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Gaylord Opryland Resort & Convention Center

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Traveler (7632)
Room & Suite (781)
Dining (386)

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About

#1 of 1 resort in Nashville
Location
4.0
Cleanliness
4.3
Service
3.9
Value
3.3
GreenLeaders GreenPartner
Situated in the heart of Nashville, Gaylord Opryland Resort & Convention Center welcomes guests to a stunning, one-of-a-kind resort experience. From SoundWaves, the city’s premier aquatic attraction, to an exciting lineup of family-friendly activities and entertainment, there’s something for the entire family to enjoy. The resort is located near Nashville Intl Airport, downtown, and attractions like the Grand Ole Opry and Ryman Auditorium for guests wishing to explore Music City. From seasonal events and entertainment to high-end amenities and stunning spaces, Gaylord Opryland welcomes you to enjoy more of everything you love.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Water park
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Snack bar
Vending machine
Bowling offsite
Evening entertainment
Kids pool
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Interconnected rooms available
Safe
Telephone
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, Spanish
Hotel links
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Traveler Insights
This summary was created by AI, based on 155 recent English reviews.
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The Gaylord Opryland Resort & Convention Center is a popular choice for many travelers due to its prime location near attractions such as the Grand 'Ol Opry and Mills Mall. Despite its high pricing, which some guests deem inconsistent with the value offered, the resort's enchanting atmosphere, featuring stunning atriums and waterfalls, earns rave reviews. However, service quality and room cleanliness have been described as inconsistent. Guests are impressed with the plethora of amenities available, but caution about overcrowding and additional charges. The rooms, while abundant, face criticism for noise, outdated decor, and booking issues.
Location
Convenient
Atmosphere
Enchanting
Rooms
Unkempt
Value
Overpriced
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Abundant
Location
Convenient
Travelers often mention the location of the hotel in their reviews, noting its proximity to attractions like the Grand 'Ol Opry and Mills Mall, but also pointing out that check-in may be inconveniently located.
  • traveling_gal00
    traveling_gal00
    Aug 2023 118 contributions
    ...We are considering visiting a different Gaylord location next time because we liked it so much!...
  • TravelBuffy2014
    TravelBuffy2014
    Jul 2023 15 contributions
    ...Do they tell you there is no hotel check in at Magnolia and force you to lug your luggage nearly 1/5 mile to another location to check in?...
  • 812841
    812841
    May 2023 473 contributions
    ...This particular hotel is location, location, location...
  • Randy R
    Randy R
    Dec 2022 58 contributions
    ...Positives include the location of the resort to the Grand 'Ol Opry, and to a large discount Mills Mall...
  • Matt V
    Matt V
    Oct 2022 102 contributions
    ...Make sure to review a map of your room and location at the front desk upon arrival to avoid getting lost... Location is outside the main downtown area but a short 15-minute Uber away...
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Atmosphere
Enchanting
Guests appreciate the hotel's enchanting ambiance with its beautiful atriums, tropical plants, and waterfalls, although complaints about loud music and noise from events were common.
  • traveling_gal00
    traveling_gal00
    Aug 2023 118 contributions
    ...The atriums are completely breathtaking and the entire resort is so classy and really makes you feel like you are on vacation from real life...
  • nosila_1976
    nosila_1976
    Jun 2023 2 contributions
    ...The “ambiance” from the inside facing rooms was blaring country music from like 8:00am until 10:00pm...
  • Cathleen S
    Cathleen S
    Jun 2023 2 contributions
    ...For almost an hour, we found ourselves in the midst of an unexpected spectacle, as the teens practiced life-saving techniques with a training dummy, disturbing the peaceful ambiance that we had sought... The older man, who appeared to be associated with the hotel, intervened only after much time had passed and the atmosphere had soured...
  • Chris S
    Chris S
    May 2023 16 contributions
    ...The customer service is great, the ambiance of the entire facility is just beautiful!... Parking is very convenient and you can walk next door to The Grand Old Opry...
  • Theresa A
    Theresa A
    Mar 2023 14 contributions
    With the real, live, "Jungle like" atmosphere, including numerous giant waterfalls, rides on the lazy river & gift shops & eateries galore, what more could you want!...
  • SudhirSBangalore
    SudhirSBangalore
    Mar 2023 42 contributions
    ...The place is opulent and gives a nice tropical forest feeling with the cascades and the water bodies...
  • Tsungpao T
    Tsungpao T
    Mar 2023 238 contributions
    ...Gaylord Opryland Resort & Convention Center It’s a good choice to stay in this resort hotel. For two days, the environment and layout are very beautiful...
  • 4kids2dogsandahubby
    4kids2dogsandahubby
    Mar 2023 269 contributions
    ...Conveniently located a short walk to the Opry Mills shopping centre and a quick Uber to downtown - this gem of a resort is a must do when staying in Nashville with family...
  • Vicki P
    Vicki P
    Jan 2023 75 contributions
    ...It’s conveniently located to Opry Mills & Grand Ole Opry which we visit each time...
  • Lanie G
    Lanie G
    Dec 2022 90 contributions
    We've known the Opryland Hotel since the beginning and it was a place where you could walk among the beautiful tropical paths, sit on a bench, really enjoy the atmosphere... But I can tell you that the ambiance of the old Opryland Hotel is not the same as it was before it was sold to the conglomerates... Now, they do offer a free bus shuttle to the Opry Mills Mall very close by...
  • Randy R
    Randy R
    Dec 2022 58 contributions
    A simply amazing resort perfectly situated walking distance to the Grand 'Ol Opry... Each atrium has its own theme and was fully decked out for Christmas... Positives include the location of the resort to the Grand 'Ol Opry, and to a large discount Mills Mall...
  • Aloha1969
    Aloha1969
    Dec 2022 267 contributions
    ...We stayed during Christmas 2022 and the holiday spirit was alive and well at the Gaylord Opryland. The atrium is complete with a multitude of tropical plants and trees and all types of lights for the Christmas season... The room were nice, we had a 2 queen atrium view room...
  • greggbirr1
    greggbirr1
    Dec 2022 30 contributions
    ...We were impressed with the beautiful courtyards and Christmas decorations. There is also easy access to the Opryland Mall and the Grand Old Opry...
  • Deb P
    Deb P
    Dec 2022 52 contributions
    Everyone needs to visit the Gaylord Opryland at Christmas!! The decorations are phenomenal, the activities are varied and fun, the food options for dining are varied in types and prices, and the staff is delightful...
  • RM
    RM
    Dec 2022 15 contributions
    Let me start with the good: the property Christmas lights, the Christmas trees from music stars and the gardens and plants were all so amazing... Also be sure to see the outdoor decor and huge tree and manger display... Our room in the Cascades section was clean and comfy...
