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Ibis Sydney Airport

205 O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia
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1,595 Reviews from our TripAdvisor Community

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Showing 1,498: English reviews
Sydney, NSW
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed yesterday NEW

Excellent hotel for an early scheduled departure from the airport. The shuttle service is not free, but still cheap at $7. Obviously, for a group, a taxi would be more economical as the distance is not far at all. If you have a car, free street parking is available, as it is un-zoned overnight. Rooms are small, but perfectly functional;... More 

Helpful?
Thank thedjlee
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear thedjlee, We very much appreciate your comments regarding your stay at ibis Sydney Airport. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Sydney, Australia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel has been dwarfed by the new Pullman hotel next door but it offers great value for money with an excellent bar and restaurant service. Being only 15 minute walk from the Domestic terminals, it sure beats driving there to pick anyone up. Just walk and stroll back for dinner and comfy bed.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Patrick B
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear Patrick B, Thank you! We very much appreciate you taking the time to share your feedback on TripAdvisor, and in particular, we are delighted that you found our service in the restaurant and bar to be excellent! We am also pleased to see that you are one of our first guests to stay in a newly refurbished room and... More 

maroubra
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I am currently staying here,and I can not speak more highly of the reservations and mangement of this hotel. A special shout out to Thomas who went above and beyond in helping me with my bookings and due to change in circumstances an alteration. Also , a mention to my original contact with this hotel and I'm sorry I didn't... More 

Helpful?
Thank maroubragirl
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear maroubragirl, Thank you so much for the wonderful feedback, in particular regarding Thomas - he will be wrapped! We are so sorry to learn the reason for your visit at Ibis Sydney Airport and we sincerely hope your relative is getting better. If you are still in house at the time of reading my reply (written Tues 19 July... More 

Hue, Vietnam
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for one night because I had to catch an early flight from the international airport. The hotel was very ordinary for the price: staff service was mediocre; the room was small and modest and barely had space for a large bag where I would not fall over it; the usual Australian practice of charging extortionate rates for... More 

Helpful?
Thank MJMcI
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear MJMcI, We appreciate you taking the time to review your recent experience at Ibis Sydney Airport and we thank you for your feedback. We are naturally concerned you were disappointed with your experience and that we have fallen short of the high standards we set for ourselves. Please accept our sincere apology and rest assured we will be addressing... More 

Bahrain
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Ibis Sydney Airport for one night following a 31-hour trek to Sydney, and before a short hop to Adelaide the next day. The room was solid with everything I needed: bed, shower, and food service in the building. The hamburger hit the spot, and was quite filling! The hotel has a relationship with an airport shuttle... More 

Review collected in partnership with Novotel Hotels

Helpful?
Thank HotCorner
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear HotCorner, Thank you for your feedback regarding your recent stay at Ibis Sydney Airport. I can certainly empathize with your arduous journey to Sydney and how important it is to get to a hotel that offers the basics really well! Really pleased that you enjoyed our signature ibis 'Boomer Burger' and thanks for your recommendation of our hotel to... More 

Darwin, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 17, 2016 via mobile

I stayed here overnight on my way to the US. The room was very comfortable which allowed me to have a great sleep before an early start the next day. I enjoyed a light snack at the restaurant (an amazing serve of salt and pepper squid) with an enjoyable beer. The staff were terrific! Very friendly and happy to help.... More 

Helpful?
Thank PPGWork
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear PPGWork, Thank you so much for your review and we are so delighted to be regarded as your "go to hotel" whilst in Sydney! The team will be very happy to read you thought they were terrific; we are very lucky to have a sensational team at Ibis Sydney Airport who genuinely deliver service because they enjoy what they... More 

Adelaide
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 15, 2016

I stay here regularly, all I can say is all the staff at this hotel are excellent. I was allowed to check in early after a long flight, they provide me with bottles of water and a drink voucher. I highly recommended.

Review collected in partnership with Accorhotels.com

Helpful?
Thank JayAdelaide
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear JayAdelaide, Thank you for taking the time to share your wonderful feedback regarding your stay with us at Ibis Sydney Airport and thank you also for your repeated loyalty. We are delighted to hear that you had a great experience and am I am very pleased that our team could provide you such splendid service. We hope to welcome... More 

Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 13, 2016 via mobile

I arrived in Sydney on 5th June during a severe storm after a long flight. I was told that my room had water damage and was offered alternate accommodation at another hotel by staff. The carpet and one single bed were wet but the queen sized bed escaped so I stayed as it was only one night. The staff went... More 

Helpful?
Thank Robert S
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear R Southwell, Thank you for taking the time to post your comments about your experience at the ibis Sydney Airport on TA. During the weekend of the 4/5 June, 2016 Sydney experienced one of its worst storms in years hence unfortunately some of our rooms were impacted by water damage. However I am really pleased to read that the... More 

Sydney, Australia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 11, 2016

Our room was compact, but very clean (as to be expected), staff friendly, shuttle to airport on time, very comfortable bed,quiet night with no airport noise, good shower, and an excellent meal in the restaurant down stairs, a very positive experience for a quick stop before an early flight.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Annabel M
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear Annabel M, Thank you very much for taking the time to post your feedback on TA regarding your recent overnight stay at Ibis Sydney Airport. You have certainly summed up what the team and I always aim to deliver to our guests; a clean room, reliable shuttle service, great shower, excellent food, and of course, friendly staff! Thanks again... More 

Sydney, Australia
1 review
2 of 5 stars Reviewed June 8, 2016

The excuse for a not good cleaning in the room is because they were doing upgrades to other rooms. Blankets were dirty with hairs, You can see they just clean a little bit. Staff was OK and restaurant average.

Review collected in partnership with Accorhotels.com

Helpful?
Thank sadur90
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear sadur90, Thank you for taking the time to inform us about your experience at ibis Sydney Airport. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we do strive to provide a superior service experience for every guest therefore your feedback is very important to us.... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ibis Sydney Airport - introducing our newly refurbished AAA rated 3.5 star property at Sydney Airport. We are 100% non smoking with a restaurant, bar, internet access, guest laundry and car parking (fee applies). Ibis - Hotels the way you like them. ... more   less 

Additional Information about Ibis Sydney Airport

Address: 205 O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Price Range: $113 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Sydney Airport 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Ibis Hotel Sydney Airport
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