Non-smoking rooms

Family rooms

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Family

Mid-range

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CCanniff wrote a review Jan 13

1 contribution

Great Accommodation and Stay -Highly Recommend

Quaint beautiful cabin! I have been renting cabins over the Holiday Season for the last 15 years and this cabin was by far the cleanest and and tastefully decorated. With the COVID-19 concerns, property management provided for the easiest non-contact check-in/out procedures. Both property management and the owner went above and beyond to ensure we had a pleasant stay. Note: This was a cabin,not a hotel and I could deleted the hotel ratings below. Highly recommend!

Date of stay: December 2020

Location

Service

Sleep Quality

Helpful

Response from Zach Scott, General Manager at Eagles Ridge Resort

Responded 4 days ago

HarleyMarmaduke you are the best! Thank you so much for simply choosing us after 15 years of experience in traveling to the area! Making this impression on you alone speaks volumes even beyond your review comments. We very much appreciate your feedback and rating, and even more, we are so very pleased to know that you had a WONDERFUL time here with us! Please do come back & see us again soon - let us know if we can help with your plans!

Explorer648029 wrote a review Jan 7

1 contribution

Highly Recommended

The reservations process was very easy. Was able to speak to friendly staff who answered all my questions with ease. The staff was friendly, knowledgeable, and provided reliable information. The cabin was breathtaking and was decked out in holiday décor (added bonus - wasn't expecting that). Check in/checkout process was hassle free. Can't wait to go back again!

Date of stay: January 2021

Helpful

Response from Zach Scott, General Manager at Eagles Ridge Resort

Responded 1 week ago

Thank you Explorer648029 on behalf of everyone here at Eagle Property Management - your review shines on all that we strive for every day, and we truly appreciate your feedback. We take great pride in knowing that your experience was top notch and that you are already dreaming up your next stay with us! Let us know how we can help!

Debbie W wrote a review Jan 6

3 contributions

Great Time!

We were in Eagles Ridge 834 for 5 nights. No problems to speak of. Parking was tight. One vehicle. No measuring cup and no instructions for the tv/dvd player. I wish we could say that everywhere we stayed.

Date of stay: December 2020Trip type: Traveled with family

Helpful

Response from Zach Scott, General Manager at Eagles Ridge Resort

Responded 1 week ago

This is a wonderful review - thank you so very much! We certainly are happy to hear that your stay was amazing and suspect that you will be back to see us again, which is GREAT! Parking in the resort can be a little limited dependent on the number of guests - Please know you may always call us directly if your property is lacking any standard item such as commonly used kitchen supplies, or if maintenance is needed. We have someone available to assist our guests at all times, so feel free to reach out to us! Thank you again - we hope to hear from you again soon!

Chandra wrote a review Jan 6

Atlanta, Georgia2 contributions6 helpful votes

Will never use this company again!

