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Extended Stay America - Nashville - Airport - Elm Hill Pike

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Traveler (16)
Room & Suite (13)
Dining (1)
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Overview
  • Excellent23%
  • Very good20%
  • Average16%
  • Poor20%
  • Terrible21%
Nov 6, 2017
“1 night stay, hot as hell”
Sep 25, 2017
“Basic Hotel, 15 min Taxi From Downtown”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Kitchenette
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Nashville - Airport - Elm Hill Pike
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Offers from Extended Stay America - Nashville - Airport - Elm Hill Pike
Special Offer: Save up to 10% TODAY!
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Reviews (55)
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1 - 5 of 55 reviews
Reviewed 3 days ago

Our stay at this extended stay was very good. We have stayed in a worse extended stay hotel not far from this one. Jordyn at the front desk was very nice to us. The handicap room helped since we are both in our 70's. We...More

Thank wtrester
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 2 days ago

Thank you for the glowing review of Extended Stay America. We’re delighted to know you liked your well-appointed room and the service you received from Jordyn. We will make sure that he gets your compliments, as it will make his day. On behalf of everyone...More

Hotel's Favorite
Reviewed August 30, 2017 via mobile

Booked on Expedia solely based on price and proximity to the airport. I expected a tired older extended stay but rather found myself in a Spacious room and nice desk. Once in the small lobby you'll find a weird 3 ft up staircase that leads...More

Thank JimDeBerry
Response from 00esa, General Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded August 31, 2017

Thank you for sharing a wonderful review of Extended Stay America. We are delighted to know you were impressed not only with your well-appointed room and our convenient location, but also with the great value we offer for the price. We look forward to welcoming...More

Reviewed 2 weeks ago via mobile

When we got here there was a horrible smell. Stained comforter on both beds, dirty,dead bugs in room, cigarettes all over outside, bathroom ceiling gross. Dirty towels all over outside by the door. We didn’t want to stay. Not worth the money 🤮🤮More

Thank Shannon W
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded 2 weeks ago

Shannon, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department...More

Reviewed May 17, 2018 via mobile

There is 2 separate buildings. The review is for building 2525. Hotel is very tired, furniture, walls, carpet appliances all need updating. While housekeeping did their job, it was very clean. Management needs to do their job and replace things.More

Thank Dee1221
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded May 17, 2018

Thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with your room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you...More

Reviewed April 14, 2018 via mobile

We have always loved extended stay but this location was AWFUL. The staff at check-in was completely clueless and had no idea how to do anything. The room was old and things were broken, the AC was acting weird. The fridge kept me up at...More

Thank Miranda C
Response from 00esa, Manager at Extended Stay America - Nashville - Airport - Elm Hill PikeResponded April 14, 2018

Miranda, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
$90 - $163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$90 - $163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (16)
Room & Suite (13)
Dining (1)
Questions & Answers
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Benjamin F
January 16, 2017|
Answer
Response from anthonylovebug1 | Reviewed this property |
Yes, but after quiet hours 8pm keep it down. A lot of contract workers also stay there.
0
Votes
ken h
September 7, 2016|
Answer
Response from Miranda C | Reviewed this property |
doesn't look like there was ever one done.
0
Votes
Room Tips
"We were on a lower level and didn't use the A/C much since it was 90 degrees outside. It was a quiet room."
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"Go across the street to Homestead Suites, you cannot go wrong!! they serve breakfast lunch and Dinner!, and..."
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"Outdated rooms and nothing works."
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"We had a basement room but would prefer a ground level so next time we will insist upon making our..."
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