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Situated in the heart of Nashville, Gaylord Opryland Resort & Convention Center welcomes guests to a stunning, one-of-a-kind resort experience. From SoundWaves, the city’s premier aquatic attraction, to an exciting lineup of family-friendly activities and entertainment, there’s something for the entire family to enjoy. The resort is located near Nashville Intl Airport, downtown, and attractions like the Grand Ole Opry and Ryman Auditorium for guests wishing to explore Music City. From seasonal events and entertainment to high-end amenities and stunning spaces, Gaylord Opryland welcomes you to enjoy more of everything you love.
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The Gaylord Opryland Resort & Convention Center is celebrated by guests for its well-maintained grounds and lively atmosphere, complete with live music and festive decor. However, some visitors point out that the rooms could feel outdated and not thoroughly clean, which, along with the inconsistent service and high costs for parking and amenities, has led to mixed impressions about the resort's overall value.
While the location is convenient for event-goers, the confusing signage has been a point of contention.
Location
Inconvenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Abundant
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On the positive side, they do an excellent job with their extensive Christmas decorations in December.
Unfortunately, their in-room dining service is AWFUL! First of all, food in paper bags with plastic dishes and utensils in this price range woefully below an acceptable standard.
You have to download and use an app to order room service. When we tried to order through the app, repeatedly we were told the next available service window was in 2 to 2 1/2 hours because of staff limitations! You wake up and are ready for breakfast, and it will be closer to lunchtime before they can service you. We had to order breakfast the day before, or else get up two hours early to place our order. And worse, twice the app wouldn't allow us to place an order in the evening for the following morning.
The place has 2,800 rooms and everything about it feels like a mid-range cruise ship experience, especially their in-room dining.
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Date of stay: December 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded Dec 21, 2024
Dear Paddy0401, Thank you for taking the time to comment on your recent stay at Gaylord Opryland Resort. We appreciate your review of our property and would like to thank you for being loyal to Marriott Hotels and Resorts and for being a Marriott Bonvoy member. Please accept our apologies for the experience you had with our in-room dining program, A La Carte, and that the wait times for delivery were longer than expected. Our room delivery servers strive to provide a extraordinary experience and I am truly sorry that this was not provided to you. Please note that our leadership team uses feedback like yours to address areas of concern and take corrective measures in order to improve our guests’ experience when it comes to in-room dining. If you can kindly reach out to me at trista.chauvin@gaylordhotels.com, I would like the opportunity to collect additional information so we may look more deeply into this to ensure we are addressing any opportunities. Happy Holidays!
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This was our third stay in a year at this resort. The first time was nice but winter so we went back in the summer to learn the water park was over priced. This last trip was in January, and a very slow time. There were very limited things open yet the app indicated much more was open. It was frustrating to head to places/things only to learn they were closed. The front drive area is torn up. I 100% get construction in the slow season, but some notice in advance could have been helpful. We tried to purchase the indoor water park and thought the slow season would be more affordable, but not the case. One would think the resort would rather keep me on property during the slow season to spend $ there as opposed to leaving.
Overall, the food is mediocre at best and costs 50% more than anywhere else in the area. The resort is immaculate and the grounds are beautiful so kudos to the housekeeping and landscaping teams. Personally, I feel food services and the water park management could learn from housekeeping and landscaping/maintenance departments.
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Date of stay: January 2025
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded Jan 13, 2025
Thank you for commenting on the recent stay you had at our resort and it was a pleasure hosting you. Our team is dedicated to providing a memorable and flawless experience for each guest and we are truly sorry to hear this was not met during your stay. Please accept our sincerest apologies for the inconveniences you encountered as we are disappointed to hear that you were not informed about any changes in our operation as our team works hard communicate any changes through pre-arrival communications and on our digital resort guide. Additionally, I want to apologize if you were misinformed about our offerings in any way before or after your arrival. We hope that you choose to stay with us again in the future and that the next time you stay with us, we have more amenities available for you. As a valued guest, we appreciate you taking the time to share your feedback and we hope that you visit us again in the near future.
