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The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
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482 Reviews from our TripAdvisor Community

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Showing 467: English reviews
Memphis, Tennessee
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

I reserved a room for my parents for a conference in downtown Nashville. My parents were delayed a day when their initial flight was cancelled, but Reven was very helpful and worked with my brother and I to keep the reservation and get our parents checked in. Wesley and the valet crew were helpful with parking the unexpected and unplanned... More 

Helpful?
Thank GrizzWill14
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your recent stay and for your feedback. We are thrilled to hear that our staff at The Capitol Hotel Downtown Nashville made your stay so enjoyable. We believe we have the best team in town, and can assure you they work hard every day to deliver outstanding service. We would be sure to congratulate our team members,... More 

Wetumpka, Alabama
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I wanted a hotel that was close enough to walk and not going to break the bank. Being the concert was in town all of the hotels raised their rates through the roof. I was lucky to get this hotel at the rate I got. I was very pleased with the overall look and feel once inside the lobby. Although... More 

Helpful?
Thank Preston F
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing The Capitol Hotel Downtown Nashville for your accommodation needs. We are happy that the great value we offer for the price was perfect for your needs and that our convenient location was close to everything you came for. It is also good to read that you liked our property, the breakfast we served and your well-kept... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

The room was spacious and absolutely wonderful. The bed was extremely comfortable. Gwen and Brittany were awesome at check in! We were able to walk to the Bridgestone Arena without the children complaining too much.

Helpful?
Thank Heidi M
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for your stay and for letting us know how much you enjoyed your time. It is nice to read that you loved your well-equipped accommodation and our convenient location. We are also thrilled to hear that you enjoyed the service you received from our associates, especially Gwen and Brittany. We will share your comments with them... More 

United Kingdom
Level Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed here 2 nights whilst on a road trip. It was the price of this hotel that made us book it but there was really nothing to complain about. It is more of a motel than a hotel. The check in girls were very polite, the room although rather small for 3 adults was very clean. The breakfast was very... More 

Helpful?
1 Thank harty_11
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for acknowledging what a great value we are in the Nashville area. We know you have many choices when visiting the city which is why we always try to stay competitive. We are happy we were able to impress you with our service, clean accommodations and the breakfast we served. We appreciate you pointing out the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I booked this hotel mainly because of the reviews, especially those raving about the customer service. The price was also a factor, so I am keeping that in mind as I review- you get what you pay for. The hotel was easy to find, valet required. There was no one at the front desk to check us in, and while... More 

Helpful?
1 Thank Katie H
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing our hotel for your recent accommodation needs. Please accept my sincerest apologies for our staff not living up to your expectations. We take great pride in providing outstanding customer service, and I truly regret this was not your experience. Please be ensured I will share this review with my team, and discuss where we fell short... More 

Level Contributor
10 reviews
3 of 5 stars Reviewed 1 week ago

So the pros - An amazing staff, they were all so nice, always telling you good morning or good evening, have a good day, etc. They were helpful with any questions we had. We were a little further away from downtown then I would have liked, but wasn't too bad. The cons - Please be aware, this hotel is the... More 

Helpful?
Thank Brie D
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank for your stay and for your candid feedback. We are happy to see that you liked our welcoming associates. However, please accept our sincerest apologies for the noise issues you experienced and the inconvenience it caused. We are also sorry for the issue you encountered with your air conditioner. We have alerted our engineering team to look into it... More 

New York City, New York
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We had great service when we checked in and the hotel was located right in downtown. The rooms weren't fancy, but they were pretty comfortable. It is definitely one of the more affordable options if you are looking for that route. The rooms are all connected by exterior hallways like a motel, but the lobby area is clean and nice... More 

Helpful?
Thank Steph G
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for staying at our hotel. We are glad that you liked our welcoming associates, clean property and your comfortable accommodation. Although you had an overall great stay, we truly apologize for failing to meet all of your expectations. It was a pleasure having you as our guest, and we hope you will visit us again soon.... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Every staff member during our trip was phenomenal! I typically stick to familiar brand hotels especially because I work for a Sheraton. I was a little skeptical at first when my friends booked this hotel for our girls weekend, but it was great!! The staff was so helpful and kind, especially Aleta!! We lost our friends downtown one day including... More 

Helpful?
Thank Tara M
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for your recent stay and for letting us know how much you enjoyed your time with us. We believe we have the best team in town, and I can assure you they work hard every day to deliver outstanding service. I will be sure to share your compliments with them! It's always our pleasure helping guests get... More 

Raleigh, NC
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Just got back from a weekend in Nashville. Hotel is walking distance from broadway, however its a very convenient $5 uber ride as well. We walked once and realized that Nashville is much more hilly than we thought. Room was recently renovated and very modern and nice. For half of the price of the hotels closer to broadway, this is... More 

Helpful?
Thank Big-Jones
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

I am thrilled to read how much you enjoyed your recent stay here at The Capitol Hotel Downtown Nashville! Our first goal is to provide exceptional service along with comfortable accommodations, and I am delighted to hear that we exceeded your expectations. We are also glad that our location close to Broadway was perfect for your needs and that you... More 

Dundas, Canada
Level Contributor
150 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Located at 7th and Union near the State Capitol, hotel has been renovated, rooms are clean,functional, but motel style, so no balcony and some rooms have a terrible view , request a room locating towards Church Street, full breakfast included, limited valet parking, $18.00 USD per day. Hotel bar has limited times for opening and is not well stocked. Closest... More 

Helpful?
Thank traveltheworld61
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for sharing you review! We are glad you had a comfortable stay overall and that you were impressed with our convenient location close to many restaurants, shops, and attractions of Nashville. It was also great to read you enjoyed most aspects of our renovated hotel and thank you for highlighting them. It was a pleasure having you as... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 

Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union St, Nashville, TN 37219-1707
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range: $172 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western
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