  • izuj
    izuj
    Nov 2022 364 contributions
    ...The rooms were spacious and I am thankful that I stayed in an exterior room so I wouldn't have to deal with the live music playing and crowds at night...
  • Keke L
    Keke L
    Nov 2022 2124 contributions
    ...The atmosphere appeals to your sense of sight and hearing...
  • kbhPella_IA
    kbhPella_IA
    Nov 2022 80 contributions
    ...The good: We arrived early and were able to check in early The lights beautiful Staffing improving from last year but still seems like they could use more help ICE Room for improvement: -the place is kinda dirty, I’ll show pictures of trash in the hall along with coffee pots and wine glasses that were there the entire time we were -everything is expensive, the 15 min boat ride is fun and all but almost $100 for 4 people is a bit much -we ate at Old Hickory, it’s Ruth’s Chris price with average food but the atmosphere is really nice...
  • MartikaTravels
    MartikaTravels
    Oct 2022 85 contributions
    ...The balcony rooms do not have sound proof windows so pretty loud because music plays all day through the evening...
  • Bunny
    Bunny
    Sep 2022 86 contributions
    We walked over from the Grand Ole Opry and had a drink in the beautiful lobby bar and enjoyed looking around the atrium and the beautiful decor, plants and waterfalls. There was live music in the lobby bar but difficult to hear because of the waterfall sounds...
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Rooms
Unkempt
Travelers often complained about noise, inadequate service, cleanliness issues, and perceived the rooms as overpriced and outdated. Some reviews highlighted confusion around the hotel layout and issues with room booking.
  • trw76
    trw76
    Aug 2023 3 contributions
    ...We got a room overlooking the courtyard, specifically a very active staircase that was directly outside of the window. Children liked to frolic on it at 5am and people don’t realize that the window they are looking into as they walk up said staircase is actually a room... Honestly, this room should not be given out unless there are zero rooms left... We decided to give the room a shot and after two nights of little sleep, requested a room move... The desk lady was accommodating if unfriendly and promptly put us in the room directly behind an elevator... Anyone who has stayed in a hotel ever knows that the room behind the elevator is never quiet... She came back and attempted to put us in a better room that was not by an elevator (they have lots of elevators)... She settled on a room next to the vending/ice machines (?!)... I know this story makes me sound like a total b*#% but I wasn’t upset about the fact that they could not (for whatever reason) come up with a suitable room, it was more in the way that Tommy handled the situation...
  • Susa T
    Susa T
    Jul 2023 20 contributions
    ...We had 2 double queen rooms for our family of 7, they were basic and a bit tight but very clean... Several times during our stay the room keys would not work including on out first night when none of the keys were working and the all had to be replaced... Most of these places seemed to be understaffed to fit the amount of the guests...
  • nosila_1976
    nosila_1976
    Jun 2023 2 contributions
    ...Our room was ready at 10:00am which was great... The “ambiance” from the inside facing rooms was blaring country music from like 8:00am until 10:00pm...
  • tupapi
    tupapi
    Apr 2023 650 contributions
    ...Rooms are comfortable yet there are some cleaning / maintenance issues (mold, ants, baby pacifier in the coffee station… The resort is enormous, crowded, isolated and enclosed giving it the feel of a stationary cruise ship...
  • Brian W
    Brian W
    Apr 2023 3 contributions
    Room was like a cheap hotel room about 20 years outdated with warped cheap cabinetry furnishing with paint peeling off...
  • Matt W
    Matt W
    Apr 2023 18 contributions
    When I booked the room I put down 5 people two adults and three children ages 16, 14 and 12. We were given a two queen size bed room... When we checked in the front desk woman told me that a fold up bed would be dropped off to our room...
  • Donna B
    Donna B
    Mar 2023 96 contributions
    I stayed for eight nights during a conference... The rooms are well equipped, but if you like plenty of daylight suggest you don’t stay on the ground floor as the light is reduced due to greenery and infrastructure... Two bottles of plastic water bottles in each bedroom, which apparently are replaced daily if you use them, plus single use plastic bottles of moisturiser in each room (not necessary)...
  • John H
    John H
    Mar 2023 5 contributions
    Big disappointment here, the overnight cost was over $500. The room was $420 then they add taxes and various fees that total about $100 more... For this we got a room that the air conditioning didn’t work properly, the inside curtain wasn’t properly attached so the bathroom floor got soaked every time you showered... My mother-in-law’s room had un-emptied trash full of dirty diapers and wipes she had to get rid of herself... I’ve had better accommodations at a holiday inn express...
  • 4kids2dogsandahubby
    4kids2dogsandahubby
    Mar 2023 269 contributions
    ...Our room overlooked the atrium (after moving from a suite with WAY too much foot traffic that could peer into our room) so while the older kids slept my youngest and I enjoyed breakfast people watching...
  • RealisticRomantic
    RealisticRomantic
    Mar 2023 23 contributions
    ...My room in Cascades was very nice, clean, and comfortable... It is so loud, you can hear it inside your room... I considered changing rooms, but stayed because of fully unpacking after arriving, my full conference schedule, and being in same part of resort as colleagues...
  • DrTom234
    DrTom234
    Feb 2023 917 contributions
    I stayed at the Gaylord Opryland Hotel for 4 nights while attending a conference... Prepare for long walks to your room and getting lost for the first few days... I was assigned a room on the first floor opening to the Garden Conservatory... The first floor rooms save you waits on the elevator, but your 'patio' is next to the walkway and you need to keep the curtains drawn unless you want everyone seeing in...
  • scottrZ6901HV
    scottrZ6901HV
    Dec 2022 20 contributions
    ...A reservation does not mean anything as we found out the hard way and we're offered "parlor room"or nothing as they were oversold. A parlor room has a Murphy bed... Despite multiple requests to change rooms, those were denied...
  • Deborah Morgan
    Deborah Morgan
    Dec 2022 1 contribution
    ...When we arrive with the travels at 4 pm our rooms were not ready and they lost our printed tickets for OakRidge Boys CountryChristmas ,breakfast tickets were messed up with the time listed on them. In the resort itself know one could even get you to your rooms because they did not know where they were in the resort you would ask and they would give you the wrong directions to find your rooms...
  • Grif T
    Grif T
    Dec 2022 1 contribution
    ...Lack of organization by the hotel staff to accommodate way too many people... Room service was running three hours Vending machines were sold out of water Did not enjoy this expensive/ over commercialized approach to Christmas...
  • Dennis I
    Dennis I
    Dec 2022 4 contributions
    ...When booking, I was assured I would have an adjoining room. When I checked in, the staff said one room was not ready... FIVE hours later at 11 p.m. after multiple conversations with the staff, I was told, "we don't guarantee adjoining rooms" without any apology for the inconvenience and an explanation that I would get a refund for my second room in 20-25 days...
  • Richard F
    Richard F
    Dec 2022 3 contributions
    ...The room quality was exceeded by Many lower end hotels we have visited...
