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Holiday Inn Express Hotel & Suites Newport South

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Holiday Inn Express Hotel & Suites Newport South
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134 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Newcastle upon Tyne, United Kingdom
Level Contributor
162 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

Whilst travelling north on I - 40 we decided to stay at this hotel at exit 435. It turned out to be a very good choice as the hotel is nearly new and everything was clean and tidy. We arrived about 3.30 pm on a Saturday and unfortunately the guy in front of us couldn't get the room he had... More 

Helpful?
Thank OldBill2
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

I am very sorry for the inconveniences you experienced during your stay. Your comments will be discussed with the appropriate staff. I appreciate the kind comments and am happy to hear that your stay was enjoyable. A guest's recommendation is a valuable treasure. Thank you for choosing the Holiday Inn Express & Suites Newport South. More 

Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Staff was friendly, breakfast was standard HIE but good. Pool was nice as well. They allowed us a late checkout as well which was very much appreciated. Hotel is easy to get to off of the interstate and plenty of food options nearby.

Helpful?
Thank Brian C
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for the 5 star review. It is nice to hear that you enjoyed your stay. I am glad that we were able to accommodate your late checkout. It is always nice to have those couple extra hours. Thank you for allowing us to assist you and we hope to see you again soon. More 

Columbia, South Carolina
Level Contributor
11 reviews
4 of 5 stars Reviewed 3 weeks ago

Decided to find the nearest hotel on a late night drive and this seemed like the best option at that exit. Very clean hotel and the staff was all very friendly. Check-in and check-out was very easy and I didn't even have to ask for the wi-fi password. My only complaint is that the promised "hot breakfast" was almost non-edible.... More 

Helpful?
Thank Stephen O
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for taking the time to let us know about your stay. I am sorry to hear that breakfast was not up to our normal standards. Breakfast is a very important part of the day and should be something that our guests enjoy. I am happy to hear that the rest of your stay was enjoyable. I hope that... More 

Fort Myers Beach, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This is your standard holiday inn. The breakfast is very subpar, the rooms are clean, the location is right in the middle of a bunch of lower quality hotels. It's in a safe area. The flaws: The pool is horrendous: They actually crank the heat in the room up to attempt to override the fact that either the pool isn't... More 

Helpful?
Thank MatthewRix
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for your comments. I am glad that your room was clean and that you were in a safe location. I apologize that our pool was not to your satisfaction. The water temperature is always at 83 degrees. I would also appreciate further information about our staff as none of our male employees smoke. Thank you for taking the... More 

Tuscaloosa, Alabama
Level Contributor
146 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Reserved on line. Upon arrival, the room was ready and check in was quick. The room linens were fresh but the room was not adequately cleaned. The tops of the furniture had not been wiped down as there were water marks from previous guest. The carpet was dirty however the carpet in the hall had been replaced so perhaps the... More 

Helpful?
Thank Renea J
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for your comments. I apologize that your stay was not up to our normal standards. We will be using the information you provided to make decisions in different programs we will put in place. I hope the next time you are in the area you will allow us to better serve you. More 

Ypsilanti, Michigan
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 18, 2016

We were looking for a place to stay off the highway and found this nice hotel. It was clean and the beds were very comfortable. The clerk at the desk was very friendly and hospitable. We did not have the breakfast because we slept in so I can't speak to that but they did offer continental breakfast until 9:30am. There... More 

Helpful?
Thank coolio333
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for the amazing comments. I am happy to hear that you had a good night's sleep and was well rested for your trip home. Thank you for the opportunity to serve you. More 

1 review
4 of 5 stars Reviewed July 26, 2016 via mobile

New, clean and inviting. Room was large and beds very comfortable. The free breakfast was like most but the selection was fresh and adequate. The pool was clean and refreshing. It is open until 10pm. Mountain views everywhere.

Helpful?
Thank Chad S
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for the kind comments. I am glad to hear that you enjoyed your stay and our beautiful Smoky Mountains. It was an honor to have you as our guest, and we look forward to your next visit. More 

Springfield
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 13, 2016

Nice hotel, but showing some signs of wear such as carpet stains and nicks on the desk. A significant upgrade would be cement to the parking area instead of stepping stones. Pretty hard to pull a suitcase over stepping stones. The pool was clean and sparkling though we did not try it out. The location was back from the highway... More 

Helpful?
Thank travelhappyj
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for your comments. We are hoping to make some improvements to the stepping stones within the next few months. It is nice to hear that you were able to rest. Hopefully you will be able to enjoy the pool on your next trip. More 

Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 2, 2016 via mobile

Stayed during a visit to Pigeon Forge. It was a little far out for us, but that was ok. We needed a suite with a pullout couch due to our 19&17 yr olds. We pulled out the couch to find literally 2 out of the 10 springs on the bottom to secure and stabilize the bed. Called down to front... More 

Helpful?
Thank Christopher B
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

I would like to thank you for letting us know about the issues you have experienced as our guest. I am very sorry for these issues. I can assure that they have been addressed with our staff and appropriate action taken. It is the Holiday Inn Express and Suites Newport South’s goal to consistently provide superior service and accommodations and... More 

Level Contributor
5 reviews
1 of 5 stars Reviewed July 1, 2016 via mobile

When you first walk into the hotel it seems like a nice place management was respectful. Once we got to the room I had stayed in which was room 205 the door was stuck I had to slam into it also in order to shut the door, I also had to slam into the door again to make sure it... More 

Helpful?
Thank Megan B
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

I would like to apologize for the issues you experienced as our guest. Your comments have been discussed with the appropriate staff and management. Your feedback will help us to ensure that steps are taken to make the necessary changes to improve and provide the superior service our guests expect. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The newest addition to the Foothills of Smoky Mountains, is the Holiday Inn Express & Suites Newport, Tennessee! We are conveniently located to I-40 at exit 435, just a short drive to Gatlinburg, Pigeon Forge, Smoky Mountains National Park, Knoxville and The University of Tennessee. With our world class service and many restaurants within walking distance, you ll discover why our guests have selected us as their preferred hotel in Newport! This state-of-the-art 100% smoke-free hotel features special in room amenities such as free high-speed Internet access and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interests: Companies:, Bush Brothers Newport, Con-agra Newport, Tennessee Valley Authority, and AeroPro LLC. Hospitals: Baptist Hospital of Cocke County, Cherokee Health Systems, and Mariner Health of Newport. Universities: University of Tennessee, Walter State Community College, & Pellissippi State. Local Attractions:Smoky Mountains National Park, Ripley s Aquarium of the Smokies, Cherokee Casino, White Water Rafting, Bristol Motor Speedway, and Ober Gatlinburg. Stay Smart at the Holiday Inn Express and Suites Newport, TN. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Newport South

Address: 1022 Cosby Hwy, Newport, TN 37821-7321
Location: United States > Tennessee > Newport
Price Range: $110 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Newport South 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Newport South
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