The room was mostly nice, the decor and furnishings were good with exceptions of the floor needing mopping(my socks were blackened), the stand lamps being damaged, mold on the tub caulking, filthy dining chair and 2 jets not working in the tub. Service was poor, the "greeting" first words were " Where's your ID?", Not welcome to... We were asked for our credit card for incidentals which were said for any damage we make. We were asked to sign documents regarding potential damages before seeing the room that we were not offered a copy and my wife was told we couldn't have when she asked. The rudest hotel staff we have experienced. Breakfast was poor and unhealthy. The pool was green and unusable. If our reservation was cancelable, we would have moved the first minute. Our anniversary started poorly. Never again!…
My husband & our 22yo son stayed here late July. Check in/out was super easy. Our rm was facing pool in the back. Pros: clean, spacious, good a/c, larger than average frig, comfy armchair. Cons: cheap towels, pillows were flat, awful, 2 doors down had a yapping dog, superfirm bed. We used the paved walk to the Island. Property needs some tlc, tighten handrails, retread wood steps, repaint rail. Gen cleaning(I don't want to see paint cans setting around)
Worst place ever. Very bad communication skills, can’t speak good English, very dirty, and very rude. Pool sucks too. Housekeeping is the worst, should be put out of business. Kicked my family out because the maid said we attacked her when all we asked for was pool towels and she flipped out. I have 4 children by the way. Every night their feet were black from the dirty floors.
Loved how clean and presentable the room was compared to the hotels I stayed at in Gatlinburg.The structure outside was also gorgeous. Staff was very helpful when I had questions. Would recommend to all.
Timber Lodge is going in a great location, however the hotel has very little property ( no green space)and it has tight drives and parking. The furniture in the sitting area of our King suite needs to be replaced; it was dirty and uncomfortable.The pool area is small and there is lots of construction debris in the parking lot. It was over priced at $200/night.
First of all we arrived by 1 am..the rooms are NOT as big as it appears. We got the room with a loft, which had 2 beds on main floor and one bed on the loft. So Rustic is an overstatement! The rooms were rustic alright but not the good rustic,OLD and broken furnishings. Looks like someone went to a yard sale and furnished the rooms. The bathrooms were small and once you close door upstairs you can tell where the seat actually rubbed the toilet! also you might get freaked out because there are sooo many scratches on the back of the door it makes you really wonder what the heck went on there!!!! Prices weren’t too bad for 3 double beds and the location, even tho the clerk seemed like he had no idea what he was doing, and the only reason I gave it a 2 was because the beds were comfortable and no bugs!!…
The hotel was nice. We were surprised and happy that we were able to book last minute. The room was nice and the bathroom was huge. Loved the shower, it was easy to work and it had plenty of hot water. The outside of the hotel was nice and was made to look like a cabin. The was nice and easy to work with, so the overall experience was great.
Enjoyed our stay very much. Three things I lol for in motel rooms are clean-comfortable beds-good water pressure. You got two out of three-water pressure was only fair. Only serious problem was not enough luggage carts. Was told there were three but we only saw one-when we could find it-which wasn’t at checkout time for us. Lol. Us older people need those carts. Overall. I would stay with you again.
Location is great for so many events and stores. Checking in could include someone not talking on cell phone while checking guests in and fully explains door operation. No grab and go food any morning. Coffee was horrible. Cleaning staff excellent.
Great price! Place was clean! Comfy beds! Convenient to everything around! A little noisy but expected!! Only draw back was coffee pot wasn’t working in the room ! I’d also suggest a sign showing direction of office!