  • Christine G
    Christine G
    Nov 2022 1 contribution
    ...We paid an arm and a leg extra for the atrium view room and it’s so loud in here at 9 pm, none of my kids will sleep even with a loud sound machine...
  • izuj
    izuj
    Nov 2022 364 contributions
    ...The rooms were spacious and I am thankful that I stayed in an exterior room so I wouldn't have to deal with the live music playing and crowds at night...
  • MartikaTravels
    MartikaTravels
    Oct 2022 85 contributions
    ...The balcony rooms do not have sound proof windows so pretty loud because music plays all day through the evening...
  • Amber A
    Amber A
    Sep 2022 1 contribution
    ...The front desk was ZERO help (Ryan and Brianna D.), offering to move us rooms at 9:30) when the music supposedly ends at 10pm (would have taken longer than that to pack everything up) or give us a $100 credit (laughable in light of what we spent today)...
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Value
Overpriced
Many travelers express dissatisfaction with the hotel's high pricing, expressing that the overall value is not commensurate with the cost, including room rates, parking fees, food prices, and additional charges for activities.
  • tupapi
    tupapi
    Apr 2023 650 contributions
    ...Food options are VERY limited and not good value... Ordered a canned mixed drink that I’m familiar with and get a ridiculously tiny 6oz can delivered for $14 plus delivery fee... Here for a meeting, I would not return if I had to pay for stay...
  • John H
    John H
    Mar 2023 5 contributions
    Big disappointment here, the overnight cost was over $500. The room was $420 then they add taxes and various fees that total about $100 more... For this we got a room that the air conditioning didn’t work properly, the inside curtain wasn’t properly attached so the bathroom floor got soaked every time you showered... We have two kids, every time we stopped to get a drink walking around it was $40... We took the short inside boat ride and that was $63.00... Add a meal and this overnight stay cost our family of 4 over $900... I’ve had better accommodations at a holiday inn express... We will never be back, don’t waste your money, total rip off...
  • Frazzled88
    Frazzled88
    Feb 2023 20 contributions
    ...Unless you are staying for a conference/event at the hotel stay somewhere else. Everything is overpriced and the hotel/venue is very large making it a trek to get anywhere... $33 daily just to self park your car in an outdoor/uncovered parking lot and have fun walking if it’s raining... Several shops inside the hotel but all are extremely overpriced... I wanted to love it but I won’t return, next time Omni downtown...
  • jbienst
    jbienst
    Feb 2023 146 contributions
    ...It is best described as a giant human terrarium or 3 cruise ships lashed together. Lots of big gaudy atriums... I would not recommend spending actual vacation dollars here...
  • scottrZ6901HV
    scottrZ6901HV
    Dec 2022 20 contributions
    ...A reservation does not mean anything as we found out the hard way and we're offered "parlor room"or nothing as they were oversold... These Murphy beds have the most uncomfortable mattresses that will assure you a restless night sleep and certain aches in the morning... All in all, this property is highly overrated and there's so much more better options in the area...
  • Kevin H
    Kevin H
    Dec 2022 2 contributions
    ...They let outsiders in to their already limited attractions and over book events like travel groups and dance competitions causing the perfect storm. You will NOT eat without waiting hours... Everywhere you look it's a money grab... Inflation hit this place the hardest because everything is 3 too 5 times what it should cost... If you are able to get food, if, it is chillies like, and priced as if they grew and harvested everything on your plate by hand and just for you... I will never step foot in this overpriced Margeittaville again...
  • srbstratton
    srbstratton
    Dec 2022 5 contributions
    ...Other than the atrium and it's gorgeous foliage, this place was a disappointment start to finish. Rooms were clean enough, but if you think the price of +$500 a night will mean a nicer than average room, you are in for another disappointment... Although we are at a place in our lives that we could afford the exuberant pricing (for mall food court quality, mind you), I find it despicable that they market to families and then gouge them upon arrival...
  • Lanie G
    Lanie G
    Dec 2022 90 contributions
    ...It was noisy, crowded and our favorite restaurant, the Cascades, offered only a buffet breakfast for over $30 dollars a person... If you don't use their Valet Parking, and you 'self park' be prepared to park half a mile away for $33 a night plus tax... And there are several added value taxes... Two nights, self-parking with all the added taxes cost us a little over $1,000...
  • HRRunner
    HRRunner
    Dec 2022 54 contributions
    ...If you like cruise ships but prefer to pay high prices for food, beverages and fun, this is the place for you. It was overcrowded, overpriced, and I couldn’t wait to go home... Lunch entrees were overpriced with burgers at least $15 and entrees around $30 and the portions weren’t generous... Hubby ordered the Cowboy Ribeye ($50) and it couldn’t have been more than 14 oz with the bone... I could hear Jack Daniels spinning in his grave... I would be embarrassed to put a wimpy little steak on a plate and charge $50 for it... The decorations at the hotel were nice, but it’s hard to enjoy the decor when all you can think about is the astronomical prices for….everything... It’s the constant “money grab” that bothered me... Self parking was $33/day plus tax... I’ve never been so fed up at the end of a vacation as I was with this visit to Gaylord Resort and Spa...
  • mollym612
    mollym612
    Dec 2022 11 contributions
    ...The hotel is not equipped to handle the # of people for the events they offer and provide the services you pay for from the hotel room to the food. We had to wait an hour and 1/2 just to eat at the only restaurant that actually served a breakfast... I will never come this time of year and I recommend others as well... Other times of the year have been fine other than being overpriced...
  • Randy R
    Randy R
    Dec 2022 58 contributions
    ...The negatives include the cost, very pricy, and at this time of year just about all other activities were an extra charge. Could best be called a parent's nightmare as the waterpark, the boat tour, the ICE exhibition, the horse drawn carriage rides, even pictures with Santa were significant extra charges... Parking is also extra at $33/day...
  • Jessica M
    Jessica M
    Dec 2022 2 contributions
    ...Two hour traffic our money is no good unless you are spending the night... So charge to your it treat us like guest the money spent on your army of guards make it seem like visitors are a threat... Merry F Christmas to your upper elite management...
  • Raymond P
    Raymond P
    Dec 2022
    ...Service at The Falls bar in the Cascade wing was almost none existent... Took over 20 minutes to order two beverages and another ten minutes to get them... It only took ten minutes to get the bill and pay... In our opinion the hotel service fee at the SPA is exorbitant... They charged $77.00 on top of the $460 treatment fee... This is more than 15% of the total charge and supposedly goes to the employee (i.e... Under the hotel fee system you pay the same for bad service... Not what you want to use to dry your face... However, given what we believe is a steep increase in prices combined with the dramatic decrease in services we did not receive a fair value for our money...
