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Holiday Inn Express Memphis Southwind

Traveler (44)
Room & Suite (26)
Dining (10)

About

#46 of 144 hotels in Memphis
Location
Cleanliness
Service
Value
Now with brand new 32" Hi Def flat screen TVs and HD channels!! The Holiday Inn Express Hotel & Suites Memphis-Hacks Cross is a beautiful hotel located at Hwy 385/Bill Morris Pkwy and Hacks Cross road in Memphis, TN. Just 1.5 miles from FedEx World Headquarters and Mike Rose Soccer Complex. We are also conveniently located to Carriage Crossing Mall, restaurants, Germantown and Collierville and only a short drive to Beale Street, Graceland, the Memphis Zoo, Fed Ex Forum, and downtown. This hotel offers free hot breakfast, daily, wireless high-speed Internet and business center. Visit Memphis, TN and Stay Smart at the Holiday Inn Express Hotel & Suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Conference facilities
Salon
Parking
Free internet
Wifi
Public wifi
Internet
Outdoor pool
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, French, Greek, Italian
Hotel links
Visit hotel website
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Location

Full view
38Car recommended
Grade: 38 out of 100
27Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
166Reviews
6Q+A
31Room tips
Traveler rating
  • 74
  • 54
  • 16
  • 9
  • 13
Time of year
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Popular mentions
From the check-in, to the extremely comfortable beds, the yummy breakfast and friendly and warm staff, this hotel is tops! Clean, comfortable and convenient (with close access to the Interstate), it ticks all the boxes and we will be back should we ever return to Memphis.
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We found this hotel to be a nice and functional place to stop on our way to Nashville. The room was good, and we enjoyed a nice and problem free check in and check out. Breakfast was decent, but with medium quality, and several things not being refilled.
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I am a platinum elite member with IHG. I made a vacation reservation using my points on 3/15 for a stay on 5/4 and 5/5. The hotel cancelled my reservation without notifying me on 4/13. I only found out when reviewing my plans today on my app about this. IHG confirmed that I had a reservation and that the hotel cancelled my reservation, but there was nothing they could. Due to availability, I had to re book with another hotel IHG hotel and spend an extra 90,000 points- this is not a typo it was 90k points. After spending two hours on the phone with IHG, the best they would do was to offer 5k points for my inconvenience.
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I came to Memphis for a mini get away and the staff was totally awesome. Donald checked me in with exceptional customer service. I called down and requested housekeeping assistance Monica was at my door within 5 minutes with a smile ready to assist me. Pamela at the front desk has exceptional customer service as well. These 3 staff members went above and beyond to make me feel like I was at home. They always greeted me with a smile as I was walking through the hotel. I felt like family. Monica, Pamela, and Donald keep up the GREAT work! I look forward to visiting this property again!
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This is a newish hotel. The furnishings are nice, but housekeeping could be better. Breakfast was kinda gross and they were out of most things. I've stayed at much better HIEs. The good thing is we were only here one night.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Memphis Southwind
Responded Apr 10, 2019
Hello awesomesaucemommy, Thanks for choosing Holiday Inn Express And Suites Memphis Southwind and leaving your honest feedback. I am sorry to read that your stay was not exceptional because of some issues, particularly with your dining experience and the level of service received from housekeeping. I will make sure to have our team look into the details of your concern and have it addressed accordingly. I know that this stay may not have been the best but I am hopeful for another opportunity to welcome you back for an improved experience. Many thanks, Ronald R. Case Manager IHGService
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PRICE RANGE
$80 - $159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express memphis southwind hotel memphis, holiday inn memphis, memphis holiday inn
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
89
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