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Crowne Plaza Memphis East

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Crowne Plaza Memphis East
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464 Reviews from our TripAdvisor Community

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Showing 457: English reviews
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I flew down from Atlanta, GA to attend my niece's graduation at the Fed-ex Forum; she received a Master of Science degree in Speech and Pathology Therapy from the University of Memphis. The outside of the hotel looks amazing! The "hot" breakfast was DELICIOUS! You could choose from grits, eggs, bacon, sausage, potatoes, cereal, fruit, juice.....many choices to please everyone!... More 

Helpful?
Thank QueenBrie
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

QueenBrie, Thank you for your review and rating! I'm delighted to know that we were all of the things that you required while you stayed with us. Please feel free to visit again anytime! More 

Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Our experience with CP was surprisingly below average. We had dingy, dated but moderately clean rooms. The hallway carpets and wallpaper had seen better days. The only saving grace was the helpful staff. Can't comment on the breakfast- didn't make it that far.

Helpful?
Thank Jackson P
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear Jackson P, Thank you for taking the time to leave us a review. We strive as a hotel to provide a clean and comfortable place to stay. I am glad to hear the room cleanliness and our helpful staff exceeded your expectations. However, I regret we were not able to provide you with the accommodations you expect due to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Crowne Plaza for a business trip. The hotel is undergoing a huge renovation, but you don't hear the typical construction noise. The staff at the hotel were incredibly friendly and helpful. I was pleasantly surprised at the quality of the free breakfast. Nothing like a hearty breakfast (eggs, bacon, pancakes, fruit, potatoes, orange juice, milk and... More 

Helpful?
1 Thank Charlie W
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Charlie W, Thank you for your rating and review about your stay. I'm delighted to know that you enjoyed your stay. We look forward to your next visit with us. More 

Arlington, Virginia
Level Contributor
102 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently had reason to stay here while in the area for business. I have always been a fan of IHG and Crowne Plaza as you typically get no surprises. This location is dated but under renewal. The lobby is reminiscent of the 80s and all the decor is still there but the place is clean and well staffed with... More 

Helpful?
1 Thank CD R
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

CD R, Thank you for your review. Yes, we are in the middle of a complete renovation. If your travels bring you back to Memphis later this year please come and stay with us so you will see all of the changes we've made first hand. More 

Atlantic City, New Jersey
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was only here for one night on business. The staff was very friendly and helpful, the room was clean and comfortable and all in all it was very nice. They were doing some renovations at the time I stayed, but that didn't interfere with anything. I do think that the renovations would help. The hallway on my floor was... More 

Helpful?
Thank northtrav460
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Greetings Northtrav460, Thank you for your review. I am delighted to know that you enjoyed your stay. Hopefully your travels will bring you back to Memphis again and you can visit. More 

Level Contributor
5 reviews
5 hotel reviews
2 of 5 stars Reviewed 5 weeks ago

I had read previous reviews but was willing to give the Plaza a try. Upon arrival a distinct unpleasant odor was present. The outdated furnishings in lobby would later prove to be the standard throughout the establishment. I was given a king size bed which slept two comfortably. Television service was poor as the TV provided no guide channel. In... More 

Helpful?
Thank Dan G
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Dan G, Thank you for taking time to provide your open and honest feedback from your previous stay. Please allow me to extend my apologies for the condition of certain areas of the hotel. I can assure you that entire hotel is in the process of renovation. Unfortunately, the lobby area has yet to meet that phase of the project.... More 

Travelers are raving about these Memphis hotels

Nashville, Tennessee
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 19, 2016

Good solid breakfast included in price, very tired with work going on. Pool area is very tired and dirty, inside pool area was out of commission with a refurb happening. Air conditioning in the gym did not work. No shuttle bus down town, the guy at reception ( beard but no moustache) booked us a cab (I presume from a... More 

Helpful?
Thank bluebear35
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Bluebear35, Greetings, I hope this finds your well. Thank you for providing us with feedback from your visit. Please allow me to apologize for the prices that you paid to go to downtown. It sounds like a private car took you to downtown. Often times cabs are not readily available in our area. At that point a front office representative... More 

Philadelphia, Pennsylvania
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 18, 2016

While the area that this hotel is in is not the best for vacationers, the Crowne Plaza Memphis East is a fairly nice hotel with reasonable rates. Parking and breakfast were included, and the parking lot is fenced in and has a security truck to patrol. The room was clean, with two queen sized beds, and the breakfast buffet was... More 

Helpful?
Thank RobT70
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

RobT70, Thank you for your review! We look forward to your next visit! More 

Level Contributor
5 reviews
5 of 5 stars Reviewed July 17, 2016 via mobile

I love this place yesyesyes very big in I love the pool area the rooms is very nice the people nice nice place to eat I would tell all my friends in family the big rooms are the best my family love the seating area omg its a plaza in a lot of stores around I love this area in... More 

Helpful?
Thank Taneshia S
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Tanesha S, Thanky your for your heartfelt review about the hotel and your stay. We done your travels bring you you back to visit with us soon! More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 17, 2016 via mobile

1. Don't stay in east memphis. I stayed near airport. Changed hotels...I was not comfortable in area outside either hotel. Wolf chase / downtown was nice on other trips 2.there are no near restraunts except fast food 3. Indoor Pool and lobby under construction. pretend they don't have one 4. The Place Smells Weird 5. The outdoor pool has had... More 

Helpful?
1 Thank msalex k
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Greetings Msalex K, Thank you for your open and honest review and rating for your recent stay with us. I would like to extend my most sincere apologies that your stay did not go over as planned. The renovation that the hotel is undergoing is a difficult task and our guests sure as out guest are impacted the most. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Blvd, Memphis, TN 38118-2410 (Formerly Hotel Memphis)
Location: United States > Tennessee > Memphis
Price Range: $119 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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