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Homewood Suites Memphis - Hacks Cross

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Homewood Suites Memphis - Hacks Cross
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352 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Memphis, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Definite home away from home! Very kind and professional staff and beautiful and exceptional facility! Large rooms with an open floor plan. Daily breakfast and evening reception was always plentiful and delicous...Can't wait to return!!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Judy M
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Judy M - Home away from home is what we what to hear from our guests. I am so happy to know you feel that way along with enjoying our facility and our team. It is always great to travel and have complimentary daily breakfast and evening receptions four nights a week. We can't wait for you to return... More 

Collierville, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Staff did a great job. Would visit again. Great area with Groceries stores, shops, restaurants and shopping close by. Family enjoyed the hotel. Nice, clean and breakfast was great. Pool was Nice too! You should visit.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Keisha N
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Keisha N - I am so glad the staff did such a great job. I do believe as well that we are in a great area with plenty of shopping and restaurants close by. It is great that you and your family enjoyed your stay and the pool. Please do come back and see us again soon. Best regards,... More 

Murfreesboro, Tennessee
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall ok. Not the exceptional service I expect from Hilton. The breakfast was average. Decor was good but room had an old smell to it. Good staff very friendly and willing to help. Location was close to all of my activities for the weekend.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank K8527QGcarolync
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear K8527QGcarolync - Just ok is not acceptable with me. I am sorry you did not receive the exceptional service you expect from Hilton. I am happy to know that the staff was very friendly and willing to help and our location was great for your activities. We strive to provide great customer service and are disappointed to know we... More 

Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

HHONORS amenities not automatically delivered. Shampoo and conditioner were not replaced for 3 days. No laundry bag. Internet charge not removed from bill and front desk employee had difficulty figuring out how to do so. Was unaware that this is a HHONORS Member benefit. Wake-up call requested was not received. Coffee barely luke warm for 2 days. When mentioned to... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Michael R
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Michael R - I am sorry to see of your experiences with us. As the new GM, I will definitely look into all matters that you have mentioned. We have addressed some of the issues mentioned and will continue to follow up so that our service is top notch. I know quite a few of us including myself are... More 

Hot Springs, Arkansas
1 review
5 of 5 stars Reviewed 3 weeks ago

We arrived too late for the evening social so can't comment. Very clean and smelled nice which I didn't expect in a hotel that caters to pets. Pleasantly surprised. We were there to take our dog for an operation.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank nicolajaneus
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear nicolajaneus - I am so glad that you enjoyed your stay with us. Yes, we are a pet friendly hotel and welcome four legged family members. We do all that we can to ensure our hotel doesn't reflect the fact that pets are allowed. I am sorry you missed the evening social. Hopefully, you will return for another visit... More 

Indianapolis
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We arrived around 10 pm and there was a security guard at the front door letting guests in. Yet rooms are in a seperate tower and you have to go outside to get to them. Makes you wonder who they are protecting. Even stranger is that this hotel is in the Germantown/Collierville area which is one of the more affluent... More 

Helpful?
Thank Falconfixer86261
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Falconfixer86261 - I am terribly sorry to see that you feel as if we are not up to Hilton Standards. Yes we are located just on the outskirts of Memphis right next to Germantown in a nice area. Our security patrols the two hotels on the complex. I apologize again for all other experiences from housekeeping down to breakfast.... More 

Dalton, Georgia
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

I must say this property has improved dramatically from earlier experiences this year. Still suffering from an inconsistent housekeeping staff. Never know what you'll be walking into when you come back to your room in the evenings. Absolutely adore Ms Betty at breakfast though. Internet is slow as Christmas, and all attempts at using Diamond status to sign in to... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank bdavis308
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Hi, bdavis308. We are delighted that you shared your review. It is rewarding to hear that you have noticed our dramatic improvements. Our team continuously works to improve our overall guest experience and hearing that our efforts are paying off makes us smile. Hope to see you back soon. In hospitality, Loretta W, More 

Alexandria, Virginia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Thanks for making this trip an experience to remember. The service was great and I always felt welcomed. I would highly reccomend this hotel for a business or pleasure trip. The rooms were clean and the breakfast and even if receptions were an excellent addition.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank K J
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Hello, K J. We are so glad to hear that you enjoyed staying with us. I will share your kind sentiments with our team and we hope to welcome you home again soon. Loretta W. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

The rooms were clean and comfortable. This hotel had an awkward layout you had to exit the rooms walk outside and re-enter into the lobby. Staff were very friendly and accommodating which made up for the awkward layout.

Helpful?
Thank Carrie G
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Hi, Carrie G. Thank you for sharing your feedback. We regret to hear that the traditional Homewood design was awkward for you. We hope that you will grow to love our "Home away from home" layout as much as we do. Sincerely, Loretta W. More 

Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

I had to move 3 Times trying to find a quiet room in this hotel.The last room was by far the worst as my neighbors talked loudly all through the night. Although the staff was excellent, the noise level was intolerable and I wouldn't recommend staying here!

Helpful?
Thank John D
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Hi, John D. We regret to hear that you were disturbed during your stay. It is our greatest desire that all of our guests feel valued and are able to fully enjoy their stay. We humbly ask that you not allow this to deter you from staying with us in the future. When booking your next reservation, please contact me... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Location: United States > Tennessee > Memphis
Price Range: $134 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites
Hotel Style:
#20 Business Hotel in Memphis
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