I stayed shortly after they reopened and had a wonderful experience. I booked a trip to celebrate my anniversary with my girlfriend and we were treated like VIPs from the minute we walked in. Everyone was so kind and welcoming, they even sent a bottle of champagne sent to the room when they heard about our special occasion! Traveling during COVID days is no doubt strange but they took every precaution necessary to make guests feel safe. There were hand sanitizer stations what felt like every 5 feet, everyone was wearing masks and staff was always out cleaning. I look forward to returning and thank everyone at the property for going above and beyond to make our first-time trip to Nashville uniquely special! We will be back!!

Had a 4th of July trip to Nashville planned and was intending to stay Friday and Saturday nights at the JW Marriott. Our travel party was 7 (4 rooms) and we were meeting another travel party of 6. We had initially booked through Expedia as I had points and free nights accumulated. As we were leaving Illinois on Thursday morning, Nashville announced closing of bars. After significant back and forth, we decided to head that way, cancel through Expedia for Friday and Saturday, and rebooked directly through JW for Saturday night only. The team was super accommodating and we showed up Saturday morning with a good taste in our mouth and ready to see what was open. I had reserved a cabana for the day through Trey and team and it was the highlight of the trip. We spent almost 6hrs by the pool, had an awesome meal at Puckett's, and found an open honkytonk down on Broadway. The flexibility of the JW team allowed our kids to have an awesome 21st birthday. Hotel was in awesome shape and the staff made it feel as though we were in a luxury hotel, while implementing safety precautions to ensure everyone felt safe.

I will say that the JW Marriott provides excellent customer service and offers a great location to all things downtown Nashville. Lobby, Valet, and Bell service was A+ in my book. However, the additional fees to everything on the property is concerning. The days of only seeing "fill in the blank fees", "delivery fees", and "valet fees" at resort or beach destinations are gone. 1) Valet parking fee:$42 USD daily: No car wash, oil change, tire rotation, or complimentary coffee at the cafe included. I always tip valet service $3-$5 per interaction and with the $42 required valet ticket per day, you can end up spending half a Benjamin per day in valet costs. Off premises parking is available if you want to risk one of the public lots. Wifi fee of $7.99 USD daily unless you have a Bonvoy (Marriott Rewards) account. Make sure that your Convoy account is setup and linked to your reservation prior to arrival or be expected to call in an escalation to customer care if you wish to use wifi. Minimum Delivery Fee of $5 USD for room service. If you expect to get a pot of coffee delivered to your room, that coffee currently runs $12 USD (excluding required gratuity of 22% / $3.74). The total for one miniature pot of coffee ended up being $22.97 USD (Including tax, required gratuity, and delivery fee). In the post COVID era, a guest should have an option to opt out of the $5 room delivery fee to walk downstairs to pick up the pot of coffee and then instead tip the cafe employee that $5 or more. I'm not a direct descendent of the Vanderbilt family, but the amount of fees that the average blue collar family ends up paying is astounding in 2021. If you want to stay near downtown and want to be within walking distance of Bridgestone, Tootsie's, the Opry, etc. Be prepared for feestravaganza at the JW. If money is not an issue, I highly recommend the JW for anyone wanting to experience all things Nashville. If you're on a budget and plan on bringing your family, you may want to check out the JW website ahead of time for a detailed fee list prior to booking.