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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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814 Reviews from our TripAdvisor Community

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Showing 786: English reviews
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I attended a conference last week. Happy to report the food service meals were high quality. The bellmen where helpful and responsive. Nothing else good comes to mind. Our room was made available quite late in the day - 5 ish. It had amenities for 1 not 3 as reserved. Bellman called housekeeping for us and ordered more which never... More 

Helpful?
Thank Jeanne M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jeanne M., I am so sorry about your terrible housekeeping experience. Please call me at 901-214-3717 to discuss. I would like to get some additional information from you so we can research what happened with your housekeeping service. My sincerest apologies to you and thank you for letting me know. Warm Regards, Dan More 

Scotland
Level Contributor
138 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

You need transport to Beale Street if staying at this hotel. Rooms are okay. Noise from the motorway is a minor nuisance but can be covered by the sound of the air conditioning. Nice big lobby. I was able to change a room that was right next to the lift without any hassle. Restaurant is satisfactory for dinner and breakfast.... More 

Helpful?
Thank kaitiScotland
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear KaitiScotland, Thank you so much for your review. We strive to be the best hotel in Memphis and we take our guest feedback seriously as it helps us improve the quality of service and accommodations. Glad you had a good stay with us. Have a great day. Cheers, Dan More 

Great Yarmouth, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A very nice hotel located just 20 min walk from Beale Street. We always walked down main street which has trolley busses and which therefore feels quite safe even at night although the latestwe returned to hotel was about 10.30. Sun Studios is about 30 min walk as is the riverboat paddle steamer all of which are well worth doing.... More 

Review collected in partnership with this hotel

Helpful?
Thank Andrew R
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Andrew R., Thank you so much for the 5 STAR rating. We work hard to impress our guests and I'm so happy to read that you had a great stay with us. So glad you enjoyed Memphis. We have a lot of history here and just a great city to visit. Have a great day! Cheers, Dan More 

Grenada
1 review
5 of 5 stars Reviewed 3 days ago NEW

I love everything bout my visit y'all have great staff of people's fast service clean place I would recommend any one stay there an the prices are great the view is very pretty I mean everything we was doing was in walking distance

Review collected in partnership with this hotel

Helpful?
Thank Kishen M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kishen M., YAHOO! Thank you so much for the 5 STAR rating and for recognizing our staff for providing top-notch service. I can't wait to share this one with the team. So glad you stayed with us and enjoyed the hotel and staff. Come back again! Cheers, Dan More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 3 days ago NEW

We stayed here last weekend with another couple & had the best time. The room was clean and nicely decorated. The location was excellent. We were able to take the trolley to Beal Street and walked back to the hotel every night. The hotel is beautiful We weren't too pleased with the $22/night parking at the hotel (so I took... More 

Review collected in partnership with this hotel

Helpful?
Thank ohsosteph45
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ohsosteph45, I am so happy that we created a memorable stay for you! Nothing better than taking some R&R and finding that "right" hotel to stay in. Thank you so much for the review. Sorry about the parking...it's the way of the world these days and we do stay very competitive with all the other downtown properties. Hope to... More 

Crystal Springs, Mississippi, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

We booked the Romance Package for the weekend. The room was nice, with a great view of Memphis, my only complaint was the grout in the shower was somewhat dirty. The bed was marvelous! Very soft and luxurious. The room service breakfast was great. The wine and chocolate covered fruit portion of the romance package was my only disappointment. It... More 

Review collected in partnership with this hotel

Helpful?
Thank Gigi S
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Gigi S., Thank you so much for the nice review. I am disappointed as well in the amenity for your romance package. I already sent this review over to our Food & Beverage Management team so that this does not happen to another guest. To me, "Romance Package" means TWO people. So sorry for the oversight. Thanks for letting... More 

Mobile, Alabama
1 review
3 of 5 stars Reviewed 4 days ago NEW

The people were all really nice, but when we arrived at the room we noticed that the that the bed duster had a long black mark on it. Also the room looked like it hadn't been dusted in a very long time. Now I am not usually one to complain about things like that but in a hotel room a... More 

Review collected in partnership with this hotel

Helpful?
Thank atwood_travis
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Atwood_Travis, Thanks so much for your review. I'm so sorry to read that your room was dusty. Sometimes if the room is vacant for more than 2 days and housekeeping does not go back in to check it, the dust will accumulate. I have shared this with our housekeeping team so that they will do a better job at... More 

Vancouver
Level Contributor
7 reviews
3 of 5 stars Reviewed 5 days ago NEW

Not as good as it should have been. Housekeeping was so late in the day 5:00 pm - 5:30 pm. Unfortunately could not have them in the room because my husband and I were getting ready to attend a banquet. Two days of this. Called the front desk the third day to confirm housekeeping was still going to show up.... More 

Review collected in partnership with this hotel

Helpful?
Thank lynnmR6818XV
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear LynnmR6818XV, It is so irritating when guests do not respect others while sharing the same "house". I'm so sorry to read that the neighbor kept their TV on all night long and disturbed your sleep. I also sent your review over to our Food & Beverage Manager to share with his team so they can improve their services. Feedback... More 

Omaha Nebraska
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Attended an industry conference. rooms were clean, food was good and staff was courtesy. location was safe with good access to to Beal street or Bass Pro. I found the staff to be very efficient & friendly throughout the entire stay

Review collected in partnership with this hotel

Helpful?
Thank patricksE3839CM
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear PatricksE3839CM, Thank you for the kind words. It's always so nice when people take the time to recognize others that serve them and I can't wait to send this one out to the team. I appreciate this very much. Glad your conference went great. Cheers, Dan More 

Slate Hill, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

We had a suite with attached king bedroom. But the room was not cleaned each day. Dirty dishes were left in the room for days. We ordered a bottle of wine wednesday afternoon and we never did get it. Previous night wine we ordered was sent up but the corkscrew was under the ice under the bottle of Pinot Grigio... More 

Review collected in partnership with this hotel

Helpful?
1 Thank C. L
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear C.L. Goodness, I'm so disappointed in the terrible service you received. This is not our standard. Please call me at 901-214-3717 so I can get some additional information from you. I am so sorry. Sincerely, Dan More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103-1624 (Formerly Memphis Marriott Downtown)
Location: United States > Tennessee > Memphis
Price Range: $129 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#27 Business Hotel in Memphis
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