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Country Cascades Waterpark Resort

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204 Sharon Dr 1 Block off the Parkway, Pigeon Forge, TN 37863-3219
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (73)
Travel safe during COVID-19
A note from Country Cascades Waterpark Resort
Updated 04/27/20

About

#15 of 95 hotels in Pigeon Forge
Location
Cleanliness
Service
Value
Travelers' Choice
Country Cascades Outdoor Waterpark Resort is a 236 room non-smoking hotel. Featuring two major slide attractions, RiverChaser and RiverRun, as well as Splashaway Bay, a water activity center. Grandmas' Kitchen offers a full hot breakfast buffet.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Water park
Kids stay free
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Vending machine
Kids' outdoor play equipment
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
First aid kit
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / closet
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English
1,684Reviews48Q+A100Room tips
Traveler rating
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Popular mentions
Mproctor2018 wrote a review Sep 16
7 contributions
Stayed over the Laborday weekend at this resort with four grandkids between the ages of 5 and 15 and everyone had a blast. The pool aera closed every two hours for cleaning per CDC recommendations but still it was only for a short period of time. The kids all loved having their " own" slides to enjoy as well as the walking pool. The room was clean and comfortable and allowed space for everyone to rest during pool closings. The resort is located about mid way of the strip so going different places was easy. The only disappointing thing was the included breakfast, it was cold and not very tasty.
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Date of stay: September 2020
Value
Cleanliness
Service
Room Tip: Building two has balconies that faced the pool aera.
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Response from Angela Wiemken, Sales at Country Cascades Waterpark Resort
Responded 3 days ago
Thank you so much for coming to stay with us and taking the time to write a review. We are thrilled that you and the entire family enjoyed their time with us and the kids enjoyed having their "own" waterslides. We would like to extend a huge thank you for being understanding of the extra measures we are taking to keep our employees and guests safe due to Covid-19. We hope you come back and see us again soon and we hope to have our bountiful breakfast buffet open soon. Thanks Again, Angela Wiemken Assistant General Manager
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Missy M wrote a review Sep 12
Santa Claus, Indiana2 contributions2 helpful votes
First of all let me just say before I say anything else the people here are dishonest… Housekeeping stole my watch. I left it on the bed..checked out..completely remembered that I left it on the bed and now they conveniently cannot find my watch… That’s the first thing I will say, not to mention that it’s overpriced for what you get. It’s like staying at a Motel 6 with crappier beds and the staff is horribly rude. They made us pay the entire balance on arrival like criminals, and barely said two words to us after they had our money! Buyer BEWARE!! Stay somewhere else..we stayed at a comfort inn in Knoxville on the way in and the beds were way comfortable and it was affordable. I cannot believe someone stole my watch instead of turning it in to lost and found but that sums up 2020.
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Date of stay: September 2020Trip type: Traveled with family
1 Helpful vote
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Response from Manager Heather, General Manager at Country Cascades Waterpark Resort
Responded 6 days ago
We do offer a heartfelt apology that your stay was anything less than perfect. What you describe is certainly not standards that over a million guest have come to love about staying with Country Cascades Waterpark Resort. Like most hotels we are not responsible for lost or left items, and we do require all guest to acknowledge that on the guest agreement at check-in. Collecting the remaining balance at check in is also a standard practice. Again we do apologize that this was not that you expected. The staff does strive to make sure everyone enjoys their time with us. We hope you enjoyed your time in the area and wish you safe travels for the rest of 2020.
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Nikki wrote a review Sep 9
1 contribution
Conveniently located to EVERYTHING in the area! The room was clean. The procedures for leaving the pool area every 2 hours was necessary given the pandemic but did aggravate the kids! :-) Just fyi, if you rent the Penthouse Suite the spiral staircase was pretty noisy and no fun walking up and down to the bathroom, BUT the 2 upstairs beds were very comfortable.
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Date of stay: September 2020
Rooms
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Response from Manager Heather, General Manager at Country Cascades Waterpark Resort
Responded 1 week ago
Thank you for choosing to stay with us and for the nice review. We are glad you had a nice stay and enjoyed our center of it all location. We certainly appreciate your understanding for our COVID-19 procedures, we want to make sure we keep all guest safe during their time with us. Thank you again and we look forward to seeing you soon.
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Fearless611067 wrote a review Sep 7
Bristol, Virginia12 contributions1 helpful vote