  • RM
    RM
    Dec 2022 15 contributions
    ...When booking this room months ago I felt it was pricey but I really wanted the total experience of staying in a balcony room overlooking the gardens and was willing to pay the 435.00 for our one night stay... Resort fee $25.00, Self parking $33.00, State tax $40.24, OCC tax $26.10... Also be aware that the parking fee is charged even if you are just visiting the property and not staying at the hotel... Overall, it was a nice trip to a beautiful hotel but just a bit pricey...
  • Katie H
    Katie H
    Dec 2022 13 contributions
    ...We found Soundwaves to not be worth the added expense...
  • Jane
    Jane
    Nov 2022 3 contributions
    ...For the most part, the experience was good, but for the price, there were some gaping holes... The water park was also a great time and worth the price... They charged $5 to deliver a wine opener... The offered $10 off (rooms were $509/night lol)... We paid early for the water park and had to wait 30 minutes to get in the park for a wristband... There are only 2 restaurants that take reservations and they were all reserved three months in advance, so had to go to cafeteria style restaurants that had lines 30 families deep with really crappy food... Still can’t believe they wanted to charge $5 to bring a wine opener to the room lol...
  • Christine G
    Christine G
    Nov 2022 1 contribution
    ...We paid an arm and a leg extra for the atrium view room and it’s so loud in here at 9 pm, none of my kids will sleep even with a loud sound machine... $26 per person and it tasted worse than a free continental breakfast at the embassy suites...
  • Chase C
    Chase C
    Nov 2022 1 contribution
    ...Awesome experience for any family but we go every Thanksgiving for a Church/Family function and every year it seems to be higher and higher!!! I understand that Resorts have to charge but it's a little ridiculous... You're charged 35 dollars for self parking and everything you do is a minimum of 5 dollars... We spent almost 5000.00 for three rooms and it seemed when we asked for anything?... The events they have are awesome for families during this time but it just seems that everything is way over priced!... I'm not saying that this resort isn't fun, or nice but way over priced!...
  • MartikaTravels
    MartikaTravels
    Oct 2022 85 contributions
    ...I have come to expect expensive valet and resort fees in Nashville and resorts in general but to charge a dollar a minute per child for the Halloween events is ridiculous. Each event is about $18 per child with fees and taxes for about 15 minutes of entertainment... This in includes 15 minutes boat ride, interactive play (Ghoul School) and trick or treat event (no chocolate only cheap fruit flavored candies)... I had two children on this trip and I was out $150 for less than two hours of entertainment... That does not include the expensive food and hotel rate... I'd rather stay at a true four star resort at the same rate or a three star resort equal to this hotel and save money...
  • Amber A
    Amber A
    Sep 2022 1 contribution
    ...Most recently, paid Approx $3K for soundwaves birthday party and overnight stay for family... The front desk was ZERO help (Ryan and Brianna D.), offering to move us rooms at 9:30) when the music supposedly ends at 10pm (would have taken longer than that to pack everything up) or give us a $100 credit (laughable in light of what we spent today)... DO NOT recommend and we will be cancelling our second planned $3K+ birthday party plus overnight stay in 2 months...
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Cleanliness
Meticulous
Most travelers found the hotel clean and well-maintained, but some had issues with housekeeping service and cleanliness of specific areas.
  • Alison C
    Alison C
    Aug 2023 3 contributions
    ...Took three days to get our room cleaned BC staffing issues ...
  • Martin F
    Martin F
    Jul 2023 4 contributions
    ...Cleaning staff often didn't come until after dinner...
  • Susa T
    Susa T
    Jul 2023 20 contributions
    ...We had 2 double queen rooms for our family of 7, they were basic and a bit tight but very clean...
  • The Hotel Snob
    The Hotel Snob
    Jun 2023 14 contributions
    ...The bathroom was a little tight but maintained very well. Only recommendation I have is they spray and wipe the top of the shower walls down a little better to avoid the developing mold...
  • Ashley Wade
    Ashley Wade
    Jun 2023 29 contributions
    ...This hotel is clean and comfortable and I highly recommend and interior atrium view to enjoy the sounds of the casacades waterfall...
  • Mark C
    Mark C
    Jun 2023 11 contributions
    ...Nothing dirty, broken, just immaculate...
  • Farrah K
    Farrah K
    Jun 2023 4 contributions
    ...Checked into room and it still had not been cleaned...
  • JasonnAmanda
    JasonnAmanda
    Jun 2023 44 contributions
    I was there for a conference, and the establishment was beautiful and clean, despite the crowd...
  • ms8wotw
    ms8wotw
    Apr 2023 187 contributions
    We checked in after a long travel day needing to get showers and put my athlete to bed early so she can be stage ready at 6:15 am... The pic shows the bathtub when we checked in over an hour ago, notified them immediately and I am still waiting on housekeeping and engineering to even come begin to work on it!...
  • TravelB
    TravelB
    Apr 2023 394 contributions
    ...The property has many great features is clean and spacious...
  • Melissa C
    Melissa C
    Mar 2023 18 contributions
    ...The elevators are painfully slow and often one was shut down with vacuums going, so constant elevator cleaning?...
  • Sharpgirl423
    Sharpgirl423
    Mar 2023 21 contributions
    ...The room was clean and the bed was comfortable... When you check in do not try to park under the main entrance, go to the side parking lot that says it’s for registration and walk...
  • Donna B
    Donna B
    Mar 2023 96 contributions
    ...The gym is well equipped and clean, with approx 15 running machines, cross trainers and bikes... I did not use the spa but it looked very nice...
  • James W
    James W
    Feb 2023 26 contributions
    ...BEWARE Very minimal GLUTEN-FREE zone...
  • Becky W
    Becky W
    Feb 2023 1 contribution
    ...The atrium is beautiful and well maintained just wish the rooms could be deep cleaned...
  • Sharon G
    Sharon G
    Dec 2022 5 contributions
    ...It was obvious to us that room was not vacuumed after last occupant...
  • Richard F
    Richard F
    Dec 2022 3 contributions
    ...Housekeeping was non existent, shower was the size of a phone booth...
  • LillyGirl39
    LillyGirl39
    Dec 2022 37 contributions
    ...Our room was ready and clean and overlooked the atrium (unfortunately over a restaurant that started getting ready at 4:30 am) the Christmas decorations are beautiful...
  • izuj
    izuj
    Nov 2022 364 contributions
    ...Every person that worked there seemed to be very helpful and friendly; from house keeping in the hallways, the guy sweeping the lobby, the waiters in the restaurants, they were all first class service!... I used that extra sink (outside of the bathroom) quite a bit and enjoyed that convenience as well... However, even with the waterpark, nothing smelled musty or too chlorine-y...
  • Raine_Wynd
    Raine_Wynd
    Nov 2022 16 contributions
    The good: one of the best sleeps I've had in an hotel bed anywhere, very clean hotel, attentive staff, and if you download the Gaylord Hotel app, you'll be less likely to get lost in this giant hotel complex...
