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Hampton Inn Memphis-Poplar

#20 of 134 Hotels in Memphis
Certificate of Excellence
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5320 Poplar Ave, Memphis, TN 38119
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Hampton Inn Memphis-Poplar
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430 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here for business. First I checked in online for 3pm but room was not ready. Others also were told to wait in eating area until their rooms were ready. Not sure what the point of online checking is. Room with queen bed is very small but functional. I stayed in a room on the side facing towards interstate and... More 

Helpful?
Thank Mark H
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

I extremely apologize for your experience while at our facility. I understand for light sleepers like myself, the events you experience can be quite exhausting. When you have a moment, please reach out to me directly, so we can speak further about your experience and compensation for your stay Best Regards, Brandon Davis Brandon.davis@Hilton.com 901.683.8500 More 

Matteson, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a very nice hotel. From our encounter with the front desk clerk to workers in the hallways, everyone was very courteous and greeted us as if they were glad we were there. The room was spacious and beautifully decorated, and very clean. The bed was very comfortable. The hotel was very quiet, and it is located in a... More 

Review collected in partnership with Hampton

Helpful?
Thank Deloris H
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

I elated to know you enjoyed your stay at our facility! We strive daily to offer great service and comfortable accommodations to every guest that walks through our doors, so I am happy to know we exceeded your expectations. I will surely pass the accolades to my team. We hope you come visit us again in the near future. Best... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

First impression on waking in. Small. The beds are double not queen so if two are in them it's tight. The electrical box between beds was unplugged so we had to move the bed to get it plugged back in to a broken outlet. If two phones were in the Ports it wouldn't work. The shower head was set on... More 

Helpful?
Thank Goodtaste75
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

I can not apologize enough for your experience. I have inspectors in place to ensure these kind of incidents do not occur; therefore, please know this is an isolated experience and is in now way a true representation of the hotel as a whole. The next time you find yourself in Memphis, please reach out to me directly and I... More 

new york
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hampton Inn was exactly the hotel I was looking for and I was very satisfied. The breakfast was first rate and contained all the choices anyone could want. The room was clean, attractive and comfortable.

Review collected in partnership with Hampton

Helpful?
Thank ceilidhnewyork
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

I'm so happy we were able to exceed your expectations! I am fortunate to have such a great team by my side. They truly enjoy their jobs; therefore, it shows in every interaction with our wonderful guests. Thanks so much for your feedback Brandon Davis More 

Humble, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel was nice, the location was perfect , central for the locations I need to visit. The room closet are small and the workout facility was a huge disappointment , the way room for one 3-4 people maxx. The was a offer to visit a local gym that the hotel has a contract with.

Review collected in partnership with Hampton

Helpful?
Thank Monique P
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

We are not the typical Hampton in regards to room layout and fitness facilities, but work relentlessly to offer alternatives such as roll-in hangers for clothing and local gym contracts. Overall, I'm happy you enjoyed your stay at our facility and we appreciate you giving us the opportunity to host you during your visit to Memphis. Thanks for your feedback. More 

Santa Ana, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I used to live in Memphis, so I knew location of this Hampton Inn. It certainly met expectations: staff was welcoming, room was clean and well-appointed, and parking was plentiful and free. I would stay here again on future trips.

Review collected in partnership with Hampton

Helpful?
1 Thank Debra N
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

Great to know we knocked it out of the park! We truly work to ensure we create a memorable experience to every guest that walks through our doors. It's great to know we succeeded in that endeavor. Thanks so much for your feedback. More 

Memphis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This was an excellent hotel. The room was immaculate the service was great and the location was good. I would recommend this Hampton Inn to anyone. I stay at the Hampton Inn frequently and have not been disappointed. I would definitely used this is hotel again when I'm in town.

Review collected in partnership with Hampton

Helpful?
Thank Glenn V
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

Great to know we were able to live up to the expectations you have grown accustomed to with the Hampton Brand. We strive to offer the best experience the industry has to offer. Reading feedback such as yours let's us know we are on the right road. Thanks so much for your feedback. Brandon Davis More 

New York City, New York, USA
Level Contributor
236 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Normally I stay at the DoubleTree, but was pleasantly surprised with this no nonsense, no frills, suburban business option. Clean and comfortable with friendly Staff. Noise level with adjacent room was higher than desirable and could overhear telephone conversations clearly. It probably helps to have Hilton's Corporate Headquarters nearby. Complimentary Breakfast. Free Parking.

Helpful?
1 Thank KeokiHangLoose
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

I'm happy that you enjoyed your stay during your business trip. It surely is difficult to compare against some of our higher brands in the Hilton portfolio, but I'm happy that the great service you experienced was able to bridge that gap. The next time you find yourself in Memphis, we would love to host you again at our hotel.... More 

aurora, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Great hotel at an affordable rate, very clean and updated. Decent complimentary breakfast, fitness center is very small but equipment all worked ok. Bathrooms very nice, higher quality toiletries provided. Nicer area of Memphis. Would definitely stay there again.

Review collected in partnership with Hampton

Helpful?
Thank Jessica F
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

I'm elated to know you enjoyed our hotel. We work relentlessly to ensure each guest is experience great service from the time they walk in, to the moment they decide to leave out our doors. We look forward to seeing you in the near future! Thanks for your feedback. More 

Lynchburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We were in Memphis for my aunts 90th birthday, and our stay at the Hampton was very pleasant and enjoyable. We felt very secure and safe while at the hotel, and the location was perfect. We will definitely stay here again.

Review collected in partnership with Hampton

Helpful?
1 Thank Robert M
Brandon D, General Manager at Hampton Inn Memphis-Poplar, responded to this review

Happy belated Birthday!! Thanks so much for sharing your family's special day with our hotel. I'm happy we created a memorable experience during your stay. We'd love to host your family's celebration on her 91st, 92nd and even her 100th birthday gathering. Thanks so much for letting us be a part of your family! We look forward to seeing you... More 

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