I grew up in Nashville and have many memories of childhood trips to Union Station. This was during the pre-Amtrak era and right at the end of the Louisville & Nashville Railroad passenger train service. My dad would take me there to meet relatives arriving by train, or to just watch the trains come and go. The station was converted to a hotel in the mid-1980's, but I had never taken the opportunity to stay there. But a trip to Nashville with my wife for a 50th high school reunion seemed like the perfect opportunity. For me the really cool thing about the hotel is they preserved almost all of the original design and decor. I agree with another reviewer who said the lobby is breathtaking. It truly is. The stained glass ceiling and windows are works of fine art. The woodworking throughout the hotel is stunningly beautiful. The wrought iron railings overlooking the platform have also been preserved. Our room was nice but not amazing. We were on the first floor which is two levels below the lobby, basically ground level and below street level. Probably close to where the infamous alligator ponds used to be when the station opened over 100 years ago. We both felt a little creeped out out being down there. Next time we will request a room on the fourth floor or above (be aware the lobby is the third floor). You have to request housekeeping, which I thought strange for an "autograph collection" hotel. Two of our lights didn't work and they forgot to replenish the Keurig coffee supplies. The furnishings in our room were a mishmash and seemed like odds and ends they didn't know what to do with. But the staff is generally friendly and helpful. The Union Station is a quirky hotel, but quirky in a good way. It has a lot of competition in and around downtown Nashville. There is a new Hyatt across the street and another Hyatt close by across from Vanderbilt But if you like nostalgia and old world charm, you will love the Union Station. For me, it was a pleasant reconnection with memories I will always treasure.…
The Marriott Group has some great hotels around the world. The Union Station Nashville Yards looks like one of the most picturesque ones. The lobby looks very nice and impressive, unfortunately I never got beyond the it, despite standing right there at the reception desk and being told by the slightly overwhelmed staff members, that rooms for that night would be available. Stunningly they then added, they can't take walk-ins. I had to book online. While attempting this quite absurd endeavor right in the lobby of the hotel I wanted to book a room, the two last available rooms were gone. I'm pretty sure, that's not what the founder had in mind when he picked the hospitality sector as his chosen field. And big shout-out to The Bobby Hotel a few streets closer to downtown. The staff and I shared a good laugh about it all and I spent two lovely nights in Nashville!…
This hotel is in a great location and has amazing architecture and design. The lobby is breathtaking, along with all the finishing touches, taking you back in time. I travel a lot and this hotel is one of the nicest I have ever stayed in for authenticity. The only con I have is that there is no pool and room in the Broadway St. side you hear a lot of road noise and trains going by.
From valet at arrival, to front desk and restaurant staff the service was 5star. Our suite room was one of the nicest we have experienced in Nashville. Location is Equis-distance to SoBro and The Gulch. Highly recommend. We will make this our go to for Nashville.
The Union Station hotel: Deluxe (upgraded) king room 5th floor facing train tracks and city PROS: exceptionally clean, spacious 20ft ceiling windows with electric curtains, waters/Keurig coffee maker, comfortable bed, AC super cold, beautiful historic GRAND lobby... really impressive! Nightly live local music, prime location on broadway st but not on top of honky tonk bars, large supply of toiletries in modern bathroom, safe and refrigerator in room, afternoon lemonade/cookies reception, quick check-in, Nice gym, patio floor rooms with nice decks and dog walk for pet owners, Good location- Walk to most of Nashville, Last (14th) stop of trolley bus tour brought right to your door! Allowed for an early check-in, Very interesting history on this reincarnated train station turned luxury hotel. CONS: No champagne warm greeting, maid service only upon request, no pool, spa, rooftop lounge or outdoor sitting area, VERY expensive bar drinks, FYI: Many "interior facing" rooms lack privacy with no outdoor view, No acknowledgement that we were both celebrating birthdays. Overall.. would stay again and recommend to friends as well. Very nice 3 day stay! Loved Nashville and the warm hospitality throughout the city.…
The Union Station Autograph hotel has been one of my best experiences in a long time. I had a lot of requests before my arrival, and Betsey & Rachael were extremely helpful with assisting me and ensuring all my requests were fulfilled on arrival. Betsey even followed up with me to be sure I was happy with the accommodations, and to offer further assistance should I need anything during the stay. If you are looking for luxury and service, then this is the best hotel in Nashville. This is hotel is the place to stay if you are planning a trip to Nashville.
The hotel is in the old train station and the building keeps its beautiful history and architecture. Rooms are modern and comfortable. This is top end, a little pricey but worth it. Restaurant and bars in house. Easy walk to lower Broadway. Valet parking. I highly recommend it.
Not sure why Marriott even allows one to select and book a room type only to have the hotel put you in another room type. We booked a deluxe king with bathtub. When we arrived, they did not have that room available but offered to downgrade to another room with a tub which we agreed to. Only, we get into the room and find out there was no bathtub. We went back to front desk to tell them and were told there was nothing they could do. Note this all happened in less than 30minutes and the manager claimed our previous room was “already booked.” So essentially, we downgraded to NOT meet our request.
Stayed for three nights. Really elegant hotel full of history as old train station. Many things worth taking in just walking around. Good location to walk down Broadway to the action but also close to the gulch. Note that if you overlook the train tracks at night you will hear trains as late as 10 and as early as 5:30. No choice really but to use valet parking but it is very fast. Some of the artwork in our room was odd.
Joe S. Modesto CA 2/25/2022 Just checked out this morning. I gave it 2 stars only because it is unique and beautiful, room was clean and ready upon arrival but downhill from there. For $400 smackers a night, I don't expect my tail kissed but I DO expect basic good competent service. Like others have stated, they do not provide cleaning and towel/coffee replacement unless you ask. After day 3, I did ask for fresh towels, and new coffee service. We piled the used linen neatly in the bathroom in the middle of the floor. When we got back to our room after dinner we opened to door to 4 bath towels on the credenza with a few coffee pods and a bunch of surgar and creamer we don't use in a plastic bag. AND our pile of used towels untouched in the bathroom. I took them down to the night manager and politely told him for $400 a night I expected better service than I'd get at a Holiday Inn. His voice said, yes Sir, sorry Sir, I'm going to have management make an adjustment on the bill, but his facial expression said what do I care? I just got the bill. The only ADJUSTMENT was a $6.00 charge that is unexplained....geez. Stay at the Courtyard for 1/2 the price.…
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