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Sheraton Grand Nashville Downtown

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623 Union Street, Nashville, TN 37219-1706
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (541)
Room & Suite (194)
Dining (19)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Nashville Downtown
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#53 of 204 hotels in Nashville
Location
Cleanliness
Service
Value
Travelers' Choice
Sheraton Grand Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville, Tennessee. Guests will not only experience brand new guest rooms at our Arts District adjacent hotel, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014.
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Full view
Property amenities
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Hotel links
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1,990Reviews34Q+A100Room tips
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Popular mentions
Jeffrey S wrote a review Apr 3
Edwardsville, Illinois6 contributions5 helpful votes
It’s sad to say but 4 stars used to mean something. Upon arrival, there’s almost no room to pull in front of the hotel. Valet is less than helpful, but rather sort of stood in the way. The attendant did explain that self park was an option, but both are priced at $45. There were no bellmen and no luggage carts. Checkin was friendly. We chose this hotel because of the pool, which was closed for maintenance. In the morning my son and I took Luke warm showers. When I called guest service They asked if we ran the water. I explained we both showered. They sent an engineer up who acknowledged the shower was not as warm as the sink, but he couldn’t help. In all a beautiful building and okay location but if you’re walking to local attractions, there is a homeless population in Nashville that might concern you. We were never asked for change or even approached in our walk to and from Broadway, but if you’re from the suburbs this might concern you.
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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D. Ferranti wrote a review Mar 2021
Washington DC, District of Columbia3 contributions1 helpful vote
We stayed for two nights this last weekend. The lobby and room were well designed and clean, but not much else good to talk about. It's obviously an older hotel that has been refreshed, but the refresh has been done well. Valet uses the first 3 floors of the parking garage so to self park ($89 for Friday afternoon to Sunday morning) we had to park on the 4th floor or higher. Okay fine, except the elevator in the garage was out of service. After parking we had to wonder around the parking garage floor trying to figure out which door was unlocked and would take us down to the lobby. The stairwell, which is damp and has concrete from the ceiling lying on the floor, only takes you to the first floor from which we had to walk down the up ramp where the cars drive. Signs at the doors state masks are required inside but no one is enforcing it and around 10% of people are ignoring the rule. We took cold showers two days in a row. I called the lobby and was told that it was an issue with us being on the 21st floor and the hot water not reaching the floor yet. I was told an engineer would work on it but the second morning was the same as the first. Also, the place is loud until late into the night which made sleeping difficult. The hotel has a lovely atrium that runs from the lobby up to the roof, so noise echoes throughout the hotel. I'm a fairly deep sleeper but was woken up by the loud din of yelling that lasted until 3:30 am. Also the pool was closed for maintenance.
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Date of stay: March 2021
Value
Service
Sleep Quality
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Leah G wrote a review Nov 2020
1 contribution4 helpful votes
Disappointed. Had a wonderful view of people sleeping in the streets. Almost $50 just to park at the hotel because that fee is not included nor discounted if you stay there. No fridge in the room. No free coffee in the morning. Bed was just ok. Toilet paper was see through. Everything is extra charge. Save your money and stay in a different hotel with better amenities. The trendy or modern look ended in lobby the rest just looked unfinished. Not what you would expect from a 4 star hotel.
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Date of stay: November 2020Trip type: Traveled as a couple
3 Helpful votes
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Russ C wrote a review Jul 2020
4 contributions4 helpful votes
We stayed here back in May 2019 (couldn't select that far back in the list) but have only got around to writing a review now! This was the first hotel on our trip and we couldn't have chosen better. Very welcoming on arrival and a lovely room. 10-15 minute walk to the centre of town but there was a handy shuttle service that took us anywhere we wanted to go (within reason!) & picks you up later. Easy checkout process. Nice breakfast bar (but can't beat Puckett's for breakfast (5 minutes walk away).
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Date of stay: August 2019
Location
Service
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1 Helpful vote
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Response from General Manager, Agency / Consultant at Sheraton Grand Nashville Downtown
Responded Jul 15, 2020
Dear Russ, Thank you for your review! We are delighted that you enjoyed our amazing location, convenient shuttle service, and delicious breakfast bar! We are thrilled we were able to kick off your trip with an awesome experience. We look forward to having you back.
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Ashley H wrote a review Jun 2020
Asheville, North Carolina6 contributions6 helpful votes
The check in process with the chocolates and champagne is meant to charm because the rest of the place is a disappointment for the price. First of all, this hotel is not cheap. On top of that, they charge a $17 amenity fee per day. For what you ask? It’s unclear. The pool is small w no hot tub. You will see nicer pools at a holiday inn for half the price and no amenity charge. Breakfast is not included and parking is OUTRAGEOUSLY expensive (like $38/day) so I’m just at a loss to what that fee could be for. The rooms are fine but small. There’s no mini fridge but you can request one. But beware because the reason there’s no mini fridge is bc the rooms are already cramped without it. Also requesting and waiting on a mini fridge is just an unnecessary hassle for such an expensive hotel. For the amount of money you’d spend per night, you can find much nicer accommodations. They should advertise the true cost so you do not feel nickel-and-dimed.
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Date of stay: November 2019Trip type: Traveled with friends
2 Helpful votes
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Response from GM_Front_Desk, General Manager at Sheraton Grand Nashville Downtown
Responded Jun 23, 2020
Dear Ashley, We're saddened to learn you were disappointed with your stay. While we're glad our check-in process impressed you, we apologize for any distress about our rates and included amenities. We work hard to ensure our offerings are competitive. Nevertheless, we'll consider your comments moving forward. If you're in the area again, we'd appreciate another chance to impress you.
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PRICE RANGE
$265 - $568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton nashville, nashville sheraton
FORMERLY KNOWN AS
Sheraton Nashville Downtown Hotel
LOCATION
United StatesTennesseeDavidson CountyNashvilleDowntown Nashville
NUMBER OF ROOMS
474
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Frequently Asked Questions about Sheraton Grand Nashville Downtown
Which popular attractions are close to Sheraton Grand Nashville Downtown?
Nearby attractions include Ryman Auditorium (0.3 miles), Escape Experience (0.1 miles), and The Ville Tours (0.3 miles).
What are some of the property amenities at Sheraton Grand Nashville Downtown?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Grand Nashville Downtown?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Sheraton Grand Nashville Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Sheraton Grand Nashville Downtown?
Conveniently located restaurants include Skull's Rainbow Room, Jeff Ruby's Steakhouse, Nashville, and The Standard.
Are there opportunities to exercise at Sheraton Grand Nashville Downtown?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sheraton Grand Nashville Downtown located near the city center?
Yes, it is 0.3 miles away from the center of Nashville.
Are any cleaning services offered at Sheraton Grand Nashville Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Grand Nashville Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Nashville Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Grand Nashville Downtown?
Many travelers enjoy visiting Belmont Mansion (2.0 miles), Marathon Village (0.7 miles), and Fort Negley Park and Visitors Center (1.5 miles).