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Room & Suite (43)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
Location
Cleanliness
Service
Value
Travelers' Choice
Palé Hall is a Victorian mansion and bespoke hotel, a peaceful and luxurious retreat, surrounded by natural beauty, and accompanied by the finest wines and food. Palé is a warm and welcoming country house that resonates with the history of a bygone era.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Game room
Hiking
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Wine / champagne
Billiards
Canoeing offsite
Board games / puzzles
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Fireplace
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Complimentary toiletries
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Languages Spoken
English
Location
Full view
Contact
Pale Estate, Bala, Llandderfel LL23 7PS Wales
Getting there
Rental CarsSee all Llandderfel rental cars
431Reviews10Q+A78Room tips
Reviews
Traveler rating
- 375
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Popular mentions
Went for lunch on a weekday - certainly a lovely & impressive location. Things started well, with attentive service a good menu and well presented food, unfortunately the service petered out after the first course. Seemed the attention was then on afternoon teas being served in a different dining room - we never saw the original waitress again & other staff hurried pass dealing with high teas without any acknowledgement of us Was considering a desert but as no one seemed interested in dealing with us I walked off to the reception to find someone that would take our payment . This would be somewhat irritating in a standard everyday pub restaurant but is even more galling when paying 5 star prices - we are not ones for making complaints or poor reviews generally & if the venue had not been such an upmarket establishment would have left it at that - but since it is promoted as a high end hotel charging such prices I believe it deserves a poor review based on the service offered - certainly it spoiled our experience…
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Date of stay: June 2021
Value
Location
Service
Helpful
+1
A truly beautiful hotel set in fabulous grounds. We stayed for three nights and everything was perfect. The staff are a step above and an absolute credit to the hotel. Warm, welcoming and knowledgeable on the history of the house. Dined in both restaurants and equally as good as each other Can’t wait to return
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Debbie Cappadona, General Manager at Pale Hall Hotel
Responded yesterday
Good afternoon Thank you so much for your lovely review. I am delighted to read you had such a good time with us and it is always a joy to hear kind words said about our wonderful team. We very much look forward to welcoming you back very soon. Take care. Kind regards Debbie Cappadona GENERAL MANAGER
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We styled two nights. We found the standard of the room is very poor and unbelievable for a five star hotel. The television was screened by reflection and not visible from the bed. We complained to manager who suggested close all the curtains which did not solve the problem so we were moved to an upgraded room. We could not believe the standard of furniture. They were of very poor standard what you see in a clearance auction. The wardrobe’s door was lopsided and only close and open with bang!. It was not fit for purpose.The bed was antiquated. The building, the surroundings and food are very pleasing. Staff very helpful and attentive. All in all, most certainly not of a five star standard and the extortionate prices but a one star is more appropriate. This is our opinion and experience.…
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Debbie Cappadona, General Manager at Pale Hall Hotel
Responded yesterday
Good afternoon I will thank you for your review, as we always appreciate guests taking time to write to us, but on this occasion this was not a pleasant read at all. I was the manager who attended to your tv issue, I was on hand to help but you were most unpleasant to me whilst I was trying to help. You were offered a room move to our Victoria suite, which was a better option for you and you were able to watch the tv comfortably. This room is steeped with history as some of the furnishings are original from when Queen Victoria stayed here in 1889 and also a firm favourite with our regular guests. I did speak to your wife later in the evening and she thanked me for the room move and seemed happy with the change. We are very proud of our achievements and 5 red star status. I think the your comment regarding one star more appropriate is very hurtful and unfair. Wishing you all the best for the summer. Regards Debbie Cappadona GENERAL MANAGER
