The Union Station Nashville Yards, Autograph Collection
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Union Station Nashville Yards, Autograph Collection
Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#38 of 216 hotels in Nashville
Location
4.6
Cleanliness
4.6
Service
4.3
Value
3.9
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Happy hour
Special diet menus
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Charming
Languages Spoken
English
Location
Full view
97Great for walkers
Grade: 97 out of 100
58Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
1001 Broadway, Nashville, TN 37203-3113
Getting there
Rental CarsSee rental cars from $55/day
778Reviews14Q+A100Room tips
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I grew up in Nashville and have many memories of childhood trips to Union Station. This was during the pre-Amtrak era and right at the end of the Louisville & Nashville Railroad passenger train service. My dad would take me there to meet relatives arriving by train, or to just watch the trains come and go. The station was converted to a hotel in the mid-1980's, but I had never taken the opportunity to stay there. But a trip to Nashville with my wife for a 50th high school reunion seemed like the perfect opportunity. For me the really cool thing about the hotel is they preserved almost all of the original design and decor. I agree with another reviewer who said the lobby is breathtaking. It truly is. The stained glass ceiling and windows are works of fine art. The woodworking throughout the hotel is stunningly beautiful. The wrought iron railings overlooking the platform have also been preserved. Our room was nice but not amazing. We were on the first floor which is two levels below the lobby, basically ground level and below street level. Probably close to where the infamous alligator ponds used to be when the station opened over 100 years ago. We both felt a little creeped out out being down there. Next time we will request a room on the fourth floor or above (be aware the lobby is the third floor). You have to request housekeeping, which I thought strange for an "autograph collection" hotel. Two of our lights didn't work and they forgot to replenish the Keurig coffee supplies. The furnishings in our room were a mishmash and seemed like odds and ends they didn't know what to do with. But the staff is generally friendly and helpful. The Union Station is a quirky hotel, but quirky in a good way. It has a lot of competition in and around downtown Nashville. There is a new Hyatt across the street and another Hyatt close by across from Vanderbilt But if you like nostalgia and old world charm, you will love the Union Station. For me, it was a pleasant reconnection with memories I will always treasure.…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Elizabeth Gath, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded Jun 27, 2022
Dear Jeff H, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Union Station Hotel
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The Marriott Group has some great hotels around the world. The Union Station Nashville Yards looks like one of the most picturesque ones. The lobby looks very nice and impressive, unfortunately I never got beyond the it, despite standing right there at the reception desk and being told by the slightly overwhelmed staff members, that rooms for that night would be available. Stunningly they then added, they can't take walk-ins. I had to book online. While attempting this quite absurd endeavor right in the lobby of the hotel I wanted to book a room, the two last available rooms were gone. I'm pretty sure, that's not what the founder had in mind when he picked the hospitality sector as his chosen field. And big shout-out to The Bobby Hotel a few streets closer to downtown. The staff and I shared a good laugh about it all and I spent two lovely nights in Nashville!…
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Date of stay: June 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rachel Wilkinson, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded 2 weeks ago
Dear Nemaless, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Union Station Hotel
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+1
This hotel is in a great location and has amazing architecture and design. The lobby is breathtaking, along with all the finishing touches, taking you back in time. I travel a lot and this hotel is one of the nicest I have ever stayed in for authenticity. The only con I have is that there is no pool and room in the Broadway St. side you hear a lot of road noise and trains going by.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: You hear a lot of road noise in the rooms on the Broadway St. side.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elizabeth Gath, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded Jun 27, 2022
Dear mikea168, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Union Station Hotel
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From valet at arrival, to front desk and restaurant staff the service was 5star. Our suite room was one of the nicest we have experienced in Nashville. Location is Equis-distance to SoBro and The Gulch. Highly recommend. We will make this our go to for Nashville.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elizabeth Gath, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded Jun 27, 2022
Dear MWWildcatFan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Union Station Hotel
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The Union Station hotel: Deluxe (upgraded) king room 5th floor facing train tracks and city PROS: exceptionally clean, spacious 20ft ceiling windows with electric curtains, waters/Keurig coffee maker, comfortable bed, AC super cold, beautiful historic GRAND lobby... really impressive! Nightly live local music, prime location on broadway st but not on top of honky tonk bars, large supply of toiletries in modern bathroom, safe and refrigerator in room, afternoon lemonade/cookies reception, quick check-in, Nice gym, patio floor rooms with nice decks and dog walk for pet owners, Good location- Walk to most of Nashville, Last (14th) stop of trolley bus tour brought right to your door! Allowed for an early check-in, Very interesting history on this reincarnated train station turned luxury hotel. CONS: No champagne warm greeting, maid service only upon request, no pool, spa, rooftop lounge or outdoor sitting area, VERY expensive bar drinks, FYI: Many "interior facing" rooms lack privacy with no outdoor view, No acknowledgement that we were both celebrating birthdays. Overall.. would stay again and recommend to friends as well. Very nice 3 day stay! Loved Nashville and the warm hospitality throughout the city.…
