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Sheraton Memphis Downtown Hotel

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250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Sheraton Memphis Downtown Hotel
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723 Reviews from our TripAdvisor Community

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Showing 697: English reviews
Florida
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed 2 days. Check in was friendly and a breeze, valets were very nice. Room was okay, clean. We traveled with pets so we had to stay on the 4th floor - not a problem. The problem was getting the room cleaned. I understand that they do not want to go in when pets are there. We tried to... More 

Helpful?
Thank ryamss64
Los Angeles, California
Level Contributor
8 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is a very nice high end hotel. I contacted the front desk because of some mold and mildew in the tub and on the shower curtain. They immediately sent the head of housekeeping to my room and she personally changed the shower curtain and cleaned the tub. I'm sure my issue was a one-off situation and not an issue... More 

Helpful?
Thank jvanolphen
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stopped here on our way from Houston to Knoxville and we were more than impressed. Very clean room, the mattress was amazing, great location, very helpful staff. Easy walk to the action. I highly recommend this place.

Helpful?
Thank wesley m
Prescott, Arizona
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I researched almost every downtown hotel and decided on the Sheraton. It is located on the trolley route making getting around easy. When we arrived with our fully packed car including our dog, we were greeted by CAMRON. His manner was so pleasing--smiling and making us feel welcome. He was extra attentive and patiently answered ALL our questions. The hotel... More 

Helpful?
Thank Susan G
Cincinnati
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Dirty and ripped sheets, a broken ladder on the pool that no one seemed to care about fixing, and expensive valet parking considering you don't even receive help getting the luggage to your room..........The staff was apologetic. However, we will not return to this property. Oh, did I mention that their air conditioning is very loud, and the carpet in... More 

Helpful?
Thank BobbyCincinnati

Travelers are raving about these Memphis hotels

Waterbury, Connecticut, USA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The Memphis Sheraton was a very comfortable hotel in a very quiet part of town next to the convention center. It's not near anything, restaurants included. You have to eat at the hotel's restaurant which has a very limited menu, limited seating and loooooonbg wait times.

Helpful?
2 Thank Bill C
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Bill C., Thanks so much for the nice review and for staying with us. We are very fortunate to have a great product for our guests to enjoy while staying in Memphis. We continue to make changes to enhance the guest experience and that's why we love to receive feedback from our guests. I will be sending this one... More 

Palm Springs, California
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

Great friendly check-in. But housekeeping was a problem. Dirty bathroom with not enough towels. Had to call about this. Then on our second day, had to call at 2 p.m. to get room cleaned even though we'd been out all day until then. Breakfast in the lounge was good. Good bed. Liked the guest laundry.

Helpful?
Thank PrincessMisha
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Princess Misha, Thank you so much for your review. I'm sorry you had cleanliness issues with housekeeping. Would you please email me your personal information so that I can research what room you stayed in and share this with the Room Attendant that serviced your room? We use our guest feedback to coach our employees and give additional training... More 

Waldwick, New Jersey, United States
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Sheraton Memphis Downtown Hotel before departing on a week cruise down the Mississippi River from Memphis to New Orleans. Staff was very helpful. Rooms nice. Hotel has bar with menu for late night snacks.Very busy.

Helpful?
Thank Beverly M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Beverly M., Thank you for taking the time to write this nice review and recognize our staff for doing a great job for you. I'm so glad you enjoyed your stay. I hope the cruise was everything you had expected and more. Come stay with us again some time! Warm Regards, Dan More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Julia at the hotels restaurant was the absolute best! She was polite and professional and she went above and beyond to help our entire family have a pleasurable dining experience. Julia was the reason we made multiple trips to the bar and restaurant.

Helpful?
Thank Jazzybell2016
Dan P, Owner at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jazzybell 2016, Julia is going to be thrilled to receive this review. In fact, I'm going to share it with our entire team at our next employee rally! We are so fortunate to have her on our team and I'm so glad she delivered exceptional service to you! Thanks for recognizing her on this site. We look forward to... More 

SURREY ENGLAND
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Got this through the internet at an ok price but it suffers from the same problems of so many big hotels - indifference. Reception always busy so spent ages booking in & although there were lots of internet access points in the lobby a good percentage didn't function properly. No complimentary breakfast - they want to squeeze all they can... More 

Helpful?
1 Thank TELITLIKEITISTEL
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Telitlikeitistel, That is something I would not want to hear as well. I am disappointed that our hotel operator would respond to you in such a way. I will be sharing this with them as this is not acceptable. My sincere apologies for their rude behavior and I'm sorry you had issues with the internet. We have a very... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Location: United States > Tennessee > Memphis
Price Range: $140 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#27 Business Hotel in Memphis
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