The valet was fast and courteous, thank you to Matt and Bradley for helping us during our time at Oak steakhouse. We had a wonderful evening in downtown Nashville and a great start to the new year. Cheers
Matt + Bradley were incredibly kind and safe with our vehicle! My girlfriend was wearing a dress and they offered to let her stand underneath their heater as we waited for our car! We were very thankful for their thoughtfulness!!
The Westin is in a great location for walking, dining and shopping. Although COVID-19 has closed some stores there are still plenty to enjoy. The rooms are comfortable and the place is sparkling clean. Loved out stay.
For being a Bon Voy hotel this was an extremely disappointing experience. As w got there, we waited for a valet who was there, but never acknowledged us. Never asked if we needed help with bags. Checked in, front desk didn’t ask we needed help with bags either. Didn’t tell us where elevator was, which was around and behind front desk...we were walking trying to find it. Called for 1 bottle of water and 1 soda when first got to room ad it took room service 2 hour just to bring it. All around worst service eve had for a hotel experience.
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