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: Pay extra for deluxe king to get 20ft ceilings and request exterior facing 5th floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Elizabeth Gath, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded Jun 27, 2022
Dear kitesurfcaddy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Union Station Hotel
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The Union Station Autograph hotel has been one of my best experiences in a long time. I had a lot of requests before my arrival, and Betsey & Rachael were extremely helpful with assisting me and ensuring all my requests were fulfilled on arrival. Betsey even followed up with me to be sure I was happy with the accommodations, and to offer further assistance should I need anything during the stay. If you are looking for luxury and service, then this is the best hotel in Nashville. This is hotel is the place to stay if you are planning a trip to Nashville.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Elizabeth Gath, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded Jun 27, 2022
Dear KHCM350, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Union Station Hotel
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The hotel is in the old train station and the building keeps its beautiful history and architecture. Rooms are modern and comfortable. This is top end, a little pricey but worth it. Restaurant and bars in house. Easy walk to lower Broadway. Valet parking. I highly recommend it.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from mckenzie alexander, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded Mar 19, 2022
Dear Ffr154, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Union Station Hotel
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Not sure why Marriott even allows one to select and book a room type only to have the hotel put you in another room type. We booked a deluxe king with bathtub. When we arrived, they did not have that room available but offered to downgrade to another room with a tub which we agreed to. Only, we get into the room and find out there was no bathtub. We went back to front desk to tell them and were told there was nothing they could do. Note this all happened in less than 30minutes and the manager claimed our previous room was “already booked.” So essentially, we downgraded to NOT meet our request.
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from mckenzie alexander, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded Mar 19, 2022
Dear Julie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Union Station Hotel
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Stayed for three nights. Really elegant hotel full of history as old train station. Many things worth taking in just walking around. Good location to walk down Broadway to the action but also close to the gulch. Note that if you overlook the train tracks at night you will hear trains as late as 10 and as early as 5:30. No choice really but to use valet parking but it is very fast. Some of the artwork in our room was odd.
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Date of stay: March 2022Trip type: Traveled on business
Room Tip: Plan to valet park
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from mckenzie alexander, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded Mar 13, 2022
Dear Average, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Union Station Hotel
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Joe S. Modesto CA 2/25/2022 Just checked out this morning. I gave it 2 stars only because it is unique and beautiful, room was clean and ready upon arrival but downhill from there. For $400 smackers a night, I don't expect my tail kissed but I DO expect basic good competent service. Like others have stated, they do not provide cleaning and towel/coffee replacement unless you ask. After day 3, I did ask for fresh towels, and new coffee service. We piled the used linen neatly in the bathroom in the middle of the floor. When we got back to our room after dinner we opened to door to 4 bath towels on the credenza with a few coffee pods and a bunch of surgar and creamer we don't use in a plastic bag. AND our pile of used towels untouched in the bathroom. I took them down to the night manager and politely told him for $400 a night I expected better service than I'd get at a Holiday Inn. His voice said, yes Sir, sorry Sir, I'm going to have management make an adjustment on the bill, but his facial expression said what do I care? I just got the bill. The only ADJUSTMENT was a $6.00 charge that is unexplained....geez. Stay at the Courtyard for 1/2 the price.…
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Date of stay: February 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from mckenzie alexander, Guest Services / Front Office at The Union Station Nashville Yards, Autograph Collection
Responded Mar 13, 2022
Dear Joeswain, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Union Station Hotel
Read more
PRICE RANGE
$319 - $537 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
union station wyndham historic hotel, wyndham nashville, nashville wyndham
FORMERLY KNOWN AS
Union Station - A Wyndham Historic Hotel
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
125
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Claim Your Listing Frequently Asked Questions about The Union Station Nashville Yards, Autograph Collection
Which popular attractions are close to The Union Station Nashville Yards, Autograph Collection?
Nearby attractions include Frist Art Museum (0.06 miles), What Lifts You Mural (0.2 miles), and Nashville War Memorial Auditorium (0.3 miles).
What are some of the property amenities at The Union Station Nashville Yards, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Union Station Nashville Yards, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Union Station Nashville Yards, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Union Station Nashville Yards, Autograph Collection?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Union Station Nashville Yards, Autograph Collection?
Conveniently located restaurants include Bourbon Steak by Michael Mina, a Nashville Steakhouse, M Restaurant, and The Standard.
Are there opportunities to exercise at The Union Station Nashville Yards, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Union Station Nashville Yards, Autograph Collection located near the city center?
Yes, it is 0.6 miles away from the center of Nashville.
Are any cleaning services offered at The Union Station Nashville Yards, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Union Station Nashville Yards, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Union Station Nashville Yards, Autograph Collection?
Many travelers enjoy visiting Belmont Mansion (1.6 miles), Marathon Village (0.8 miles), and Fort Negley Park and Visitors Center (1.1 miles).