We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Comfort Inn & Suites Airport - American Way

Show Prices
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Comfort Inn & Suites Airport - American Way
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

156 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 152: English reviews
Start your review of Comfort Inn & Suites Airport - American Way
 Click to rate
Cuba, Missouri
Reviewed 3 weeks ago via mobile

The first two nights were okay aside from the fridge not working and the fact they emailed me to tell me the pool was out of service, which is fine I get that work needs to get done HOWEVER our third night was horrible. The pool was definitely open and they had a big party in there, my kids were...

 Report
Helpful?
Thank Sara W
Betty S, Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to share with us your comments. The pool was fixed late on Friday but up until then no one was allowed to swim. I have spoken with our night team members in order to use your comments as tools for retraining. We try very hard to always give a great stay and an sorry...

HOTEL’S FAVORITE REVIEW
Reviewed May 4, 2016

On the way to the hotel, we got stuck in traffic. Multi-car wreck on 240W...called the hotel, 4 times to tell them we were on the way....whoever answered assured us our room would be available. Everyone was nice and helpful when we arrived. EVERYONE, who worked in this hotel were friendly and helpful. Housekeeping...awesome, the gentleman, who seemed to be...

 Report
Helpful?
Thank Debbie A
About Hotel's Favorite Review
Reviewed March 20, 2017 via mobile

Nice hotel nice and friendly staff. Room clean bathroom also . Breakfast next morning was great. Pool inside I love it . Area it's in is close to stores and pizza deliver. I will return to this hotel and bring family.

 Report
Helpful?
Thank Ebonique C
Lenzburg, Illinois
Reviewed February 16, 2017 via mobile

First off, let it be known that the hotel isn't exactly in what seems to be the safest or cleanest area. But, there is a security fence just in case. Oh, and if you don't want pizza hut or Papa Johns and are OK with a 90 minute wait to get it, eat before you check in. Delivery options are...

 Report
Helpful?
Thank Carissa B
Dubuque
Reviewed January 18, 2017

We were traveling in a group of 5 vehicles (20 adults/children) and needed a hotel with an indoor pool specifically for the kids to let off steam! The Comfort Inn & Suites Airport on American Way was perfect. Surprisingly, there were not too many hotels in the area with an indoor pool in Memphis, so that is why we chose...

 Report
Helpful?
Thank ELS20
O'Fallon, Missouri, United States
Reviewed November 30, 2016

Stayed here during Beale Street Music Festival. Hotel recently renovated. Room was very nice and spacious. Hotel was very quiet and had no issues. Good access to highway. Great find for the price. Would return.

 Report
Helpful?
Thank StaceyM27
Evansville, Indiana
Reviewed August 23, 2016

I booked a block of rooms at the hotel for our July family reunion. I was given an $86 per room rate by Ms. Lata Patel, GM. that was great! I was one of the last to call and make my room reservations. She also gave the same rate for suites as we booked 25 rooms (she had to hold...

 Report
Helpful?
2Thank Lori N
Reviewed May 17, 2016 via mobile

Had a great time at this hotel everything was great there were no problems what so ever. Very clean nice hotel and the staff is great. i will come back here if im ever in memphis again very welcoming placr like I was at home would very much enjoy going back there when im in memphis again.

 Report
Helpful?
Thank Jasmine W
Russellville Arkansas
Reviewed March 23, 2016 via mobile

Was ok for what we needed. Flew out early sat so needed a place close to airport. Relatively clean. Did have some else's sock left in our room. We arrived later but had confirmed our reservation earlier. While we were checking in there were at least 4 people told they had no rooms but these people had booked through Expedia....

 Report
Helpful?
Thank headballcoach
Jacksonville, Arkansas
Reviewed March 18, 2016 via mobile

My wife booked this hotel through Hotels.com. We went to Memphis for a college visit. We arrived at 11pm and were informed our reservation had been canceled without any notification. On top of all that the night manager was not pleasant or helpful in the least. It seems that a basketball game was in town and they were able to...

 Report
Helpful?
2Thank Bill T
Questions? Get answers from hotel staff and past guests. Ask a question

55 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (22)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (7)
Viewed
View from Room (4)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (1)
Viewed
Dining (2)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (16)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (3)
Viewed
Dining (6)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Memphis hotels
1.1 mi away
Quality Suites I-240 East-Airport
1.0 mi away
Holiday Inn Express Memphis East I-240
4.9 mi away
BEST WESTERN Executive Inn
BEST WESTERN Executive Inn
#43 of 136 in Memphis
449 reviews
Show Prices
Show Prices
Show Prices
7.0 mi away
La Quinta Inn & Suites Memphis East-Sycamore View
7.3 mi away
Candlewood Suites Memphis
Candlewood Suites Memphis
#54 of 136 in Memphis
61 reviews
1.0 mi away
Fairfield Inn & Suites Memphis I-240 & Perkins
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Comfort Inn & Suites Airport - American Way

Address: 4225 American Way, Memphis, TN 38118-2014 (Formerly Holiday Inn Express American Way/Airport)
Location: United States > Tennessee > Memphis
Price Range: $92 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Airport - American Way 2.5*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Expedia, Choice Hotels, Priceline, Travelocity, Hotels.com, Orbitz and TripOnline SA so you can book your Comfort Inn & Suites Airport - American Way reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express American Way/Airport Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Comfort Inn & Suites Airport - American Way staff and other travelers.
2 questions
Ask a question
Questions? Get answers from Comfort Inn & Suites Airport - American Way staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed on the second floor, elevator was slow but worked perfectly fine.”
  • Microwave/fridge
  • Queen beds
ELS20, Jan 18, 2017 | Read review
“Run the A/C and looked for water running out of it before you settle in your room.”
lorin317, Aug 23, 2016 | Read review
“No good room! Go somewhere else!”
411kelseys, Aug 17, 2015 | Read review
“King Suite w/ Jacuzzi was a perfect room for even a couple just looking for a romantic comfortable night.”
kristherese, Jul 18, 2015 | Read review
“Do NOT stay here for any reason.”
blankb2015, Jul 12, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question