I have never been woken up so many, many times by either the front desk calling my room or 3 people separately entering my room from housekeeping and checkout while not dressed & WAS sleeping. I prepaid my stay & I have 3 days left on my reservation. I’ve never had a hotel staffing situation more intrusive than here. I got better sleep last trip at the Best Western in Savannah. I won’t be back.
Came down to Sheraton grand for the weekend and i was immediately impressed by the customer service. Silvia at the valet stand was very helpful. She directed me to different spots i need to visit while im in nashville. Definitely recommend Sheraton Grand and their impressing customer service to anyone visiting nashville. Great weekend overall!
From pulling into the valet night of the 17 th and out the next day. The service was nothing less than on point and friendly at all times. Above and beyond. Thank you to Taylor, Chris, Will, and Nick. The other gentlemen on the night crew of the 17 th
We had a great time at our stay. The hotel was in a great place to walk to a lot of nice parks and places for kids! The Library Restaurant in the lobby was great. Will and Jevon were very helpful at getting our car quickly everyday and helpful getting it packed up!
We were in town for a work conference & running around for the last 2 days. Will at the valet was extremely helpful, kind and personable. He’s a great person to have when you first get to the hotel. Would definitely visit again!
The staff, maybe overwhelmed with March Madness NCAA basketball, seemed annoyed. Example 1) employee did not smile at all during my check-in. Example 2) about 11pm (+/-), I came back to the hotel after dinner with coworkers. I got a candy from the market in the lobby. The employee stated they “don’t want to deal with this right now” and proceeded to walk away. I asked if I was unable to buy it and she stated that it was on the house. While I can’t complain about complimentary licorice, I was off-put by her comment. Example 3) I went to the bar/restaurant downstairs sometime after 11pm craving a snack. I stood at the bar for several minutes before a gentleman finally stopped and asked what I needed (yes, what I needed). I said I wanted to get some food and which point he shared the kitchen was closed for the evening and walked off. Three separate incidents with three separate employees gives cause for greater concern. My previous stay at this Sheraton was about a year ago and don’t recall the same sentiment. Aside from this, the hotel is furnished nicely, but is outdated (popcorn ceilings, poor lighting, etc.)…
It's in at good location- close to Papermill Alley and Broadway. If you can't walk that far, they've got a golf-cart service that goes to both locations. The people are extremely friendly and knowledgeable. The hotel rooms are very clean. The Wi-Fi is good too. The only issue is that the shower water pressure is a bit low. My rule is that the shower water needs to make it half the length of the tub. If not, it's low pressure; no matter what angle you tilt the shower head.
Tyler and Dylan really helped us out with some extra boxes we had to hold onto, several times we had to get the car in and out and their friendly, prompt service! We enjoyed our stay at the Sheraton and come jere often on business trips. Always stay here!
Absolutely loved this hotel. Close enough to walk to Broadway but far enough to get away from the bar scene too. Great restaurants nearby and golf cart shuttle works well. Sky top bar was great way to wrap up the day. Savannah and Sabrina made it extra special with check in ease and great recommendations for dinner etc. great time!!
Upon arrival the staff was very friendly and helpful. The drinks and food were excellent at the “Library “ restaurant/bar, as well as their staff. Beautiful facility inside. The only cons would be not having an updated shower. Also had a clogged sink, which they promptly addressed after we called.
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