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Mountain Vista Inn & Suites

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Mountain Vista Inn & Suites
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268 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Ankara, Turkey
Reviewed 2 weeks ago

Location was good but the place was terrible. The room was dirty. Shelves and coat rods falling off the wall. The floor was tacky as we stuck to the carpet. The breakfast was so bad, I loaded up the family and went to a restaurant. And worst of all Management was un responsive.

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Helpful?
Thank Anthony B
Reviewed 3 weeks ago

We were hesitant to stay here after reading bad reviews, but we gave them a shot. We are glad we did! We stayed in a 3 bedroom suite on the 7th floor. The staff was friendly and quickly fixed our TV remote that wasn't working. The room was clean, we had fresh towels and toiletries, and a nice set up....

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Thank Jessica R
Burnsville, North Carolina
Reviewed 3 weeks ago via mobile

walked into this sleeze bag place on Saturday with the hopes of having a clean enjoyable stay. Within twenty mins of walking in and using a flashlight yes flashlight to go over the room I found it NASTY!!! Now I don't say these things lightly. The only thing cleaned was the walkway you would use. Stains everywhere and broken furniture....

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1Thank firegirl0512
Reviewed 3 weeks ago via mobile

I guess I'm just lucky. I've stayed here twice and both times have been nice. Plenty of parking in the bank right next door. The room this time was spacious. The front desk staff were polite and friendly. They were able to accommodate my 12am check-in with no issues. Cheaper than travel site. The pool seemed a little greenish but...

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Thank Brent W
Reviewed December 13, 2016 via mobile

Me and my husband book this hotel on a different wedsite the pictures on there is not what this place look like it was disgusting and smelled so bad there was steins every where on the Converse it had brown Sports on them the furniture was broken had a table and no chairs i the shower had hair in it...

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Thank shyane b
Thaxton, Virginia
Reviewed December 12, 2016

This hotel was completely disgusting! - had booked 2 night stay and checked out after the first night - no hot water, heat was barely warm so froze all night, holes punched in walls, bathroom and rooms filthy, sheets had stains on them, spider found alive under the pillow, no alarm clock, no coffee maker. Requested refund for second nights...

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Thank kstewart99
Reviewed December 8, 2016 via mobile

I will never stay here again. The pictures on the website are misleading. Dusty furniture, electrical outlets not properly working, dirty underwear behind bed, Not enough pillows, and no room service. And my daughter got sick while on vacation and had to check out early. I was told a refund would be granted. It's been 5 months and no refund...

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1Thank Tammy S
Virginia
Reviewed December 4, 2016

Front desk staff was very rude. She tried to put me in a different room, she had my reservation mixed up with someone else with the same last name. No parking. Water dripped from the shower all night. We had 3 tiny flat Pillows, we were told they didn't have any extras, we had to go to Wal Mart to...

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Thank Shannon M
Independence, Virginia
Reviewed December 2, 2016 via mobile

We are currently staying there are roaches rooms aren't clean and we can't get our money back devastated my wife that she booked this hotel do your self a favor and spend a few extra dollars and stay in a nice hotel

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Thank brittmorton92
Reviewed November 30, 2016 via mobile

We stayed on the 5th floor in a 3 bedroom suite. The middle room TV kept turning itself off. Management was told on Saturday and nothing was done before we left on Tuesday even after several more calls to the front desk. Half of the lights in our rooms didn't work or were missing. Housekeeping did a terrible job cleaning....

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Helpful?
Thank Michael S
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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Breakfast included

Additional Information about Mountain Vista Inn & Suites

Address: 2647 Parkway, Pigeon Forge, TN 37863-3213 (Formerly Family Inns of America - Twin Malls)
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $44 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Vista Inn & Suites 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Family Inns Of America - Twin Malls Hotel Pigeon Forge
Family Hotel Of America
Family Hotel Pigeon Forge
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Questions & Answers

Here's what travelers have asked, with answers from Mountain Vista Inn & Suites staff and other travelers.
2 questions
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over a year ago

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Questions? Get answers from Mountain Vista Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a king suite on the 7th floor, awesome views”
 of 5 bubbles mrsballengee, Dec 4, 2016 | Read review
“The penthouse suite is filthy and the carpet needs to be burned.”
 of 5 bubbles KarenB4782, Nov 26, 2016 | Read review
“Suites are not worth paying the extra.”
 of 5 bubbles upushugo, Nov 8, 2016 | Read review
“The whole place is a DUMP!!”
 of 5 bubbles 355suen, Jul 19, 2016 | Read review
“Ask for a room on the 5th floor or above. You can see the city and the big wheel. It is all lite up at nite time. Really nice.”
 of 5 bubbles DPYBrown, Jul 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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