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I had great expectations for this resort unfortunately I left disappointed. The checkout took more than 45 minutes because they have late checkouts we arrived at 8pm. When we got to the room it was very average upon further inspection I found garbage and used tampons in the garbage and hair in the tub and bathroom floor. We were missing the bathroom mat. There were no welcome gifts like I expected from these type of resorts, not even water. The staff was unfriendly and avoided eye contact at all times. While the atriums are beautiful I would suggest getting a room elsewhere for the price and room amenities. If you are an overnight guest you are still charged for parking, you don’t get access to Soundwaves which is first come first serve, nor is there free breakfast. Although checkout is at 11 we got a loud knock from housekeeping at 8am. I would think that their system would notify housekeepers what rooms in their board has already checked out. Also after 8pm the areas are completely trashed and there’s nobody cleaning dining areas. There’s trash littered everywhere. There’s really no reason to get a room there.
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Date of stay: January 2025
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Trip type: Traveled with family
Room Tip:Â Get a room elsewhere and still enjoy the amenities.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded Jan 4, 2025
Thank you for commenting on the recent stay you had at our resort and it was a pleasure hosting you. Our team is dedicated to providing a memorable and extraordinary experience for each guest and we are truly sorry to hear this was not met during your stay. Please accept our sincerest apologies for the inconveniences you encountered as we are disappointed to hear that this was your lasting impression upon departure. Your comments will be shared with our Hotel Leadership team in order to ensure continual improvements are made moving forward. Once again, thank you for taking the time to share your feedback and we appreciate you choosing to stay with us.
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What tipped us over the edge was the Soundwaves waterpark. We have gone to the JW Marriott in San Antonio multiple times where all the slides and pools are included, so we were already shocked to find out upon arrival that the waterpark was NOT included and cost $60 per person additional to our already paid room rate. On top of that, pre-paid ticketed access to the indoor waterpark was already sold out for the current day and next day (last day) of our stay. Shame on us for not doing our research and assuming. The gentleman who worked at the soundwaves desk said they release a certain amount of discounted tickets at 4 PM every day, and if we were serious about getting in on our last day, we should show up at 3 PM to get in line for those. Well, my husband went to go get in line at 2:30pm, only to find out by the manager that there was a line for discounted 4-hour entry at 1pm and everyone who was in line early (prior to 2:30pm) got in to the waterpark at the discounted price.
So shame on us for not doing our research but shame on them for giving us a specific time and giving us a window of hope to get in. The kids were devastated, but we knew there was an indoor pool included in the hotel we could take them to. We show up, and the pool is PACKED! No chairs, parents standing around pissed off like us, with no bar and no food service… it didn’t help our state of mind. We spoke to another couple who had stayed at the hotel multiple times and said they never had an issue getting Soundwaves tickets day of. We also felt very dumb for not doing our prior research to find out that the waterpark wasn’t included, but as we were walking around in our bathing suits, dry, multiple people came up to us, asking us about the waterpark and said they also did not know it was not included. Clearly, the website does not express that this is not included with the hotel.
Soundwaves “says” on their website and per the manager we spoke with that they aren’t associated with the Gaylord, but the name “Gaylord” is ALLLLL over the website, and vice versa with Soundwaves.
On top of all that, our room bathroom had long black hair on the floor and inside the bed, with dust bunnies on the floor in the closet, air vents were black, service at the restaurant was not great & we waited a long time just to order drinks, and once we ended up at the pool included with our stay, nothing was really convenient for our unforeseen evening. Not sure if we would ever come back to this hotel really. It is just not worth what you pay and are asked/expected to pay additionally.
