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SpringHill Suites by Marriott Pigeon Forge

791 reviews
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Traveler (95)
Room & Suite (55)
Pool & Beach (21)
Overview
  • Excellent68%
  • Very good22%
  • Average6%
  • Poor3%
  • Terrible1%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Airport Transportation
Suites
3.0 Star Hotel
All hotel details
Offers from SpringHill Suites by Marriott Pigeon Forge
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (791)Write a Review
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Traveler rating
525
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LanguageEnglish
525
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49
26
13
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All reviewsspring hillchristmas tree lanemellow mushroomfront deskoutdoor poolwalk in closetwaffleshot tubthe sofa bedsitting areathe breakfast areanice propertyferris wheelfree breakfastrooms are largefitness centerwould stay here again
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1 - 5 of 789 reviews
Reviewed 1 week ago

Great place terrific service very clean & good location superb parking close to the main strip The wood colored tile floor in the lobby area was very impressive as was the high quality carpet in my roomMore

Thank garyk473
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 6 days ago

Dear Gary, We appreciate you sharing your positive feedback on your recent stay at SpringHill Suites Pigeon Forge. It's always rewarding to hear when our guests have had an enjoyable stay with us. We're glad that you received excellent service from our team and found...More

Reviewed 1 week ago via mobile

I book a stay here and was really looking forward to going but due to accident couldn’t go and cancelled 6 days in advance and did not get refund . Booking. com said it was non refundable. Two night where Spring Hill was able to...More

Thank deeMatthews_nc
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 1 week ago

Thank you for your feedback. When booking a room, several rates are offered, including one which does not offer a possibility of cancellation. We are sorry for the inconvenience and always encourage our guests to book with a possibility of cancellation if they feel that...More

Reviewed 1 week ago

First the positive things over there. Room was so comfortable and quiet. I must say very nice sleep. No disturbance and noises. Nice clean room with a beautiful view. Breakfast was a plus. They should work on customer service.One big thing they did not have...More

Thank Suno69
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 1 week ago

We really appreciate you taking some time out of your day to share your experience with us. It sounds like you had a wonderful vacation and our team here at the SpringHill Suites Pigeon Forge is very happy to be a part of it! We're...More

Reviewed 2 weeks ago

We are dedicated Marriott customers, so we are constantly comparing like properties. This one had a nice indoor pool (great since we visit in December typically). The fitness center is lacking. Every day I was in there it was full and people would walk in,...More

Thank KNCA
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 2 weeks ago

Your insight is valuable to us and we are thrilled you had a positive experience throughout your recent stay at the SpringHill Suites Pigeon Forge. As a dedicated Marriott customer, you know well what a quality stay entails, which is why your insightful review is...More

Reviewed 2 weeks ago

I am a Marriott gold member and usually like their hotels. But not this one.They had no newspapers available on 2 days. The mirrors in both the bathroom and bedroom were not cleaned during my 4 day stay. The bathroom sink did not have a...More

Thank Roberta R
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 2 weeks ago

Dear Roberta, Thank you for your valuable feedback. We would like to take this opportunity to apologize for failing to provide you with the stay that you deserved. We are, however, very appreciative of the insight that you have offered. The issues that you referenced...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Airport Transportation
Banquet Room
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$85 - $230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#11 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$85 - $230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#11 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (95)
Room & Suite (55)
Pool & Beach (21)
Dining (6)
Hotel & Grounds (77)
Bathroom (6)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Sandy P
November 26, 2017|
AnswerShow all 3 answers
Response from Tracie R | Reviewed this property |
No, they do not. Their mattresses are firm, too firm for me, but just right for my husband.
1
Vote
eherm94
November 6, 2017|
AnswerShow all 3 answers
Response from linda5251 | Reviewed this property |
I don't think so but, call hotel to inquire as Dave suggested.
0
Votes
hammonstm
August 21, 2016|
AnswerShow all 8 answers
Response from Cheyenne G | Property representative |
No, I apologize we are not pet friendly. Service animals only.
0
Votes
Room Tips
"It was a perfect location at Pigeon forge with affordable price."
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"ask for a view of The Island. You should be able to see the big ferris wheel at night."
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"only slept in one"
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"We were near the front desk on the main floor and heard nothing! It appears to be well built to avoid hearing..."
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