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Sheraton Memphis Downtown Hotel

1,301 reviews
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Traveler (214)
Room & Suite (246)
Pool & Beach (32)
Overview
  • Excellent37%
  • Very good31%
  • Average19%
  • Poor7%
  • Terrible6%
Travelers talk about
“convention center”(111 reviews)
“memphis downtown”(52 reviews)
“beale street”(173 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Memphis Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,301)Write a Review
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All reviewsconvention centermemphis downtownbeale streetthe club loungetrolley busvalet parkingstarbucks coffeenice hotelbuffet breakfastvalet servicemain streetmississippi riverbassindoor poolthe room was nicehousekeeping stafffew blocks
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41 - 45 of 1,260 reviews
Reviewed November 3, 2017

I stayed here for a week on business and was impressed with how courteous, well-informed and professional the staff was; from the reception to the maids. The rooms were clean and comfortable. You can't go wrong staying here.

Thank Tansie M
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded November 4, 2017

Dear Tansie M, Thank you for the awesome 5 star review. We are so pleased to hear that we exceeded your expectations. We truly appreciate your business and look forward to another opportunity to serve you in the future! Cheers, John W

Reviewed November 3, 2017 via mobile

Stayed here for a conference and was very nice and clean. Everyone polite and nice..housekeeping was very accommodating to our schedule. We likes the convenient walk to everything downtown and bass pro. Great place to stay!

Thank docbob3
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded November 4, 2017

Dear docbob3, Thank you for taking the time to share your feedback. We truly appreciate the 5 star review and are pleased to hear that we exceeded your expectations. We look forward to another opportunity to serve you again in the future! Sincerely, John W

Reviewed October 25, 2017

Located on the main tram line and an easy walk to AZO HQ, this delightful hotel has a highly motivated and sincere staff. Along the tram line you will find some of the top restaurants in Memphis. The beds are EPIC. The Club offers great,...More

1  Thank robinbayvillage
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded November 4, 2017

Dear robinbayvillage, WOW! What a great review! We pride ourselves on providing a memorable experience for all of our guests and I am so pleased to hear that we exceeded your expectations. We want to say thank you for your business and we hope to...More

Reviewed October 22, 2017

I accompanied my partner who was attending a conference at this hotel this past weekend. The service was absolutely TERRIBLE. No one ever came to clean my room of their own accord--and I did NOT have the "I don't want my room cleaned" sign up....More

Thank LitPr0f
Response from John W, Front Office Manager at Sheraton Memphis Downtown HotelResponded October 23, 2017

Dear LitPr0f, Thank you for taking the time to share your recent experience at the Sheraton Memphis Downtown Hotel with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest...More

Reviewed October 20, 2017

Stayed here wed 11th Oct on a tour for a couple of nights. Hotel was clean, tidy but too far to walk into Beale Street. You had to get either the trolley bus or a taxi. Beale street was fantastic, great bars and nightlife -...More

1  Thank Jan503869
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded November 4, 2017

Dear Jan503869, Thank you so much feedback. We truly appreciate your business and look forward to another opportunity to serve you again in the future! Sincerely, John W

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17891011252
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
$147 - $270 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$147 - $270 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (214)
Room & Suite (246)
Pool & Beach (32)
Dining (31)
Hotel & Grounds (234)
Bathroom (21)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Lindsy K
July 23, 2017|
AnswerShow all 8 answers
Response from Chatmanozz | Reviewed this property |
Only opened certain hours it's a nice pool
0
Votes
Mizzez F
April 27, 2017|
AnswerShow all 9 answers
Response from | Reviewed this property |
I've had issue with the hotel not being clean. I've stayed here three times and my room has been dirty every time.
0
Votes
AB07Preston
March 27, 2017|
AnswerShow all 4 answers
Response from John W | Property representative |
Hello AB07Prest - When you check-in, the system will hold funds for the amount of your room and tax and add $50.00 to that for incidentals. I always recommend using a credit card so that you don't hold up funds in your... More
1
Vote
Room Tips
"Ask for a room away from the elevators if you desire a quiet night!"
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"River/City view was pretty nice"
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"Ask for a view of the Mississippi River, which would be one of their higher floors."
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"Ask for a room that gives you a view of the Mississippi River"
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