We were attending a conference. The hotel Us very convenient to Broadway and the music clubs and next door to the Country Music Hall of Fame. A pick up stop for the Hop On Hop Off bus is on the corner. The hotel is nice but there were some issues with stocking if the bathrooms in the conference area. Many times there was no toilet paper and hand towels. The last day some of the soap dispensers were empty. Also, on several occasions the toilets were not flushed. They seemed to be overloaded or something. Our housekeeper did not clean our room very good. There is only one bar/restaurant and because of the conference it was so crowded. There is a coffee shop and a steakhouse. Not many spaces to congregate around the hotel. The staff was pleasant except for a bartender at our event.
Stayed at the Omni for the 2nd time and again found it to be clean, quiet and a great location for visiting all of the Nashville attractions. The lobby area is hopping and the pool is good for a nice dip. The only downside was that staffing at places like Barlines made service at times a challenge.
Really nice hotel, we paid a bit more for the 3 day stay but the room was worth it really top notch beautiful bed lovely bathroom one of the best we have stayed in for the money. Overall the hotel is super clean very smart and connected to the country music hall of fame and a 10 minute walk from all the attractions and bars in Nashville which was really pumping. Only gripe was the breakfast the servers were not very attentive and slow to clear away plates or offer more coffee or juice and the selection wasn’t the best also no toaster if you want toast you had to ask for it also limited cereals. Staff were very friendly and helpful it would be 5 stars if they sort the breakfast. Note to hotel go to Las Vegas or the hilton across the road and see how to improve yours.
This is a great hotel. Once you enter through the large wooden doors everyone is very accommodating with every request that you may have. The location is very nice, adjacent to the convention center and close to Broadway Street.
I’m know I will come across as a snob and a snoot, but here goes. The Omni is suppose to be a high class hotel. It is sorely lacking. No bell service, no concierge, and today which was our first full day here, no maid service. Called the desk and if anyone answers, they do not listen. We told them at 3:00 pm that we had not had maid service and was it necessary to request it (a lot of hotels have resorted to this) and they said sorry, we can send someone up now. We said no, we are dressing to go out around 5pm could you send someone after 5. They said of course. Returned to room around 9:30 and room had not been touched. Called again. Was told they sent someone nip at 3:30 but there was a privacy card on the door. Go figure. Bathroom shower leaks as well. The hotel is a huge disappointment. Omni prices for Hampton Inn service. Although the Hampton Inn may have better service come to think about it.…
Loved both the hotel itself and the location. Because it's attached to the Country Music Hall of Fame it was easy to access that. We could walk to all sorts of things but were far away enough from Broadway to not be in the midst of the hubbub. The rooms are great and the service impeccable.
We stayed at the Omni Nashville for 3 nights Jan 5-8th, 2023. The staff was excellent from Alyson and Tod int he sales Department making our reservations to arriving and being greeted by the valet and bell staff. The team promptly took our luggage and escorted to to the front desk where we were greeted with a smile, friendly conversation and prompt check in from Eilio and Shayla!!! Kenneth helped us to our rooms which were clean and extremally comfortable. My housekeeper was so sweet, i told her she did not need to make my bed just replenish my coffee for my Keurig but when I returned everything was spotless and my bed was made. We dined at Bob Steak and Chop house, Bar lines, Kitchen Notes and had in room dining and the food was EXCELLENT every time!! Thank you Omni team!!! We will definitely be back! You are a true asset to Nashville! Sincerely, Suzanne Lindsey…
Good location, clean, enjoyable family trip. Had a room and a suite. Worked out well . Enjoyed the on site shopping and sports bar. We would go back. Cleaning people were friendly, sports bar staff were excellent. Front desk were not friendly, but efficient enough
I am giving it a three star for the overall look, feel and location. (And for the fact that, at least FD, moved us). On the other hand, booked a room with special requests, none filled, especially upset that we were given connecting rooms when I requested not to get it. The room we were moved to, with a not so great of a view and noisy neighbors. FD left us waiting in our original room for near an hour until we moved; an inconvenience that could've been avoided if they gave us some of what we had asked for when booking. For $450/night for a room with an additional $56 /night for valet, expected a whole lot more. Very disappointed.
Excellent hotel right across the street from the Convention Center! Love that they actually took care of the featherless request without us having to re-request it upon arrival. Also, really like the little exercise pack (weights, elastic bands, and yoga mat) you can have brought to your room.
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