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The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
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660 Reviews from our TripAdvisor Community

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Showing 635: English reviews
Memphis, Tennessee
Reviewed 2 days ago NEWvia mobile

Alisa at the front desk is awesome very friendly an always making sure I'm good an happy with the service. Billi Jo was a great bar tender. She was very friendly an gave great service. Over all the experience at the Capitol Hotel was great.

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Helpful?
Thank amiller0005
West Chicago, Illinois
Reviewed 3 days ago NEW

I had a hard time finding hotels for a reasonable price for a one night stay. Jamiee at the frontdesk was very warming and patient accommodating me. She was able to give me a good rate and even called up to my room to make sure everything was ok and comfortable. I told her I would let management know that...

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Helpful?
Thank jillnic0le
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing to stay at The Capitol Hotel Downtown Nashville while visiting your family. I am thrilled to read about the great service you received from Jamie and how her actions exceeded your expectations. Please be assured I will share your comments with her and extend my own personal thanks. We appreciate your feedback and look forward to...

Reviewed 4 days ago NEWvia mobile

Stayed here for 3 nights and everyone was friendly and helpful, especially Gwen at the front desk. Everyday we came back to a clean room thanks to Vanessa. Great location, only drawback was slow wifi in room. Overall a great stay!

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Helpful?
Thank Janice J
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for staying with us at The Capitol Hotel Downtown Nashville. We appreciate you mentioning Gwen and Vanessa for their services. They are true assets to our team, and we will be sure to share your compliments with them. However, we are sorry if any inconvenience was caused while you were here. Thanks again for staying with us, we...

Reviewed 5 days ago NEW

Rooms were clean and staff, particularly Alisa was friendly/helpful. The hotel is very well located at and is walking distance to Broadway. If you do not want to walk, a Taxi to Broadway is $5. If I travel back to Nashville, staying at the Capitol will be a priority of mine!

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Helpful?
Thank Joshua M
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank for staying at The Capitol Hotel Downtown Nashville for your business stay. We are glad you loved your well-appointed room, our convenient location and the service provided by our staff, especially Alisa. I will surely share your candid comments with her for the excellent service she provides. It was our pleasure serving you, and we look forward welcoming you...

Nashville, Tennessee
Reviewed 6 days ago NEW

Great staff! Gwen, Alise and Alfred were wonderful. BilliJo was a great bartender and Jose was very friendly. Everybody made you feel at home! Convenient location. Room doors were outside but did not present a problem. Valet parking for a nominal fee. Oh...and the free breakfast was great. The breakfast staff friendly and attentive. Definitely would stay again!

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Thank gigglingrain
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for staying with us at The Capitol Hotel Downtown Nashville. We are glad you loved our location being perfect for your needs and our delicious hot complimentary breakfast. Thank you so much for mentioning our well-trained staff. They are a true asset to our team, and I will be sure to share your compliments with them....

Reviewed 1 week ago NEWvia mobile

The staff is wonderful. Alisa was so helpful, friendly, and accommodating. Thank you Alisa!! It was conveniently located to the Tennessee Towers. The rooms are comfortable. I would definitely recommend this hotel for anyone needing lodging in downtown Nashville.

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Helpful?
Thank Jamice L
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went great during your stay and that the service you received from Alisa made for a memorable experience. We are proud of our associates like her who truly love to deliver exceptional customer service to each and every guest. Please be...

Reviewed 1 week ago via mobile

Jaimee was great! Hotel was fun. Will stay again! I can't say how awesome Jaimee was! She went above and beyond to make our trip enjoyable. If you come to Tennessee, want an affordable hotel near the action, stay here.

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Thank Haythem K
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing The Capitol Hotel Downtown Nashville for your trip to Nashville. We are thrilled to read how much you enjoyed your time and that the service you received from Jaimee made it for a memorable experience. I am very proud of associates like her who strive to go over and above in making our guests feel welcomed....

Reviewed 1 week ago

Although the weather was very cold and the door to our room was outside, we still were snug in our room. The hotel apparently has been updated recently; the decor was top notch. It was only a few blocks to downtown sites and the free bus downhill to Ryman and Broadway. The free reakfast was amazing. Gwen and the rest...

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Helpful?
Thank Dave S
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for the wonderful feedback regarding your stay at The Capitol Hotel Downtown Nashville. We are so pleased to read that you loved your modern room, our convenient location which suited your needs, and our helpful associates as well. We also appreciate you mentioning Gwen. She is a true asset to our team, and I will be sure to...

Letchworth, United Kingdom
Reviewed 1 week ago

Most expensive of a number of hotels in a two week trip and not the best. Shop around in Nashville there are other options, perfectly serviceable but why breakfast on plastic plates! Yes for washing up sake but it's so tacky.

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Helpful?
Thank annonymous1961
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing our hotel and for sharing your feedback. We are glad you liked the location of our hotel and that your overall stay was a pleasant one. However, we are sorry to know that you were not happy with our pricing. We regularly review our pricing to make sure we are competitive with other hotels in the...

Reviewed 1 week ago via mobile

Alisa and Nathaniel were absolutely wonderful, could not be more helpful. The room was beautiful, the bed and pillows so comfortable... I wanted to take the pillows home. Would recommend this property to anyone looking for a good downtown location, a few blocks away from broadway easy walking distance.

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Helpful?
Thank Kate B
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

I am thrilled to read that you loved your stay here at The Capitol Hotel Downtown Nashville! It is wonderful to know how much you enjoyed the comfort of our beds and pillows and that our staff took such good care of you. I’ll be sure to share your kind remarks to Alisa and Nathaniel. Thank you for recommending us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 

Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union St, Nashville, TN 37219-1707
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range: $161 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western
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Questions & Answers

Here's what travelers have asked, with answers from The Capitol Hotel Downtown Nashville staff and other travelers.
21 questions
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Questions? Get answers from The Capitol Hotel Downtown Nashville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floor if possible”
 of 5 bubbles jillnic0le, 3 days ago | Read review
“choose a room near the back side not room 222 because it is next to the Continental Breakfast area.”
 of 5 bubbles nashville78, 1 week ago | Read review
“Rooms on the south side overlooking the small park would be quieter than those facing the Capitol building.”
 of 5 bubbles deanwilliams89, 1 week ago | Read review
“ask for a room on the back side of building”
 of 5 bubbles sistersusannah, 2 weeks ago | Read review
“ask for queen size”
 of 5 bubbles queeniep123, 2 weeks ago | Read review
5 of 5
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