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Date of stay: January 2025Trip type: Traveled with family
Room Tip:Â Water park NOT included
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded Jan 1, 2025
Dear Gabi B, Thank you for taking the time to let us know about your experience while staying at the Gaylord Opryland Resort and Convention Center. We appreciate your loyalty to Marriott Hotels and Resorts and would like to thank you for being a Marriott Bonvoy member. We are sorry to hear that you were not aware of the additional fee(s) required to access our SoundWaves experience. This experience is an additional fee and our team works hard to ensure this information is communicated both pre-arrival, on our resort guide and throughout our resort. Nevertheless, we appreciate you giving us the opportunity to address your concerns as I can personally assure you that all of your concerns will be shared with my Executive Leadership team for future improvement and we hope that you find an improvement in the service we know we can offer during your next visit. Thank you again for completing the guest experience survey and it was a pleasure hosting you at our resort.
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The Gaylord Opryland Resort & Convention Center offers a spectacular visual display that should be experienced once by travellers if possible. This is a very large resorts that offers activities for every member of a family. It has an indoor pool, a well appointed fitness room and an indoor water park. The Resort has 3 distinct areas, the Cascades, The Delta and the Magnolia. All areas have a a spectacular Atrium with waterfalls, rivers and lush vegetation. The lobbies are beautiful. The rooms are somewhat dated but very clean and if you a chance to have a room with the back facing the atrium you will double doors that open up to a small balcony with a small table and to chairs which dives it a European feel. The Resorts has many restaurants and food counters ( Gelato, Cinnamon buns, coffee shops). We are at the Italian and Mexican Restaurant in the Garden, the food was excellent. Since we were at Resort at the end of November 2024, the Resorts had the Christmas decorations out which added to the festive atmosphere. The Resorts also had food trucks in front of the Delta’s lobby in the evening. For the Christmas season the Resort has a indoor ice sculptures display in a separate building which is just amazing (Frosty the Snowman theme) and also an outdoor area with a skating rink, ice slides and bumper cars.
The Resort is a walking distance the Grand Ole Opry House and the Opry Mills shopping mall.
The Resort is a cashless environment, there are ATM machine that can take your cash and issue you a card (somewhat like a gift card) that can be used in the resort.
The members of the staff were efficient, helpful and professional.
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Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here to attend a conference and the experience was so poor I felt compelled to review this place.
This "resort" is overpriced and has a horrible location if you want to do anything in Nashville or its surroundings. If you want to be in walking distance to the Grande Old Opry your entire stay, this is the place for you. If you want to see actual Nashville, this is a very poor choice. If you want to eat overpriced chain restaurant food, this is the place for you. If you want to sample all the great food and drinks Nashville has to offer, expect to make a lot of pricey Uber trips.
Keep in mind, this place is a massive indoor terrarium with multiple indoor water features and tons of live plants. A large share of what you pay is going to maintain this resort's literal atmosphere, so they're cutting corners elsewhere. The various restaurants and food options on site are OK but very overpriced for what you're actually getting, and none of the restaurants are that nice (the Fuse Sports Bar is pointlessly loud and obnoxious).
We stayed in the Magnolia wing and the rooms are nothing special, plus they had one housekeeper cleaning over 30 rooms on our floor, so your room may not be cleaned before 6pm on a given day. And this wing is right next to their "Soundwaves" pool area, so we had to suffer a loud dance party with nonstop thumping music that went until midnight on Saturday only to have music start up again at 8:30am on Sunday.
The pool here is the main attraction but you really should think long and hard about how important the pool is to your trip because this place is far from everything except the airport and the Grand Ole Opry, and there's nothing else in the immediate vicinity worth visiting.
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Date of stay: June 2024
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded Jun 18, 2024
Thank you for commenting on the recent stay you had at our resort and it was a pleasure hosting you. Our team is dedicated to providing a memorable and flawless experience for each guest and we are truly sorry to hear this was not met during your stay. Please accept our sincerest apologies for the inconveniences you encountered as we are disappointed to hear that this was your lasting impression upon departure. Your comments will be shared with our Hotel Leadership team in order to ensure continual improvements are made moving forward. Once again, thank you for taking the time to share your feedback and we appreciate you choosing to stay with us.
