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Spirit of the Smokies Condo Lodge

2385 Parkway, Pigeon Forge, TN 37863
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601 Reviews from our TripAdvisor Community

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Showing 600: English reviews
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

All was good tell night there were Roaches in our room and we were moved to another room but there were Roaches in there to. it is sad this use to be a good hotel service was ok but not the best. I think they should close for a few weeks and send in a few exterminators.

Helpful?
Thank Ty W
Ripley
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

We have stayed at this condo many times. When we first started going it was so nice the desk people was friendly they would always help with a discount and always help out with the price and the place was clean the game room was so nice but it has really went down we stayed here this past weekend and... More 

Helpful?
Thank Nikki D

Travelers are raving about these Pigeon Forge hotels

Level Contributor
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

We went to this hotel after a nightmare at another one. The pool was nice. The kids loved the slide on the pool. They have towels right at the desk for their guests as you go to the pool. Room was nice, beds was comfortable need a few more pillows but we did not go down and ask for them,... More 

Helpful?
Thank armstrong_6969
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

We enjoy this hotel. Everyone was friendly. The pool area was GREAT! After a horrible stay at another hotel we really appreciated a clean room. The kids slept great! The only issue we had was pizza. We were tired and hungry. I called Domino's pizza, about an hour later the driver called and informed me that he could not deliver... More 

Helpful?
Thank Jennifer N
Hamilton
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The pool is the reason we have stayed at this hotel twice now. Indoor water slide and the pool is open until 1am! Our room was clean and we had no issues during our stay. The hotel is older and could use some updating but for the price it is in a good location and the pool is awsome. The... More 

Helpful?
Thank Lynn G
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you so much for your comments. We are very happy to hear that not only did you enjoy our pools, you enjoyed our cleanliness and customer service. We hope to see you again in the near future! More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

We have stayed here many times. But this place has gone to the dogs quick!! It's a shame how people have treated these rooms. When they were updated they were so nice. But now they are horrible!!! 😞 Stained carpet,hole in tub, it felt dirty and our night was horrible, it sounded like a family of 20 next door. The... More 

Helpful?
Thank Amy C
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

We are so very sorry to hear that you did not enjoy your stay with us. We are dedicated to ensuring that our guests, especially repeat and loyal guests such as yourself, have a pleasant stay. Did you call the front desk regarding the noise complaint? We do deal with noise complaints to ensure that each guest enjoys a restful... More 

Georgetown, Kentucky
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Little bit older hotel but kept up well. Indoor and an outdoor pool. Woodfire grill restaurant across parking lot is good for dinner or breakfast. Can walk to Starbucks or Dunkin donuts in under 5 minutes. About 2 miles from Tanger Outlets and about two miles from The Island. Lots of other shops and entertainment close by.

Helpful?
Thank GeorgeAuger
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thanks for the review. We hope to see you in the future. More 

Okeana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

I will never stay there again ever.the first night I had got up about 3 and had 6 bugs on my glass. All over the room bathtub toilet shower wash rags in kitchen nasty. I went for help I was told there was nothing they would do. And stated oh well they come up threw the water pipes any way.... More 

Helpful?
Thank Frances J
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Unfortunately, we cannot fully corroborate your story. We have a record of a complaint that you did make with us, but it shows that when our clerk offered to send someone to fix the problem, you refused to give your room number and refused help, so that we could address the issue. A claim or issue with bugs is something... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 18, 2016 via mobile

This hotel charged us twice for the same room they said it was voided off and the bank asked them to fax the paperwork to them and when we asked the desk clerk to do that she said she was too busy...so I asked to speak to her boss and he was unavailable and the front desk lady Beverly was... More 

Helpful?
1 Thank ju4ke
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Our hotel clerk Beverly is, personally speaking, one of the most professional employees I have ever met in the customer service field-- she is a rare gem that we highly value. To the contrary, we are used to receiving compliments on her. When inquiring about this incident, our clerk informed us that it happened on an extremely unique Saturday when... More 

1 review
1 of 5 stars Reviewed June 13, 2016 via mobile

We found some trash in our refrigerator, gross carpet stains, and even some dead cockroaches in our closet. I don't even think that they tried to get good wifi either. Plus, we had to go down to the lobby four times to get a new room and card. So the customer service is terrible, too. The best tip: never ever... More 

Helpful?
Thank Happy K
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

We are extremely sorry to hear that your stay was not pleasant. We pride ourselves on a reputation of cleanliness. We would want to investigate these issues immediately, but you are not providing us (or the viewing public) with your name or a room number. We have no records of these complaints. Did you address these issues with any customer... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
Enjoy our tastefully decorated suites and private balconies during your stay here at Spirit of the Smokies Condo Lodge. Each suite is complete with a 32" flat screen television, mini-refrigerator and microwave, coffee/tea maker, hair dryer, iron and ironing board. We offer free wireless internet and free local calls. Other amenities include an outdoor (seasonal) pool, indoor heated pool and hot tub and large electronic game room with pool table. ... more   less 

Additional Information about Spirit of the Smokies Condo Lodge

Address: 2385 Parkway, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $84 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Spirit of the Smokies Condo Lodge 2*
Number of rooms: 160
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Also Known As:
Spirit Of The Smokies Condo Hotel Pigeon Forge
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