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Service
Inconsistent
Service at the hotel ranges from highly attentive and friendly to inconsistent and unresponsive, with particular issues around room readiness, wait times, and food service.
  • Familytravels
    Familytravels
    Aug 2023 13 contributions
    ...My experience here would have been a lot better had I received the help that I requested. My family was staying for one night but decided to book a second night through Priceline since the kids were having so much fun... We then contacted Priceline and were told that they would have to write a letter to the hotel to see if we could receive a refund... They wouldn’t switch us to the following night... Instead of staying there the second night, we went downtown to Margaritaville where the customer service was top notch...
  • Lou S
    Lou S
    Aug 2023 4 contributions
    ...Called the next day and was told to fill out a form online. That’s was over a week ago, no response... Called the hotel again and spoke with a “so called” manger who was absolutely no help... She then went on to say that the cleaning staff most likely have not come across your items yet... So in other words I will “most likely” see a member of Opryland’s cleaning staff wearing my clothes... As a Marriott member I’m extremely disappointed with the quality of service...
  • Paul N
    Paul N
    Jul 2023 13 contributions
    ...Parking is pricey but if you are handicapped they will valet park your car for the regular parking rate. That was a great help for us as we couldn’t find any available handicap spots...
  • TravelBuffy2014
    TravelBuffy2014
    Jul 2023 15 contributions
    ...Do they tell you there is no hotel check in at Magnolia and force you to lug your luggage nearly 1/5 mile to another location to check in?... no room service and none of the restaurants accept call in take out orders forcing one to visit the restaurant to place an order and wait wait wait... Hostess at The Fuse on Sunday evening was drinking a BEER at the front desk!!!...
  • Valerie H
    Valerie H
    Jul 2023 20 contributions
    ...Our room was very clean, as was all the areas of the hotel... The lady who checked us in (I think her name was Joy) was so friendly and welcoming...
  • Joel W
    Joel W
    Jul 2023 1 contribution
    Long lines for check-in and the process took way too long... Tried to speak to three different housekeepers none spoke English...
  • malcolm b
    malcolm b
    Jul 2023 1 contribution
    Not impressed with Customer Service or manager. It took over an hour to get our luggage delivered to the room...
  • Kendra H
    Kendra H
    Jun 2023 1 contribution
    ...The wait staff and bartenders are rude. The front desk screwed up my reservation and booked me 2 rooms instead of 1... They agreed to cancel the 2nd room and refund my card, but still ended up charging my credit card $381 for the extra room... When I reached out to them for clarification, I was transferred multiple times, hung up on, and placed on hold for 30 minutes... I finally emailed them since phone calls were getting me nowhere, and the customer service representative said they would need to contact the accounting department to get an explanation for the unauthorized charges and it would be 5-7 business days before I would hear back from them... It’s the 8th business day and I still haven’t heard back from them... They also said that if they decided issue me a refund for the unauthorized charges, it would be 14-21 business days before I would see it reflected on my card...
  • Cathleen S
    Cathleen S
    Jun 2023 2 contributions
    ...After reaching out to customer service through the hotel's app, we were met with an apology for the inconvenience but no valid justification for subjecting guests to such an intrusive training exercise... The lifeguards watching over the guests at the pool were mad about the teens being asked to leave by the older man, further highlighting the disconnect between staff members...
  • tupapi
    tupapi
    Apr 2023 650 contributions
    ...Ordered a canned mixed drink that I’m familiar with and get a ridiculously tiny 6oz can delivered for $14 plus delivery fee. Here for a meeting, I would not return if I had to pay for stay...
  • Erin H
    Erin H
    Mar 2023 24 contributions
    ...Seems very full yet at any point in time half of the restaurants and bars are closed leaving unacceptably long lines and waits... How does a 2-4 hour delivery time sound?...
  • Megan R
    Megan R
    Mar 2023 1 contribution
    ...We booked thru a 3rd party and when we tried to upgrade to the water park package, no one would help on the phone, I was reminded I booked thru a 3rd party repeatedly, even when I told them I would buy a new package, and when I expressed frustration, was told “You’re not even an Elite member.” Front desk gave no details upon checking in, like where to park, where to find event schedules, etc... We checked in on a Sunday for four days, and found out shuttles to downtown only run Friday and Saturday...
  • Shelby P
    Shelby P
    Feb 2023 1 contribution
    ...I arrived and their system was down so I wasn’t able to check in... I waited for two hours before going back up to the front desk only to be told “I don’t know when you’ll get a room... Then, I told the staff I needed to pump and asked if they had a lactation room or something similar for a quiet, private place to pump...
  • Deborah Morgan
    Deborah Morgan
    Dec 2022 1 contribution
    ...We took a group of 53 people on a bus trip for the holidays. When we arrive with the travels at 4 pm our rooms were not ready and they lost our printed tickets for OakRidge Boys CountryChristmas ,breakfast tickets were messed up with the time listed on them... In the resort itself know one could even get you to your rooms because they did not know where they were in the resort you would ask and they would give you the wrong directions to find your rooms... The breakfast was cold ,it was a buffet but cold eggs,bacon,sausage and other breakfast food... Now the last day they had our luggage going to another area in the resort, finally convinced the person working with buses to have luggage returned to the Magnolia side and let us load in this area...
  • Betty K
    Betty K
    Dec 2022
    ...One thing that happened that casts a black eye on the resort, we were waiting to get on the delta flat boats and there was a woman on the boat that needed assistance getting off the boat and everyone of the attendants of the ride just stood there. A gentleman that was waiting in line went and helped the lady...
  • Grif T
    Grif T
    Dec 2022 1 contribution
    ...Room service was running three hours Vending machines were sold out of water Did not enjoy this expensive/ over commercialized approach to Christmas...
  • Raymond P
    Raymond P
    Dec 2022
    ...Valet service for luggage was extremely poor. It was going to take over an hour to get our bags delivered to the room... Service at The Falls bar in the Cascade wing was almost none existent... Took over 20 minutes to order two beverages and another ten minutes to get them... When it came time to pay the bill service was a little better... It only took ten minutes to get the bill and pay... In our opinion the hotel service fee at the SPA is exorbitant... They charged $77.00 on top of the $460 treatment fee... The treatment itself was great but I believe the customer should decide the tip amount not have it dictated by the hotel... Under the hotel fee system you pay the same for bad service... House keeping did not get to our room until around 5 PM... Consequently, we only received clean towels... Our general observation is the employees were courteous and really trying but, their is just not enough staff to provide the level of service that is normally expected from a hotel of this caliber... However, given what we believe is a steep increase in prices combined with the dramatic decrease in services we did not receive a fair value for our money...