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WHAT A NIGHTMARE!!! Worst experience ever with a hotel and that's why I'm writing my first review. Anyone booking should know this can happen to you! We booked a nice room at the hotel and received confirmation. We confirmed our room again before arriving. When we arrived, the check-in clerk for Marriott members went to get the manager and he came over to tell us they overbooked by 100 rooms and would not be able to accommodate us. They said they moved our reservation to another nearby hotel and told us all expenses including room, parking and dinner would be covered. They even offered us free spa services if we wanted. They assured us they do this all the time and had overbooked by 100 rooms all week long. The other hotel didn't have a reservation for us so they called the Opryland Hotel to find out why we were sent to their location. The reservation desk said they did have our reservation and they didn't know why we were sent to another hotel. We went back to the Opryland Hotel and they took us to our room. This whole ordeal took a couple of hours and we only had time to grab a cold sandwich at the snack bar before rushing to the Grand Ole Opry show. When we got back to the hotel, we went to get a snack and the cashier announced to us loud enough so everyone in line could hear that we had been designated as "cash only" customers and we would have to pay cash for the $13.00 charge. It was very embarrassing. The next morning we went to check out and they would not release our car to us until we gave them a credit card. Additional note: this hotel is huge. We passed hundreds of rooms as we walked the halls and floors that one night and never saw another person in the hallway. I don't know how they could have been that overbooked. I'm really not sure what type of game this manager was playing or what they were trying to cover up. I just want others to know this can happen to you especially since the manager said this is common for their hotel.
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Date of stay: May 2024
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Trip type: Traveled with family
Room Tip:Â Hotel manager says they overbook rooms often and can't accommodate travelers even if they have a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded Jun 1, 2024
Thank you for commenting on the recent stay you had at our resort and it was a pleasure hosting you. Our team is dedicated to providing a memorable and flawless experience for each guest and we are truly sorry to hear this was not met during your stay. Please accept our sincerest apologies for the inconveniences you encountered as we are disappointed to hear that this was your lasting impression upon departure. Your comments will be shared with our Hotel Leadership team in order to ensure continual improvements are made moving forward. Once again, thank you for taking the time to share your feedback and we appreciate you choosing to stay with us.
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On the evening of our first full day in Nashville, we had dinner at our suite in the condo and drove the short distance to the Gaylord Opryland Resort and Convention Center, which was simply called the Opryland Hotel when we stayed there in 1997 (it was where EC&C and several other districts were housed during the International Kiwanis Convention). The hotel was attached to Opryland USA, a theme park that operated from 1972 until December of 1997, when it was closed and replaced with a shopping mall and a subdivision. We were so lucky that the theme park was open in June of 1997 as our two children went there virtually every day. There was a private entrance from the hotel and a deal where for a flat fee of $20/person, hotel guests had unlimited access to Opryland USA during their stay. The Opryland hotel itself was not opened until November 24, 1977 (5 years after the theme park). It was expanded in 1984, 1988 and 1996 and has remained at its current size since then (with the exception of the addition of an indoor waterpark in 2017). The hotel has 2,888 rooms and includes 9 acres of indoor gardens under glass (in 3 segments) and a ÂĽ mile long indoor river that offers a boat ride (for an extra fee, of course). I recall that parking was free in 1997 but now costs $40.42 US per day ($37.00+tax). We enjoyed wandering around the hotel and took a ride on the Delta riverboat inside of the hotel. This boat has been operating since 1996 in the 4.5-acre Delta Atrium. The ÂĽ mile long river was filled with water from 1,700 rivers around the world.
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Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
At the end of the day I feel like it was a waste of money and I should have just gone with the standard hotels in the area.
