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The Countryman Inn

Traveler (7)
Dining (2)

About

#2 of 4 B&Bs / Inns in Pontyclun
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
Property amenities
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Non-smoking hotel
Room features
Family Rooms
Non-smoking rooms
43Reviews
0Q+A
11Room tips
Traveler rating
  • 24
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  • 4
  • 1
  • 4
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Popular mentions
We arrived after 8pm and were greeted with a friendly smile and a roaring fire. The room was really cosy and very comfortable, spotless too. Had a wonderful night's sleep. We explored before breakfast and what a beautiful location! So pretty. Breakfast was a full English and or cerial and juice, service was great and the food just as good. The staff were really friendly and very welcoming. I certainly recommend this hotel.
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Stayed one night but it was great will definitely stay again. Despite a really cold weekend it was lovely and warm, rooms clean and well equipped. Breakfast was delicious nothing was too much trouble thank you
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Stayed here for 2 nights. Arrived on the Monday afternoon. Advised by owner there was no restraunt that evening. There are other places to eat close by. Room was clean and cosy. There is kettle in room to make tea/coffee. Also bottled water. TV and hairdryer.Bathroom has shower. Bed comfortable. You can regulate your own heating. Breakfast between 8-9.30am which comprised of cereal,fruit and yoghurt. Cooked breakfast toast and tea or coffee. Which was lovely. Had evening meal on the Tue evening partner had roast lamb and I had lasagne which was very tasty and home made. Owners are very friendly and made us feel welcome. The hotel is set down a country lane which is narrow in places. Very peaceful. There are 3 lakes which you be fish. All in all a very pleasant stay.
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On arrival was greeted by owners who rekindled that there was no restaurant or bar open Monday which was we already ready knew from the Information on the countryman . We booked a table at the 3 saints which is 3 or 4 minutes drive away opposite the royal mint experience which was one of our reason for staying at the hotel. The countryman inn is very warm and comfortable, very nice owners who were very amicable. The breakfast each morning was very nice and a great start to the day. We had evening meal on 2nd night which was super. The countryman also offers a lovely quiet and peaceful surroundings and 3 lakes available if you are an avid angler. We hope to return next year.
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We were due to spend two nights at The Countryman inn to attend a friend’s wedding nearby, tragically just a week before the wedding the groom suddenly died. At that point we were a few days beyond the free cancellation period, I rang the hotel to enquire whether, in the circumstances, the £190 charge might be waived. The lady I spoke to expressed sympathy ( after initially suggesting I might be making the whole thing up to get out of the booking) but refused to waive the charge, she claimed that the only thing she could do is put the room up to be rebooked and if it was then the charge would be refunded which grudgingly I accepted. As the week progressed I kept an eye on the website which consistently stated the hotel was fully booked, leading me to come to the conclusion that I was lied to and the room was not going to be made available to be rebooked - something that was proved to be the case when I was called by the hotel at 22.30 on the night I was originally booked in and asked what time I would be arriving! Expressing my surprise and disgust at the situation the lady blustered and said she thought we’d sent them an email in the week saying we would be attending after all - utter nonsense and an outright lie! Appalling customer service.
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PRICE RANGE
$106 - $146 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomWalesSouth WalesPontyclun
NUMBER OF ROOMS
13
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