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Embassy Suites by Hilton Nashville - Airport

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1,804 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Nashville - Airport
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Showing 1,799: English reviews
Hicksville, United States
Reviewed April 19, 2016

Pros: Great Health Fit area Good Breakfast Good evening before dinner drinks Comfortable Week Stay Cons: Heating and Air did not work properly and they could not fix but I left off and room stayed around 70 deg F. Nasty Iron board cover they would not replace One roll of toilet paper Phone quit dial numbers did not go to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Anthony W
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. From beginning to end we dropped the ball here. There is so much we could have done better to improve your stay and we just didn't. We...

Savannah GA
Reviewed April 18, 2016 via mobile

Staff was great and very helpful throughout our entire stay. Breakfast was good and bartenders (specifically Melissa) were exceptional! Rooms were well taken care of although bathrooms had a little mildew. I was concerned after reading some reviews with concerns about noise, I was,however pleasantly surprised. We were on the 5th floor, right near an elevator and slept quite peacefully....

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Helpful?
Thank justducky75
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Thank you so much for your kind words regarding Melissa. We will print this out and put it on our employee brag board for the whole staff to see! Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Memphis, Tennessee
Reviewed April 17, 2016

My associate & I was treated very rude by two desk clerks. They refused to acknowledge our presence anytime we returned to the hotel. We would speak & was never greeted by these two clerk. One clerk refused to give me a bottle of water, stating you're not a Hilton honors member. I replied, yes I'm a honors member. She...

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Helpful?
1Thank 19memphisgirl
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Although I love hearing from our guests, I do wish it would have been under different circumstance. I see that you enjoyed your stay but our first impression was weighed and found wanting. This should never be the experience we give our guests. If you would be so kind as to contact me when you have a moment so we...

memphis, tn
Reviewed April 17, 2016 via mobile

We usually stay at The Roosevelt in New Orleans and accumulate points because of this. I decided to use those points at Embassy Nashville Airport for one night and paid for a second night. Let me first start with the good. Front desk/ reception staff was superb from check-in to check-out and all episodes in between. Complimentary evening reception and...

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Helpful?
2Thank tbtravel68
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

I have quickly shared your comments with my Chef Engineer so we can get into those rooms and fix them today. This was very embarrassing to read since this is not the norm. We are truly sorry. We do appreciate you letting us know so we can fix this right away. We truly appreciate you. Regards, Rone Middler General Manager...

Cordova, Tennessee
Reviewed April 16, 2016

This was a business trip. I have stayed at the Embassy suites numerous times but this was the worst experience I have ever had. The staff did not greet me and my business partner when we entered the hotel. We were ignored while standing next in line for assistance, then we were told we were not Hilton honors members and...

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Helpful?
Thank Lisa M
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

We take these types of complaints with utmost seriousness. Let's chat when you have an opportunity so we may discover more about your trip here and address the situation directly with the individuals that did not make you feel welcomed. In the interim, I am terribly sorry this was your experience. Regards, Rone Middler General Manager 615-324-2663

Nashville, Tennessee
Reviewed April 15, 2016

I was a recent guest at the Embassy Suites by Hilton Nashville Airport on Friday, April 8. Upon checking in I was told the internet was down at the hotel and was in line for 45-50 minutes to check in. While waiting you were very accomidating with refreshments and encourging hope of soon making it through the line. My room...

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Helpful?
Thank jtown2016
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Thanks so much! We tried to make the best out of a bad situation and we are glad our guests noticed our efforts. We hope to see you again soon! Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Natchez, United States
Reviewed April 14, 2016

We enjoy the Embassy Suites because we know what to expect and they always deliver. I appreciate the complimentary breakfast and the Happy Hour venue. It just eliminates a couple of decisions to make, especially when on business travel. We will be back. We stayed in Nashville, TN and this was a first time to the city and we will...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ronald F
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

It's awesome to know that when you stay with us you always expect a good experience! We can't wait to have you back :) Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Versailles, Kentucky
Reviewed April 13, 2016

Staff was very friendly. We love staying here. The nightly snacks were nice. Beds are very comfortable. We had acess to the internet. Which was nice. My grandchildren enjoyed the pool. Very nicely decorated.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Faye O
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Awesome! Thanks for sharing. We hope we see you and your grandchildren again soon :) Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Georgetown, United States
Reviewed April 12, 2016

The hotel is well appointed, clean, and comfortable for the business traveler and a family. The breakfast was great and filling. This is a great place to stay and be close to all the downtown attractions.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Greg B
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Thank you so much for your kind words! This is what we strive for. Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Germantown, Tennessee
Reviewed April 11, 2016 via mobile

This hotel has been her a while and has gone through at least 2 renovations. The rooms are clean and spacious. The front desk staff was great and when we had an issue with our tv remotes. We had someone up in under 3 minutes. He did a quick check and said you need new remotes and was back just...

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Helpful?
Thank wallacescottb
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

It's great to hear that we were able to take care of your remote in under 3 minutes. This is the resolution we strive for. Hope to see you again soon! Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Embassy Suites Nashville - Airport hotel, renovated in July 2013 and located five minutes from Nashville International Airport (BNA) and 7 miles from downtown Nashville. Ride our complimentary shuttle to and from the airport, relax in the light, open atrium and unwind with complimentary snacks and beverages at the nightly Evening Reception*. For a comfortable stay, select our two-room suites that feature new beds and decor, and bathrooms with new tile and granite. Start the day with our free cooked-to-order breakfast in our atrium and choose from delicious items such as eggs, signature custom omelets, pancakes, cereal, fruit and pastries. Savor inspired dishes at TEN Bar & Grille. Stay productive in the 24-hour Embassy BusinessLink™ Business Center, and keep fit when you travel with complimentary access to our expansive Embassy Suites Fitness Center and heated indoor pool. Appreciate our proximity to all that ‘Music City’ has to offer! Our hotel is ideal for business or leisure travel. Take advantage of the convenient location that offers easy access to Nashville attractions such as the Grand Ole Opry, Opry Mills Mall, the new Music City Center, and Bridgestone Arena. * Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville - Airport

Address: 10 Century Blvd, Nashville, TN 37214-3644
Location: United States > Tennessee > Davidson County > Nashville
Price Range: $152 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville - Airport 3.5*
Number of rooms: 296
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotwire, Travelocity, Booking.com, Cancelon, HotelsforEveryone, Priceline, Hotels.com, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Nashville - Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Nashville
Embassy Suites Nashville
Nashville Embassy Suites
Hotel Style:
#41 Business Hotel in Nashville
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Nashville - Airport staff and other travelers.
13 questions
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Questions? Get answers from Embassy Suites by Hilton Nashville - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the wifi does work right , Check your room see if trash is there before staying”
KatherineE784, 1 week ago | Read review
“We have stayed here several times and have been very pleased.”
CapricornCook, 3 weeks ago | Read review
“This is a large hotel and there is parking but it is tight and it is a walk so unload at the door and then park”
rondaabbott, Mar 4, 2017 | Read review
“Don't expect good wifi, but everything else is great. Happy Hour and Breakfast are great.”
BraddE_12, Jan 25, 2017 | Read review
“9th floor corner room is quite”
Kathy0429, Jan 23, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question