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Quality Suites

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52 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Lenoir City, Tennessee, United States
Reviewed January 12, 2017 via mobile

The only reason that I did not rate as excellent is that there are some minor maintenance issues in the room. The towel bar is coming off the wall ( please put a towel bar closer to th shower ). The tub and shower valve spins all the way around ( shouldn't do that ) makes it hard to find...

Thank Joey E
Oneonta, Alabama
Reviewed August 23, 2016 via mobile

I was in town for business and we stayed here. The guy that works with me said he saw roaches at the coffee maker in the room. Then the next morning when I was getting in the shower there was a roach in the shower and 2 on the wall next to the frig. I've scratched all day long. 👎👎👎👎

Thank Tony N B
GeneralMgr34, Manager at Quality Suites, responded to this review

We are very appreciate for your business. We will look in to your feedback and work on problem right away. We will do everything in our power if any of our guest find any problems in the room to fix it.Please accept our apology.please let us know if we can do anything for you.

Reviewed August 22, 2016 via mobile

The hotel was nice, great location that met our needs. Room was a little small to be considered a suite. The front desk staff were all very nice and professional. We returned to the room after attending a funeral wanting to rest and relax. The cleaning staff had replaced the towels and emptied the trash, but that was it. The...

Thank Foster3803
Knoxville, Tennessee
Reviewed July 5, 2016

Room was very clean,front desk staff was very knowledgeable and friendly,we love the breakfast,Indoor pool is very nice.fitness center was excellent.check in was very professional and express check out was even better.we enjoy separate sitting area with desk and chair.we used sleeper sofa bed was very comfortable.It is nice place to stay and I will recommend to all travelers and...

Thank motel78640
Reviewed July 4, 2016 via mobile

Room itself was okay, needs some updating. The disgusting part was the family of cockroaches sharing our suite. My husband went to the front desk with evidence to complain & was told they just sprayed that room, spray the whole hotel, it might actually take care of the problem. Would I stay there again, to quote The Raven "Nevermore".

Thank Alibra1975
United Kingdom
Reviewed October 13, 2015

As soon as we arrived to check in Brett was cheerful, welcoming and wanted to ensure that we had a comfortable stay. Brett's attitude (and the fluffy bathroom towels) are my reasons for rating at 3 rather than 2! Our first room, 309, had a badly damaged AC casing which had been stuck together with tape. As the AC was...

2Thank clogmar
Southport, NC, United States
Reviewed September 17, 2015

Obviously this is not a five star/five diamond facility, but if you are looking for a nice place to stay with a comfortable bed, and space enough to turn around in your room, this is a good place to stay. I was very pleased with receptionist, Grace. She provided excellent information regarding a good place to eat Hillside Grill which...

2Thank Leon H
Reviewed September 7, 2015 via mobile

The staff was very friendly and accomodating, the room was clean although somewhat dated and we were very comfortable. The only negative was the breakfast. As with most hotels the free breakfast was very ordinary to poor. The juice was watered down, they use cheap cereals, and the waffles were average at best, but we got a good rate through...

1Thank gpascott
Reviewed August 10, 2015 via mobile

To be honest, the staffs were nice, friendly and helpful but in fact , it doesn't deserve this high price it should be in between 50 and 60. The breakfast was not good and some suppliers don't work well. Also, there is a disgusting smell in aisles they should take care of it.

Thank Mohammed A
GeneralMgr34, General Manager at Quality Suites, responded to this review

Sorry about your inconvenience happen during your stay.we provied you a best service and treat you like family last two days.we always ask you about your stay everytime we see you in the lobby.Thanks for your review.I promise you we will take care of any problem you have during your stay.Thanks and good luck with your college in usa.

Charlotte, North Carolina
Reviewed July 25, 2015 via mobile

Room was clean and beds were comfortable. However, lots of black mold - in bathroom and all over the place in indoor pool. The pool ceiling was disgusting - mold everywhere and parts of ceiling cut out and falling down. Cushions on loungers very stained. Hall ceilings in hotel also had lots of mold damage - drywall cut out and...

Thank HayleyJ2010
GeneralMgr34, General Manager at Quality Suites, responded to this review

Thanks for your review and your business.we did lots of Improvement in pool area.we like to invite you to check it out our Indoor pool,Heated pool always has moisture problem thats get in to sheet rock but this time we are using Vinyl Materials that will resolve this problem.Please let me know if anything else we can do for you.Thanks...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are located in the heart of Morristown, have Double, King and Jacuzzi Suite rooms with sleeper sofas,Coffee pot,flat screen tv and micro-fridge for reasonable prices. Free WI- FI, full hot breakfast with waffle bar, 24 hour coffee, dry cleaning services available. Within walking distance to local restaurants. Indoor pool, fitness on site, Plus guests are welcome to use National Fitness Center for there fitness needs while staying with us. 24 hr security cameras.We are close to Carson-Newman university,Walter state college, Cherokee lake and One hour to great smoky mountain national park. Recently under new management, and currently upgrading our amenities. ... more   less 

Additional Information about Quality Suites

Address: 3660 W. Andrew Johnson Hwy., Morristown, TN 37814
Location: United States > Tennessee > Morristown
Price Range: $78 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 77
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Also Known As:
Comfort Hotel Morristown
Comfort Suites Morristown
Morristown Comfort Suites
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Questions & Answers

Questions? Get answers from Quality Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Third floor is quite floor and excellent rooms”
 of 5 bubbles motel78640, Jul 5, 2016 | Read review
“Avoid rooms 306 and 309”
 of 5 bubbles clogmar, Oct 13, 2015 | Read review
“Find another hotel”
 of 5 bubbles PeteA726, Jul 21, 2015 | Read review
“Depending 2nd floor location, a good deal of noise sometimes drifts up from the lobby.”
 of 5 bubbles GrandmaJ2014, Nov 4, 2014 | Read review
“Want A Tip: Avoid this place...”
 of 5 bubbles JerryC216, Mar 25, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question