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Holiday Inn Univ of Memphis

Traveler (21)
Room & Suite (7)
Dining (3)

About

#36 of 144 hotels in Memphis
Location
Cleanliness
Service
Value
The Holiday Inn Hotel University of Memphis is an all-suite hotel centrally located in the heart of Memphis and easily accessible to downtown, the airport, and shopping. This hotel is a five-time TorchBearer Winner and features a beautifully decorated atrium, Medallion Restaurant, Central Grill, Medallion Lounge, fitness center, specialty gift shop and 14,000 square feet of meeting space! Adjacent to the University of Memphis Fogelman Executive Conference Center with another 17,000 square feet of meeting space. Due to the high quality of our bedding and furniture, pets are not allowed.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bridal suite
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Room service
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
215Reviews
2Q+A
40Room tips
Traveler rating
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Popular mentions
First, let me say I tried to complete my review directly with Holiday Inn. Because it was a negative review they declined to post and gave me a lame excuse. I changed the wording and resubmitted it only to be denied again for a different description I used. I was again denied. It appears to me a pattern of making it so difficult to submit a negative review that you give up, which I did after my third attempt to submit was again rejected. I will not stay with them again. The front desk staff was not able to answer my questions about an event being held at their hotel. They also refused my request to change my room and the hotel was not full. They had no bellman service and I am a senior citizen. There also was a problem with the cleanliness in the bathroom. I will be generic here as this caused my multiple rejections.
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Response from IHGService, Guest Relations Manager at Holiday Inn Univ of Memphis
Responded 4 weeks ago
Hello edfanshad, I know how important it is to be able to enjoy a clean and efficient room and be able to relax after a long day. I understand we were not able to make that happen, and I am very sorry that your request for room transfer was not accommodated, and for the lack of communication for the events and issues with the bathroom. I already shared your comments with the management team for reference. I'm confident that they will take the necessary steps for improvement. Additionally, I'd like to follow up on your concerns that's why I've sent you a private message. Thank you for sharing your feedback about your stay at our Holiday Inn Memphis-Univ Of Memphis. We hope to have the pleasure of seeing you again soon. Safe travels, Deborah R. Case Manager IHGService
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If you are looking for a classy, clean, new hotel this hotel is not for you. My room was old. The carpet was stained. Holiday inn needs to renovate ASAP f all the rooms look like this. I should have paid the money and stayed downtown. This is my 35th bday and I planned a quick girls getaway trip. This is room was not what I expected. The tub was clean but old.
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I was staying here for a conference at the University of Memphis. The hotel is most convenient for the University but not for anything else around town. I use to live here so I know the area well. The hotel rooms are suite design and are spacious. The rooms are clean but the carpet is in bad need of replacement. I had the breakfast buffet one morning. Pretty standard. After the conference I stopped at the bar for a drink. Bottom line is that the bar appears to be something of an afterthought. They had no draft beers (I think that is a University rule). I ordered a white wine. The bartender placed a ridiculously small pour in front of me as he threw the bottle away and informed me that they were out. He still managed to charge me fill price which was a bit high even with a proper pour. Several issues. The wine was awful. Next, there was very little traffic and it was early in the evening so why wasn’t there a stock search to catch the shortage. Third, there is a decent restaurant affiliated with the bar and hotel. There is no excuse for serving such cheap horrible wine out of magnum bottles at such an establishment. In spite of the weather being awful I took an Uber off site for the rest of the night. So if you have business at UM this would be a good place to stay. Otherwise look elsewhere.
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This was a 20 minute drive from downtown and was still $150+ a night. That doesn’t sound bad until you have to move rooms twice for various reasons including broken air conditioner. One male staff member was exceptionally rude about us needing to getting back in our previous room to get something we forgot. Our room wasn’t cleaned daily which wouldn’t be bad but they acted like asking for a couple extra towels was a crime. I will say we talked to the manager of guest services and she was extremely nice and did help tremendously. My suggestion would be to go elsewhere.
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Response from IHGService, Guest Relations Manager at Holiday Inn Univ of Memphis
Responded Apr 24, 2019
Hi Natasha Thank you so much for giving us your impressions after staying at our Holiday Inn Univ. of Memphis. Let me apologize for having you move rooms and for the faulty aircon. We really want a smotth and nice stay for all our guests and also for you. Same goes to the room cleaning. Worry not, I will share this comment with the hotel to make sure they take appropiate action. We don't want this to happen ever again in the future. I hope that the rest of your stay -not counting the incident- was nice and smooth, and we're looking forward to see you again! —Alejandro G.
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We rented two rooms to visit Memphis for a Grizzlies game. I thought a fair rate given comps. Rooms were clean, spacious. Staff was excellent. I figure a lot can go wrong with two rooms, but nothing did. Parking was easy, it's located in east Memphis on the University campus, easy access to rest of city. Highly recommended.
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Response from Debbie C, General Manager at Holiday Inn Univ of Memphis
Responded Mar 1, 2019
Thank you for your review and kind remarks! We are so glad you enjoyed your stay. We hope you will stay with us again the next time you are in Memphis.
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PRICE RANGE
$121 - $182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn univ memphis, holiday inn memphis, memphis holiday inn
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
82
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