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Baymont Inn & Suites Pigeon Forge

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712 Reviews from our TripAdvisor Community

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There are newer reviews for Baymont Inn & Suites Pigeon Forge
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Showing 712: English reviews
Pigeon Forge, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 13, 2015

Great room. Enjoyed fireplace and jacuzzi and was very clean. Only improvement I could see would be higher class coffee maker.

Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank X5372DWdavida
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear X5372DWdavida, Thank you for staying with us and posting this thoughtful review. I'm glad you appreciated our clean rooms and enjoyed the Jacuzzi and fireplace in your room! We will most definitely look into your suggestion about our coffee makers. Thank you again for your feedback. We hope you'll be back soon! God Bless, John Solarz More 

Staunton, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 6, 2015

first 3 days were fine room cleaned every day changed on the 4th day was told someone else was cleaning those days maybe our dog barked-our dog was with us the first day it was not cleaned other than getting upset over the room not getting cleaned which if there was a problem I felt we should have been told... More 

Helpful?
1 Thank stauntonion
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear stauntonion, Thank you for your honest and constructive feedback from your recent stay with us. I apologize that we were not able to exceed your expectations and that your room was not cleaned on the fourth day of your 6 day stay. What you encountered is exactly the opposite of what your experience should have been, and I am... More 

Myrtle Beach, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 29, 2015

Our 4th year in a row staying here at Baymont Inn. The rooms have always been clean, and the staff is very nice and helpful. There is always someone there to help with anything you possibly need, and fast! Very nice breakfast, with a wide variety of different foods to choose from. I would definitely recommend Baymont Inn to anyone... More 

Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank melissamW6225XQ
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear melissamW6225XQ, Your glowing comments are extra special to us, particularly because you and your family always stay with us - thank you! We are honored to know that you always find our rooms to be clean, and our staff helpful. A special thank you for your wonderful comments about our HOT breakfast and your personal recommendation to others here... More 

Winter Park, Florida
1 review
3 of 5 stars Reviewed October 26, 2015

the room was clean. That's the best I can say. I felt it was overpriced. The A/C didn't cool enough and kept shutting down. The 'free' breakfast was average to poor. Very expensive as well. I thought it would have been a good bargain at 1/2 the price.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank 713benk
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear 713benk, Thank you for reviewing your stay with us. I truly apologize for any frustrations you experienced during your stay with us, but I very much appreciate your feedback, as it is only in this way that we are able to improve in areas where it may be needed. I'm sorry to know the A/C unit in your room... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 25, 2015

Excellent service for humans and pets. They notified me that I left my tablet in my room after we checked out and mailed it back to me! Room 101 had strong dog urine odor embedded in the carpet but only noticeable when you turned off the ventilation. Pet rooms probably shouldn't have carpeting.

Helpful?
Thank Rosemary P
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Rosemary P, We appreciate your decision to stay at Baymont Inn & Suites, considering the many choices you have in Pigeon Forge. We are delighted you had such a memorable experience with us and that you had the opportunity to enjoy our excellent service! Please accept my apologies for the inconvenience you experienced due to the bad odor in... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 24, 2015

I have stayed here numerous times, I have never had a problem with staff or my room. I love the fact that it is close to all attractions and shopping, that it is pet friendly and very clean. We will continue to stay here when we go to Pigeon Forge TN.

Helpful?
Thank Nichole J
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Nichole J, Your kind words about Baymont Inn & Suites and the level of service means so much to me and the entire staff here. Thank you for your compliments about our staff, cleanliness of rooms and our great location! There is no greater compliment than knowing we met your expectations and that you will return to stay with... More 

Phoenix, Arizona
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 20, 2015

Overall the place was just ok, it is def not luxury, a bit run down even. If you want to walk wherever, this is the place to be, PF is notorious for getting stuck in traffic. I won't have to visit PF again, thank the lord above. We were there for our daughters wedding and did no real sightseeing, you... More 

Helpful?
Thank dlsherwood65
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear dlsherwood65, Thank you for taking the time to review our hotel. I apologize for the troubles you encountered during your weekend stay. To be honest, this is not the type of feedback we typically receive. We aim for our hotel to be on par with our location, service, and design and we will immediately address any element that falls... More 

Milwaukee, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 18, 2015

We had a first floor room that seemed clean but a strong musty smell, probably due to older air conditioner that needs service or replacement. Seemed like a dampness to sheets too. Very friendly and good breakfast with good location.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Barbara S
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Barbara S, Thank you for your feedback and for staying with us. I am disappointed that you did not leave the hotel 100% satisfied. We pride ourselves on providing excellent service and accommodations which has earned us four stars on Trip Advisor. Our team strives to ensure that our guests receive attentive service throughout their stay which includes making... More 

Tennessee
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed October 18, 2015

I have stayed at this location for the past 12 years taking my kids on vacation to the Great Smokey Mountains. It used to be Mountain Trace Inn but it has always been a very clean hotel, great friendly staff, and a good breakfast along with super prices. I do not stay anywhere else when I come to the mountains.... More 

Helpful?
Thank kimhV7740TS
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear kimhV7740TS, We are honored by your high marks and such a wonderful review! Thank you for your continued loyalty during the past 12 years - we truly value your decision to stay with us. We make every effort to always be thoughtful in every interaction and have our guests expect the remarkable. It is through these efforts that we... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
OPEN! The newest Baymont Inn & Suites, in the heart of Pigeon Forge, Tennessee is now open and ready for you. We are happy to open with a completely remodeled hotel, new management, new staff and hometown hospitality. We are dedicated to making our Baymont Inn & Suites, your home in the Smoky Mountains. We look forward to having you as our guest and to welcome you to our Baymont family. we are waiting for you.......... ... more   less 

Additional Information about Baymont Inn & Suites Pigeon Forge

Address: 130 Wears Valley Rd, Pigeon Forge, TN 37863-4213 (Formerly Mountain Trace Inn)
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $82 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Pigeon Forge 2*
Number of rooms: 99
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Also Known As:
Baymont Hotel Pigeon Forge
Baymont Inn And Suites
Mountain Trace Inn Pigeon Forge
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