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Holiday Inn Express Nashville W-I40 / Whitebridge Road

Traveler (17)
Room & Suite (22)
Dining (5)

About

#74 of 179 hotels in Nashville
Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Pool
Free parking
Breakfast included
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
257Reviews
7Q+A
49Room tips
Traveler rating
  • 95
  • 92
  • 43
  • 16
  • 11
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Popular mentions
Reviews on Booking.com were good so I took a chance on a Holiday Inn. Bad choice. The hotel lobby was very cool and great looking and that's where it ended. The hallways were dark and narrow. The carpet had seen better days and the room wasn't much better. It seems like this
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road
Responded 2 weeks ago
Hello Lynn D, Thank you for making us your top choice in the area. I am grateful that you shared your thoughts about the carpet and hallways, so that our management can improve on these areas. I'm sorry you were disappointed. We want breakfast to wait for you every morning and it looks like this was not the case for your visit. I've alerted the entire team to ensure that the correct breakfast hours are followed. It's good to know that you found our lobby inviting and that check in was a breeze. Your experience should be simple and efficient. I also appreciate you highlighting our accessibility to the highway. We hope to welcome you back soon! Best, Anna R Case Manager IHGService
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This hotel has the best customer service. Jennifer and Brittany always ensure you have a warm welcome, and they greet you by name if you have stayed at the hotel before. Jennifer went above and beyond by making sure I received the best value for my week long stay. I stay at this
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Checked in and were getting settled in the room, heard someone slide a keycard into the lock, the door unlicked and was opened, we had the inside bar lock in place, which stopped the person who had unlocked the door. I went to the Front Desk, mentioned what happened and was
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road
Responded May 1, 2019
michaelrI6197TV, I'm alarmed to hear about your comments on our staff. This is definitely not the experience we want for you. I also regret the issues you had with our bathroom conditions and parking. I'm truly sorry you had to face such issues during your visit. But don't be stressed as I've already looped in the hotel of your feedback. This will surely enable them to step up their game so this can be avoided. I'd also like to talk through this more via email so please check your inbox as I have just sent you one. You'll also hear from me via private message as I want to gather more details about your stay. We promise a better experience next time, so I hope you give us another try! All the best, Joel A Case Manager IHGService
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This hotel did not meet usual IHG standards. Check in was slow but girl was friendly. Price of $152 I thought was very high. Being cold outside we wanted a hot coffee from lobby. All pots were empty. Settle for tea but no hot water. Told worker about this. She said
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road
Responded Mar 17, 2019
Hi 714janb, I appreciate you for staying at Holiday Inn Express Nashville W-I40 / Whitebridge Road and for giving us your thoughts about your recent visit. I know that your check-in experience wasn't that great. Also, it's sad that the cleanliness of our rooms fell below your expectations and I'm so sorry. The circumstances you have mentioned are definitely not what we expect from any of our properties, nor something we want our guests to encounter. Your feedback has been taken into account and will be shared with our management. I am confident that the necessary steps will be made, in order to achieve complete guest satisfaction. Again, thank you for visiting us and we hope you give us another chance to show you how great our hotel is. All the best, Peter J. Case Manager IHGService
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Stayed at Holiday Inn Express. Within walking distance to the Gulch and Broadway.Very helpful front desk employees. We arrived early and the stored out bags so we could go explore before we checked in. Great full Breakfast and snacks in the afternoon.
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PRICE RANGE
$148 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express nashville w-i40 / whitebridge road hotel nashvillebaymont inn nashville westnashville baymont inn
LOCATION
United StatesTennesseeNashville
NUMBER OF ROOMS
105
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