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Holiday Inn Express Pigeon Forge/Dollywood

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Holiday Inn Express Pigeon Forge\/Dollywood
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286 Reviews from our TripAdvisor Community

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Showing 283: English reviews
2 reviews
4 of 5 stars Reviewed 1 week ago

Usual comfortable bed and pillows at a Holiday Inn Express. We had a reservation, ended up with a travel delay, cancellation policy was that we would be charged for the room. We contacted the hotel and the manager agreed to waive the cancellation fee. I booked the hotel for the next night instead. The young lady at check in was... More 

Helpful?
Thank Dawn B
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking the time to review our hotel and the kind words about our staff. We look forward to your future stays with us. More 

Lumberton, North Carolina
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I admit I'm a clean freak. The carpet was filthy. We had a 19 mo with us and were too afraid to let him touch the floor. The room was dated with old wall paper, the bathroom was the worst (for dated), the shower curtain was too small for the rod...thus the breeze while taking a shower. Would have been... More 

Helpful?
Thank dhardin2013
IHGService, Guest Relations Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Dear dhardin2013, Thank you for taking the time to write a review of our hotel. Allow us to apologize for any inconvenience you may have experienced due to shortfalls on our housekeeping services, breakfast served, and the noise levels. We always strive to provide our guests with comfortable and friendly accommodations and we regret that we did not meet your... More 

Huntsville, Alabama
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a great time staying at this hotel. The location was great and the rooms were very nice. On our trip home my youngest daughter realized she had left her beloved blankie behind so as she cried I frantically called the hotel and asked if they could look for it. Darlene is who helped us and she was so... More 

Helpful?
Thank sejgyrl424
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking the time to review our hotel. I'm very happy to hear we were able to get your daughter's blanket back to you. We hope to see you again on your future travels to the area. More 

Athens, Georgia
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was decent but I will not stay at this hotel ever again. I will stay at the regular Holiday Inn in Pigeon Forge as the price difference was not worth it. While the breakfast was OK and the rooms were clean the air-conditioning was not good. IT was either too hot or too cold and the thermometer did... More 

Helpful?
Thank StanD72727
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

We're sorry to hear you did not enjoy your stay with us. We at the hotel are in hopes of a renovation in the near future and hope you may consider us again on your future travels to Pigeon Forge. More 

Kansas City, Missouri, United States
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We detoured to Pigeon Forge to see Dollywood, but the traffic was so heavy there was no way that was going to happen. We are partial to the Holiday Inn Express chain for several reasons (good service, breakfast, value for money) but did not expect to find such small, soft, sagging and uncomfortable beds. We traveled with grandkids and both... More 

Helpful?
Thank John K
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking the time to review our hotel. We are in hopes of a renovation in the near future and we hope you may consider us again for your future travels to the area. More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

We are rewards members and had booked what we thought was two stays. When we got there, they said they only showed one night. After spending 30mins on the phone for rewards points to be released, Josh Thompson took matters into his own hands and insisted they call and speak with him and he would let them know they had... More 

Helpful?
Thank Alison S
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking the time to review our hotel, I'm very happy to hear that we were able to fix your reservation and hope to see you again on your future travels to the area. More 

West Virginia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 10, 2016 via mobile

We bought this hotel using a Priceline express deal. Beware if you consider this!! We stayed here before about 4 years ago and liked it, so we didn't bother reading reviews. Bad decision on our part! We were given a room on the 3rd floor. The hallway walls on our way up were scuffed and the carpets dirty. The room... More 

Helpful?
Thank ward103
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Greetings from Pigeon Forge, I'm sorry to hear your stay was not up to standards. We at the hotel are in hopes of a renovation in the near future. We hope you will consider us again for future stays in the area. More 

Sugar Hill, Georgia, United States
Level Contributor
166 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 10, 2016

Located lust one block off the parkway. Near many attractions. The room was clean and the staff was very helpful and very nice. The breakfast was very good also. Only thing I didn’t like was the view from the room was the cemetery.

Helpful?
Thank Steve H
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Greetings Steve H, Thank you for taking the time to review our hotel. We hope that you will consider us for any future stays in the area. More 

Herrin, Illinois
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 28, 2016

spent two days and wish we had more time. Hotel staff very helpful with directions to attractions and recommendations on where to eat. Hotel was a little dated but it was clean. Breakfast was free and very good.

Helpful?
Thank mw5five
Springfield, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 28, 2016 via mobile

My husband and I stayed here for 3 nights. After reading the reviews from others I was a little skeptical. When we arrived the lady and gentlemen at the front desk were so nice. The room was clean and breakfast was great. Pillows and bed was comfortable. I recommend this hotel. There were other hotels who had outdoor pools with... More 

Helpful?
1 Thank ourjourney5
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Greetings from Pigeon Forge! Thank you for taking the time to review our hotel. We're happy to hear you enjoyed our stay with us. I'll be passing on your kind words to our front desk staff. We hope to see you again on any future stays in Pigeon Forge. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites in Pigeon Forge, TN is newly renovated and completely smoke free. We are located near Dollywood and at the center of the entertainment, dining and shopping districts. The Holiday Inn Express is family friendly with its heated indoor pool and whirlpool, playground and video arcade for the small ones in your family, and is located within 5 blocks of 22 attractions, 300 outlet stores and more than 15 full service restaurants. Tickets for all the major attractions in the area may be purchased at our front desk saving you both time and money. From relaxing by our indoor pool and whirlpool, unwinding in a luxurious Jacuzzi suite, soaking up some sun on our spacious sundeck, visiting one of the many family attractions in the area, or enjoying the remarkable beauty of the Great Smoky Mountains, the Holiday Inn Express is the perfect choice for couples or families. Join us in 2009 as we celebrate the 75th anniversary of the Great Smoky Mountains National Park. ... more   less 

Additional Information about Holiday Inn Express Pigeon Forge/Dollywood

Address: 308 Henderson Chapel Rd, Pigeon Forge, TN 37863-2941
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $96 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Pigeon Forge/Dollywood 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Holiday Inn Express Pigeon Forge/Dollywood Hotel Pigeon Forge
Holiday Inn Pigeon Forge
Pigeon Forge Holiday Inn
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