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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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758 Reviews from our TripAdvisor Community

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Showing 731: English reviews
Abu Dhabi, United Arab Emirates
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed in this Sheraton for a short break in Memphis. Its located on North Main Street and was quite easy to find. Once we got there we decided to valet park to the car, its about 30 dollars a day which isn't ideal, but the alternatives are on street paid parking (but that has a max 2 hour ticket), or... More 

Helpful?
Thank Dorian D
Stevenage, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel was very nice, the room was comfortable and the location was good- only 6 minutes away from the main attractions. There is a swimming pool and laundry facilities. The bell man and the parking attendants were very good, helpful and polite and gave great service. However the rest of the staff left much to be desired. The receptionist was... More 

Helpful?
Thank Jacqueline E
Alameda, California
Level Contributor
117 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for 3 nights waiting for our river boat to New Orleans. Very clean and we'll kept property. The staff was very helpful in suggesting to do and giving local directions. Maggie in the bar made excellent cocktails. The beds were just to my liking. Located very close to downtown and right at the trolley stop. A good bet.

Helpful?
Thank ernrich
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Emrich - So glad you had a great stay with us. Thanks so much for taking the time to write this review and recognize Maggie for providing you with great service. I'm sure she will be excited to read this review. If you ever come back to Memphis, we would love to have you back at the hotel! Have... More 

Marshfield, MO
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

We reserved our room the day before and arrived around 5pm. We waited in a long line to check in, only to find out we would have to wait for our room to be made up, as it was not ready. They said they would page us when it was ready. This was not the morning or even early afternoon,... More 

Helpful?
Thank Melanie B
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Melanie B., Please accept my sincere apologies for the terrible check-in experience. We strive to provide excellent service to every guest and it looks like we dropped the ball on this one. I will be sure to share this with our team so that we don't keep a future guest in limbo on communicating with them when their room... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had a great light lunch (onion soup and wedge salad) at Crossroads Bar and Grille (inside the hotel lobby) with a professional and attentive staff member, Jatorra. Totally check them out before walking blocks for grub. Thanks tons :)

Helpful?
Thank sybildt
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Sybildt, Jatorra will be excited to receive your review. Thanks so much for taking the time to recognize her for a job well done! We are lucky to have her. So happy that you enjoyed your lunch in the Crossroads Restaurant. Cheers, Dan More 

Sawyer, Michigan
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for the Habitat for Humanity build. We were pleased with the room with very comfortable beds. It is close to the expressway, so you can hear the traffic. I don't understand why breakfast isn't automatically included with the room. We went to the pool, but the water was murky. It would be nice if they had a... More 

Helpful?
Thank Karen B
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Karen B., We truly enjoyed having the Habitat for Humanity group in-house with us all last week. Thank you for the work that you do and for helping Memphis become a better place. Our world needs more people just like you! I'm glad you had a comfortable stay with us. Breakfast is only included in a full-service hotel when... More 

A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed her for a mixture of business and family. It was a beautiful hotel, clean and comfortable. The bar in the lobby was nice, and the bartenders were very friendly and knowledgeable. My room had a mini fridge and I noticed a microwave in the laundry room by the gym. So bring no food to save was not an issue.... More 

Helpful?
Thank A TripAdvisor Member
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Valued Guest, Thanks so much for this feedback. I'm sorry to read that the pool was up to par on this visit. I will be sure to send this over to our Engineering department for their review. Our pool is heated and kept at 86 degrees. Not sure what happened the day you were here. Overall I'm glad you... More 

Brisbane, Australia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

The Sheraton is across the road from the convention centre but about 10 blocks away from downtown (including Beale St). We didn’t like the walk from the hotel to downtown as there isn’t a lot of activity or other people around. I was surprised at how quiet the downtown of Memphis was. The check-in counters are very busy during the... More 

Helpful?
Thank Sandra_Jodi
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Hello Sandra-Jodi, I hope that you discovered the trolley system while you were here. It picks up our guests right outside the Main Street entrance and is only $1.00 every time you get on. It takes you all over the downtown area of Memphis. A great way to get to Beale Street as well. Thanks so much for staying with... More 

Tallahassee, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton Memphis Downtown Hotel was not what I expected when I entered the lobby. It was spacious, but not so attractive. The check in was slow. We upgraded to the river view room but it sure didn't look like the picture I n the brochure. However it was very spacious. The bathroom amenities were more then my expectations. There... More 

Helpful?
1 Thank Ambassador1122
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ambassador1122, Thank you so much for your feedback! I'm glad that overall you had a good experience with us. That is our main focus....creating memorable experiences. Thanks for staying with us and we hope to have you back again in the future. Warmest Regards, Dan More 

Toronto, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Large rooms, super comfortable beds, close to Beale St (15 minute walk or take the trolley), friendly and helpful staff, tasty breakfast buffet with lots of choice. Usually we stay in smaller hotels. The Sheraton has a small hotel feel to it due to the friendliness and caring exhibited by the staff. Kudos to all.

Helpful?
Thank dwMack
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear DWMack, Even though we are a 600 room property and serve thousands of people on a weekly basis, we do our best to personalize each stay and make every guest feel like part of our family here. I'm so glad we rolled out our Southern Hospitality for you! Thanks for taking the time to write this wonderful review and... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103-1624 (Formerly Memphis Marriott Downtown)
Location: United States > Tennessee > Memphis
Price Range: $130 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#27 Business Hotel in Memphis
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