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Sheraton Memphis Downtown Hotel

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250 N Main St, Memphis, TN 38103-1624 (Formerly Memphis Marriott Downtown)
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Sheraton Memphis Downtown Hotel
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729 Reviews from our TripAdvisor Community

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Showing 703: English reviews
Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

Not stayed in a Sheraton hotel in a while but my impression of the Brand led me to expect quality I was left hugely disappointed we arrived after 10pm following a delayed flight the receptionist checking us in didn't seem to care about her guests no information given about the hotel, we got to the room not enough towels set... More 

Helpful?
Thank Danny M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Danny M., I'm so disappointed in our team for not delivering a great experience to you. Please call me at 901-214-3717 so I can discuss this with you further. We strive to provide excellent service and accommodations to every guest and I would like to find out who serviced your room while you were here and who checked you... More 

Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I was vey pleased with our stay the bed very comfortable The Pool was closed the 1st night, but opened up the next day . I slept so well that . I would like to purchase the Queen size bed. Just the mattress.

Helpful?
Thank alicesmith296
Sils im Domleschg
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

We made a trip from Switzrland to visit a friend who lives in Memphis. Big hotel with business and event rooms in good location. Also a big lobby with a bar. The staff was always friendly and hepfull. We slept 5 nights in this hotel. The rooms are big and clean with are condition. The fitness center has a good... More 

Helpful?
Thank martingF689FQ
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear MartingF689FQ, I'm so glad you had a great time in Memphis and enjoyed the Southern Hospitality. I love Switzerland...actually learned how to snow ski in the Swiss Alps many years ago! Thanks so much for your review and for staying with us. We wish you safe travels back to your homeland. Cheers, Dan More 

Peoria, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This property was a great experience!! The front desk staff was exceptional. Brittney and Jewels were so helpful and friendly at check-in. I believe in great customer service and that's what they provided. The only complaint is the Bellmen were very rude.. That needs to be addressed..

Helpful?
1 Thank briggett2323
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Briggett2323, Thank you so much for the 5 STAR rating. We appreciate you taking the time to share your experience on Trip Advisor. I'm so happy to read that Brittney and Jewels created a memorable experience for you. I will also be sharing this feedback with our bellman as being rude to a guest is not acceptable. Hope to... More 

Dallas, Texas
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

The past couple of times that I've stayed at this hotel, the service has been very lackluster. At one point this property was very nice after the Marriot conversion, but that's is changing quickly. The check in process was very quick cosidering that the hotel was hosting a youth conference. The housekeeping and guest services are not on par with... More 

Helpful?
1 Thank Kevin S
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kevin S. You are absolutely right...we do have the potential to be number one in the market. I'm so sorry you have had poor housekeeping service. I will be looking into this with the Room Attendant that serviced 543. It is not acceptable. I hope that you will continue to stay with us as we will continue to improve... More 

Travelers are raving about these Memphis hotels

Florida
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 2 days. Check in was friendly and a breeze, valets were very nice. Room was okay, clean. We traveled with pets so we had to stay on the 4th floor - not a problem. The problem was getting the room cleaned. I understand that they do not want to go in when pets are there. We tried to... More 

Helpful?
1 Thank ryamss64
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ryamss64, I'm so glad to read that you had a great stay with us...even with some of the challenges you had. Would you please call me at 901-214-3717 as I would like to get some additional information from you on who you had contact with on some of the issues you experienced. We strive to be the best and... More 

Los Angeles, California
Level Contributor
10 reviews
5 of 5 stars Reviewed 1 week ago via mobile

This is a very nice high end hotel. I contacted the front desk because of some mold and mildew in the tub and on the shower curtain. They immediately sent the head of housekeeping to my room and she personally changed the shower curtain and cleaned the tub. I'm sure my issue was a one-off situation and not an issue... More 

Helpful?
Thank jvanolphen
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jvanolphen, Thank you so much for the 5 STAR rating. I'm so glad that our Executive Housekeeper came to your room as she does not accept nothing but the best from her room attendants and this mold/mildew issue you had is not acceptable. I'm glad that you enjoyed your stay with us. Hope to have you back again soon.... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We stopped here on our way from Houston to Knoxville and we were more than impressed. Very clean room, the mattress was amazing, great location, very helpful staff. Easy walk to the action. I highly recommend this place.

Helpful?
Thank wesley m
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Wesley M. Your review is a breath of fresh air. Thanks so much for the kind words and for recognizing the hotel staff for doing a great job. We work hard to create memorable, enjoyable experiences for our guests and it's so nice when someone like you takes the time to show your appreciation. We hope to have you... More 

Prescott, Arizona
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I researched almost every downtown hotel and decided on the Sheraton. It is located on the trolley route making getting around easy. When we arrived with our fully packed car including our dog, we were greeted by CAMRON. His manner was so pleasing--smiling and making us feel welcome. He was extra attentive and patiently answered ALL our questions. The hotel... More 

Helpful?
Thank Susan G
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Susan G. Thank you for the 5 STAR rating. Even under extreme situations, our staff was able to put smiles on peoples faces. We certainly were challenged that day and I sincerely appreciate your understanding! And I'm so happy to read that Camron and Erika made it even better for you! Give Bessie a hug from the Sheraton! Come... More 

Cincinnati
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Dirty and ripped sheets, a broken ladder on the pool that no one seemed to care about fixing, and expensive valet parking considering you don't even receive help getting the luggage to your room..........The staff was apologetic. However, we will not return to this property. Oh, did I mention that their air conditioning is very loud, and the carpet in... More 

Helpful?
Thank BobbyCincinnati
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Bobby Cincinnati, I also am very disappointed that we did not deliver our promise of great service and accommodations. Please call me at 901-214-3717 so I can get more information from you on what room you were in....not acceptable for a room attendant to make the bed with dirty and ripped sheets. Sincerely, Dan More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103-1624 (Formerly Memphis Marriott Downtown)
Location: United States > Tennessee > Memphis
Price Range: $134 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#27 Business Hotel in Memphis
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