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Hu. Hotel

Traveler (52)
Room & Suite (28)
Videos (1)
Certificate of Excellence

About

#17 of 144 hotels in Memphis
Location
Cleanliness
Service
Value
Certificate of Excellence
Fully renovated Hu (hue) Hotel features 110 rooms and suites, complimentary morning coffee in the lobby, complimentary Wi-Fi in all areas, Hu Diner and Hu Roof with its open-air rooftop bar and panoramic views of the Mississippi River. Named after Hugh “Hu” Lawson Brinkley, Hu Hotel is centrally located to nearby convention center, Beale St., Orpheum Theater and AutoZone Park. Stylish, singular and forward thinking, Hu is Memphis’s new standard for Southern hospitality. See how we’re doing Memphis different.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hot tub
Bar / lounge
Business Center with Internet Access
Conference facilities
Rooftop terrace
Parking
Free internet
Wifi
Internet
Restaurant
Rooftop bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Bath / shower
Housekeeping
Room service
Safe
Seating area
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
River View
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
232Reviews
42Q+A
10Room tips
Traveler rating
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Popular mentions
Roof top view was phenomenal. Clean room & courteous staff. Staff suggested places to eat & visit. Downtown hotel convenient to many tourist spots. Will definitely recommend to family and friends.Will stay here again.
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Review collected in partnership with this hotel
I visited the rooftop a few days ago. Did not know that it was all new but it look like I was on a old cruise ship. The prices are crazy high its almost $20 for a half glass of wine. The food sucks. It's not bar food. So you have a bar with food that should be nowhere near a bar. Our server we never got her name and no one at this company wears a name tag skinny black girl with big messy hair. She talked use to death about everything we didn't want. Where is all of the old employees that made this place rock? I guess they got rid of them like they did the people next door. This place looks like it's made for a certain kind of people and no other. No one said that but you can feel it in this building. I will never spend another dime with this company. Because as a man of color nothing is catered to my liking. I paid $379 for what they call a queen suite. It reminds me of a 70's hospital. The only this that was great was the valets and the doormen. Xxavier, willie, Harold, corten these guys rock. I hope they didn't spend to much on redoing this hotel because it looks real cheap.
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Fails in comparison to when it was The Madison! Although the staff were awesome the hotel decor and furniture were cheap the room service food was expensive and not palatable. No ice machines! Had to call front desk every time you want ice 🙄
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Review collected in partnership with this hotel
Response from JoeW_HuHotelMemphis, General Manager at Hu. Hotel
Responded 4 days ago
Dear "JenniferS8250," Thank you for taking the time to share your feedback. I am disappointed to learn about your stay and regret your experience with room service and having to request ice. Please be assured that I will take aggressive actions to remedy this as soon as possible. I will send you a separate email with my contact information if you would like to speak further about the experience. Thank you for your time and we would be honored to host you again at the Hu Hotel while you are in Memphis.
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Very good room accommodations, with one exception no refrigerator or microwave. Valet service is more like a parking attendant service. They just gave us the keys, no personal touch such as opening the door for my wife. Not a good look. One morning it took over an hour to bring our vehicle around.
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Review collected in partnership with this hotel
Response from JoeW_HuHotelMemphis, General Manager at Hu. Hotel
Responded 4 days ago
Dear "revjderek," Thank you for taking the time to share your feedback. I am disappointed to learn about your stay and regret your experience with valet. We pride ourselves on creating genuine and personal interactions so I am quite disappointed to learn of how you were treated. Please be assured that I will take aggressive actions to remedy this as soon as possible. I will send you a separate email with my contact information if you would like to speak further about the experience. Thank you for your time and we would be honored to host you again at the Hu Hotel while you are in Memphis.
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It was horrible . This hotel ended up costing me double for what I thought I signed up for. The room was obviously a room that you guys stick the visitors in with animals. The carpet was very nasty and not clean with stains . I took pics of it. Horrible experience
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Review collected in partnership with this hotel
Response from JoeW_HuHotelMemphis, General Manager at Hu. Hotel
Responded 4 days ago
Dear "erickgreenway," Thank you for taking the time to share your feedback. I am disappointed to learn about your stay and regret our service and cleanliness failures. Please be assured that I will take aggressive actions to remedy this as soon as possible. I will send you a separate email with my contact information if you would like to speak further about the experience. Thank you for your time and we would be honored to host you again at the Hu Hotel while you are in Memphis.
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PRICE RANGE
$163 - $297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madison hotel memphis
FORMERLY KNOWN AS
Madison Hotel
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
110
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