Nice getaway! The staff provided great service, great quality food! Perfect location! Great restaurants near by. Everyone was professional and polite! Great distance from downtown Miami. We will definitely return!
We keep coming to Solé over and over when we are in Miami! This is because the hotel and the service is always outstanding. The room is beautiful and well kept, the beach is always clean with chairs and umbrellas. The best are the staff...always smiling and accommodating, will help you whenever you need help, will stop to chit chat and make sure you are having a great stay. Fiorella is especially friendly and makes our stays here at Solé extra special! Joel and Pedro at the beach are always in a good mood and constantly check up on us to make sure all is well! Thank you Solé! We will be back!
My review.. hello everyone, first thing I would like to thank Mr. German Sandoval for being a great manager who help methis gentleman was very professional and very understanding, he made my vacation superb in every way possible thank you so much. I definitely recommend anyone that stays at this hotel please just ask to talk to him and he will do everything in his power to fix the problem. The day you check out, you leave with a huge smile… thank you once again, you are a true manager who knows how to fix problems and make you smile with a great stay at this hotel… I also would like to thank Oscar who was very helpful with my luggage and questions. Louis the maintenance guy who also helped me. Thank you all.
I received great customer service from Zoi, Jackie, and Angle. I was not given the opportunity to correct my registration to a government rate because I did not have the physical ID with me and a photo of it was not acceptable.
Gorgeous hotel on the beach. Our stay was very relaxing. The staff catered to our every need; the room was always clean. The beach was stunning, and I felt as if we were whisked away to the Bahamas at this hotel.
This hotel is FOUL. The first day we went looking for ice to which you need to call the front desk to bring it to you, and no one answered the entire day. The second day we stayed in a room we found a dead COCKROACH on the floor in our bedroom. We called the front desk multiple times to which AGAIN no one answered. We finally get through and they said they would come move us out of our room and provide a new key card. No one came and we had to go to the front desk ourselves to get a new room. We are moved into the “nicest room they have to offer.” The room has pee in the bathroom toilet, which was no one in our parties, as we had just entered the room. Then, we are brushing our teeth and what comes running out of the sink drain but another COCKROACH (alive this time). It runs up the sink, through our toiletries on the vanity and up the wall. Then I killed it and it did not die. I wish this was a joke. I called the front desk and again they did not answer. We did not leave the room because we had an early flight in a couple hours and figured if there’s cockroaches in two rooms they’re throughout the hotel. The manager the next morning promised me a refund for one of the nights there, and honestly I should’ve pushed for more, at least one free night per cockroach encounter. Because I booked through Booking.com they said I would have to file the refund through them and they would approve it on their end. Now it has been a month of back and forth between the hotel and booking.com who continue to blame each other for my refund not being processed. Do yourself a favor AND STAY AWAY FROM THIS NIGHTMARE OF A HOTEL. Otherwise you’ll need to spend more money on dry cleaning fees just in case of roach infestation in your clothes when you come home.…
Solé Miami is my go-to while in the Miami area. It's clean, organized, and the staff is amazing! I highly recommend staying in the one bedroom ocean view suite, as the views are absolutely breathtaking!!
Nice hotel, well located directly on the beach, with competitive rates and very clean rooms and amenities. Pool and beach services were just perfect. Hotel and banquet staff professionalism and attention was remarkable. Great stay!
The stay was excellent from breakfast to beach service. A plus is that it is 5 mins away from Aventura, one of the best malls in America. Sole was a delightful experience. Definetely coming back soon!
This is a very nice resort in beautiful sunny isles beach. The pool however is very small and the food from the Balleen kitchen was subpar. Nothing taste fresh, and was more like processed/frozen food. You are better off just dining out. It should be far better for the price that they charge; including a 20% gratuity. There are no ice machines on the floors and you have to call down for someone to bring you some, which is very inconvenient. There is a daily resort fee and valet parking fee. I'm not sure why a resort fee when you basically pay for everything anyways and parking should be free for guests. My Overall review is that It is a nice resort, and the staff is super friendly and polite.