this place is very clean spacious rooms with friendly staff. I like the fact we had a sofa with table with 2 queens very clean comfy beds. Thanks for making our coffee whenever we asked you guys too. We are returning 2 more times already booked
The hotel is simply wonderful. Super clean and modern with good parking. Hotel sits along back street one block from main drag. Backed up against the river with balconies overlooking the water. They have added a new patio area along the river with gas grills and nice trex type chairs for sitting and hanging out. Was a little to cold for us while we where there, but looked nice. Check in was super easy and friendly. Slept grate and really nice bathrooms.
I stayed at this hotel for two nights from 11/30 to 12/02. I was looking for a hotel that provides breakfast, which is my top criteria while finding a hotel. When I booked online, they showed in their hotel info that a 'Good Breakfast' was included. I checked this info across three different 3rd party sites and verified that the breakfast is included. When I checked-in at the hotel, I was shocked to hear that breakfast is NOT available. I spoke with the manager the next day, and she told me that they have mentioned that breakfast may not be available in the 'additional section'. This section does not show up on the front of the reservation. We have to dig deep to find this information. She said that it was our responsibility to read thru all the info. It sucked to hear this from her. They clearly lied about breakfast availability. They have two misinformation pieces, one falsely showing that the breakfast is available at an eye-catching place. Somewhere deep down, they have mentioned that breakfast may not be available. It is the hotel's responsibility to talk to all the 3rd party sites to remove the misinformation of showing 'breakfast included'. Instead, she expected me to speak with Expedia and update the misinformation.…
We were beyond pleased with Twin Mountain Inn & Suites. This hotel will be our new go-to lodging when we visit Pigeon Forge. The staff were always welcoming and pleased to assist in any way they could to make our stay even more pleasant. I especially loved that they welcomed my fur friends as warmly as they welcomed me. We will definitely be back and soon!
I want to tell Cody thank you so much for taking the time and making sure we were taken care of on Wednesday 25th. I actually called earlier in the day 3 TIMES earlier in day to see if there was a opening. I was told every single time they were booked. So when we got to Pigeon Forge and a motel messed up our room for the Holiday weekend our saving Grace Cody answered phone and said yes I have a room available. I said OMG I have called all day and said full. I took a chance at 10pm and Cody answered. He said come on I have a room. This guy should really be a manager because he made us feel like we were home. Wayne & April Isler
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