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The first "face" of this hotel was the bell captains that met me at the door. In this case, Logan and Gerald, were very informational and assisted me with getting into the hotel and with parking arrangements also.
Kind of a strange hotel - the room setup is odd. The bed area is actually about 3 steps up higher than the rest of the room, with a cubicle style wall. The space isn't bad, but the room smelled musty.
The hotel is near...More
Thank Janice C
Response from rooftopviews, Director of Sales at Residence Inn Memphis DowntownResponded 1 week ago
I am sorry to hear your guest suite was not satisfactory. We apologize and hope you will give us another chance during your next visit to Memphis. We are getting a full service Starbucks that is opening this Summer.
Thank You again for your feedback...More
This hotel is well situated. We were met by Dexter, the hotel valet, when we arrived. He was quick and efficient and in transferring our luggage to our room and then parking the car. The valet parking fee was well worth the avoidance of hassle....More
Thank Charlie Hurley
Response from rooftopviews, Director of Sales at Residence Inn Memphis DowntownResponded 3 weeks ago
We are so excited you enjoyed your stay! Our staff strives to provide outstanding guest service and I am very happy to hear we delivered! Hope to see you again soon.
Good location, but this is about the only good point. $309 per night for a two-room suite, even at a corporate discount rate (Sheraton is $219). Valet service is $23 per day. $115 pet fee (Sheraton is free). Free breakfast was par with any other...More
1 Thank Rick O
Response from rooftopviews, Director of Sales at Residence Inn Memphis DowntownResponded 5 weeks ago
Dear Rick O,
I am very sorry your guest suite was not satisfactory. I understand your frustration and If you would like to contact me directly to discuss you stay you can at 901-578-3700.
We really enjoyed our stay at this hotel! Every staff member we encountered was friendly and helpful. The sweet lady who checked us in upgraded us to a larger room (without being asked) and recommended great places to eat in the area. Breakfast was very...More
Response from rooftopviews, Director of Sales at Residence Inn Memphis DowntownResponded April 6, 2018
WOW! Our staff strives to provide outstanding service to all our guests and so happy to hear you enjoyed your stay
Thank You for being loyal to Marriott