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250 Rep. John Lewis Way South, Nashville, TN 37203
9 people are viewing this hotel
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Traveler (1019)
Room & Suite (434)
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About

#43 of 218 in Nashville
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.3
Visit Omni Nashville Hotel located in downtown Nashville, TN for an unbeatable city retreat. Discover a rooftop pool and hot tub, full-service spa, 3 restaurants and a bar with live music. Our Nashville hotel is attached to the Country Music Hall of Fame and Museum on Fifth Avenue, and in close proximity to the Johnny Cash Museum, Songwriters Hall of Fame and the Nashville Zoo. Upscale rooms and suites at the hotel are warm and inviting, with perks like floor-to-ceiling windows, flat-screen TVs, and 4-poster beds. Omni Nashville Hotel's design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. Whether you are traveling for business, romance or family fun, we have a hotel package that will let you experience the charm of Music City in TN and all the excitement downtown Nashville has to offer. Let us make your vacation getaway extra special with one of our hotel offers.
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Property amenities
Free public parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Highchairs available
Valet parking
Free wifi in the business center
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Poolside bar
Evening entertainment
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English
Hotel links
Special Offer:Stay More, Play More!
7340Reviews119Q+A100Room tips
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Most Recent
AMCS2010 wrote a review May 23
Beeston, United Kingdom40 contributions26 helpful votes
Fantastic place and staff. Everyone was polite & friendly with nothing being too much trouble. My room was immaculate and well equipped. Really importantly, the A/C was so quiet - it was probably the first time in a hotel that I've been able to leave it on overnight (trust me, it was essential). Perfect location for downtown Nashville too.
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Date of stay: May 2022
Rooms
Location
Service
Trip type: Traveled
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Response from Suzanne Herrington, Other at Omni Nashville Hotel
Responded 4 days ago
Dear AMCS2010, Thank you for your kind words and wonderful rating! I'm happy to read that you had an outstanding time with us. I, to like a quiet A/C and I'm thrilled you were able to leave it on overnight and get the rest you needed. We hope to welcome you back again soon. Sincerely, S. Herrington Operations Administrative Assistatn
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Jim M wrote a review Aug 2021
Orland Park, Illinois96 contributions84 helpful votes
Hotel's Favorite
Stayed at the Omni for the 2nd time and again found it to be clean, quiet and a great location for visiting all of the Nashville attractions. The lobby area is hopping and the pool is good for a nice dip. The only downside was that staffing at places like Barlines made service at times a challenge.
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Date of stay: July 2021
Value
Cleanliness
Service
3 Helpful votes
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thiskrisisit wrote a review May 20
Montgomery, Alabama2 contributions
Valet hit something with my car. The hotel pushes me off to the valet manager, Barry, who doesn’t answer or return message. I expect better service from Omni. $400+$56 a night for valet. DISAPPOINTING!
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Date of stay: May 2022Trip type: Traveled
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Response from Alyson Rockholt, Other at Omni Nashville Hotel
Responded 5 days ago
Dear thiskrisisit, Thank you for taking the time to provide this feedback regarding your stay with us. We handle all claims of damage very seriously. Please email me with your full name and best phone number to reach you at and I will contact you immediately. Thank you, Barry Conaway Omni Hotel Valet Manager bconaway@townepark.com"
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RF wrote a review May 16
1 contribution
If you require Wi-Fi and cell service in your room, you’re out of luck. A 40 person group and all experienced this problem. Just a warning in today’s wired world! The location is excellent, the rooms are generous.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
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Response from Suzanne Herrington, Other at Omni Nashville Hotel
Responded 1 week ago
Dear ronfl3, Thank you for taking the time to rate and comment on our property. Your business is very important to us and we value your feedback. We apologize for the issues you had with the Wi-Fi service and we will definitely contact out service provider and have that looked in to. At the best time for you, can you please email me at suzanne.herrrington@omnihotels.com with the name on your reservation and stay dates as we would like to further discuss your experience. Thank you for your time, and we do hope to welcome you back. Sincerely, S. Herrington Operations Administrative Assistant
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sgbgalt wrote a review Apr 2022
Birmingham, Michigan78 contributions37 helpful votes
The hotel is nice enough, but the room is showing some age. A LOT of nicks on the walls and furniture. Both Peloton bikes in the gym were broken so I couldn’t use them. It is weird that there is nowhere to eat in the hotel except for kind of in the building there is a bar with only bar food. So un less you are in the mood for wings or a burger there is not a single dining option. Lastly, I asked if I could check out an hour or two late and they said it would be a $70 charge. That’s rude.
