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The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
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545 Reviews from our TripAdvisor Community

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Showing 525: English reviews
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

The Capitol is a good choice for a more economical downtown stay. While the rooms are not particularly fancy, the staff was very friendly and helpful, and the hotel is well located within walking distance to many local attractions. Breakfast options were a nice touch. Would stay here again!

Helpful?
Thank Lorena K
Rockville, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I won't be staying again at this hotel. It's a prettied up motel (nice lobby, decent room fixtures, granite sink in bathroom) that falls short of the mark in two key areas: 1. The bedding sheets used are completely worn and scratchy and not befitting a hotel of this caliber. Why spend all that money on nice furniture and fixtures... More 

Helpful?
Thank Michael P
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for staying with us and for sharing your feedback. On behalf of my entire team, please accept my sincerest apologies for not living up to your expectations. Our top priority is for every guest to leave 100% satisfied, and I am sorry we let you down. Rest assured I will be addressing the issues you mentioned... More 

Windsor, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Capitol Hotel in June 2016. It was very close to the downtown fun, the staff was wonderful, and the value was the best part. This isn't a super fancy place, BUT the staff made sure you were happy and to myself and my husband that is all that matters. The rooms were large and clean, but... More 

Helpful?
Thank Jessica A
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for the wonderful feedback regarding your stay at The Capitol Hotel Downtown Nashville. We are so delighted that you loved the great value we offer for the price, our convenient location and courteous associates who were attentive to all your needs. It is also great to read that you were impressed with our breakfast offerings and your clean... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel staff rocked. Gwen was a delight. They all were wonderful and very helpful. She made me feel right at home though. The hotel is in a nice location for walking to most attractions, but it's not as polished as other places. The property has some rough edges and at first it didn't feel 100% safe. As I explored... More 

Helpful?
Thank ShannynDiamonds
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing The Capitol Hotel Downtown Nashville for your stay. We believe we have the best team in town, and I can assure you they work hard every day to deliver outstanding service. We will be sure to share your compliments with them, especially with Gwen. It is great to read that you loved our convenient location, as... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Amazing staff!! Gwen, Cliff, Brittany, Jamie, Jenaco & Marissa were welcoming and made us feel at home! They always checked on our stay and asked what we had been up to each time we met. Hotel was very comfortable! And they had no problem keeping our bags after check out allowing us to hang around til our ride came. They... More 

Helpful?
Thank Erin G
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks so much for your recent stay and for your feedback. We are thrilled to read that our staff at The Capitol Hotel Downtown Nashville made your stay so enjoyable. We believe we have the best team in town, and I can assure you they work hard every day to deliver outstanding service. We will be sure to share your... More 

Illinois
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This week (September27-28, 2016) will be our 2nd stay at The Capitol!! Jamie (desk clerk) and Roberto (assistant manager) were so accommodating to us in order for us to stay here a second time!! Super clean rooms and excellent staff service is what we always search for!!! And the Craft Bar is always great too! Thank you Roberto and Jamie... More 

Helpful?
Thank wags848
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing The Capitol Hotel Downtown Nashville for your stay. We are thrilled to read that you liked our spotless rooms as well as the excellent service provided by our associates. We particularly appreciate your nice comments regarding the service provided by Jamie and Roberto. We will share your kind compliments with them. We appreciate your business and... More 

Marble Falls, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Kudos to Gwen who was awesome and allowed me to check in early as I arrived 5 hours before my scheduled check in time. I've been here all of 15 mins and love the hospitality so far. Looking forward to my stay! Thanks Gwen!

Helpful?
Thank Meagen O
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank for choosing The Capitol Hotel Downtown Nashville for your recent stay. We are thrilled you liked the service provided by Gwen. We will share your feedback with her. We appreciate your business and hope you enjoy your stay. General Manager More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Gwen and Jamiee were great! So attentive and understanding! Definitely will come back! Awesome hotel, beds comfortable, and very roomy! Best weekend to spend with my friends! So accommodating!!! We love them!

Helpful?
Thank Ninamarie P
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your wonderful feedback regarding your stay at The Capitol Hotel Downtown Nashville. We appreciate you mentioning Gwen and Jamiee. They are true assets to our team, and we will be sure to share your compliments with them. We are also glad you loved your comfortable room. Thanks again for your feedback, and we look forward to welcoming... More 

Hilliard, Ohio
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

My girls!!!!!! They hooked us up. Wonderful service, attitude, and smiles. Thanks so much for helping us out all weekend. They BOTH truly made our stay enjoyable. They helped us with rides to bars and airport.

Helpful?
Thank kaattteeeee
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks so much for your recent stay and for your feedback. We are thrilled to read that our staff, particularly Jamiee and Gwen, at The Capitol Hotel Downtown Nashville made your stay so enjoyable. We believe we have the best team in town and can assure you they work hard every day to deliver outstanding service. We will be sure... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Jamiee and Gwen were both awesome receptionist!!!!!! they both made our trip amazing at the capitol. they helped us out so much we really appreciate it! they were both very helpful and cared about our stay at the capitol!

Helpful?
Thank jmandolfo
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

We are thrilled to read how much you enjoyed your stay here at The Capitol Hotel Downtown Nashville! We strive to provide excellent customer service to our guests, and we are glad we were successful in doing so during your stay. We will share your kind compliments with Gwen and Jamiee. We hope you will make us your hotel of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 

Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union St, Nashville, TN 37219-1707
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range: $172 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western
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