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170 Lt. George W. Lee Avenue, Memphis, TN 38103
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Traveler (353)
Room & Suite (276)
Dining (37)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Memphis Beale Street
Updated 11/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 154 hotels in Memphis
Location
4.7
Cleanliness
4.2
Service
3.9
Value
3.6
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
24-hour front desk
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English
Hotel links
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1428Reviews23Q+A100Room tips
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Brenda B wrote a review Sep 20
Mc Kenzie, Tennessee73 contributions5 helpful votes
Restaurant was disaster. Over 30 minutes to get coffee then another 30 before breakfast order was taken. Food not at Standard of a Westin. Needs lots of attention there! Both servers and cooks need lots of additional training to work right.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded 3 days ago
Dear Brenda, The issues you raise are important to us. Please accept our apologies for any concerns about the breakfast service and food as well as for any issues with the bathroom. We'll look into your comments further, and we'd appreciate the chance to provide you with a more enjoyable visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tombZ4453LC wrote a review Jul 2022
Lewisville, North Carolina4 contributions2 helpful votes
Hotel's Favorite
I was reading reviews for the Westin after I had booked my stay for July. I was very worried with what I was reading. I can honestly say that my stay has been perfect. Staff has been more than friendly, restaurant super ice has been great, and my room is just fine. Yes the hotel is 15 years old, but the building has been well maintained. The elevator is getting an overhaul while here so fingers crossed that will no longer be a sore spot for folks. Simply stated, the hotel is great and the location simply cannot be beaten in Memphis. This from a guy who travels every week for work! Kudos to Westin mgmt for turning things around.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Michael Y wrote a review Jul 2022
Houston, Texas651 contributions328 helpful votes
Nice hotel. The rooms were well appointed, bathroom was very large with plenty of counter space, and plenty of outlets for charging. One elevator was down, but the rest of the hotel was very nice. Convenient location to lots of restaurants. The music from one of the bars in Beale st was a bit loud on a Saturday night, but still able to get good rest. Staff was outstanding!!!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Kate K wrote a review Jul 2022
1 contribution
Very old rooms and furnishings. Furniture and walls beat up. Hotel really needs to be rehabbed. Way too old to be called 4 star. Less than a 3 star. Wish we had stayed at the newer Hilton Canopy down the street. Very disappointing for a Westin. Staff was friendly at least.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: PIck a different hotel- this is not 4 star
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kimberly Ray, Guest Services / Front Office at The Westin Memphis Beale Street
Responded Jul 17, 2022
Greetings G611YTkatek, Thank you for your open and honest feedback from your recent stay. I regret to hear that your stay did not go as you had planned.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terry P wrote a review Jul 2022
Little Rock, Arkansas19 contributions4 helpful votes
Thank you to front desk attendants Ron and Jaylen for taking care of our Platinum upgrades at your hotel. They were both very very helpful with everything. We have stayed at this hotel several times and appreciate the good service.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: The rooms away from the Beale Street side are more quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Herbert K wrote a review Jun 2022
3 contributions1 helpful vote
Rezeption not friendly not interested to help .. Hotel has booked two Times in total approx 900 Euro since Days without authorization from my creditcard because i booked with points - i should call the guest Manager ... but she is not in the Office until 28th ...Standin is also not responding on my Email request .. so .. in reality you can do nothing because this is the only contact I have .. in the internet you can also not find any contact regarding a complain and she is not responding ... unbelivable
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded Jun 24, 2022
Dear Herbert, Thank you for reaching out about your concern. Your experience is not typical for our property, and we ask that you reach out to our hotel directly so we can properly address your concerns; our toll-free number can be found on our official website, and we hope our assistance can help provide a satisfactory resolution to this issue.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TMP826 wrote a review Jun 2022
Northport, Alabama54 contributions59 helpful votes
Was expecting more from a AAA Four Diamond hotel. A number issues with my current stay: - Front desk check-in associate was nice and did thank me for being a platinum-level member, but was not aware of providing me a choice of bonus points or breakfast voucher. Had to ask her. - Upon checking into my room, there was a foul odor and the bathroom fan was on. I requested service to address the odor issue using the Bonvoy app and left the hotel for lunch. Upon arrival, I inquired at the front desk whether they had time to address my service request and was unaware of my request. Had to mention the issue to them again as they had not checked. the app messages. - Valet parking was chaotic. Delays in retrieving my vehicle wee attributed to technical glitches in the valet software to issues with new employees. Regardless, there is a lot of room for improvement. - Another app issue; I requested a late checkout using the app and it was not acknowledged. I had to call the front desk to request a late checkout time which was granted. Lesson: staff need to be taught how to use the app on their end. - I would have enjoyed trying out the restaurant, but they were not open for lunch during my stay. A couple of positives: I was afforded a nice room upgrade and the staff were courteous and polite.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded Jun 22, 2022
