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The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
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510 Reviews from our TripAdvisor Community

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Showing 491: English reviews
Halifax, United Kingdom
Level Contributor
259 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel could do with better signage for their valet parking - we drove round three times before we saw it properly. We arrived before the designated check in time. The valet was very helpful and he went to see if our rooms were ready (which they were). The check in girls left a lot to be desired. Non smiling,... More 

Helpful?
Thank LiciaW
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank for choosing The Capitol Hotel Downtown Nashville for your family’s recent stay. We are thrilled to read that you had a great experience at our hotel, and that our location and accommodations were to your satisfaction. However, we regret that you were not pleased with our front desk associates. We will be sure to share your feedback with our... More 

Fairfield, Ohio
1 review
4 of 5 stars Reviewed 3 days ago NEW

Room was updated and clean but a lot smaller than the pictures on website. The desk clerks, Gwen and ?, were very helpful and looked out for our safety when we were in the lobby. The valets were courteous and quick. I wish our rooms didn't face the outdoors. Sometimes the street noise was a little loud.

Helpful?
Thank aspaeth128
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing The Capitol Hotel Downtown Nashville for your recent stay. We greatly appreciate your kind words regarding the excellent service provided by our welcoming associates, especially the front desk staff. We will be sure to share your glowing compliments with them. However, please accept my apologies for the noise coming from the street. Feedback such as yours... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Had a wonderful weekend at the Capitol Hotel. Very convenient to all local attractions. The staff were extremely friendly and helpful. Gwen, at the front desk especially went above and beyond helping with our accommodations and restaurant recommendations. Definitely recommend for anyone traveling to Nashville!

Helpful?
Thank Makenzie G
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Wow! Thanks so much for the kind review regarding your recent stay at The Capitol Hotel Downtown Nashville and for recommending us. I’m thrilled to read how much you enjoyed your visit. Your compliments are truly appreciated, especially recognizing our associates for their outstanding service. I will acknowledge them personally, especially Gwen. Thanks for being our guest, and we very... More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel accommodations were great, but more importantly Cliff called us when we were about 10 minutes down the road to say he found the $50.00 dollar bill my husband had lost upon check out. He went above and beyond and it's nice to know there are still honest people.

Helpful?
Thank Tina B
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks so much for your recent stay with family and for your feedback. I am thrilled to read that our staff at The Capitol Hotel Downtown Nashville made your visit so enjoyable and memorable. We believe we have the best team in town, and I can ensure you they work hard every day to deliver outstanding service. I will be... More 

Stevensville
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

We were traveling with four adult children making us a group of six altogether. The capital Hotel was adequate and within our budget. It was not as fancy as it appears in their advertisements. But the staff was very friendly and it served our purpose.

Helpful?
Thank Caroline A
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

We appreciate you choosing The Capitol Hotel Downtown Nashville recently and for the remarks provided. I am so glad that you enjoyed our courteous associates and the good value we offer. We know you have many choices when visiting the city which is why we always try to stay competitive. Thanks for being our guest, and hope to see you... More 

Memphis, Tennessee
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

The Capitol Hotel is a great little spot if you want to be within walking distance from some of the fun attractions in downtown Nashville. It was very moderately priced compared to any other place around. The rooms are facing the street so you do have a little noise come in. That was my only complaint. It didn't bother is... More 

Helpful?
Thank Alisa H
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks for evaluating your recent stay with friends at The Capitol Hotel Downtown Nashville. I am happy to read my front desk staff, especially Jamie and Brittany took such good care of you and made you feel at home. I will certainly let them know you were impressed with their customer service. I am also glad you enjoyed your contemporary... More 

San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location walking distance to everything in Nashville. Jamiee at the front desk was super helpful checking in and with advice on things to do. Rooms are clean and have nice view of the Capitol building.

Helpful?
Thank Trevor B
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your recent stay and for your feedback. We are thrilled to read that you loved how close The Capitol Hotel Downtown Nashville is to major attractions of the city. We also appreciate your kind comments about the excellent service provided by Jamie, and we are glad that you loved your spotless accommodation and the great view it... More 

Holiday
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is 3 blocks from where we boarded the Old Trown Trolly, always a good time and a good place to start, got off on Broadway where all the honkytonks are and we got to see and hear all the artist doing their best. Walking back to the Hotel ( up hill ) we found a great place for... More 

Helpful?
Thank eddieberry
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

I am glad to read that how much you enjoyed your stay at The Capitol Hotel Downtown as well as our location in Nashville! I am delighted that our prime location close to the Music City Center and other attractions was the highlight of your visit. It is also pleasing to know that you enjoyed our clean facilities, courteous associates... More 

Louisville, Kentucky
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

I wasn't sure what to expect when I booked this hotel, but I sure am glad I did. I was greeted with a friendly valet and front desk staff when I arrived. The room was nicely appointed and had a Keurig machine which was unexpected, along with mini fridge and update decor. Downstairs, we found the bar/restaurant to be very... More 

Helpful?
Thank davespad
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks so much for your recent stay with friends at The Capitol Hotel Downtown Nashville. We are thrilled to read that your first visit to our hotel was a memorable one. We believe we have the best team in town, and I can ensure you they work hard every day to deliver outstanding service. I will be sure to share... More 

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Jamie was one of the sweestest person I encountered. We both had a broke finger. We also shared our stories about the our fingers. Wesley also was a great help. Wesley and Jamie were busy but you should be proud to have them working for you. They both have speedy service and making sure everyone expectations are met. I will... More 

Helpful?
Thank Wilson_335
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

It's so nice to read the great feedback about your stay with family at The Capitol Hotel Downtown Nashville. I'm thrilled to know that our associates made you feel welcome and valued, and made your visit a memorable one. I will share your kind remarks with Jamie and Wesley, and I’m sure it will make their day! It was a... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 

Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union St, Nashville, TN 37219-1707
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range: $170 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western
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