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RiverStone Resort & Spa

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212 Dollywood Ln, Pigeon Forge, TN 37863-3903
Lowest prices for your stay
$179
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Free cancellation until 12/09/20
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
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360
Panoramas (55)
Room & Suite (357)

About

#8 of 67 Specialty lodging in Pigeon Forge
Location
Cleanliness
Service
Value
Travelers' Choice
Explore the essence of the Smokies in a beautiful one to four bedroom condo with spacious rooms, custom furniture, flat-screen TVs, full kitchens and fireplaces. Relax at lazy river, indoor pool, and at our spa. Located just one mile from Dollywood.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Golf course
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Wifi
Hot tub
Lazy river
Indoor pool
Heated pool
Banquet room
Meeting rooms
Spa
Facial treatments
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Iron
Kitchenette
Dishwasher
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
River View
Languages Spoken
English
954Reviews53Q+A100Room tips
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Popular mentions
luvdogs2002 wrote a review Sep 14
Louisville, Kentucky53 contributions10 helpful votes
My wife and I stayed at this property and it was very disappointing. When we checked in, we were told that due to CoVid housekeeping could not give us any additional towels. If we needed towels we could use the washer/dryer in the room. I have traveled a lot during COVID and i have never had a hotel or resort not bring towels and then use COVID as a reason not to give good service. The second discussion we had with the management team is a late checkout from 11am to 1pm (2 hrs). I was told we could have a late checkout, but it would cost an additional $25/hr. Again, this is unacceptable especially since due to CoVid the resort isn’t booked 100% Occupancy during the week. This was another way to nickel and dime the guest vs truly making sure the guest have an enjoyable experience. We weren’t asking to stay till 4pm. We know from staying in hotel/resorts that the cleaning people aren’t standing at the door waiting for you to leave, so they can clean the room. The manager I spoke to made it clear that this wasn’t a Marriott property, but owned by a group individuals. It would make sense if the property is owned by a group of individuals, the level of service would be even better. I think there are much better properties in Pigeon forge that will be give good service and will be glad to have guest during these COVID times.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Diana Hostetler, Guest Services / Front Office at RiverStone Resort & Spa
Responded 1 week ago
Thank you for your recent stay at our resort. We appreciate your specific feedback and we apologize that you were not happy with our policies. Please know that we will use your comments in further training and development of our product and team. We do strive to cover all questions and concerns with all of our guests during the check in procedures. We hope you would give us another chance to provide the exceptional experience, if your travels bring you back to the Great Smoky Mountains.
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C M wrote a review Sep 5
Charlotte, North Carolina19 contributions6 helpful votes
This was our first visit to the RiverStone Resort and we were not disappointed. We had a 1 bedroom Condo on the 6th Floor in Building 1 which was right across from the check in office. Plenty of outside and undercover parking and 2 elevators. The condo was very spacious and clean, although it could use an update. It had everything you could think of. We chose a unit with a jacuzzi and it was totally amazing. We had a view of the mountains which was awesome although there was alot of traffic noise from the street below when sitting on the small patio since we had an end unit. There is a Golf Course next door and we had a view of one of the holes' teeing area and putting green thru our kitchen window which was quite entertaining to watch. Live Sports!!! The kitchen was well equipped with all the basics. The only complaint I have is that the 2 dining room chairs were way too low for the table. There were plenty of towels plus there was a washer/dryer in the unit, which was great. The bed was super comfortable. I mainly booked this Resort because it had a Lazy River, which was wonderful, clean and fun and not overly crowded when we visited. There is also a huge indoor pool and jacuzzi which we did not use, but it looked really nice. There is a vending machine in that area where you can purchase drinks and snacks. The grounds are just amazing and so well kept. There is one path where you can walk down to the River. The location of this resort is so close to everything in town, yet you feel like you are away from the hustle, bustle of the town. I would definitely come back here again. The resort is very well managed and everyone is super friendly.
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Date of stay: September 2020
Location
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Response from Diana Hostetler, Guest Services / Front Office at RiverStone Resort & Spa
Responded 2 weeks ago
Thank you for staying with us and for your review. We're delighted that you enjoyed the condo, all that the resort had to offer, our location. We hope you come visit again soon!
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dkg wrote a review Sep 3
Simpsonville, South Carolina28 contributions4 helpful votes
We had a large 3 BR 2 BA condo on 1st FL with golf course patio. It was spacious, easy access and parking. The grounds had beautiful flowers and were quiet but it's also within walking to downtown Old Mill area of Pigeon Forge. You can walk on grounds on riverfront natural path, or a nice cement walking path raised up from riverfront. The family oriented amenities on site are all included and very nice. Staff were nice. The units are a bit "tired", but roomy and a good value especially if you have family-sized group. Kids could play here for days, feels safe day & night. You never have to get in the car or pay extra., if you just want to stay on site or walk nearby. The Gatlinburg golf course next door is a tough one, not for duffers!
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Date of stay: September 2020
Value
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1 Helpful vote
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Response from Diana Hostetler, Guest Services / Front Office at RiverStone Resort & Spa
Responded 2 weeks ago
Thank you for staying with us and for your review. We're delighted that you enjoyed the condo, all that the resort had to offer, our location. We hope you come visit again soon!
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Jamie G wrote a review Sep 3
Sevierville, Tennessee5 contributions9 helpful votes
Shane is a hero when it comes to massage therapy. I am in one of the shows here in Pigeon Forge and he is the only reason I am able to physically get through it. Been going to him for a few months now for deep tissue/sports massage and the minute I get out I am ready to go go go. He makes you feel great. He aligns you and you feel like a whole other person. I cannot thank the guy enough and he is HIGHLY recommended by me. I even tell everyone at work that they need to go to him cause it is like life changing lol schedule your massage now and get in with him. You won’t regret it!
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Date of stay: September 2020Trip type: Traveled solo
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Alberta S wrote a review Aug 2020
Virginia1 contribution
Hands down best massage ever. Stacy is amazing. I’ve had many massages but she was the best. Spa was clean and safe. I never felt uncomfortable once Everyone was professional and pleasant. Well done!!
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Date of stay: August 2020Trip type: Traveled as a couple
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PRICE RANGE
$184 - $358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riverstone hotel pigeon forge
LOCATION
United StatesTennesseeSevier CountyPigeon Forge
NUMBER OF ROOMS
138
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Frequently Asked Questions about RiverStone Resort & Spa
Which popular attractions are close to RiverStone Resort & Spa?
Nearby attractions include Kryptology Escape Rooms (0.2 miles), Dolly Parton's Stampede Dinner Attraction (0.2 miles), and TopJump Trampoline & Extreme Arena (0.2 miles).
What are some of the property amenities at RiverStone Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness center.
Which room amenities are available at RiverStone Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at RiverStone Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to RiverStone Resort & Spa?
Conveniently located restaurants include Texas Roadhouse, Mcalisters Deli, and Marble Slab Creamery.
Are there opportunities to exercise at RiverStone Resort & Spa?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is RiverStone Resort & Spa located near the city center?
Yes, it is 0.7 miles away from the center of Pigeon Forge.
Are any cleaning services offered at RiverStone Resort & Spa?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at RiverStone Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does RiverStone Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to RiverStone Resort & Spa?
Many travelers enjoy visiting Old Forge Distillery (0.6 miles).