  • Dennis I
    Dennis I
    Dec 2022 4 contributions
    ...When booking, I was assured I would have an adjoining room. When I checked in, the staff said one room was not ready... FIVE hours later at 11 p.m. after multiple conversations with the staff, I was told, "we don't guarantee adjoining rooms" without any apology for the inconvenience and an explanation that I would get a refund for my second room in 20-25 days... Maintenance said, "turn the hot water on in the sink before taking a shower"...
  • Jessica M
    Jessica M
    Dec 2022 2 contributions
    ...Oh well Gaylord I’m sad to see you will be canceled too...
  • gabbyb201
    gabbyb201
    Sep 2022 4 contributions
    ...I also don’t agree with the 25$ daily charge for internet and water bottles...
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Amenities
Abundant
The hotel's amenities are viewed as abundant and impressive, including the beautiful atriums, waterfalls, gardens, and water park. However, some guests found them overpriced and crowded.
  • nosila_1976
    nosila_1976
    Jun 2023 2 contributions
    We booked a TN resident deal to use the Soundwaves indoor water park. Our room was ready at 10:00am which was great... The “ambiance” from the inside facing rooms was blaring country music from like 8:00am until 10:00pm... Our shampoo, conditioner, and body wash dispensers installed in the shower were practically empty... I had to explain that yes, I saw the bottles installed inside the shower, but they were nearly empty)... Overall it was a nice experience, but overpriced, even with the TN resident discount...
  • Traveller & Foodie
    Traveller & Foodie
    May 2023 3507 contributions
    ...This hotel has a vast property spread out into four to five sections, Magnolia being the furthest from the main lobby but closest to the water slides and game room for families. I stayed in the Cascades building with a beautiful balcony overlooking the falls and restaurants... My room was a King size bed and a small sitting area... However, the bed was very comfortable, and the room was quiet... The breakfast and lunch served during the meetings were very fresh and good... I had appetizers at the Cascade restaurant, and they were all lovely... They served thick slices of pizza with paella... The rooms are expensive at this hotel, but it is a resort with many things to offer... They have a spa, an outside pool, and a gym... It is a humongous property; make sure to bring comfortable shoes to adventure to all areas of this resort... This hotel is also trendy for business meetings, we were here during the week, and I noticed it was mostly business people attending conferences from other states and Canada...
  • disfam15
    disfam15
    May 2023 87 contributions
    This is our second trip and specifically went this time for Soundwaves indoor waterpark... Indoors they have a pool, two lazy rivers, flowrider (surf/boogie board), kids area, adult area and several slides... Outdoor has slides, wave pool, adult pool and a kids area...
  • mkfitzgerald
    mkfitzgerald
    Apr 2023 27 contributions
    ...You would be better off visiting for a day than spending the money to stay... Parking, even as a Bonvoy member, was 35 dollars a night... Regular indoor pool again was overcrowded and similar to what you would find at a roadside Hampton Inn... Riverboat ride was 15 min and 15 dollars a person... Take an Uber and come visit...
  • Matt W
    Matt W
    Apr 2023 18 contributions
    ...We were given a two queen size bed room... When we checked in the front desk woman told me that a fold up bed would be dropped off to our room... So I called again and was told we could get an air mattress... Was told we couldn’t get an air mattress... The interior was beautiful and the plants were amazing... Went and ate at the Fuse Sports Bar...
  • Donna B
    Donna B
    Mar 2023 96 contributions
    ...The gym is well equipped and clean, with approx 15 running machines, cross trainers and bikes. There is also a good selection of free weights... I did not use the spa but it looked very nice... If you prefer to run outside, the car park is huge, easy to run a 6K or more... The rooms are well equipped, but if you like plenty of daylight suggest you don’t stay on the ground floor as the light is reduced due to greenery and infrastructure... Two bottles of plastic water bottles in each bedroom, which apparently are replaced daily if you use them, plus single use plastic bottles of moisturiser in each room (not necessary)...
  • Theresa A
    Theresa A
    Mar 2023 14 contributions
    With the real, live, "Jungle like" atmosphere, including numerous giant waterfalls, rides on the lazy river & gift shops & eateries galore, what more could you want!...
  • Megan R
    Megan R
    Mar 2023 1 contribution
    ...We booked thru a 3rd party and when we tried to upgrade to the water park package, no one would help on the phone, I was reminded I booked thru a 3rd party repeatedly, even when I told them I would buy a new package, and when I expressed frustration, was told “You’re not even an Elite member.” Front desk gave no details upon checking in, like where to park, where to find event schedules, etc... Gardens and fountains are neat, that’s about it...
  • 4kids2dogsandahubby
    4kids2dogsandahubby
    Mar 2023 269 contributions
    ...Safe enough to let my teenagers wander around the massive property on their own to explore - so much to do! Our room overlooked the atrium (after moving from a suite with WAY too much foot traffic that could peer into our room) so while the older kids slept my youngest and I enjoyed breakfast people watching... Conveniently located a short walk to the Opry Mills shopping centre and a quick Uber to downtown - this gem of a resort is a must do when staying in Nashville with family...
  • Shelby P
    Shelby P
    Feb 2023 1 contribution
    ...Then, I told the staff I needed to pump and asked if they had a lactation room or something similar for a quiet, private place to pump...
  • Lisa C
    Lisa C
    Jan 2023 86 contributions
    ...Wow – what an amazing place to stay. The biggest hotel we’ve ever stayed in!... We loved walking around looking at all the amazing plants and waterfalls etc... Dining next to a waterfall, listening to live music in the evening was idyllic.. We never had sufficient time to experience all of the amenities, but all looked wonderful... A huge choice of restaurants on site, although a little pricey...
  • Randy R
    Randy R
    Dec 2022 58 contributions
    ...A simply amazing resort perfectly situated walking distance to the Grand 'Ol Opry. This was our first time at this resort as we were there for four days for an education conference at the beginning of December... The resort was like nothing I had ever seen or experienced before... It's large 3 atriums of tropical plants and trees allowed you to get lost in numerous wandering trails along running water and waterfalls... The lights and sounds of the interior were breathtaking and total stimulation overload... Part Disney and part tropical rainforest, you could spend all day exploring through the resort and take an indoor boat ride tour... We had a two-queen room which was larger than average of other hotels... Amenities include a coffee maker, large tv and a safe... Many rooms have balconies that open up and allow outside viewing of the atrium, ours did not but it was still very nice... Positives include the location of the resort to the Grand 'Ol Opry, and to a large discount Mills Mall... This resort features its own indoor waterpark (extra) and numerous eateries and bars... Could best be called a parent's nightmare as the waterpark, the boat tour, the ICE exhibition, the horse drawn carriage rides, even pictures with Santa were significant extra charges... Parking is also extra at $33/day... Tip: They have a free indoor pool that apparently very few people know of as it was never crowded, and most people seemed to be going to the water park at $55pp/day...
