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Cheaper
Average
Higher
About
3.5
#162 of 218 hotels in Nashville
Location
4.2
Cleanliness
3.4
Service
3.6
Value
3.4
Asian-owned
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WELCOME TO HOTEL PRESTON NASHVILLE AIRPORT At Hotel Preston Nashville Airport, we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveler in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect- welcome to Simple, Made Perfect- Delta Hotels by Marriott. **Please note that we are under renovations. Although we have big changes going on during regular business hours, we anticipate little to no interruptions during your stay! We appreciate your patience & understanding while we work hard to bring our Guests a fresh, new Hotel Preston Nashville Airport!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This summary was created by AI, based on recent reviews.
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Hotel Preston Nashville Airport offers a welcoming atmosphere that guests frequently appreciate, highlighting the hotel's comfort during their stays in Nashville. While the cleanliness and modern amenities receive praise from many travelers, some have reported inconsistent housekeeping and maintenance issues. The rooms generally satisfy guests, but opinions vary due to some experiencing outdated facilities.
The staff's friendliness stands out, though a few guests encountered service responsiveness problems. Additionally, guests have called out discrepancies regarding value, citing unexpected costs and payment disputes.
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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The bathrooms are in need of an update. The bathroom smelt like mildew and mold when you turned the skin on. My biggest complaint was that we stayed three night and housekeeping didn’t come once. Only one elevator worked.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:If you book with Expedia/hotels.com ect be sure that you’ll be the one checking in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A C, Guest Services / Front Office at Hotel Preston Nashville Airport
Responded Oct 24, 2023
Hello Gabby, Greetings from Nashville and thank you for your feedback. While we are always happy to assist guests with a room refresh, our property takes a more customized approach with housekeeping services that is provided upon request. We apologize if this was not properly explained upon arrival, but do hope that we might have another opportunity in the months ahead to restore your confidence in the Hotel Preston experience. Very sincerely, Hotel Preston
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The hotel itself is a little dated and is very much in need of the renovations that were going on. This didn’t cause us too much upset. The room was ok, clean enough but the windows blind was broken, and we were unable to open it, so the room was quite dark.
The thing that pulled it around for us was the bar staff. Brandon and Chris were fabulous and great fun to chat to. Carla, serving breakfast, was charming. The food was served in the bar was very good.
This hotel is very close to the airport. If you plan to go downtown, an Uber will cost between $10-15 each way.
We had a few problems when we came to check out. We had prepaid, but was told they had no record of the payment and we needed to pay again before we could leave. With persistence on our part, and help from Keshan, we managed to sort it out. So all was well.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roni Warner, Owner at Hotel Preston Nashville Airport
Responded May 13, 2024
Janice, Thank you for taking time to review your stay. I'm thrilled to hear that you enjoyed your time with us! We appreciate your patience & understanding while we work hard to provide our Guests a fresh, new Hotel Preston Nashville Airport! We are hoping to have our newly renovated Guest rooms available to our Guests by the end of June...pending the blessing of the supply chain Gods! :-) We look forward to seeing you the next time your travels bring you our way! We would love to hear your thoughts on our renovation progress!!
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My family & I traveled from Louisiana. It was an experience they are going through renovation but Ms Keshani at the front desk was very helpful and made it comfortable for my family and I . I will book my stay when we comeback to Nashville ☺️ Thank you Keshani
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Date of stay: October 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Given that there is an additional 100 dollar incidentals fee to stay at this property I'd imagined I was going going to have a good stay. Instead I was placed on the 10th floor while construction was going on, hallways were all just bare concrete,in which case the elevators broke down during my stay. From there it went downhill, the water stayed shut off for my entire stay, when it was working it was nothing but cold water, I had maids coming into my room while I was there regardless of the do not disturb sign on the door, the internet would not work or connect, I didn't bother to check out the food downstairs as I didn't feel like hiking 10 floors down and back again. All in All, I'm writing this in the room right now, I'd planned on staying until sunday, but I've decided to move to a holiday inn express, in the hopes of at least having a hot shower before I have to end this "vacation". Given the other reviews time will tell if I get my incidentals fee back.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The cleaning staff don’t replace dirty towels, coffee and coffee cups. They also don’t empty the garbage or clean the toilets. Then when we complained about the pot that someone was smoking we were told they couldn’t track down the room because they weren’t going to go knocking on the doors to find out. One of the people even said you know pot smells rise so it could be coming from another floor. When we checked in we were told there was a free continental breakfast. No that didn’t happen either. The front desk staff were really rude. Would never stay there again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melvin Bass, General Manager at Hotel Preston Nashville Airport
Responded Apr 1, 2024
Thank you for sharing your recent experience with us. We sincerely apologize for the numerous shortcomings you encountered during your stay. Providing exceptional service and maintaining a clean and comfortable environment are top priorities for us, and we regret that we fell short of meeting your expectations in several areas. We are deeply concerned to hear about the lapses in housekeeping standards you described. Rest assured, we have immediately addressed these concerns with our housekeeping team to ensure that all aspects of room cleanliness, including towel replacement, coffee replenishment, garbage disposal, and restroom cleanliness, are thoroughly attended to with the utmost diligence and attention to detail. We also apologize for the inconvenience and frustration caused by the handling of the reported smoking incident. Our team should have promptly addressed your concerns in a more proactive and professional manner. We will reinforce our procedures for handling such situations to ensure that all guest concerns are promptly and effectively addressed. Regarding the miscommunication about the complimentary continental breakfast, we apologize for any confusion or disappointment this may have caused. We will review our communication protocols to ensure that guests are provided with accurate information upon check-in. Lastly, we are disheartened to hear about your experience with our front desk staff. Providing courteous and helpful service is a priority for us, and we will address this matter internally to ensure that all our team members uphold our standards of professionalism and hospitality. We understand your decision not to return, but we sincerely hope that you will reconsider and give us another chance to exceed your expectations in the future.