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Palé Hall is a beautiful building, set in spectacular grounds a few miles from Lake Bala. Our room (Carmarthen) gave us a sweeping view over the gardens, and was very well maintained and equipped. Housekeeping, too, was excellent, with some thoughtful touches (fresh milk delivered each evening, for example). Every member of staff we encountered was friendly and helpful, and we enjoyed an inventive and delicious meal in the "fine dining" restaurant on the first night, and a very good bistro meal on the second night. Breakfasts, too, were first-class. I really wanted to give five stars along with this review, but there were a few small errors of communication and co-ordination during our stay. I would be more than happy to discuss these with the hotel management. They didn't spoil our stay, and we would be more than happy to visit Palé Hall again in the future. It's clearly a place with big ambitions, and, given the friendly encounters with staff and the quality of both the room and the food, those ambitions deserve to come to fruition. Thanks to everyone for an enjoyable stay!…
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Debbie Cappadona, General Manager at Pale Hall Hotel
Responded yesterday
Good afternoon Thank you so much for your kind review. It is always lovely to receive comments about the team and compliments regarding our food offerings. I am sure Gareth and the team will be delighted to hear how much you enjoyed it. I will certainly be happy to receive more details about the "small errors", please feel free to email me on generalmanager@palehall.co.uk should you wish to. I do very much hope to welcome you back to the hotel in the near future. Take care. Kind regards Debbie Cappadona GENERAL MANAGER
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I took my wife here for a 50th birthday trip and we were both absolutely delighted with our stay. The hall and gardens are beatiful. The service struck the perfect balance between polished and professional, and warm and personable. Our room (Llangollen) was elegant, with some fun whimsical details. My wife loved the roll-top bath in the room with lovely views over the grounds and having breakfast in the room on the morning of her birthday was a perfect birthday morning. I ordered flowers, chocolates and a cake to be in the room on our arrival and these were all of the best quality, with a stunning bouquet and divine handmade chocolates. The public areas are very grand spaces but relaxed and not imposing. You feel at ease dressed up or down. The drinks are perfect, with some very fine wines and spirits available, nicely balanced with a good selection of beers and wines by the glass. The cocktails were a hit with my wife, all impeccably made and served. We dined in the casual dining bistro for our first night and the food was excellent. We took the 8 course fine dining option for our second night, and what a spectacular meal it was! The dining room is a grand, elegant space making the perfect setting for a special occasion and the food was flawless. We are both fortunate to have eaten in some special places and the 8 course menu at Pale was the equal the best out there. The menu was accessible, rather than trying to be challenging or unique as some fine dining can, but for an occasion and setting as this, it was all the better for it. Each course was delectable. We left feeling we'd had a perfect celebration getaway, and while such luxury and service necessarily price tag, the value felt good for such an exceptional stay. We'll certainly be back one day!…
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Date of stay: June 2021
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from Debbie Cappadona, General Manager at Pale Hall Hotel
Responded yesterday
Good afternoon Thank you so much for your lovely review. I am delighted we delivered a perfect celebration for your wife's special birthday. I will certainly share your kind words to the whole team and very much hope to welcome you back to the hotel very soon. Take care. Kind regards Debbie Cappadona GENERAL MANAGER
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PRICE RANGE
$305 - $426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pale hall llandderfel, pale hall hotel llandderfel
LOCATION
United KingdomWalesNorth WalesGwyneddLlandderfel
NUMBER OF ROOMS
18
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Claim Your Listing Frequently Asked Questions about Pale Hall Hotel
Which popular attractions are close to Pale Hall Hotel?
Nearby attractions include Llyn Tegid (Bala Lake) (3.6 miles), Caerau Gardens (2.4 miles), and Stori Beer and Wine CYF (3.6 miles).
What are some of the property amenities at Pale Hall Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Pale Hall Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pale Hall Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Pale Hall Hotel?
Conveniently located restaurants include The Berwyn Restaurant, Dudley Arms, and Cyfnod Cafe Bistro.
Is Pale Hall Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Llandderfel.
Are any cleaning services offered at Pale Hall Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pale Hall Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pale Hall Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Pale Hall Hotel?
Many travelers enjoy visiting Moel Ty Uchaf (3.9 miles) and Tomen y Bala Castle (3.4 miles).
Does Pale Hall Hotel have any great views?
Yes, guests often enjoy the mountain view available here.