Great resort, fantastic location, friendly and helpful staff, engaged, motivated. Il Mulino food quality pathetic and disappointing. Fast and penetrating action needed for improvement. Both for dinner and breakfast.
We are thankful to the Acqualina’s Team and, particularly, Carolina, the Front Desk Manager, for our grand time and memorable birthday at the Resort. The Acqualina Team is dedicated to science and art of Hospitality, and to ongoing excellence of their services. The Front Desk staff was very friendly and pleasant, always quick to offer us their attention. Everyone, from door greeters to swimming pool and beach workers were caring, professional, and precise. We want to give our Special Thanks to you for your attention and your time making our birthday stay memorable and special with an elegantly decorated room and tastefully supplied fine treats. We will definitely be back!
My family just returned from a week at Acqualina. We had a fantastic stay and the resort is truly 5 star. In particular we loved that the pool and beach are so close and easily accessible. You can be out of your room and onto the beach in 5 minutes or less. The beach was the nicest/cleanest beach you can find anywhere. The service truly separates Acqualina. Beach/pool set up was outstanding and fast. Everyone is extremely friendly. We booked Acqualina in part because I had read that it is kid friendly and we definitely found that to be the case. If you’re considering going - do it!
I don’t know where to start. The resort and staff are amazing. Almost every single staff member learned our names and called us Mr. (last name) and Mrs. (last name). They wanted to associate a name with a face. They were all genuine, polite and kind, and went out of their way to make sure we were comfortable and happy. You could tell they love their jobs. I only wish I could remember more of their names. When we arrived, Luis helped with our luggage, stored it until our room was ready, and then brought it to our room. At check-in, the staff was so helpful. As this was our first time to stay at Acqualina, we were given a tour of the hotel. A few policies were explained to insure that only hotel guests, residents, and member can use facilities such as pools, beach lounge chairs, and some restaurants, which we greatly appreciated. The resort is lovely, organized, and well run. The staff that set up and take down lounge chairs, cushions, umbrellas, and towels were meticulous, both at pools and the beach. That in itself was a well-oiled machine. The outdoor area for dining, Il Mulino for breakfast and Ke-uH for dinner, is beautiful. It’s gorgeous to see the beach, waves, and palm trees as you dine. The view from Costa Grill is also spectacular. We loved the view of the ocean while having lunch, and also the food and frozen lemonade. Ion, who I believe is the manager, is so kind and caring about the customer’s experience. William, Il Mulino bartender, was absolutely wonderful. He makes great drinks and is interested in the customer. If you stray from your regular drink, he knows and makes sure that you do want something different. When ordering wine, William took the time to ask questions and then make a suggestion including a taste. We had drinks in the bar every night. At William’s suggestion, we had dinner at Il Mulino and it was delicious. The staff is so attentive to detail. It was interesting to watch some of the food be prepared tableside, it was done so smoothly and somewhat aside from the table. We had an oceanfront room that we loved. Sitting out on the balcony any time of day or night was spectacular. Watching the staff rake designs in the sand on the beach was incredible. Housekeeping staff was gracious and did a great job of cleaning the room during the day and turn-down service at night. We can’t return soon enough! …
The Best Hotel in Miami and USA! Staff are very professional and friendly! Special thanks to Luis and Valeria-front desk, Anna, Alejandro and Gianfranco-beach services, Victor - breakfast waiter! Thank you all for your amazing service!!! We can't wait to come back!!!
We are repeat guests at Aqualina Resort, the beach service is one of the many reasons that we keep coming back! The beach staff is the picture of professionalism! Our waiter Aris anticipated our every need, making us feel truly like special guests. He is a wonderful person and his kindness did not go unnoticed. Our beach attendant Trey helped ensure that our chairs/umbrella/towels/solar bed were just perfect. The attention to detail made a difference in our vacation! We will be returning for another trip in a few weeks and I am looking forward to enjoying the top-notch customer service from the Aqualina Resort staff. WE are lucky to have found such am amazing resort!
One of the most fantastic stays in my life! The property is beautiful and the suites are very comfortable and maintained. The service of the staff went above and beyond though and is the best I have had Post COVID. The spa was wonderful and again the staff were exceptional. Il Mulino was not only great food but an experience.
I stayed one week for business and leisure, the resort and the accommodation are very good, what makes this place exceptional is the staff, everyone is warm, kind and professional. I definitely will come back. Thank you for making my stay a memorable one.
Aqualina was amazing. The service was by far the best we had experienced. I went to Aqualina and stayed there for my girlfriend’s birthday and also proposed to her. Staff made us feel like royalty like something we had never experienced. Ruben at comsierge , Adlija at guest services, Maria Carolina the Director of reservations, Maritza at the pool service, the beach crew, I Mulino staff, valet parking to housekeeping were the most wonderful crew ever. I’m forever grateful for you all. Thank you Aqualina !! And she said “yes” 🥰🥂💍
The most amazing resort with exceptional service and dining experience! Julian, at the front desk, was beyond accommodating and did everything possible to make our stay FIVE star. Richart at the bar was amazing and went above and beyond to met all our needs. Will go back!