Fantastic place and staff. Everyone was polite & friendly with nothing being too much trouble. My room was immaculate and well equipped. Really importantly, the A/C was so quiet - it was probably the first time in a hotel that I've been able to leave it on overnight (trust me, it was essential). Perfect location for downtown Nashville too.
Stayed at the Omni for the 2nd time and again found it to be clean, quiet and a great location for visiting all of the Nashville attractions. The lobby area is hopping and the pool is good for a nice dip. The only downside was that staffing at places like Barlines made service at times a challenge.
Valet hit something with my car. The hotel pushes me off to the valet manager, Barry, who doesn’t answer or return message. I expect better service from Omni. $400+$56 a night for valet. DISAPPOINTING!
If you require Wi-Fi and cell service in your room, you’re out of luck. A 40 person group and all experienced this problem. Just a warning in today’s wired world! The location is excellent, the rooms are generous.
The hotel is nice enough, but the room is showing some age. A LOT of nicks on the walls and furniture. Both Peloton bikes in the gym were broken so I couldn’t use them. It is weird that there is nowhere to eat in the hotel except for kind of in the building there is a bar with only bar food. So un less you are in the mood for wings or a burger there is not a single dining option. Lastly, I asked if I could check out an hour or two late and they said it would be a $70 charge. That’s rude.
This was the first time that I have stayed in an Omni. We had a really nice suite that was a corner suite. So, we had beautiful views of the city. The rooms do need some new furniture. It's showing its age and usage. The hotel is in close proximity of all the hot spots in downtown Nashville.
Management and staff clearly don’t have their act together. You can expect your room not available @ their 4pm check-in. Roof top bar & fire pit areas closed for generic nonsensical reasons. After freezing your but off by the non existent fire, Management will choose 230pm on the first 80 degree day of your stay to close the entire pool area, full of guests, for maintenance. Don’t think about escalating the logic behind that decision to management at the front deck because when i did they were “at lunch” and no one else is available to hear you out. Drag your defeated family back to your hotel room to regroup? Nope, been out of your room since 10am and house keeping just now getting to your room. You can also expect random texts urging you to come to the front desk to provide a credit card for incidentals even though you provided it at your 6pm check in and a pre-authorization is already pending on your credit card. If you’re willing to drop $400+ a night on a hotel you probably wouldn’t want to deal with this type of stuff. If that’s the case - spend your money elsewhere.…
I attended a national conference here, April 10-14, 2022. I arrived on Sunday about 7 PM. I stood in line to check in for about 20 minutes and then was told my room was not ready and they did not know when it would be ready, but they would text me when it was. I never had an experience where an advance booked room was not ready by 4 pm at the latest. This is a fancy place, huge lobby, valet parking, huge chandeliers, yada, yada. Finally was checked in by 9 PM. My room was nice, good view from the 8th floor looking toward Broadway. Big TV, nice shower, Keurig coffee maker. The strange thing is that you have to pay for WiFi, $9.95/day or upgrade to premium for $14.95/day. Mighty pricey, but if you become a member of Omni Rewards they will deduct the WiFi charges when you check out. The conference rate for a room here was $220/night. However, I could not get the conference rate and paid $491/night (including taxes). 4 nights lodging = $1964, almost $2000! Definitely not worth that kind of money. When they double the nightly price, you know they are gouging and it is a ripoff big time.…
This hotel is just okay. The location is great. However, there was a daily charge for WIFI- it has been many years since I’ve stayed in a hotel with a WIFI charge. There was nowhere in the hotel to purchase snacks. There was a very small coffee shop with limited offerings that closed early in the day. One restaurant for breakfast, at 8:30 on a Monday morning a 30 minute wait. I know everyone is hard up for staff right now, but come on. Was not at all impressed by this hotel. No convinces. Would probably not stay here again.
This hotel is huge and they have excellent valet parking, hotel staff at the front desk and in the restaurants. My husband and I stayed for several days and were surprised at the quality of our room in comparison to the lobby experience. The bedding and bed itself were both very poor quality. The carpet and furniture were in need of cleaning or replacement. The bathroom was large but the shower had mildew on the tiles and the vents were nasty. The water temperature in the shower was scalding at 7am but by 8:30 am it was lukewarm. We were placed in a room that was at the back of the elevator but our room was very quiet and had a wonderful view of Nashville.