  • Raymond P
    Raymond P
    Dec 2022
    My wife and I have been to the Gaylord Opryland hotel for the Christmas events on several previous occasions and have always enjoyed the events, Christmas decorations, service, and staff until this trip... It was going to take over an hour to get our bags delivered to the room... Consequently, we only received clean towels...
  • izuj
    izuj
    Nov 2022 364 contributions
    I travel a bit and have stayed in quite a few hotels and resorts, but this resort truly blew my mind of how beautiful and large it is. Every person that worked there seemed to be very helpful and friendly; from house keeping in the hallways, the guy sweeping the lobby, the waiters in the restaurants, they were all first class service!... From the waterfalls, the light and water fountain show, the stores and different restaurants..... I downloaded the Gaylord app and have the Marriott Bonvoy app, so I not only didn't have to stand in line to check in, but had the mobile key on my phone, had the interactive digital map of the resort (where I could filter, sort, and check out menus of places beforehand) and order room service when it was getting late... The rooms were spacious and I am thankful that I stayed in an exterior room so I wouldn't have to deal with the live music playing and crowds at night..... I used that extra sink (outside of the bathroom) quite a bit and enjoyed that convenience as well... This is definitely a resort you can just park yourself and enjoy; sure, you're paying for the convenience, but depending on your style of travel, it may be worth it... However, even with the waterpark, nothing smelled musty or too chlorine-y... Maybe a great destination for a bachelor/bachelorette party, since you wouldn't have to worry about driving home, but there's also enough space (with all the realms) to keep your distance if there's drama going on :P...
  • eacater
    eacater
    Nov 2022 108 contributions
    ...You weave through garden areas, waterfalls, etc...
  • MartikaTravels
    MartikaTravels
    Oct 2022 85 contributions
    ...This in includes 15 minutes boat ride, interactive play (Ghoul School) and trick or treat event (no chocolate only cheap fruit flavored candies)...
  • Geoff H
    Geoff H
    Oct 2022 12610 contributions
    ...Although not over large, our bedroom was certainly big enough and quiet enough,as we faced the hotel grounds. There were enough restaurants to choose from for our evening meal and the breakfast buffet was certainly more than ample... Only staying two nights, our one day was actually spent in Nashville so we did not have time to make use of all the hotel's facilities...
  • Libby Soho
    Libby Soho
    Oct 2022 7 contributions
    Enjoyed an atrium room w balcony. Amazing plants, waterfalls, music inside the resort... Can just walk around for an hour inside the hotel... Spa services were expensive but nice... Outdoor pool area was closed and locked on a sunny 72 degree day... I wanted to sit outside after a day of conferences but couldn't...
  • Dee
    Dee
    Sep 2022 17 contributions
    ...The feeling of being outdoors with cascading waterfalls and even a riverboat to ride and enjoy. Lots of restaurants and live music as well...
  • gabbyb201
    gabbyb201
    Sep 2022 4 contributions
    ...It seemed clean and very well kept. Valet parking is pretty expensive at 45$ + tax... I also don’t agree with the 25$ daily charge for internet and water bottles... They offer a bit more than that for the price but if you’re like me and like visiting the city and cannot stay the whole day at the hotel then it’s not worth it...
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Andy M wrote a review Dec 4
Durham, North Carolina159 contributions
I was in town for a work-related conference at the hotel and convention center. The room was very nice, clean, and the staff were excellent. The hotel itself however is very large and somewhat confusing to get around, even with the app. The signs were not great, and I felt like I was walking in circles sometimes. They also had a number of great restaurants, but most did not open until 12 pm, which made it difficult to get lunch and return to the conference without missing sessions.
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Date of stay: November 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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britri wrote a review Dec 3
Boston, Massachusetts62 contributions
+1
Did a walk-through to see the Christmas lights before going over to the grand ole Opry for their Christmas special. Beautiful place, lots to see, looks like an amazing place to stay or dine with a lot of options throughout.
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Date of stay: December 2023
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Trip type: Traveled as a couple
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Linda K wrote a review Nov 2023
Napanee, Canada3 contributions
We stayed for 3 nights at the Nashville, Gaylord's Opryland Hotel. Everything was beautiful about the hotel and I am sure we only saw maybe 1/3 of it. I must say that we were very disappointed in the meals served in the main DR in the Magnolia Wing. We thought we were getting a Traditional Turkey Dinner on Thanksgiving Day but we got tasteless chicken, mashed potatoes and vegetable and a bagged salad with a cheese cake that was so plain. The meal was almost identical to the meal we had for the lunch the day before on the River Boat. It was not tasty at all and neither was the one in the big DR. Very disappointed in the meals that were provided. Also ate at one of the bars on Tuesday - I had upset stomach even after we got home and my friend missed one whole day of our 2 days in Nashville with uncontrollable bathroom visits. All in all very disappointed that a hotel of this magnitude would provide such poor meals!
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Date of stay: November 2023
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Trip type: Traveled as a couple
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Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded 1 week ago
Dear Curious211, Thank you for taking the time to comment on your recent stay at Gaylord Opryland Resort. We appreciate your review of our property and would like to thank you for being loyal to Marriott Hotels and Resorts and for being a Marriott Bonvoy member. We are truly sorry to hear that you did not enjoy the food at our restaurants. Our leadership team works diligently to establish a menu of offerings for everyone and it seems as if we missed the mark this time. Please be assured your comments have been passed along to our F&B leadership teams and I hope that the next time you choose to stay with us, you find an improvement in the quality and service that we are known to offer. As a valued guest, we appreciate you taking the time to share your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard K wrote a review Nov 2023
Memphis, Tennessee994 contributions
The place is very nice, but the prices are crazy expensive. They definitely ensure that they have a certain clientele. It’s beautifully decorated for the holidays. The staff is from all over the world, so you will find someone who speaks your language.
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Date of stay: November 2023Trip type: Traveled with family
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AnotherHoustonian wrote a review Nov 2023
Orlando, Florida192 contributions
They make it clear upon check in that you are a hassle and they are totally indifferent to you staying but they do need you to hurry because there is a line. If you are a Marriott elite and ask for an upgrade you will be met with an eye roll and a “NO”. In no way did I demand anything or was unpleasant. I simply asked if we got anything for my Platinum Status and was treated like an entitled jerk. Every inch of the hotel is packed. Walking around is a challenge. The lights are really gorgeous The throngs of people doing there insta poses everywhere take away from the experience. There is a long line everywhere. A long line to eat. A long line on the elevator to get to your room. A long line to get to the spot to get a good view of the lights. It’s just awful. You are paying top dollar for a very mediocre room and then you are receiving service from overworked, exhausted abrupt staff and walking around in elbow to elbow crowds trying to feel romantic. To quote the hotel check in associate “NO. Just NO”
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Date of stay: November 2023Trip type: Traveled as a couple
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Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded 1 week ago
Dear AnotherHoustonian, Thank you for commenting on the recent stay you had at our resort and it was a pleasure hosting you. Our team is dedicated to providing a memorable and flawless experience for each guest and we are truly sorry to hear this was not met during your stay. Please accept our sincerest apologies for the inconveniences you encountered as we are disappointed to hear that this was your lasting impression upon departure. Your comments will be shared with our Hotel Leadership team in order to ensure continual improvements are made moving forward. Once again, thank you for taking the time to share your feedback and we appreciate you choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HW08 wrote a review Nov 2023
Port Macquarie, Australia375 contributions
The Gaylord Opryland Resort is a huge 2800 room hotel right next door to the Grand Ole Opry. With such a big property, it was easy to get lost especially when looking for particular shops. A lot of people everywhere and loud music from some venues. Prices weren't reasonable, especially when you are from somewhere with poor exchange rates. Rooms are nice but nothing special.