I have stayed in MANY cabins in Pigeon Forge/Gatinburg/Seiverville and have compared this stay at Eagles Ridge Resort (HAPPY HAVEN) to the other cabins I have rented. I booked through VRBO. Everything viewed on the booking site and received stated that it was a 4:00 PM Check in. • I also received several emails/texts leading up to the trip stating that I would be receiving a text message when the cabin was ready for us with the access key code information. However, I could not believe that come 3:30 PM day of, I hadn’t received even a courtesy text letting me know that they were expecting me. When we were on our 5 hour drive, I was stressed out the entire time wondering if they forgot about us. I sent a message through the VRBO site at 3:30 asking about the information and never got a reply. We got to the cabin at 3:57 PM with no check in information. I called the receptionist number and was told o Receptionist: “You haven’t gotten a text message with check in information yet, because it’s not ready.” o Me: “Well, it’s 3 minutes until 4:00 PM” o Receptionist: “Well, our check in time is ANY TIME after 4:00 PM and we’re running a little behind because the person in that cabin had a late check out today.” o Me: “No – that’s not true, everything I booked stated check in was at 4:00 PM. And the late check out doesn’t seem to be the main cause here because I’m at the cabin and there is no one here cleaning it.” o Receptionist: “The agreement you signed stated this.” o Me: “oh so in the fine print? Not anywhere on the website or booking info? How in the world does someone plan a vacation when check in can be any time between 4PM – midnight? I am literally here with my two little children with no guarantee when I can get them in?” The conversation continued and only infuriated us more. They said their policy is anytime after 4PM and they have guests check in at 6PM all the time (per Angela). If that’s the case, then put 6PM on your check in -not 4PM. It’s very misleading. I also let Angela know that from booking via VRBO, that 4PM listed throughout and she said, “we’ll have to follow up with them, that’s not right.” Seriously? We had to push to get the cleaning people there as we sat in our car and waited. We were told that they would send 4 people so it could be done in 20 minutes (to which my husband replied “how do you drain, clean and refill a hot tub in 20 minutes?”). The cleaners showed up and there were only 2 and it took them 75 minutes! We sat and waited…….finally got into the cabin at 5:15 PM . I have NEVER had a cabin company tell us that the time was not guaranteed “by that time.” And never has it been after 4PM! This alone will prevent us from ever using Eagles Ridge Resort ever again! We need more customer care than this! When we tried to access the internet, we were having issues. I was copying and pasting the code directly from the email I received upon check in. I called the dispatcher and they sent someone immediately to assist us. When he arrived, he pointed out the wifi code on the actual modem and it was 2 letters/spaces different than what we emailed to me. Goes to show they are lacking on details! Other Cons: • WAY too close to neighbors! • No view! • Minimal Utensils – no whisk, oven mit, skillet • Dirty dishes that were in the cabinets (especially the coffee mugs were disgusting) • Sheets had hairs all over them (specifically on the basement bed) I had to rewash them before our kids slept in it. • Mismatched silverware and plateware (only one large coffee mug, only 2 small forks and a few large forks) • The trashcan needed a cover/lid • Would have preferred a wood fireplace (like we have in the other cabins we rent) the beds were SOOO Uncomfortable Pros: • Provided plenty of toiletpaper WAY TOO EXPENSIVE!…

Date of stay: January 2021

Cleanliness

Service

Sleep Quality

Helpful

Response from Zach Scott, General Manager at Eagles Ridge Resort

Responded 6 days ago

We certainly apologize that your check in time was an inconvenience for you and that we were not able to get you in any sooner than 4:58pm - We do diligently try to get our guests in house ASAP daily as soon as they are ready, but as you can imagine with 175 properties - this can be a huge challenge if the majority of them are back to back check in/check outs on any given day. When considering the cleaning & maintenance required between each guest, and as in your case, if the guest prior late checking out, this causes additional delays for all. We truly regret that this delay impacted your stay to this degree but want you to know we made every effort to get you in as soon as possible. Our check in time is listed as after 4pm per your signed rental agreement with us and it has been confirmed since your departure that it is also listed as after 4pm on the VRBO website. We never received any claimed documentation from you that stated anything otherwise and do not know what documentation you are referring to - however, if you do in fact have anything communications stating anything other than our standard check in time, you may still forward to me as discussed so that I may have it addressed immediately; unfortunately, we are not aware of any such communications or listings that state anything other than what is in our rental agreement. Please note that while we aim to have every property fully stocked and in prime condition for guest arrival - we do sometimes find that items go missing over time such as oven mitts, utensils, etc. Please know that we welcome you to call us anytime anything is needed in any of our properties - we are happy to assist you with any supplies, maintenance or housekeeping concerns. Dishes are cleaned and put away by the guests and are not itemized between bookings due to time restrictions between guests. We do apologize for the miss on any dirty items, but want you to know we would have been more than happy to come and correct any issues that you have noted here. We do thank you for staying with us and hope that you will consider returning to stay with us again in the future despite this very unusual experience and will be happy to assist you in improving your next stay.

John S wrote a review Dec 2020

4 contributions

I could say it was a WHITE CHRISTMAS!

We arrived on 12/20 at the Six Bear Lodge Cabin and Christmas Eve it started to snow! We woke up on Christmas Day to a beautiful Christmas morning. The staff of Eagle Resort had cleaned up the snow from the streets and we were able to get to the main road without any issues. The location of this cabin is excellent. If I could post some pictures, I would! On my next visit I will stay again at Eagles Ridge Resort.

Date of stay: December 2020Trip type: Traveled with family

Helpful

Response from Zach Scott, General Manager at Eagles Ridge Resort

Responded 2 weeks ago

Thank you John - we would love to see the pictures! It truly was a Christmas to remember for many! Thank you again for staying with us. It was our pleasure hosting your stay here in the Smoky Mountains and we hope to see you again soon - year after year!

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