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The Capitol Hotel Downtown Nashville

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711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
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1 room 1 adult
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The Capitol Hotel Downtown Nashville
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678 Reviews from our TripAdvisor Community

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Dubai, United Arab Emirates
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Pros: Spacious rooms friendly and helpful Staff Coffee maker in the room location location location Cons: Breakfast doesn't even count as breakfast Rooms had torn shower curtains (not a big problem to some, but not something nice to see either) Room key stopped working almost everytime we left the room I was charged for parking without letting me know- they... More 

Helpful?
Thank OVS83
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks for the compliments and the Con's. This is helpful as there are many different perceptions and likes. Having a well range of different views allows us to find a possible happy medium. I will allows check and rectify the issues you listed. Thank you for staying and for responding. More 

Columbus, Ohio
Level Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I booked this hotel based on price and location. Most of the prior reviews I read were great - but a couple were quiet low-scoring. After spending 3 nights here, I have to add a GREAT review. To the negatives - noise. There was some street noise in the early mornings - but I pack earplugs wherever I go, so... More 

Helpful?
1 Thank Liz A
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Liz thank you for the well written detailed evaluation on our property and your stay. It's very obvious that you are a seasoned traveler and as a hotelier, that experience is very valuable to us. I will be utilizing your comment to look at ways to enhance and improve the overall guest experience. I appreciate you staying and for taking... More 

Tinley Park, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

Gwen & Deven and their staff were amazing and accomodating. Our flight got in early and they put us in our room immediately!! Great service! Close to everything. Decent free breakfast. I recommend staying here when visiting Nashville.

Helpful?
Thank mbteach1234
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks MB and I appreciate your comment regarding Reven & Gwen. They are two of our best agents who are dedicated to providing good service. I did see that you had an early arrival and I'm so glad that the ladies got you in quickly. Also, feel free to send us some suggestions regarding our breakfast. We are always open... More 

Columbus, Ohio
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good place to stay for the price, close tot he capitol building in Nashville. The only complaint to me is the small pillows. Otherwise the rooms is good. The bed was firm, which is my preference. Very clean as well. About a 15 minute walk to all of the entertainment. Breakfast was not bad.

Helpful?
Thank craigclark
GM711, Guest Relations Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks Craig for your recent review! We are happy you enjoy your stay in Nashville and The Capitol Hotel. We always make sure our hotel guest received excellent service, and that all of our rooms are clean and maintain to a high level of satisfaction. Once again, Thanks, we hope to see you soon back in Nashville and The Capitol... More 

Roxboro, North Carolina
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

This was my 2nd stay at this hotel. They have done some remodeling of the lobby and have added a bar! Looks great! Our room was just fine! Rooms do open to the outside and there is some street noise, but that is not really a big deal to me. The bathroom in our room could use some work. There... More 

Helpful?
Thank robinlynn_71
GM711, Guest Relations Manager at The Capitol Hotel Downtown Nashville, responded to this review

Hello Robin; Thank you very much for taking of your time and doing the review. We are really happy that you notice the changes, the improvements, that have been done at The Capitol Hotel. I do apologize if the exhaust fan was not working, and the paint was peeling in some parts of the ceiling. I will let the maintenance... More 

Hermitage, Tennessee
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

One of the older hotels in town. Rooms are dated and small but very well kept up and clean. Staff is very friendly and helpful. Bar/restaurant area has a modern vibe to it. I would stay here again and would recommend it to both family and friends. Located by the State Capitol building and just far enough away from the... More 

Helpful?
Thank S4548CWjamesb
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks for the review and for seeing some of the nice benefits we offer. The building is historic as it the former home-site of the 14th President James Polk. We have invested quite a bit to turn it into a boutique concept and glad to know you had a good stay. Also, appreciate your kind comment about our staff. They... More 

Nashville, Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The online pictures for this hotel are misleading. In my opinion, the place deserves the lowest star rating possible. I couldn't even enter my room. The smell was musky and reeked of a smoky past. I immediately returned to the desk. I called Rocket Miles (who I booked through), and they called the hotel and requested a refund. The manager... More 

Helpful?
Thank John S
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

My apologies to you for your perception and experience. For clarity, I never got a chance to meet or speak with you concerning any issue. Our front desk supervisor did try to assist you but you refused to speak to or acknowledge her as confirmed by the other agent on duty. When I arrived back to the property, she told... More 

Hendersonville, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Had a great experience. All of the staff was very kind and helpful. Room was nice and very clean. Big props to Reven at the front desk for allowing a late check-out after a discrepancy with the app I used to book the room. A+ all around.

Helpful?
Thank Lance D
GM711, Guest Relations Manager at The Capitol Hotel Downtown Nashville, responded to this review

Hello Lance; Thanks for the review. At The Capitol Hotel we want our guest to have a great experience not only at our property but also at the downtown area. And Yes, our staff is very kind and helpful, always making sure that our guest know how important they are to us. Our front desk team is the best, and... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a pretty nice hotel with a super friendly staff. The rooms are nice and clean. You have to walk outside on a balcony to het to your room so if you're traveling in the winter, be warned! The beds were a little firm for my taste. The wifi is fast. The breakfast is not great so plan on... More 

Helpful?
Thank thomasholland6
GM711, Guest Relations Manager at The Capitol Hotel Downtown Nashville, responded to this review

Hello Thomas, At The Capitol Hotel, our main focus is that our guest get excellent service. We are really happy that you had a good experience at the hotel. I do apologize if the breakfast was not what you expected, but we are currently working with menu, and will have some changes in the breakfast menu. I would like to... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed here for the night and was very pleased with it's convenient location. The only downside which for me was big was that no one could get the wifi to work. And since I had work stuff to deal with while on my mini vacation, this became a big hassle. The front desk while checking in was very professional and... More 

Helpful?
Thank Joe R
GM711, Guest Relations Manager at The Capitol Hotel Downtown Nashville, responded to this review

Hello Joe R. At The Capitol Hotel we are happy to know that you found our hotel very convenient and that you are happy with the service provided by the front desk. In regards to the wifi, we had some problems, and even though the problem got fix, I would like to apologize for any inconvenience you had with the... More 

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