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Quality Inn

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Quality Inn
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100 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Virginia Beach, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

This was a horrible experience from the moment I arrived - to start not once was I acknowledged, only my fiance was. I contacted the Quality Inn customer service department - rated this location on their site - sent pictures and I have not heard form anyone with Choice Hotels 1. There was only one trash can in the room... More 

Helpful?
Thank jillfranklin2312
Oklahoma City, Oklahoma, United States
2 reviews
1 of 5 stars Reviewed 1 week ago

So, a big thanks to the Quality Inn of Memphis. My bank account is now frozen! Even though my room was already taken care of this past weekend by the promoter of the event I was in attendance, they felt the need to run my credit card for the room charge in addition. This has caused me 2 file a... More 

Helpful?
Thank Keisha K
FrontDesk_GM, General Manager at Quality Inn, responded to this review

Thank you for taking a moment to provide your review. All guest feedback is welcome as we consider it an opportunity to improve. We apologize for the mistake regarding your charge and we are trying to rectify this misunderstanding as soon as possible. Unfortunately, it is up to your bank to release the funds back to you once we have... More 

Travelers are raving about these Memphis hotels

Staten Island, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at QUALITY INN, Oswego, NY and today I booked a trip with Cheaptickets,com to stay at Quality Inn (Memphis). I accidentally selected two SMOKING rooms at the Qualify Inn in Memphis, TN. When I called Quality Inn and spoke to Cory at the front desk, he IMMEDIATELY and WITH NO HASSLE, changed the booking to two NONSMOKING... More 

Helpful?
Thank ltwomley
FrontDesk_GM, General Manager at Quality Inn, responded to this review

We are looking forward to your upcoming visit in October. Thank you for taking a moment to provide your feedback regarding your positive interaction with Cory. We are happy to hear that your needs were accommodated in an efficient and friendly manner. We will continue providing the wonderful service you experienced over the phone and we hope you enjoy our... More 

Memphis, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here over the weekend as part of our staycation and it was great! We wanted something centrally located to all of the fun stuff without the hassle of downtown parking fees and this was a great fit! Check in was a breeze with the front desk attendant being delightful and we were in our room very quickly. The... More 

Helpful?
Thank TrishaB78
FrontDesk_GM, General Manager at Quality Inn, responded to this review

We appreciate you taking the time to share your wonderful experience with us. Thank you for choosing Quality Inn Memphis for your recent stay-cation. We are glad we were able to provide you and your family a central location with all the amenities and expected accommodations for your relaxing trip. It always brightens our day to hear that our guests... More 

Aspen, Colorado
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We checked into this hotel choice privlages had my points messed up Corey the assistant manager gave us a free night the rooms are terrific and all the staff is outstanding. I would recommend this property to anyone traveling through the area.

Helpful?
Thank Jackson L
FrontDesk_GM, General Manager at Quality Inn, responded to this review

Thank you for choosing Quality Inn Memphis! We are thrilled to hear we were able to resolve the initial issue during your check in. Providing accommodating service is what our staff always strives to achieve and it's great to hear we accomplished this. Your kind comments will be used to encourage our staff to keep up the great work! We... More 

El Dorado, Arkansas
1 review
1 of 5 stars Reviewed August 13, 2016

One the most unclean hotels that I have ever stayed at. Cigarette burns on all the bed linen. Dried feces on the bed spread. Unclean bathroom with dust and mold. Musty smell in the room like it had not bee used in quite some time.

Helpful?
Thank ChrisOMGnastyroom
FrontDesk_GM, General Manager at Quality Inn, responded to this review

Guest feedback is vital to our improvement. Thank you for taking the time to share your experience with us. We will be sharing your comments with our staff to remind them of the importance of being more detail-oriented when performing their duties. We apologize for the state you found your room to be in and we wish you had informed... More 

1 review
1 of 5 stars Reviewed July 25, 2016

We showed up, checked in, found bloodstains on the bedding. We immediately went to the front desk to cancel. They told us to our face we would be refunded our money, but charged us anyway and still refuses to give us a refund. Literally the worst hotel experience I have ever had.

Helpful?
Thank William H
Watertown, Wisconsin
1 review
1 of 5 stars Reviewed July 13, 2016

Cockroaches in the room, mold all over the walls. Said that they tried to make it right by offering us another room. Who would want to stay at a hotel that has cockroaches? not to mention they may have other bugs as well. I absolutely do not recommend anyone ever staying. The assistant manager Corey said they would not refund... More 

Helpful?
Thank erinsella
montreal
Level Contributor
148 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed July 5, 2016

We booked this hotel as we cancelled our other sty which was closer to Beale street for not being as advertised. This hotel had a nice pool, decent breakfast with clean rooms. Met our needs for a night stay. Had to drive to Beale street but not far at all.

Helpful?
Thank rockobello
Washington DC, District of Columbia
2 reviews
1 of 5 stars Reviewed June 11, 2016 via mobile

McDonalds trash was on the dresser, church's chicken condiments were on the desk, and the bathtub was dirty. Hands down the dirtiest hotel room I've ever checked into. Ever. Sure, it's run down, bit after failure to perform simple hygiene, who cares?

Helpful?
Thank endobert
Questions? Get answers from hotel staff and past guests. Ask a question

51 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn® hotel in Memphis, Tennessee is centrally located, offering easy access to famous area attractions, including the Orpheum Theatre and Memphis Rock Museum. This Memphis, TN hotel is also near Woodruff House, Memphis Riverboats and Rhodes College. Its perfect location and convenient access to area attractions make the Quality Inn a great place for business and leisure travelers in the Memphis, Tennessee area. ... more   less 

Additional Information about Quality Inn

Address: 42 S Camilla St, Memphis, TN 38104-3102 (Formerly Union Express)
Location: United States > Tennessee > Memphis
Price Range: $77 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 125
Reservation Options:
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Also Known As:
Union Express Hotel Memphis
Red Roof Inn Memphis
Red Roof Hotel Memphis
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