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RiverStone Resort & Spa

Certificate of Excellence
212 Dollywood Ln, Pigeon Forge, TN 37863-3903
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RiverStone Resort & Spa
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649 Reviews from our TripAdvisor Community

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Showing 649: English reviews
Charlotte, North Carolina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We stayed for five days in a two-bedroom suite. Our suite was extremely clean and well-updated. Plenty of room for family of five (one on the pull-out couch). Balcony view of the golf course was very nice. Pool was fine but a crowded. Coffee in the lobby was very good.

Helpful?
Thank Heidster1
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 days ago NEW

We had a great experience while staying at the RiverStone Resort & Spa. The rooms were comfortable, cozy. The family enjoyed the pools. I was wanted to enjoy a spa service, but it was booked until next week! Make sure to book spa service early. Overall, we enjoyed our 4 days.

Helpful?
Thank Katrina K
Roanoke, Virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for two nights with my wife, son, sister, brother in law and niece in a two bedroom condo. Our room overlooked the Gatlinburg Golf Course on the back side of the resort. I was very impressed at the size of the condo and for the price in which we paid. The condo was very up to date,... More 

Helpful?
Thank Bailes35
Athens, Alabama
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Riverstone on our latest trip to the Smokies. It was a great place to stay for the family. The condo offered enough room to give the kids their own bathroom and bed room. The front desk staff helped us with all our tickets and even offered advice on things to do! We were not disappointed. In... More 

Helpful?
Thank swilson864
RiverStoneGM, Front Office Manager at RiverStone Resort & Spa, responded to this review

Thank you for such valuable feedback. We are so excited to hear that you really enjoyed your stay. We do our best at RiverStone to make sure each guest is greeted with the best guest service. We really appreciate your kind words. We sure hope to see you again soon. More 

Granite Falls, North Carolina
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time staying here...Last year was great! We were a bit disappointed this time when we first got in our room, open bag of half-eaten chips left on top of the fridge. We simply threw it away, but when we found dirty linens in one of the bedrooms, we spoke with the front desk. They did apologize and sent a... More 

Helpful?
Thank Shay W
RiverStoneGM, Front Office Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for your valuable feedback. We do strive here at RiverStone to make sure it is a fun, and safe getaway. We will check with the HOA to see if we are allowed to put up a sign at the lazy river. I am so glad to hear that all of your issues were taken care of... More 

Little River, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had our Family reunion of 55 at Riverstone. With any type of crowd at the lazy river the safety of the little kids comes into question. Our Accommodations for my 3 families (a 4 bedroom Condo) was very nice , BUT, we had issues with our refrigerator that we needed service 3 times until the decided to replace it... More 

Helpful?
Thank Milepost15
RiverStoneGM, Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for this valuable feedback, its because of guests like yourself that we can continue to learn and grow. I am so sorry that the Refrigerator was an issue for you, I am so thankful that the maintenance staff could get the issue resolved. I do apologize greatly for the keys as well, unfortunately this was an... More 

Stanley, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is a wonderful resort. Love staying here. Has great rooms. Has a indoor and outdoor pool and a lazy river. Also the spa is great. There is 24/7 staff on call to help with anything. It is located near Dolly wood.

Helpful?
Thank ELVERT M
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for your wonderful feedback, and thank you for your stay at Riverstone. We are so happy to hear that you enjoyed your time, during your stay. We strive to exceed guests' expectations in all areas, and we are happy to hear that you enjoyed your condo, as well as the amenities on property. We love hearing... More 

Summerville, South Carolina
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel staff was excellent. Allow us to check in early and allowed us to get to Dollywood on time. Also resort sells discounted Dollywood tickets. The room was clean and had a great view of the river. The bathroom was nice and the body jets in the shower were an added bonus. The lazy river was nice and refreshing... More 

Helpful?
Thank John S
Franklin, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

There were four of us there for 3 nights, and we were amazed that Pigeon Forge had something this nice to offer! We stayed in 266 on the 6th floor of bldg 2, so we had the cathedral ceiling and two bedrooms, one king and one twins. The condo was large and cozy, though not very brightly lit. Our large... More 

Helpful?
Thank GenaRWCamp
Zurich, Switzerland
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Definitely recommend this resort especially if you like self catering and being on your own time. We loved that at a crazy time of year (July 4th) we could see all the fireworks from our balcony! The staff was incredibly helpful and the spa, though slightly on the higher price end, was wonderful. Best massage ever! Stay there if you... More 

Helpful?
Thank AliceZurich
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

Alice, I am very pleased to see what a great time that you had on your holiday vacation. We appreciate your feedback so much and it is great to hear that our staff was both helpful and friendly. We try and set a standard at Riverstone, and customer service is very important. We also understand how important that relaxation is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Explore the essence of the Smokies in a beautiful one to four bedroom condo with spacious rooms, custom furniture, flat-screen TVs, full kitchens and fireplaces. Relax at lazy river, indoor pool, and at our spa. Located just one mile from Dollywood. ... more   less 

Additional Information about RiverStone Resort & Spa

Address: 212 Dollywood Ln, Pigeon Forge, TN 37863-3903
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $201 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — RiverStone Resort & Spa 4*
Number of rooms: 130
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Also Known As:
Riverstone Hotel Pigeon Forge
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