I decided to treat my family to an upscale experience. The room was more than double of what we had been paying throughout our trip but I though for 3 nights it would be worth it. The staff were exceptional. The hotel was amazing, the room was really nice, we had an inside balcony and would leave the window open at night and listen to the live music. My issues were the added on fee's for everything, including parking at $37 a night, I feel like parking should be included in a $500 a night room. I was also disappointed with breakfast options. The only restaurant serving a sit down breakfast only offered a buffet for $35 a person. I can't eat $35 worth of food, none of us could..I could possibly drink $35 worth of mimosa's, but those weren't included. The water park experience was nice but we only went for one day. We dressed for dinner the first night, we went to one of the Steak Houses, the dining table we were sat at had huge gaping tears in the seat which was disappointing although the food was really good. At the end of the day I feel like it was a waste of money and I should have just gone with the standard hotels in the area.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded Sep 1, 2024
Dear DayTrip57724548780, Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. We appreciate your review of our property and are sorry to hear you were unhappy with some of our prices and fees. Please be assured our leadership team works diligently to establish a pricing structure that ensures the most value for our guests and offers competitive rates that are in-line with other comparable resorts. We have also shared your feedback with our Executive leadership team to ensure continual improvement. Again, thank you for your review and we hope that you give us another opportunity to host you in the near future.
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We had been to Nashville in the past, but this was our first stay at the Gaylord, as a pre river cruise hotel. This house is a City-sized hotel with nearly 3000 rooms in three big collections plus a convention center and waterpark. While there was no curb side service when our taxi arrived the front desk and bell service was excellent. We stayed in the Cascade section that features an extraordinarily massive public space atrium with water features, a tropical plant paradise, rich decor and art work. We had food and beverages at two locations- reasonable quality at typically high resort prices. An included buffet breakfast the next day was pretty ordinary, but in fairness, it may be what the cruise line paid for. Restaurant and lounge service ran from fair to very good. Our room was a medium sized king room with an exterior view of the entrance to the parking garage. Room was monochrome decor with a single piece of art and minimal furniture. A medium sized flatscreen with modest number of channels, a refer and safe but no microwave. Lighting and outlets were OK. Very good bed and good pillows and linens. The bathroom was small with very good towels and good toiletries. One piece of art in the bathroom in place of towel bars- seems to be a current "thing". The Gaylord would not be for everyone, but it is about a 5 minute shuttle ride to the Grand Ole Opry so thats a plus. The Waterpark is an extra charge as almost everything seems to be. We have no idea what our room cost as it was included in the cruise fare. But a check showed our room had a rack rate of $443 per night including the insidious $28 per day resort charge: and the parking was extra at $37 per day self park or $50 per day valet. I suspect we had a fairly basic room and with only a couple of meals, it suggests that a stay here could become very expensive very quickly. We enjoyed our one night stay and it was a better than average pre cruise hotel. We could see others might enjoy either a drop in to see the remarkable public spaces and have a beverage.... for or a short stay. For us, we will stay downtown as we have in the past and take a cab to the Opry.
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Date of stay: May 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
To reserve a booking they didn’t charge my credit card. However, after checking in they put a $300 temporary hold in case of any incidentals or food charged to the room. As to parking, we only used Uber so not sure on the parking, you may want to just give them a quick call and also ask about the fridge. I do not recall having one in our room but that might be determined by what type of room you reserve. Give them a call and have a great trip!
There are more places to choose from in the Nashville area.
PRICE RANGE
$429 - $570 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord opryland hotel nashville, the opryland hotel, gaylord opryland hotel packages, nashville gaylord hotel
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
2,888
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GAYLORD OPRYLAND RESORT & CONVENTION CENTER - Updated 2025
Frequently Asked Questions about Gaylord Opryland Resort & Convention Center
Which popular attractions are close to Gaylord Opryland Resort & Convention Center?
Nearby attractions include Gaylord Opryland Garden Conservatory (0.03 miles), Soundwaves At Opryland (0.08 miles), and American Craft Tavern (0.2 miles).
