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Homewood Suites by Hilton Memphis-Poplar

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Traveler (64)
Room & Suite (55)
Dining (9)
About
Location
Cleanliness
Service
Value
The Newly-Renovated Homewood Suites by Hilton Memphis Poplar is located in East Memphis at the intersection of I-240 and Poplar Avenue, providing easy access to all parts of town. The hotel provides short term and extended stay accommodations for those traveling on business and leisure alike. It is our goal to make you feel at home!
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Property amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Value
Family
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
51Somewhat walkable
Grade: 51 out of 100
11Restaurantswithin 0.25 miles
1Attractionwithin 0.25 miles
Reviews & more
794Reviews
130Photos
7Q+A
83Room tips
Traveler rating
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Popular mentions
Hotel's Favorite
The staff is very nice and very attentive. They are quick to respond to requests! The breakfast was plentiful and hot. Quite a selection to choose from. The rooms were large! We would stay here again.
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Review collected in partnership with Homewood Suites by Hilton
Hotel is convenient for getting on and off busy roads. We stayed for a doctors appointment and staff was so nice and accommodating. Room was nice and clean and quiet so we could recoup after surgery. Would definitely stay here again
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Review collected in partnership with Homewood Suites by Hilton
There was no security latch for the door, the deadbolt ouk not rurn and the room would not heat above 66 on a cold evening in the 20's. Staff was great ! Room clean ! Bed above average. Room 142, also virtual check-in only offered 1 room to choose from.
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Review collected in partnership with Homewood Suites by Hilton
Response from Homewood Suites... P, Manager at Homewood Suites by Hilton Memphis-Poplar
Responded 5 weeks ago
Hello and thank you for your feedback. I regret to know that you experienced several maintenance issues during your stay. I wanted to let you know that I personally went room 142 and inspected the items you mentioned. Upon completing my inspection I did notice that there indeed was a security door latch fixated on the trip next to the door. Also, I did noticed that the room did not heat above 66 degrees. I wanted to inform you that maintenance has addressed the HVAC unit and the room is now heating properly. Nevertheless, I do understand that you have checked out and it is still my desire to make it right. I wanted to let you now that I have issued a refund of the room and tax for your stay. Please allow 2-4 business days before the fund return to your account. Again thank you for your feedback and if you have any questions please feel free to contact me. Sincerely, Joshua Rubin Assistant General Manager Homewood Suites Memphis East 5811 Poplar Ave Memphis, TN 38119 Office: 901-763-0500 Fax: 901-763-0132
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-When arrived sent to a room that looked a party just wrapped up. Smelled like cigarettes, pizza boxes, beer cans, 2 liters all over the suite, and room was destroyed in general-Room was only cleaned once during the stay-Informed dishes were clean but come to find out looked
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Review collected in partnership with Homewood Suites by Hilton
Response from Homewood Suites... P, Manager at Homewood Suites by Hilton Memphis-Poplar
Responded Nov 19, 2018
Thank you for your feedback. I apologize for the service failures that you experience the smell of the room and the dish that was not clean. I will have to investigate with my team and see if another room was available as we would have definitely moved if made aware. Nevertheless, I understand that you have already checked out but I still desire to make it right. Please contact me so that we may discuss an appropriate service recovery. I humbly ask that you accept our apology in good faith and afford us the opportunity to serve your lodging needs in the future. I look forward to hearing from you soon. Joshua Rubin Assistant General Manager Joshua.Rubin@hilton.com
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Have used this motel for years, and will be back next year in November, good from check in all the way till check out love this place, rooms clean staff helpful, they even drove me for supplies that I needed for the business
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Review collected in partnership with Homewood Suites by Hilton
Response from Homewood Suites... P, Manager at Homewood Suites by Hilton Memphis-Poplar
Responded Nov 15, 2018
Thank you so much for your review. We are always happy to have returning guest stay with you . We look forward to seeing you next November.
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how from Beale St from hotel
Homewood suites Poplar Ave is 19 minutes from Beale Street.Going West down Poplar Ave will take you directly downtown.
1 vote
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honestly, I don't know, but i would call the hotel. I actually drove every where we went.
0 votes
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How far are you from the zoo?
According to Google, 11.2 miles on I-240 going west. About 15 minutes depending on traffic.
0 votes
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Hello, Yes, we do allow pets in crates. Dogs up to 25 pounds are allowed for an additional one time pet fee of $50 per room. Please do not hesitate giving us a call if you have any other questions or concerns. Thanks so much.
0 votes
How far from racetrack?
That's correct! We are located about 25 minutes away from the racetrack. We are located next to the exit onto I-240, so it is very easy to get to and from this location. Please let me know if you have any further questions.
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12
"Don't choose a room toward the back of the property"
"It was all great there, main floor rooms would be better for folks with walking issues"
"full size beds are small, make sure to book double queen size beds if you are sharing a bed"
"First floor by the basketball court is convenient to laundry and lobby."
"The exterior units are like condos while interior are hotel style."
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PRICE RANGE
$122 - $192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homewood suites by hilton memphis-poplar hotel memphishomewood suites memphishomewood memphismemphis homewood suites
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
140
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