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Courtyard Nashville Vanderbilt/West End

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Traveler (37)
Room & Suite (36)
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Overview
  • Excellent41%
  • Very good34%
  • Average15%
  • Poor6%
  • Terrible4%
Travelers talk about
“front desk”(121 reviews)
“free shuttle”(43 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
3 Star Hotel
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Offers from Courtyard Nashville Vanderbilt/West End
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (576)
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573 results
Traveler rating
227
197
89
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25
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LanguageEnglish
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227
197
89
35
25
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All reviewscourtyard marriottfront deskfree shuttlehattie b's hot chickenshuttle servicemarriott standardsparking garagemile radiusnashville vanderbiltrooftop poolwithin milesclose to downtowngirls tripcma festthe entire staffcentennial parkconvenient location
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1 - 5 of 573 reviews
Reviewed 2 weeks ago

From the moment I booked this stay (mid April 2018), this hotel was nothing but difficult and frustrating. It required 4+ calls at various times over the course of 2 weeks to update/confirm the room type I desired to book; the phone tree lead to...More

2  Thank Kyle E
Response from TeamMarriott, General Manager at Courtyard Nashville Vanderbilt/West EndResponded 2 weeks ago

Dear Kyle E, We appreciate you choosing our hotel while visiting our city. Our staff strives to deliver exceptional service, so we apologize for disappointing you. We will share your feedback with the relevant team leaders to ensure these issues are not repeated in the...More

Reviewed 2 weeks ago via mobile

Nothing special about this hotel except really nice staff. Rooms have all the usual Courtyard amenities. Bathrooms are dated and tub was a little chipped but I heard that hotel is having a big redo in 6 months. Rates were high for a courtyard hotel...More

Thank toffeenose
Response from TeamMarriott, General Manager at Courtyard Nashville Vanderbilt/West EndResponded 2 weeks ago

Dear toffeenose, Thank you for sharing your experience at the Courtyard Nashville Vanderbilt/West End. As a valued customer, we appreciate your feedback and are glad to know you liked the great service provided by Harrison and Gary. We wish we had the opportunity to address...More

Reviewed 2 weeks ago via mobile

I’m not sure what special event was happening the weekend I stayed here, but I do know they jacked up the price of each room to over $300. I was expecting a very nice room. Instead I got a small room that looked like it...More

Thank GregJung
Response from TeamMarriott, Manager at Courtyard Nashville Vanderbilt/West EndResponded 2 weeks ago

Dear GregJung, Thank you for sharing your perspective regarding your recent stay with us. We appreciate you alerting us to your concerns with certain areas of your accommodations. We will have our Maintenance Engineers and Housekeeping staff take a closer look at any repairs or...More

Reviewed 3 weeks ago via mobile

We came in for the marathon weekend. We were greeted by the front desk clerk who never acknowledged my husbands platinum status, never bothered to tell us the amenities of the hotel, or give us our welcome points or welcome gift! There was definitely no...More

1  Thank nieci
Response from TeamMarriott, General Manager at Courtyard Nashville Vanderbilt/West EndResponded 3 weeks ago

Hello nieci, First and foremost, thank you for your loyalty to our brand. We appreciate you taking the time to evaluate your stay, and we are sorry we did not live up to the standards you have come to expect from us. We are committed...More

Reviewed 4 weeks ago

As you know, hotels in Nashville are expensive. I stayed here with three friends and the location of the hotel was good, but some items were a bit lacking. First, when I first got to the room, I opened the closet and there was a...More

Thank ttbryan1
Response from TeamMarriott, General Manager at Courtyard Nashville Vanderbilt/West EndResponded 4 weeks ago

Hello ttbryan1, Thank you so much for posting a review of your stay with us. We are happy your overall stay was pleasant, but we apologize for the maintenance issues that inconvenienced you. We appreciate your patience as we worked to correct these problems, and...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$181 - $338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#41 Romantic Hotel in Nashville
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$181 - $338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#41 Romantic Hotel in Nashville
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveler (37)
Room & Suite (36)
Dining (9)
Pool & Beach (3)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Skiinian
July 31, 2017|
AnswerShow all 6 answers
Response from RJNe289 | Reviewed this property |
The shuttle does not go to the airport. It will run you from the hotel to locations within a few mile radius of the hotel - e.g. to downtown locations.
1
Vote
msh517
April 25, 2017|
AnswerShow all 4 answers
Response from Dimitrios B | Property representative |
Shuttle runs from 7 am to 10 PM
0
Votes
David-Lorraine M
April 24, 2017|
AnswerShow all 6 answers
Response from Dimitrios B | Property representative |
Valet Parking is $32/day and Self Parking is $30/ day. Both with in and out privileges
0
Votes
Room Tips
"Do not stay in Tower 2. The balcony room we had overlooked the garbage cans. Super disappointed on the..."
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"tower 2 third floor was best. View of the street but no noise. Facing Valentino's"
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"Ask for a room that does not overlook the West End Ave, because it will be noisy."
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"Request A Room in Tower II"
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