The "Penthouse Suite" was highly misleading for the price. No bathroom upstairs for two king beds was terrible and a metal winding staircase that is dangerous. My grandson and mother hit their head on it! The fridge is way too small for a family of six and the light upstairs from a large window at night made for three of the worst nights sleep I have ever had along with the echo of every sound in the room. We own a timeshare so I have traveled a bunch. This was the worse we have stayed at night and I felt extremely overcharged for this experience. The pools were nice but my son who is 6'2 was bored with the 5ft. depth of each pool. They were perfect for my toddlers. The slides were fun for them too. The staff were all very friendly except when we had a problem with a lifeguard at the kids park. I talked to the pool manager who happened to be there at the time of the problem. The worst thing was the advertised breakfast that was included. Nasty eggs, two cold sausage links and a hard biscuit delivered to the room due to Covid. TERRIBLE!! Embarrassing for this resort in my opinion. I spoke to a manager William who was so nice and offered to move us but we had already unpacked and wiped every surface down with antibacterial wipes. I considered leaving early but decided to make the best of things for my sons 16th birthday. I doubt if I will stay here again with a big family, and I probably wont be recommending this resort to my friends and family. The sister resort at Governors Crossing is so much better for this price. They even have Smores fireplaces at the other one and your teens can rome safely about on campus with the bands that are worn. It was an average stay.
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Date of stay: September 2020
Rooms
Cleanliness
Service
Room Tip: Don't choose the penthouse suite with elderly or small children
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Response from Manager Heather, General Manager at Country Cascades Waterpark Resort
Responded 1 week ago
Thank you for taking the time to write a review about your recent stay with us. I do apologize the room set up of the Penthouse Suite did not meet your needs. We do have guest that enjoy the separated upstairs area and the living room downstairs . One of our favorite things to hear is that when guest stay with us, they enjoy the slides, River Chaser & River Run, Splashaway Bay and all the amenities that the waterpark offers. We will be glad to welcome everyone back to our Grandma's Kitchen for a hearty breakfast buffet, once COVID-19 restrictions are lifted. We do make sure Managers are available for any problem that may arise. Again we do apologize your stay did not meet your expectations but we do look forward to seeing you at The Resort at Governor's Crossing again for S'mores by the fire pits soon!
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Nomad41824819033 wrote a review Sep 7
1 contribution
I want to start on a positive note. The water park was a blast for our family. It was run in a professional, safe manner. Many other hotels in the area with waterslides are not supervised and some people play reckless and rough. And for the cost you couldn't beat this amenity. The staff at the hotel was always friendly. Unfortunately, some of the complaints I read when booking were still there. The room and ac smelled like mildew. And everything felt damp in our room. While there was signage about pool hours, the later hours didn't include the slides. We were told it was because the slides do not have lights so it isn't safe. But that should be posted or maybe light the slides. We like to do tours in the day and play at the hotel at night. And finally, they advertise free wifi. But it never worked for more than a few minutes at a time. We look for wifi availability to do work, use our phones, etc. We were told the area is considered rural and therefore, it is rural internet service. While that might be true, we were led to believe we would have WiFi access. We did not. I'm not sure with these problems we will stay here again. And that is unfortunate.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Manager Heather, General Manager at Country Cascades Waterpark Resort
Responded 1 week ago
We are glad to hear your family had a blast at our water park. All staff do place guest safety as a top priority. We are glad everyone you encountered was friendly. Our free WIFI is capable of handling emails and normal demand, unfortunately it cannot handle streaming or gaming. We do certainly apologize your stay did not exceed your expectations, we will certainly address any issues you have reported in your review. We do hope you enjoyed your time in the area and hope you will return. Thank you again for staying with us.
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PRICE RANGE
$100 - $244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country cascades hotel pigeon forge, country inn pigeon forge, pigeon forge country inn
FORMERLY KNOWN AS
Country Inn & Suites Pigeon Forge
LOCATION
United StatesTennesseeSevier CountyPigeon Forge
NUMBER OF ROOMS
236
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Frequently Asked Questions about Country Cascades Waterpark Resort
Which popular attractions are close to Country Cascades Waterpark Resort?
Nearby attractions include Conway Twitty Tribute by Travis James (0.1 miles), Main Event Theater (0.2 miles), and Stages West (0.2 miles).
What are some of the property amenities at Country Cascades Waterpark Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Country Cascades Waterpark Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Country Cascades Waterpark Resort?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Country Cascades Waterpark Resort?
Yes, free parking is available to guests.
What are some restaurants close to Country Cascades Waterpark Resort?
Conveniently located restaurants include Frizzle Chicken Farmhouse Cafe, Sweet Frog Premium Frozen Yogurt, and Sawyer's Farmhouse Restaurant.
Are there opportunities to exercise at Country Cascades Waterpark Resort?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Country Cascades Waterpark Resort?
Yes, laundry service and self serve laundry are offered to guests.
Does Country Cascades Waterpark Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Country Cascades Waterpark Resort?
Many travelers enjoy visiting Old Forge Distillery (1.3 miles) and The McMahan Indian Mound (4.6 miles).
Does Country Cascades Waterpark Resort have any great views?
Yes, guests often enjoy the mountain view available here.