Thank you for taking a moment to share your thoughts with us. While we are glad you received a room upgrade, we are sorry for the other issues you encountered during your stay. Please know that we take your comments seriously and will use them to make improvements to our service and accommodations. Additionally, we appreciate your feedback about the app and will relay it to the appropriate department. While your stay this time was not ideal, we hope you'll return to see us again for a better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christian P wrote a review Jun 2022
Nashville, Tennessee6 contributions2 helpful votes
We purchased through Priceline to stay in June 17th to 19th. On the 11th I revive notice about another night. We were planning to go to Memphis for our anniversary but the Westin refused to cancel the reservation when faced with an error. They refuse to return 550. These is like a Nigerian scam hotel. Way to steal money and destroy what was to be a memorable trip.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded Jun 14, 2022
Dear Christian, Thank you for taking the time to leave us your review and we apologize for any miscommunication. Please know that when booking through a third-party company, billing inquiries should be requested via the company you booked with. We encourage you to reach out to Priceline, as they will be best equipped to help out with this situation. We hope this issue is resolved quickly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andytheking007 wrote a review May 2022
Brisbane, Australia34 contributions22 helpful votes
Not upto Westin standard. Head office needs to do a secret undercover stay and learn why this Westin has become a disgusting dirty , poorly run hotel . We had to wait til 6.15pm before they had our room ready then we had to get them to actually change the bed sheets as they were still the same ones from the last guests. Mini bar was half empty and we were told “ to bad “ still not re stocked 3 days later. THE ONLY THING THIS HOTEL HAS IS LOCATION but not worth the sacrifice on all the other important things. Look for a better hotel.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded May 23, 2022
Dear Andy, Thank you for sharing your thoughts. While we are glad that you appreciated our excellent location, we apologize for any aspects of our accommodations that failed to meet your expectations. Our housekeeping team has been made aware of your concerns and will be rectifying any issues as soon as possible. Your insights in this regard are appreciated, and we wish you safe and happy travels ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve D wrote a review May 2022
20 contributions5 helpful votes
First, the valets are extraordinary. Constantly working, friendly, polite, & professional. It'd be impossible to walk in without receiving a warm greeting from the valets. Otherwise, extraordinarily average. No housekeeping service; some professional & some very unprofessional front desk staff; & horrid restaurant food. For some reason, no coffee before 6:30 am when the Starbucks around the corner opens for business. The hotel seems to forget that people are arriving from different time zones which may cause wake up at an early Memphis hour desiring some good, hot coffee & not the stale junk offered in the room. Outside seating is filthy, covered in remnants remaining from last night's part goers. Overall, I think the manager is pinching pennies at the expense of the hotels reputation & guest experience, making it equivalent to a much less expensive economy hotel
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Look to other hotels worth the price. There are multiple in the area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded May 17, 2022
Dear Steve, Thank you for your review and constructive feedback. We're pleased our amazing valet team impressed you with their exceptional service. However, we regret that certain aspects of your stay fell short of your expectations. Rest assured, we'll be discussing your valuable insights and working to address each of these issues so future stays are even better. We hope to have another chance to change your perceptions next time you travel to Memphis.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$218 - $315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin memphis beale street hotel memphis, westin memphis beale street, memphis westin
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
203
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Frequently Asked Questions about The Westin Memphis Beale Street
Which popular attractions are close to The Westin Memphis Beale Street?
Nearby attractions include Sprock n' Roll Party Bike (0.1 miles), Belz Museum of Asian & Judaic Art (0.2 miles), and The Orpheum Theatre (0.2 miles).
What are some of the property amenities at The Westin Memphis Beale Street?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Memphis Beale Street?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Memphis Beale Street?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Memphis Beale Street?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Memphis Beale Street?
Conveniently located restaurants include Itta Bena, Majestic Grille, and B.B. King's Blues Club.
Are there opportunities to exercise at The Westin Memphis Beale Street?
Yes, guests have access to a fitness center during their stay.
Is The Westin Memphis Beale Street located near the city center?
Yes, it is 0.8 miles away from the center of Memphis.
Are pets allowed at The Westin Memphis Beale Street?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Memphis Beale Street offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Memphis Beale Street?
Many travelers enjoy visiting Sun Studio (0.8 miles), National Civil Rights Museum - Lorraine Motel (0.4 miles), and Slave Haven / Burkle Estate Museum (1.9 miles).