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The Westin Memphis Beale Street

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170 Lt. George W. Lee Avenue, Memphis, TN 38103
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$276
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Traveler (347)
Room & Suite (267)
Dining (37)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Memphis Beale Street
Updated 11/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 154 hotels in Memphis
Location
Cleanliness
Service
Value
Travelers' Choice
Elevate your hotel experience at The Westin Memphis Beale Street. Our hotel in the heart of downtown Memphis, Tennessee boasts spacious guest rooms and suites, airy meeting space and upscale dining steps away from the sights and sounds of Beale Street, the FedEx Forum and The Memphis Rock 'n' Soul Museum. Settle into your hotel room or suite featuring luxury bedding, a contemporary bathroom, a spacious workstation, complimentary Starbucks® coffee and a flat-screen TV. During downtime, take advantage of perks like our on-site fitness center, 24-hour business center and upscale dining at Bleu restaurant and lounge. On your next visit to downtown Memphis, make The Westin Memphis Beale Street hotel your home away from home.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Paid wifi
Restaurant
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
24-hour front desk
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English
1413Reviews23Q+A100Room tips
Traveler rating
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Popular mentions
JerseyTraveler83 wrote a review Jan 4
1 contribution
Overall poor service and upkeep interspersed with a few bright interactions with the team. My girlfriend and I were in town for New Years. As an ambassador member, I stay over 100 nights in hotels each year and this was the WORST stay I've had in recent memory and it's driven me to right my first TA review. Here's the play by play: -Upon arrival at 9pm on 12/29, I found the lobby and check in area completely empty (keep in mind that the Grizzlies were playing across the street, this was NYE weekend, and the hotel was sold out). I waited five minutes at the lobby desk with no other customers around. There was simply no one attending the desk. When someone did poke his head out and saw me, he rolled his eyes and said “well I guess there goes my break” - that's always a great way to start a stay. -This same front desk agent did not explain anything about the hotel or services and didn’t understand the elite breakfast that was available (although signs explaining the breakfast benefit were posted on the check in desk!) It took four requests on my part to get the appropriate vouchers for breakfast - when I checked out, the breakfast charges were still on my bill and there was no notation that I had selected breakfast or that I was eligible for it as an ambassador member. The charges were eventually removed, but through a time consuming process as I was checking out. -The first room that was assigned smelled musty and like stale cigarette smoke. I called down to the office and a very engaging clerk said that she would get me a new room right away. I wish I had been able to interact more with her as she seemed much more knowledgeable and outgoing than the agents working the desk. I headed downstairs and another gentleman was at the front desk, handed me the keys and said "that's not a great first impression" and apologized for the first room. Sometimes things happen, I get that. Hotels are not perfect, but it's how you recover from service missteps that are truly the mark of a great property. I hoped the rest of my stay would be smooth, unfortunately that was not to be the case. -Second room was okay, but the mini bar was not checked / cleaned after last guest. An opened package of Costco bacon was left in the mini bar, which fell out and took a can of beer with it, which triggered the automatic sensor in the minibar to charge me erroneously. So much for a Marriott's “commitment to clean”. The mini bar charge was removed at checkout. -Front Desk told me that room service was available until 10 PM. I called at 9:45pm and was placed on hold for five minutes and then told that they had taken their last order for the evening at 9:45pm. -Upon picking up my car from valet parking on the second day of my stay, I noticed that my car had been damaged. The valet team did not seem to have a process to handle this although multiple attendants called a "manager" via phone for guidance. I provided my contact information 3 times during my stay and still (5 days later) have yet to get a response regarding my car. Again, no one really seemed to care from the valet team. The parking charges were removed at check out, but I still have no word from Laz parking on the status of my damage claim. -The property does not provide housekeeping service automatically, but offers it on request. This probably should have been communicated during check in, but I figured it out for myself on the second day. I had asked for housekeeping starting on day two and did not receive it until day three (and another conversation with the front desk). -Housekeeping did not replace cups, coffee, towels, etc. -This property uses the large communal pump bottles for shampoo, conditioner, and body wash. Upon arrival in the second room, we noticed that the floor in the shower was wet and a large amount of white substance on the shower floor - I assume this was conditioner, but it makes me question how thoroughly the shower was cleaned in between guests. -Onsite Starbucks closed during visit. -Breakfast benefit did provide for a hearty meal and $30 credit for up to two people - many hotels are not offering this benefit at the moment. I'm glad to see this property offering a hot/hearty meal to start the day. -While the outside of the hotel looks shiny and new, the rooms are dated and our bathroom had badly peeling wallpaper, bubbling paint, and black residue in the shower and tub. -At one point a wet towel was left on the floor of the main elevator lobby for roughly 24 hours. On a positive note, upon checking out, I left two items hanging in the closet. Within 10 minutes of me leaving the hotel, the front desk manager had called to alert me about the items and I had them back in hand within 20 minutes - shout out to housekeeping and the front desk manager for making that happen! While a couple of teammates had smiles and seemed to care about guests, there were simply too many miscommunications, missteps, and lack of service. Does not seem up to Westin standards.
