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Four Points By Sheraton Memphis-Southwind

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#49 of 138 Hotels in Memphis
GreenLeadersBronze level
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Four Points By Sheraton Memphis-Southwind
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109 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Memphis, Tennessee, USA
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Arrived at hotel and they were fixing the generator - mud all over the parking lot and difficult to get in. The elevator rug was dirty and stained. When we got to our floor, we got off the elevator and there were a pile of dirty and I mean dirty towels in the corner. Our room was ok, had a... More 

Helpful?
1 Thank Shelby M
Kumar J, General Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

Please allow me an opportunity to introduce myself; my name is Kumar Jha and I am the General Manager at the Four Points by Sheraton Southwind, Memphis. My Guest service team has advised me of the service issues you received during your stay with us; first and foremost I want to sincerely apologize for this. We always strive to provide... More 

USA
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice suburban hotel; new and clean; pleasant staff. Have stayed here now 3 times on recent Memphis visits. But had one big management issue on recent stay. We made reservation for Monday 7:00 AM airport shuttle service (free service given by hotel). We booked first on Saturday; then on Sunday we twice verified that we were booked for 7:00... More 

Helpful?
1 Thank gtpatton
Kumar J, General Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

I want to thank you for staying with us at Four Points Southwind. I wish your stay had been 100% wonderful. The next time your travels bring you to Memphis I hope you give us another chance to provide that 100% great experience. Thank you for your honest review, if we do not know where we fall short we can... More 

Salina
Level Contributor
192 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was very pleased with the room throughout my stay at the Four Points. The room was very spacious with a separate seating area. The couch and chairs were surprisingly comfortable. The desk had a pull out table as well that was very convenient for working. The desk chair was comfortable as well. It was very hot and humid when... More 

Helpful?
Thank Seahawkfan12
Kumar J, Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We are enjoying this place immensely. Room is very nice and comfortable and the price is fantastic. Functional dewk area, pull out bed from a comfortable couch, comfy bed and comes with microwave and fridge. The flow of the room is great too

Helpful?
Thank Anne B
Kumar J, Front Office Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our... More 

South Bend, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2016 via mobile

Very clean hotel... Really weird turn off area to get into actual hotel parking lot. Its kind of pushed off in the back off of the highway/main street. Very clean. We had a king room that included a "sitting" area when you 1st entered our room. Nice body length mirror when you walk in room on the right of the... More 

Helpful?
Thank MizzJackson29
Kumar J, General Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

Thank you very much for your review. Our goal at the Four Points is to provided great classic service that is not complicated. I am so glad you enjoyed your stay. Please contact us again if you are ever in need of a home away from home in Memphis. More 

Nashville, Tennessee
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 5, 2016

Many aspects of this hotel were good, but the pool and hot tub were so very dirty that I have serious safety concerns. I contacted Starwood Corporate twice the weekend of our stay (Easter 2016) and was told I'd receive a return call within a week. It's now been more than 2 months and I haven't received any communication from... More 

Helpful?
2 Thank kellyuttgrubb
Kumar J, General Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

Kelly, Thank you for your review. I understand you stayed at our hotel on Easter weekend. I do apologize that our pool had a maintenance issue occur on Saturday. It was discovered early Sunday and our pool and spa were both out of service until Wednesday of that week. The malfunction effected both pool and spa and were fixed. I... More 

Malta
Level Contributor
79 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 24, 2016 via mobile

Lovely hotel ,although a little far from downtown Memphis if you don't have a car, The rooms are large,the air condition is a little on the loud side. Free shuttle to the airport, which is good as it's a good 20 mins away, Used a taxi to get to Gracelands $50

Helpful?
Thank richlee1malta
Kumar J, General Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated, and to know we reached our... More 

Chapel Hill, North Carolina
Level Contributor
210 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed May 12, 2016

This Four Points Sheraton seems to be locally owned and they do try harder. Nice clean room. Friendly, professional staff. Clean room and bath. Wifi connects easily and signal is strong. There was a welcome bag in our room with water, cookie, peanuts and maybe some other stuff that was a nice welcome. Only problem is the air conditioner is... More 

Helpful?
Thank Yahooer
Kumar J, General Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

Thank you for your great review and for choosing our hotel. At the Four Points we want to provide each our guest with a great experience, from the rooms, to service, and going the extra mile. I am very glad we were able to meet this goal with your stay. We will look into the noise issue we appreciate your... More 

Bloomington, IN
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 23, 2016

Perfect stay! Spotless, super comfortable bed, linens and pillows. Crystal clear pool and hot tub. Small full service bar / restaurant. (Not utilized) complimentary morning coffee was outstanding! Staff was exceptional. Free parking. No in room movies.

Helpful?
1 Thank cjeffress
Kumar J, General Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

Thank you for your feedback. We at the Four Points by Sheraton Memphis-Southwind strive to provide all of our guest with a great stay, and to know we succeeded with your stay makes us very happy. Please think of us any time you are in the Memphis area. Thank you again for staying with us. More 

Birmingham, Alabama
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 21, 2016

The hotel was actually nice, clean and the staff were friendly. We stayed 2 nights, the first night was fine. The second night, we were awakened at 3am by the BLARING fire alarm. My 10 yr old daughter was very frightened. We had to evacuate the hotel while they attempted to figure out the problem. No one from the hotel... More 

Helpful?
Thank Tracy C
Kumar J, General Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

We apologize for the fire alarm being set off by area power failures. We at Four Points take our guest safety very serious. The alarms could not be silenced until the all clear from the proper authorities were given. We were very regretful that our valued guest sleep was interrupted at such an early hour. We did offer 25% off... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
At the Intersection of Work and Play. Hop aboard the free shuttle that takes guests between Memphis International Airport (MEM) and The Four Points by Sheraton Memphis – Southwind. Once you’re here, it can take you anywhere within a 5-mile radius of our hotel, like FedEx’s world headquarters and the TPC Southwind golf course. Or take a quick drive on the expressway to get to downtown or Graceland.We Know Our Guests’ Needs. Our free wireless High Speed Internet Access makes it easy to stay in touch with home or the office. There’s always something going on in the lobby, from productivity in the free business center to daily breakfast, coffee throughout the day, and dinner and drinks in the evening. Our modern 1200-square-foot event space and our executive boardroom can accommodate up to 65 people combined. When you want some time to yourself, head to the fitness center, heated indoor pool, or indulgent spa.Fit for The King. Our 93 spacious suites have everything you need, whether you’re here for business or leisure. Choose from one king or two queen Four Points by Sheraton Four Comfort Beds™, and put up an overnight guest or two on the queen-size sleeper sofa. Stay a while and enjoy the conveniences of home, like a microwave, refrigerator, built-in closet, and more. ... more   less 

Additional Information about Four Points By Sheraton Memphis-Southwind

Address: 4090 Stansell Ct, Memphis, TN 38125-2871
Location: United States > Tennessee > Memphis
Price Range: $103 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points By Sheraton Memphis-Southwind 3*
Number of rooms: 93
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Hotel Style:
#3 Green Hotel in Memphis
#23 Family Hotel in Memphis
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