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Alyson Rockholt, Other at Omni Nashville Hotel
Responded 4 weeks ago
Dear Sgbgalt, Thank you for taking the time to provide us feedback regarding your recent stay at the Omni Nashville Hotel. Your feedback helps us to improve for the future and how we can better serve our guest. We understand your frustration of limited outlets open and amenities not properly working. We will most certainly look into the repairs of the Peloton bikes, walls, and furniture. I do know our restaurant teams are working hard to expand more of our outlets to provide more options of dining. We hope you will choose to stay with us again, so we can show our planned improvements and who Omni Nashville really is! Thank you again for taking the time for your feedback. Sincerely, A. Rockholt Executive Office.
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Heston Y wrote a review Apr 2022
Bountiful, Utah234 contributions113 helpful votes
+1
This was the first time that I have stayed in an Omni. We had a really nice suite that was a corner suite. So, we had beautiful views of the city. The rooms do need some new furniture. It's showing its age and usage. The hotel is in close proximity of all the hot spots in downtown Nashville.
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Date of stay: April 2022
Value
Location
Service
Room Tip: 1802 is a great room.
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Response from Alyson Rockholt, Other at Omni Nashville Hotel
Responded 4 weeks ago
Dear Hestony, Thank you so much for your great review - We are thrilled to know that you enjoyed your stay with us. We appreciate your feedback as well as this will help us to become better for the future and know what we can improve on. We look forward to welcoming you back soon! Sincerely, A. Rockholt Executive Office
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Greg M wrote a review Apr 2022
1 contribution2 helpful votes
Management and staff clearly don’t have their act together. You can expect your room not available @ their 4pm check-in. Roof top bar & fire pit areas closed for generic nonsensical reasons. After freezing your but off by the non existent fire, Management will choose 230pm on the first 80 degree day of your stay to close the entire pool area, full of guests, for maintenance. Don’t think about escalating the logic behind that decision to management at the front deck because when i did they were “at lunch” and no one else is available to hear you out. Drag your defeated family back to your hotel room to regroup? Nope, been out of your room since 10am and house keeping just now getting to your room. You can also expect random texts urging you to come to the front desk to provide a credit card for incidentals even though you provided it at your 6pm check in and a pre-authorization is already pending on your credit card. If you’re willing to drop $400+ a night on a hotel you probably wouldn’t want to deal with this type of stuff. If that’s the case - spend your money elsewhere.
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Date of stay: April 2022
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Service
Sleep Quality
Room Tip: You can hear plumbing from floors above. Shower, toilet flush above u and the sound will make...
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2 Helpful votes
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Response from Alyson Rockholt, Other at Omni Nashville Hotel
Responded 5 weeks ago
Greg, Thank you so much for staying with us at Omni Nashville Hotel. We appreciate your feedback as we will use it for training purposes with our departments. I would like to apologize for the short falls you experienced during your stay. We aim to provide expectational service to all of our guest and I am sorry that is not what you received. If you would like to reach out to me directly to discuss the issues more, please reach me at alyson.rockholt@omnihotels.com. Thank you, Alyson Rockholt Executive Assistant
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traveltheworld012 wrote a review Apr 2022
Rochester, Minnesota12104 contributions589 helpful votes
+1
I attended a national conference here, April 10-14, 2022. I arrived on Sunday about 7 PM. I stood in line to check in for about 20 minutes and then was told my room was not ready and they did not know when it would be ready, but they would text me when it was. I never had an experience where an advance booked room was not ready by 4 pm at the latest. This is a fancy place, huge lobby, valet parking, huge chandeliers, yada, yada. Finally was checked in by 9 PM. My room was nice, good view from the 8th floor looking toward Broadway. Big TV, nice shower, Keurig coffee maker. The strange thing is that you have to pay for WiFi, $9.95/day or upgrade to premium for $14.95/day. Mighty pricey, but if you become a member of Omni Rewards they will deduct the WiFi charges when you check out. The conference rate for a room here was $220/night. However, I could not get the conference rate and paid $491/night (including taxes). 4 nights lodging = $1964, almost $2000! Definitely not worth that kind of money. When they double the nightly price, you know they are gouging and it is a ripoff big time.