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Date of stay: October 2023
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Trip type: Traveled with friends
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Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded 1 week ago
Dear HW08, Thank you for taking the time to let us know about your experience while staying at the Gaylord Opryland Resort and Convention Center. We appreciate your loyalty to Marriott Hotels and Resorts and would like to thank you for being a Marriott Bonvoy member. Providing the highest level of hospitality is our number one priority and I sincerely apologize on behalf of my entire team that we did not meet your expectations during your recent visit. Please note that your feedback has been shared with my Executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. It is our hope that you choose to stay with us again and when you do, you find an improvement in the service we know we can offer. Thank you again for completing the guest experience survey and it was a pleasure hosting you at our resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hannah f wrote a review Nov 2023
1 contribution
The Christmas lights are amazing. Also we enjoyed sound waves. I really want to commend the customer service. I lost my phone when I was there and Maggie from customer service and Michael from security really went out of their way to help me get it back
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Date of stay: November 2023Trip type: Traveled with family
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Fifty state Travelers wrote a review Nov 2023
Chattanooga, United States17 contributions
Only four stars due to the dramatic overpricing. But this is by far one of the nicest interior hotels in the US. Been to 3 of the 5 Gaylords and this one is the best. Not all restaurants are open each day based on the number of guests...
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Date of stay: November 2023
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Trip type: Traveled with family
Room Tip: Cascades is by far the best views - however, it is also the loudest.
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jmcfadden19 wrote a review Nov 2023
Owensboro, Kentucky33 contributions
We stayed at Gaylord as we do every year for thanksgiving. First thing we were met with a couple of rude staff- but we moved on to try and enjoy our time. For dinner we ate Ravello- 2-3 hours later my son (who ate shrimp)was violently vomiting. This went on all night into early morning. There was a huge mess that we tried to clean- but knew the room needed a deep clean. We let concierge know so they could clean the room good. She went to tell a manager- who didn’t bother to come talk to us. She told her to get security for us. Thinking this was a mistake and that knowing the situation he would at least come talk to us- I walked up to him and asked him. He was not interested. He didn’t even ask our room number so they could clean it better. He told me I’d have to talk to security. I did report this to the health department- but did not wait around for security. The concierge lady was way more professional than the manager who could’ve cared less!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded 1 week ago
Thank you for commenting on the recent stay you had at our resort and it was a pleasure hosting you. Our team is dedicated to providing a memorable and flawless experience for each guest and we are truly sorry to hear this was not met during your stay. Please accept our sincerest apologies for the inconveniences you encountered as we are disappointed to hear that this was your lasting impression upon departure. Your comments will be shared with our Hotel Leadership team in order to ensure continual improvements are made moving forward. In regard to the illness, a member of our Safety & Security team will be reaching out soon. Once again, thank you for taking the time to share your feedback and we appreciate you choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Storyteller666657 wrote a review Nov 2023
Imperial, Missouri1 contribution
We stayed here a few years ago and we were looking at returning. It was an amazing experience that summer. When I went to book during a winter trip, there were 3 package options and I was confused as to what package offered what. So I called customer service and asked " can you tell me the difference between the Chill and thrill packages, sounds waves, and ice packages. He proceeds. Tell me the dates you are staying. I don't have dates yet, I am just trying to collect information. Well, I need dates to answer those questions. Okay.. so I made up some dates that might work. Okay how many people. 5. but I am just curious on what the packages are. Mam, you are being disrespectful! Sir, I am going to apologize if I seem disrespectful, but this is frustrating. I should be able to give you a hotel name and get some basic information. He proceeds with I don't like your tone of voice. My tone of voice? I literally just apologized if I came off the wrong way and needed some info and now I am being lectured? They need to find new customer service reps! I will not be staying here again based off this conversation. When you are looking at a 900 dollar plus night package, I think its fair you should be able to ask some basic questions!
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Date of stay: November 2023
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Location
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Trip type: Traveled with family
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Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded 2 weeks ago
Thank you for taking the time to provide feedback on your recent stay at the Gaylord Opryland Resort and Convention Center. On behalf of the entire Gaylord Opryland management team, I am truly sorry to hear that the service our Call Center STARS (employees) provided to you during a recent stay is not what you have come to expect from Marriott. This is concerning as our STARS are dedicated and committed to providing our guests and members with superior levels of customer service. I assure you that your comments will be passed along to our hotel leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well. As a valued guest, we appreciate you taking the time to share your feedback and we hope that, in the future, we can welcome you to our resort again and provide you with our signature, flawless service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Nashville area.
PRICE RANGE
$383 - $538 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord opryland hotel nashville, the opryland hotel, gaylord opryland hotel packages, nashville gaylord hotel
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
2888
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GAYLORD OPRYLAND RESORT & CONVENTION CENTER - Updated 2023 Prices & Reviews (Nashville, TN)

Frequently Asked Questions about Gaylord Opryland Resort & Convention Center
Which popular attractions are close to Gaylord Opryland Resort & Convention Center?
Nearby attractions include Gaylord Opryland Resort Gardens (0.2 miles), Soundwaves At Opryland (0.1 miles), and American Craft Tavern (0.2 miles).
What are some of the property amenities at Gaylord Opryland Resort & Convention Center?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Gaylord Opryland Resort & Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gaylord Opryland Resort & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Gaylord Opryland Resort & Convention Center?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Gaylord Opryland Resort & Convention Center?
Conveniently located restaurants include Old Hickory Steakhouse, Cascades American Cafe, and Jack Daniel's.
Are there opportunities to exercise at Gaylord Opryland Resort & Convention Center?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Gaylord Opryland Resort & Convention Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Gaylord Opryland Resort & Convention Center?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Gaylord Opryland Resort & Convention Center?
Many travelers enjoy visiting Andrew Jackson's Hermitage (4.4 miles), Two Rivers Mansion (1.7 miles), and Clover Bottom Mansion (3.7 miles).
Does Gaylord Opryland Resort & Convention Center have any great views?
Yes, guests often enjoy the park view available here.