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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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972 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Reviewed yesterday NEWvia mobile

100%... Sorry, Correction 110% Professional...Camron the best Valet in Memphis...wonderful man who makes you feel at home before you walk inside to check-in...thanks for the best service. If you ever come to visit Memphis and stay here get ready to meet a wonderful staff...

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Thank John W
Memphis, Tennessee
Reviewed yesterday NEW

Room was clean, door hardware need some attention, had to insert key card several time every time. Mattress felt a little lumpy, but I sleep on a Temperpedic. Overall not bad. Good food and atmosphere

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Thank 11bugman
Rancho Cucamonga, California
Reviewed yesterday NEW

The room was nice and updated except the bathroom shower head was weak and could be pulled away from the wall. The door lock kept rejecting my key (9x) it's an old system and needs to be replaced. Security kicked my large group for the meeting out of the bar area very rudely every night and because there is NOTHING...

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Thank Chris B
Riverview, Florida
Reviewed 3 days ago NEW

Location was perfect,close to everything we wanted to do and trolley stop right out the door.Staff was wonderful from checking in to check out.We got an early check in and a late check out.They were all so very kind.Would definitely stay again!

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1Thank Julie W
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Julie W., We are delighted to read that you received excellent service during your stay with us. We are a very large hotel and do our best to make sure every guest has a great time with us. Thanks so much for this nice review. Hope to have you back again in the future. Cheers, Dan

Rogers, Arkansas
Reviewed 3 days ago NEW

I was impressed by the staff, the accommodations, and the overall experience at the hotel. I would stay there again preferably. We enjoyed the indoor swimming pool and the restaurant. The only thing that I thought was a minor inconvenience was when we had to pay for the water bottles and other items we purchased at the guest store. We...

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Helpful?
Thank kathleenapolk
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kathleenapolk, Many thanks to you for the wonderful 5 STAR review. I'm so glad you had a great stay with us and that the staff took great care of you. Thanks for the comment about the gift shop...we are trying to figure out another way to better serve the guest with that when times get very busy at the...

Knoxville, Tennessee
Reviewed 3 days ago NEW

Sheraton Memphis Downtown Hotel always goes above and beyond to make sure their guests are happy with their stay. Friendly staff, great breakfast, clean and comfortable rooms... I would recommend this hotel to anyone.

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Thank kaitie125
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kaitie 125, Thank you so much for the 5 STAR review. We truly appreciate you taking the time to share your experience on Trip Advisor. We work hard every day to provide great service and I'm so happy we delivered that to you! We hope to have you back again in the future. Cheers, Dan

Nashville, Tennessee
Reviewed 4 days ago NEW

This trip was for a cheer competition at the Memphis Cook Convention Ctr. The hotel was perfect because it was connected to the convention ctr by a crosswalk. The hotel staff was very friendly and willing to assist. The only thing I would change is the cost of food at the grille. I was craving a salmon but it was...

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Helpful?
Thank Kristie H
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kristie H., Thank you so much for the 5 STAR review! We are thrilled to read that you had a great stay with us. Sorry that the Salmon was too costly...but we do have a great Salmon sandwich....it is so good and it's $14.00. Hopefully you will get an opportunity to stay with us again in the future. Cheers,...

Las Vegas, Nevada
Reviewed 4 days ago NEW

I'm giving the Sheraton Memphis Downtown Hotel the highest marks, because everything about their staff, facility, and location are top notch! It's so easy to get to Beale St. and many other cool downtown spots from the Sheraton Memphis via the trolley bus, which is right outside the front door of the hotel and comes every 15 minutes and only...

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Helpful?
Thank Ralph M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ralph M., WOW....this is a breath of fresh air! Thank you so much for the 5 STAR review and for the kind words. I have already shared this one with our team as this will put big smiles on the faces that work hard every day to deliver excellent service to our guests. We hope to have you back...

Scranton, Pennsylvania
Reviewed 5 days ago NEW

Very friendly staff and very attentive to my needs. Loved the text check in and follow up. Appreciated the courteous feeling of staff and concierge. Clean room and great having free wifi. Also love the fact that they are into saving water and have great free coffee in room (Starbucks).

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Thank gabriel_dulisse
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Garbriel Dulisse, Thank you so much for the wonderful 5 STAR review. I'm so happy that you had a great stay with us. It's all about the service...I tell my team that every day! That's what sets us apart from the other hotels. Thanks for staying with us and we hope to have you back again in the future....

Wallington
Reviewed 6 days ago NEW

Great hotel very buzzy and clean. Drinks expensive. The only criticism I would have was we came across a very rude barman at the hotel bar. Americans at the bar apologised for him and his attitude. Great place NO's.

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Helpful?
Thank Jim H
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jim H., My sincerest apologies for the rudeness you experienced in the bar. This is not acceptable and I will personally be sharing this review with that team so that this does not happen to another guest. Thank you so much for sharing this information. I'm glad the rest of your stay was a good one. Have a great...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Location: United States > Tennessee > Memphis
Price Range: $141 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travelers.
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Was next to staff reaupply room and all you could hear was staff acting the fool and banging the wall with equipment. ”
 of 5 bubbles Y8931YKchrisb, yesterday | Read review
“We were on 15 the floor,nice views of Mississippi River and downtown Memphis.”
 of 5 bubbles , 3 days ago | Read review
“Ask for upper floors to obtain a view beyond immediate buildings.”
 of 5 bubbles Kukulcandve, 6 days ago | Read review
“Get your room on the west side of building there is a highway on the east side ”
 of 5 bubbles MichaelBeran, 1 week ago | Read review
“High floors, and facing the river or city are best.”
 of 5 bubbles adam1uk, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question