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Date of stay: April 2022
Value
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Service
Trip type: Traveled
2 Helpful votes
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Response from Kylie Ostrow, Other at Omni Nashville Hotel
Responded Apr 18, 2022
Good Morning, Thank you for staying at the Omni Nashville Hotel and thank you for your feedback. I would like to apologize for all of the issues you had during your stay. We take your feedback very seriously and will be using it for training purposes for our employees. If you would like to reach out to us directly to further discuss your feedback, please email me at Kylie.Ostrow@omnihotels.com. Have a great day, Kylie Ostrow Operations Administrative Assistant Kylie.Ostrow@omnihotels.com
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Connie wrote a review Apr 2022
Lancaster, Pennsylvania1 contribution
This hotel is just okay. The location is great. However, there was a daily charge for WIFI- it has been many years since I’ve stayed in a hotel with a WIFI charge. There was nowhere in the hotel to purchase snacks. There was a very small coffee shop with limited offerings that closed early in the day. One restaurant for breakfast, at 8:30 on a Monday morning a 30 minute wait. I know everyone is hard up for staff right now, but come on. Was not at all impressed by this hotel. No convinces. Would probably not stay here again.
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Date of stay: April 2022Trip type: Traveled
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Response from Alyson Rockholt, Other at Omni Nashville Hotel
Responded 4 weeks ago
Dear Voyager4552356766, Thank you for taking the time to respond with feedback regarding your recent stay at Omni Nashville Hotel. We take this feedback very seriously and use it as a tool to ensure that we are continually improving our operation. I apologize your stay was not up to expectations or the standards our guests have come to expect. On behalf of our entire staff, I am so sorry that this was your experience. We hope you will choose to give us another chance one day to prove that this is not the norm from our hotel. Sincerely, A. Rockholt Executive Office
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DBee wrote a review Apr 2022
Johnson City, Tennessee2 contributions
This hotel is huge and they have excellent valet parking, hotel staff at the front desk and in the restaurants. My husband and I stayed for several days and were surprised at the quality of our room in comparison to the lobby experience. The bedding and bed itself were both very poor quality. The carpet and furniture were in need of cleaning or replacement. The bathroom was large but the shower had mildew on the tiles and the vents were nasty. The water temperature in the shower was scalding at 7am but by 8:30 am it was lukewarm. We were placed in a room that was at the back of the elevator but our room was very quiet and had a wonderful view of Nashville.
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Date of stay: April 2022Trip type: Traveled
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Response from Alyson Rockholt, Other at Omni Nashville Hotel
Responded 4 weeks ago
Dear Global31301756030, Thank you for your kind words about our valet team, front desk team, and restaurant teams! They are exceptional and we are so lucky to have each and every one of them. We sincerely appreciate you taking the time to share your feedback about your stay, and agree the quality of your room is not our standard. I am sorry that you experienced this and can assure you that we will look into the issues. If you don't mind emailing me at alyson.rockholt@omniotels.com the name on your reservation as well as your dates of stay so we might have the opportunity to fix the room issues right away. Thank you for your additional time and feedback provide to help us improve for you and future guest. Sincerely, A. Rockholt Executive Office
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PRICE RANGE
$400 - $581 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
800
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Frequently Asked Questions about Omni Nashville Hotel
Which popular attractions are close to Omni Nashville Hotel?
Nearby attractions include Country Music Hall of Fame and Museum (0.10 miles), Music City Crawler, Pedal Bar (0.2 miles), and Schermerhorn Symphony Center (0.2 miles).
What are some of the property amenities at Omni Nashville Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Omni Nashville Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Omni Nashville Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Omni Nashville Hotel?
Yes, free public parking nearby, a parking garage, and valet parking are available to guests.
What are some restaurants close to Omni Nashville Hotel?
Conveniently located restaurants include Etch, Bakersfield, and Sun Diner Nashville.
Are there opportunities to exercise at Omni Nashville Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Omni Nashville Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Nashville.
Are any cleaning services offered at Omni Nashville Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Nashville Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Nashville Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.