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Extended Stay America - Nashville - Airport

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Extended Stay America - Nashville - Airport
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17 Reviews from our TripAdvisor Community

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Showing 17: English reviews
Houston, Texas
1 review
Reviewed 2 weeks ago

We called ahead that morning to book a reservation under CLC (Corporate Lodging). We were given the corporate rate per the website. They said if we were going to check in after 6 p.m. to call them, as we were traveling in from another state. We got into Nashville around 4 p.m., went to dinner, and then called the hotel... More 

Helpful?
Thank danah962016
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

An apology is definitely warranted based on your rating and comments. We sincerely apologize for the less than hospitable service experience you had at our hotel. Our quality service is what we are known for so this is an opportunity to regroup and retrain for situations similar to what you described. It would be our hope that you will consider... More 

Huddersfield, United Kingdom
Level Contributor
764 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 309 helpful votes
Reviewed 3 weeks ago

My first time in an Extended Stay America as I needed to be in town 7 days and here was around half anything else I could find, and particularly as it was the CMA's the night I arrived. Room was adequate, bed comfortable, TV worked well, and once you have the read instructions I got all my cooking untensil's ,cutlery... More 

Helpful?
Thank Yorkie1948
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for taking the time to review your experience at Extended Stay America - Nashville - Airport. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. It is also good to read that you were impressed with our breakfast offerings, the great value we... More 

Omaha, Nebraska
Level Contributor
192 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 5 weeks ago

from the time we checked in(staff was on a personal phone call) it went downhill..the outside of the building was filthy (the stairwell has not been cleaned in months), the toilet handle was broken, the room was not supplied with even the basics. i.e a cup or two ..and the grab and go breakfast was an insult ..and on top... More 

Helpful?
Thank jackpine2
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. More 

Batavia, New York
Level Contributor
99 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 18, 2016

The hotel itself was rundown and rooms were very old! I had bought disinfecting wipes upon arrival thinking I would need them and I did! The refrigerator had mold and dried ketchup on the door. The carpets were a bit sticky but it was only one night so we stayed. There was no coffee pot in the room and you... More 

Helpful?
Thank Sue M
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your constructive comments. Although your overall stay was comfortable, I am sorry that you had cleanliness issues in your room - which is unacceptable by our standards. I have shared your concerns with my housekeeping staff, and we... More 

Raleigh, North Carolina
1 review
Reviewed June 20, 2016

Needed to change my reservation at the last minute and Stacy from the front desk area was very helpful, she even let me switch rooms so I could be on a different floor. I've stayed here 4 different times and never had any issues

Helpful?
Thank skinsfansince84
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for staying with us again, and making Extended Stay America Nashville – Airport your home away from home. We are pleased to hear we met your needs and expectations during your visit. Your comments will be shared with Stacy and she will be happy to know her efforts made a difference. Thanks again for your feedback, and we... More 

Broadview, Illinois
1 review
Reviewed June 16, 2016 via mobile

The carpet was horrible with stains everywhere and extremely sticky, there was a whole in the wall, the main light switch in the room wasn't completely screwed in, the mattress/box springs were full of stains and ripped as if something been chewing on them plus I saw a bug. The tub I didn't even touch. The refrigerator was stained. I've... More 

Helpful?
Thank BellaCole28
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for taking time to share your feedback. It is clear that you were checked into a suite that was designated as guest ready when it should have been out of order for the items you identified. We sincerely apologize for the error and the negative impact it had on your stay. Our front desk staff is available to... More 

Level Contributor
3 reviews
Reviewed June 16, 2016

The stairways and walkways throughout the property were absolutely filthy, with sticky smells, cigarette butts and dirt. The room was tolerable, though not very clean either. Staff, however was friendly and accommodating.

Helpful?
Thank Brendan M
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Brendan, We appreciate your feedback. We want to provide our guests with clean, comfortable and well maintained property and guest suites. We apologize we did not deliver on our goals during your stay. Our staff is committed to our goals, we will evaluate where we fell short and how we can improve so our guests have a positive experience. Thank... More 

Memphis, Tennessee
1 review
Reviewed June 1, 2016

The ac unit in the room was functioning like it needed refrigrant. The bathroom door came off in your hand. If you opened the top drawer of the dresser, the bottom came out also. When flushing the toliet, the tank would not refill

Helpful?
Thank cw1cox
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for your comments about your recent stay with us. We are sorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We will share your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience... More 

1 review
Reviewed May 29, 2016

Pimps and prostitutes in the upper floor, kitchen utensils dirty, cigarette butts everywhere outside in grass, parking spots too narrow, weekly cleaning poorly done, clogged toilet and not fixed, trash overflowing outside in bins, flies everywhere. Staff always smiling and pleasant.

Helpful?
Thank Liz M
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Liz, Thank you for choosing our hotel during your visit to the Nashville area, and for sharing your recent experience. I am sorry we did not live up to your expectations, and I apologize for the housekeeping issues you found in your suite which had been overlooked by our staff. I will be sharing your other concerns with our Department... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 20, 2016 via mobile

This studio room was just big enough for 2 people. It was clean, the AC worked, the water pressure was good. The only negative was the queen bed was too close to the wall making it difficult to get into that side of the bed.

Helpful?
Thank Linda M
00esa, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for staying at our hotel and for sharing your comments. We are glad you liked the value we offer for the price and your well-equipped accommodation. However, we are sorry that you had issues with the bedding in your room and for the inconvenience it caused. We greatly appreciate you taking the time to let us know. It... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Nashville - Airport

Address: 2525 Elm Hill Pike, Nashville, TN 37214
Location: United States > Tennessee > Nashville
Price Range: $80 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Airport 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Extended Stay America Nashville
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Nashville - Airport staff and other travelers.
1 question
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Questions? Get answers from Extended Stay America - Nashville - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“stay away...book other places in the neighborhood”
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