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Date of stay: December 2021
Rooms
Cleanliness
Service
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Response from Kimberly Ray, Guest Services / Front Office at The Westin Memphis Beale Street
Responded 2 weeks ago
Good Evening Maverick0083, I am extremely saddened and disturbed by the level of service that you received. If you would like to reach out to me and discuss your vehicle please reach out to me at kimberly.ray@westinmemphis.com
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Patty J wrote a review Nov 2021
Spokane, Washington144 contributions41 helpful votes
Part of the issue was COVID. Getting clean towels became a joke for our group that we joined there. We were there for 5 nights and NEVER got the beds changed. Most of the staff were very friendly and helpful. Room was ok but not special especially for cost. View was of the adjoining roof of the building. It is well located. Only a block or two from Beale Street and across from a museum.
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Date of stay: August 2021
Value
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded Nov 5, 2021
Dear Patty, Thank you for staying with us and taking the time to share your thoughts. We're glad our location worked well for your visit and that you felt welcome while you were here. However, we apologize for any issues with housekeeping. It is currently available upon request. We appreciate your patience during this time. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Should you be in the area again, we welcome you back to our hotel.
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Ariel L. wrote a review Sep 2021
New York City, New York9 contributions6 helpful votes
Vinny saved our trip! We were originally slated to stay at another property close by, and it was less than ideal. We called the Westin and they were able to get us in- wow did that change our trip! We can not thank vinny enough for taking the call, getting our reservation situated and ensuring our time in Memphis was exactly what we wanted! (We’re celebrating my husbands birthday & traveling to OKC to get a french bulldog!) Of course, it’s a Westin and checked all of the other boxes, wellness center, cleanliness and great food options. Thank you so much!
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Date of stay: September 2021Trip type: Traveled with family
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded Sep 25, 2021
Dear Ariel, We were happy to welcome you when other arrangements did not work out. It's great to know that our wonderful staff and onsite amenities impressed you. The next time you're in town, please come see us again at The Westin Memphis Beale Street!
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LookingForLowKeyLuxury wrote a review Aug 2021
New York City, New York71 contributions70 helpful votes
I understand its hard to find help during covid, and the employees were all very nice here. But our room which was upgraded was odd and outdated. I tried to order room service when we arrived, but no one answered the phone for a half hour. The next day was hungry at 3pm but room service is closed from 1:30-4. The final straw was NO INTERNET service. I had work to do and dragged my computer with me on my trip, but alas no service, even after the desk clerk helped to connect me, it just did not work. We have stayed at many many many Westins, and this simply is the worst one.
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded Aug 25, 2021
Your feedback is valuable as it helps us improve. While we're glad our friendly staff made you feel welcome, we apologize for any issues with the dining and WiFi. We'll look into this further to ensure that everything is as it should be going forward. We know that we can deliver a more enjoyable stay than this. It's our hope that you will stay with us again in the future so that we can prove it.
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Clare46408 wrote a review Aug 2021
Fort Worth, Texas523 contributions233 helpful votes
The Westin is a block from Beale Street and just a couple of blocks from Main St. so it is very convenient. The lobby area is lovely and the staff was very helpful. There is free coffee in the lobby, which we appreciated. Our room was spacious and nicely appointed. There were a couple of glitches; our bathroom door was swollen from humidity and would not fully close. There was also some wallpaper that was split open. However, in general we were very pleased and appreciated the noon check-out. It’s also very close to the AAA ballpark if you are coming for a game. We recommend a nice breakfast place on Main St., Cafe Keough (between Monroe and Madison).
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Date of stay: August 2021Trip type: Traveled as a couple
3 Helpful votes
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Response from General Manager, General Manager at The Westin Memphis Beale Street
Responded Aug 19, 2021
Dear Clare, Thank you! We're absolutely thrilled your stay at The Westin Memphis Beale Street was made all the better by everything from our unique location to our warm hospitality! Come back and see us again soon!
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PRICE RANGE
$162 - $354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin memphis beale street hotel memphis, westin memphis beale street, memphis westin
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
203
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Frequently Asked Questions about The Westin Memphis Beale Street
Which popular attractions are close to The Westin Memphis Beale Street?
Nearby attractions include Sprock n' Roll Party Bike (0.1 miles), Belz Museum of Asian & Judaic Art (0.2 miles), and Withers Collection Museum & Gallery (0.1 miles).
What are some of the property amenities at The Westin Memphis Beale Street?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Memphis Beale Street?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Memphis Beale Street?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Westin Memphis Beale Street?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Memphis Beale Street?
Conveniently located restaurants include Itta Bena, Majestic Grille, and B.B. King's Blues Club.
Are there opportunities to exercise at The Westin Memphis Beale Street?
Yes, guests have access to a fitness center during their stay.
Is The Westin Memphis Beale Street located near the city center?
Yes, it is 0.8 miles away from the center of Memphis.
Are pets allowed at The Westin Memphis Beale Street?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Memphis Beale Street offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Memphis Beale Street?
Many travelers enjoy visiting Sun Studio (0.8 miles), National Civil Rights Museum - Lorraine Motel (0.4 miles), and Slave Haven / Burkle Estate Museum (1.9 miles).