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Keshani at the Front Desk was super! I had a small issue with a presentation the next day. She said not problem and provided a solution!! She really saved the day! If you are in the Nashville area i highly recommend staying there especially with the new rooms coming out
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Date of stay: September 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I can't say strongly enough that I will NEVER ever stay at this hotel again. It's a large property, during our stay it was like a ghost building, only five other cars max in the parking lot all night. We had no hot water and there was construction going on in the hotel, finally we asked for a refund as we had booked a two week stay, they said no. We asked to be moved to another room as the bathtub would not hold water, we were moved but the "new" bathtub had disgusting black growth around the drain. The hotel manager was the most rude woman I have ever come across in a business. I was seriously traumatized by her actions. Days after I left I was still reeling from the lack of professionalism and the trauma she put on me. I made a serious complaint about her to Marriott Corp, they said that the complaint would be sent back to her to respond to me. To date, still no response, I don't expect one.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melvin Bass, General Manager at Hotel Preston Nashville Airport
Responded Apr 1, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the numerous issues you encountered during your time at our hotel. Providing a comfortable and enjoyable experience for our guests is our top priority, and it is disheartening to hear that we failed to meet your expectations in several areas. We deeply regret the inconvenience caused by the lack of hot water due to the ongoing construction on the property, as we are striving to bring a fresh new look to the property. Please know that we take such matters very seriously, and we are actively working to rectify these issues to prevent similar occurrences in the future. Furthermore, we apologize for the cleanliness issues you experienced in your room. Maintaining a high standard of cleanliness is fundamental to our operations, and we are deeply disappointed that we fell short in this regard. Rest assured, we have addressed this matter with our housekeeping team to ensure that all rooms are thoroughly inspected and maintained to the highest standards of cleanliness and hygiene. We are also deeply concerned by your description of your interaction with our hotel manager. Providing courteous and professional service is non-negotiable for us, and we are truly sorry that you did not receive the level of service and respect you deserve. We take your feedback seriously and will conduct a thorough investigation into this matter to ensure that appropriate action is taken. We understand the seriousness of your complaint and share your disappointment in the lack of response from Marriott Corporate. Being a newly branded property, rest assured, we will follow up on your complaint internally and take any necessary steps to address the issues you raised. Once again, we apologize for the negative experience you had during your stay. We genuinely hope that you will reconsider and give us another chance to provide you with the exceptional service and hospitality that you deserve
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Stayed here for three nights . Place dated but clean enough . Unfortunately our stay was marred by the fact we had to pay twice as our original booking was mislaid then on top of this an extortionate amount of taxes . County tax, state tax, & Nashville City tax ! Makes you feel like you have been robbed !
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Book nearer to town this hotel is right next to the motorway .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roni Warner, Owner at Hotel Preston Nashville Airport
Responded May 13, 2024
T5434PTlesleyb, Thank you for taking time to review your stay. I'm sorry to hear that we didn't quite meet your expectations this time. We appreciate your patience & understanding while we work hard to provide our Guests a fresh, new Hotel Preston Nashville Airport! Although I can't do anything with the Nashville taxes, I am excited to share that our newly renovated rooms will be ready for our Guests by the end of June! If your payment issue has not been rectified, please reach out to me directly. We hope to see you the next time your travels bring you our way!
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The single worst Marriott branded hotel room I’ve ever stayed in. We were not told of a renovation in the hotel when we reserved the room, but there were signs in the hotel stating there was a renovation. No staff told us. I am pretty sure we were checked into an out of order room. When we arrived at the room, the door was propped wide open. What a way to arrive to the place you’re sleeping for the night - with the door wide open for anyone to go in. Inside, the room was in disarray as if it was being worked on. The artwork was off the walls and sitting on the floor, the mini fridge was pulled out of its spot and placed in the corner, a water pipe under the sink was leaking, and we found something like a half dozen rusty screws on the floor throughout the room that we are lucky we didn’t step on. See the pictures below. Will NEVER stay here again and I certainly do not recommend this hotel.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Stay away
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melvin Bass, General Manager at Hotel Preston Nashville Airport
Responded Jul 13, 2024
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay was not up to the high standards we aim to maintain. I apologize for our central reservations team not informing you about the ongoing renovations at the time of your reservation. We should have communicated this more clearly, and I understand how this oversight could have affected your experience. It is concerning to hear about the state of your room upon arrival. What you described is certainly not reflective of the level of service and cleanliness we strive for. I will address these issues with our team to ensure that we improve our communication and maintenance practices, especially during this renovation period.I appreciate you bringing these to our attention, and we will take immediate action to prevent such issues in the future. Thank you again for your feedback. We hope to have the opportunity to offer you a better experience in the future.
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While traveling with a large group, the staff went above and beyond to ensure our experience was nothing less than stellar. Keshani’s customer service is unmatched was an absolute jewel with her patience and willingness to go above and beyond to accommodate us. The hotel is currently being renovated so that staff matched with the fresh look is bound to create lodging experience like no other.
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Date of stay: September 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Nashville area.
PRICE RANGE
$120 - $179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
preston hotel nashville
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
200
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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