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Riverside Hotel

Cinderhill Street, Monmouth NP25 5EY, Wales
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1 room 1 adult
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133 Reviews from our TripAdvisor Community

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Newport, GWENT
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 29, 2015 via mobile

We booked here for a Christmas eve treat for six. We were the only table in the restaurant that should have rang alarm bells. The starters were mediocre but the main course was literally some frozen veg and barely warm. Three turkey lunches and three beef. Extremely disappointing. After the lunch only three of us ate dessert and that too... More 

Helpful?
1 Thank meinjenn
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

Not exactly luxury,but certainly suited our needs.Food was good and the bar was lively. Rooms seem a bit dated but they were clean and comfortable.We,ll use this hotel again. The staff seemed to be mostly youngsters but they were all quite friendly.

Helpful?
1 Thank mike f
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 27, 2015 via mobile

A group of 4 stayed here on a business trip, upon first arrival we noticed the staff gave us a warm welcome and where very friendly. The rooms where a slight let down, the whole corridor smelt of damp and bleach. The room was small with a tiny television. No plug sockets near to the bed. Bathroom was old and... More 

Helpful?
1 Thank Emma H
Cardiff, United Kingdom
Level Contributor
137 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed October 23, 2015 via mobile

We were staying as we had organised a dinner and lunch for our large group of friends from our organisation. Both 3 course meals were very good. The hotel is in a nice position with good parking, it is a little tired but clean and more than adequate with some nice sitting areas and a decent bar. If you are... More 

Helpful?
Thank Melvyn J
Riverside418, Manager at Riverside Hotel, responded to this review

Many thanks for this lovely review. We look forward to seeing you again next year. More 

Southport, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 19, 2015

To start with the positives the Riverside Hotel staff were friendly and a generous well prepared breakfast was provided. However, the bedroom was featureless. The double glazing was faulty and the bathroom tiling was mouldy and in urgent need of refurbishment. There were too many scruffy notices dotted around, and the whole place felt run down,. It is in such... More 

Helpful?
Thank paddy274
Riverside418, Manager at Riverside Hotel, responded to this review

The rooms are standard rooms for a two star Hotel, which we get graded on every year! I am pleased you felt the staff were great . They do work very hard and will appreciate your nice comments. More 

London, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 19, 2015 via mobile

Such a pity that this hotel has been allowed to be so run down. The website looked very promising but the reality was very different. Room carpet was dirty, nothing behind the furniture had been cleaned and the bathroom towel rail was hanging off. Breakfast was below average too. We were very disappointed.

Helpful?
Thank Nilam3
Riverside418, Manager at Riverside Hotel, responded to this review

I can't believe the breakfast was below average. Most of our reviews say how great the breakfast is, and to be fair it is good! More 

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Tredegar, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 19, 2015

We were delighted with our welcome at the Riverside Hotel. We were a party of 15 for lunch and were accommodated with friendly and efficient service. Three of our guests (all well travelled) agreed that the beef lasagne was the best they had ever had. The meals were generous and served hot. Salad and chips were plentiful and fresh bread... More 

Helpful?
1 Thank barbiwales
Riverside418, Manager at Riverside Hotel, responded to this review

Thank you so much for this lovely review. I will let all staff know how much you enjoyed your lunch, More 

Solihull, United Kingdom
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed September 16, 2015 via mobile

Set on the road next to the river in Monmouth this hotel is, in my opinion, perfect for s group of golfers to base themselves ... Which is just what we were, 28 of us. There are double, single and connecting family rooms... I have heard advisors say not to stay here but I found it just fine. Bathroom is... More 

Helpful?
2 Thank Brummiehome
Riverside418, Manager at Riverside Hotel, responded to this review

Thank you so much for this review. This is exactly what the Riverside is, We don't try to be anything else, as long as the rooms are clean, breakfast is good and we have a variable selection of refreshments we know 90% of people will be happy. We are pleased you were. We hope to see you again soon More 

Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 2, 2015

We arrived and was given a room that smelt of cats so asked to move but we were told there were no more rooms available. Two hours later the staff changed and when we asked again for an alternative room a much nicer room was provided that had a small TV which the other room didn't have and a larger... More 

Helpful?
Thank Christine H
Shropshire, United Kingdom
2 reviews
1 of 5 stars Reviewed August 31, 2015 via mobile

In 3 words..... DON'T GO THERE! nothin like pics....the room was across car park, it was filthy dingy dated and mouldy. The facilities were non existent. The carpet was frayed covered in dust and hair, the TV malfunctioned, towels were dirty and we had to ask for replacements the shower was filthy and mouldy. Beds were ancient uncomfortable and duvet... More 

Helpful?
Thank Jane T
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