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Country Cascades

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1,017 Reviews from our TripAdvisor Community

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Showing 1,016: English reviews
Louisville, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Found bed bugs in our first room. We were moved to another room on same floor and found other type of bugs crawling on top of microwave and wall behind it. Bed skirts were filthy. Behind and under beds had at least a half inch of dust.

Helpful?
1 Thank cheeks1961
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We were put up here for a time share presentation, and so happy we were. The front desk people were Wonderful expecially Greg. We had a problem with our room, they change it with no problem. We decided to stay another night and Greg spoke to his manager and got us an awesome rate for the extra night. We stayed... More 

Helpful?
1 Thank Donna S
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Usually when I go to a hotel with friends, I am met with a very rude staff. This is especially the case with more touristy areas such as Pigeon Forge. I am so happy to say that Country Cascades made me feel at home. One of the night staff people made my stay very memorable! I believe his name was... More 

Helpful?
2 Thank lcbby
Crestline, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel employees very friendly and our room was clean and comfortable. It is only a few minutes from Dollywood and other attractions in the area. They have an indoor pool and an outdoor pool. Breakfast is available from 7am to 10am. Food was average hotel food. The price was great for the area.

Helpful?
1 Thank Dan S
Hartselle, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed during a car show event. It was very convenient to shopping, the strip, Publix, and restaurants. The lobby was a nice place to meet with friends. Our room was nice and clean. It was good to have internet access. The staff was always friendly and available. An extra nice touch was the coffee/lemonade and cookies!

Helpful?
1 Thank Oscars2Mom
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you so much for your review of your stay here at Country Cascades. I am glad that you enjoyed your stay during the car show. Many of our guests find the convenient location of the property to be perfect for their needs. We are located right in town close to everything but that one block back adds a peace... More 

Rome, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed here many times. Becca and Rachel are always helpful. They do all they can to be sure our stay is great. Rooms are always clean and well kept. Can't wait to see the new changes in 2017.

Helpful?
2 Thank ebink322
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you so much for taking the time to leave a wonderful review for us. We enjoyed having you stay with us recently at Country Cascades! We are so happy you enjoyed your stay and that you enjoyed all the wonderful amenities that we have to offer. Our staff enjoyed getting to know you both and truly did appreciate you... More 

Rocky Face, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We have stayed here for years, We reserved a handicapped room in July for September 2016, while we attended the Shades of the Past Car Show, Got a conformation number, When my husband arrived Thursday they gave him a room on the 3rd floor (307) which didn't have a king size handicapped , I didn't arrive till Friday afternoon when... More 

Helpful?
1 Thank greatdesigns1
SmokyMountainResorts, Manager at Country Cascades, responded to this review

I am sorry to hear that your stay was not up to our normal high standards. We would like to thank you for mentioning the hospitality of our staff. We strive to provide clean rooms and a friendly staff for all of our guests. We hope to see you again. More 

Richmond, Kentucky
Level Contributor
125 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was really helpful. Word to the wise - book on the third floor or higher - there are two stairways that are open from the main floor to the second floor. They put a lot of chlorine in their pool/spas & the smell from those wafts up the the second floor. Its was stifling so we had to... More 

Helpful?
1 Thank Digger309
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you for being our guests recently and for taking the time to leave us a review. We are happy to hear you enjoyed our clean rooms and that our staff provided you with excellent hospitality during your stay. We do apologize that you had some issues with an odor in your first room but am glad that the staff... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

So our family decided to come to Pigeon Forge for a first time visit, and we checked into the Country Cascades. The guys at the front desk were awesome, very knowledgeable about the area, but when we got to our room there was a smell. Perhaps a damp mildew smell, we did not opt the front desk for another room,... More 

Helpful?
2 Thank foolishhm
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

We apologize that your room was not up to our normal standards during your recent stay. I can assure you that had we known of the situation we would have done anything possible to rectify the situation. Thank you for taking the time to write a review. You are helping us to ensure our future guests' satisfaction. Our staff would... More 

Lecanto
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was very convenient to all venues on the main street of Pigeon Forge. The rooms were large and up to quality standards. The hotel was clean in every respect and the staff both day and night shifts were outstanding. The staff ensured that all of the needs for a group of 40 were met. I would like to... More 

Helpful?
1 Thank 440charlesd
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

I want to thank you for taking the time to review your stay with Country Cascades. We greatly enjoyed having you all join us for the reunion. It is always a great honor to host our military veterans. I am so glad that you and the others enjoyed your stay. Shawnda and Cierra are both excellent and I am glad... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Country Cascades is a 138 room non-smoking hotel. The hotel features and indoor pool and jacuzzi and outdoor pool. There is an ample continental breakfast every morning. Every room has free wireless internet access, coffee makers and refrigerators. Jacuzzi and fireplace suites available. ... more   less 

Additional Information about Country Cascades

Address: 204 Sharon Dr, Pigeon Forge, TN 37863-3219 (Formerly Country Inn & Suites Pigeon Forge)
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $66 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Cascades 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Country Cascades Hotel Pigeon Forge
Country Inn Pigeon Forge
Pigeon Forge Country Inn
Hotel Style:
#8 Business Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
#18 Family Hotel in Pigeon Forge
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