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The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
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540 Reviews from our TripAdvisor Community

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Showing 520: English reviews
Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

This week (September27-28, 2016) will be our 2nd stay at The Capitol!! Jamie (desk clerk) and Roberto (assistant manager) were so accommodating to us in order for us to stay here a second time!! Super clean rooms and excellent staff service is what we always search for!!! And the Craft Bar is always great too! Thank you Roberto and Jamie... More 

Helpful?
Thank wags848
Marble Falls, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Kudos to Gwen who was awesome and allowed me to check in early as I arrived 5 hours before my scheduled check in time. I've been here all of 15 mins and love the hospitality so far. Looking forward to my stay! Thanks Gwen!

Helpful?
Thank Meagen O
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Gwen and Jamiee were great! So attentive and understanding! Definitely will come back! Awesome hotel, beds comfortable, and very roomy! Best weekend to spend with my friends! So accommodating!!! We love them!

Helpful?
Thank Ninamarie P
Hilliard, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My girls!!!!!! They hooked us up. Wonderful service, attitude, and smiles. Thanks so much for helping us out all weekend. They BOTH truly made our stay enjoyable. They helped us with rides to bars and airport.

Helpful?
Thank kaattteeeee
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Jamiee and Gwen were both awesome receptionist!!!!!! they both made our trip amazing at the capitol. they helped us out so much we really appreciate it! they were both very helpful and cared about our stay at the capitol!

Helpful?
Thank jmandolfo
Washington, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Alisa took good care of us! At first, you might be put off by the outside entrances to the rooms, but you will be pleasantly surprised. The rooms, though small, are well appointed with lots of storage and are very clean and comfy. I stayed there when they had every room full and it was quiet in my room -... More 

Helpful?
Thank 192Alyssa
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for your stay and for your feedback. We are thrilled that our staff at The Capitol Hotel Downtown Nashville made your stay so enjoyable. We will surely share your kind words with our team, especially with Alisa, for a job well done. It is also great to read that you were impressed with your well-appointed, peaceful... More 

DANDRIDGE
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've now stayed at this hotel about 3 times. It's been recently remodeled. While it may be less than ideal to some, because you enter your room from outside, it's convenient location to Legislative Plaza makes is ideal for my business trips downtown. Continental breakfast each morning and a quiet little bar/lounge in the lobby area provide many of the... More 

Helpful?
Thank bfain
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

We appreciate your consistent support of the Capitol Hotel Downtown Nashville. It's always a pleasure to see a familiar face, and we love having you as a regular guest! We are thrilled to read that our proximity to Legislative Plaza was perfect for your business needs and you enjoyed our facilities as well. Thanks again - we look forward to... More 

Syracuse, New York
1 review
4 of 5 stars Reviewed 5 days ago NEW

Good location. Walked to Broadway and 2nd Ave. Staff told us about golf cart service and it was a find. Rooms are small bur extremely well appointed with lots of outlets for charging devices. Staff was wonderful. Reven was really helpful at checkout but so was everyone who I dealt with - just didn't get names!!

Helpful?
Thank 661birthdaygirls
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks so much for your recent stay and for your feedback. I am thrilled to read that you loved our location close to Broadway and enjoyed the hospitality of our associates, especially Reven. Thanks for staying at The Capitol Hotel Downtown Nashville, and we hope to see you and your friends again very soon! General Manager More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

I really want to express my gratitude for the services provided by two employees of Capitol Hotel, when checking in, Brittany made me feel like this was home! She treated me so special. Then , the last night, I questioned my refrigerator being emptied, and Gwen, a very special employee talked to me and gave me a coke . These... More 

Helpful?
Thank SA1289
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for staying at The Capitol Hotel Downtown Nashville and for sharing your gracious comments about Brittany and Gwen providing excellent service to you during your visit. They have a great passion for providing outstanding hospitality, so we are pleased to share your wonderful comments with them. Thank you again for taking the time to share your experience, we... More 

Lawrence, Massachusetts
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

We were greeted by the BEST customer service. Gwen the front desk associate was so sweet and kind and accommodated our early check in with no issues. The only issue was the valet, Wesley. He is so rude and really shouldn't work in the hospitality industry. The style of the hotel is more of a motel, as the entrance to... More 

Helpful?
Thank Christian H
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for the feedback regarding your stay at The Capitol Hotel Downtown Nashville. We are glad that you liked your well-equipped room, our convenient location and courteous service. We appreciate you singling out Gwen for a job well done. However, we are sorry for the issue you had with one of our associates. We hope this did not overshadow... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 

Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union St, Nashville, TN 37219-1707
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range: $169 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western
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