Hu. Hotel
392 reviews
#23 of 151 Hotels in Memphis
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79 Madison Ave, Memphis, TN 38103-2137
Update from hotel: This property is temporarily closed until 06/15/2021.
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Room & Suite (29)
Dining (4)
About
#23 of 151 hotels in Memphis
Location
Cleanliness
Service
Value
Travelers' Choice
Inspired by generations of Memphians who do things a new way, Hu. welcomes you to an ambitious and visionary hotel experience in the Southeast. Hu (hue) Hotel features 110 rooms and suites, complimentary Wi-Fi in all areas, Lucy's Cafe and Hu Roof with its open-air rooftop bar and panoramic views of the Mississippi River. Named after Hugh “Hu” Lawson Brinkley, Hu Hotel is centrally located to nearby Beale St., Renasant Convention Center, Orpheum Theater and FedEx Forum. Stylish, singular and forward thinking, Hu is Memphis’s new standard for Southern hospitality. See how we’re doing Memphis different. Condé Nast Traveler Readers' Choice Awards 2020, #1 in The South - Hu. Hotel Memphis.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Rooftop terrace
Baggage storage
24-hour check-in
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Rooftop bar
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Modern
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
76Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
392Reviews43Q+A16Room tips
Reviews
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Popular mentions
$59 a night hotel room for $179. Its a tiny room, very spartan, and quite clean. The a/c and heat seemed to work but the cramped quarters were still clammy. I was scalded by the shower and kept up all night toasted by the bedding and the constant waterfall of plumbing sounds coming from the wall. Overall I would not recommend.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Helpful
Response from Joe White, General Manager at Hu. Hotel
Responded Mar 10, 2020
Thank you for taking the time to share your feedback. I am disappointed to learn about your experience and regret our service failures. Please be assured that I will take aggressive actions to remedy this as soon as possible. Thank you for your time and we would be honored to host you again at the Hu Hotel while you are in Memphis.
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No toilet paper for a full day. Called repeatedly to desk with no answer. Mini bar empty. Only one elevator in service. Second has been down for months. Do not stay at this hotel. Bar area has a great view but is not very clean. Could be a nice hotel. Obviously in need of new management.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Sleep Quality
Helpful
Response from Joe White, General Manager at Hu. Hotel
Responded Mar 10, 2020
Thank you for taking the time to share your feedback. I am disappointed to learn about your experience and regret our service failures. Please be assured that I will take aggressive actions to remedy this as soon as possible. Thank you for your time and we would be honored to host you again at the Hu Hotel while you are in Memphis.
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The staff are wonderfully friendly and the hotel is really cool. We loved the layout and decor of the room and the amenities are perfect. Very well located in the city, well within walking distance of the MUST SEE Civil Rights Museum and Beale Street.
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Date of stay: March 2020Trip type: Traveled as a couple
Helpful
Response from Joe White, General Manager at Hu. Hotel
Responded Mar 10, 2020
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, and all that Memphis has to offer. We pride ourselves on great service and cleanliness and appreciate your comments. We will share your feedback with the team. We look forward to hosting you in the near future.
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My husband and I spent one night here this past weekend. We liked the vibe of the hotel, and our room. Bed was comfortable, bathroom was nice. I especially liked the mirror lighting - great for doing makeup. Hotel was within walking distance to Beale Street and other downtown sites. Our main complaint was that only one elevator was working, making for long waits or long trekks up the stairs (we were on the 8th floor). We wanted to check out the rooftop bar, but knew the wait would be too long for the elevator at that time of day, when many people were checking in. We snagged street parking so didn't have to pay for valet parking, which was nice. I would still stay here again, I just hope they can fix the elevator. It felt like waiting for an elevator in NYC.
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Date of stay: February 2020
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Joe White, General Manager at Hu. Hotel
Responded Mar 10, 2020
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, and all that Memphis has to offer. I apologize about the elevator service and wait. Thank you for your time and we would be honored to host you again at the Hu Hotel while you are in Memphis
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Elevator out - long delays. Valet staff gave me a cart to take my luggage to my room upon arrival, and again when leaving. They didn't offer to help. Housekeeping didn't clean the room on Friday when asked to between 11 and 1 p.m. I had to fix the toilet flush handle. Staff acted aggravated that I was there. Cost $1600 for three nights - I you have service like Holiday Inn Express, price like it. Horrible experience - sad since the Madison was always a great place.
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Review collected in partnership with this hotel
Date of stay: February 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Joe White, General Manager at Hu. Hotel
Responded Mar 10, 2020
I am truly sorry to hear that your stay was so disappointing. Guest service is an area we pride ourselves on. I assure you that we will review our standards with our team to remedy as quickly as possible. I will send you a separate email with my contact information if you would like to speak further about the experience. We truly value you and your feedback and would love the opportunity to welcome you back to the Hu Hotel in the future
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PRICE RANGE
$178 - $296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madison hotel memphis
FORMERLY KNOWN AS
Madison Hotel
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
110
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Claim Your Listing Frequently Asked Questions about Hu. Hotel
Which popular attractions are close to Hu. Hotel?
Nearby attractions include Belz Museum of Asian & Judaic Art (0.2 miles), AutoZone Park (0.2 miles), and The Peabody Ducks (0.2 miles).
What are some of the property amenities at Hu. Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hu. Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hu. Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hu. Hotel?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Hu. Hotel?
Conveniently located restaurants include Flight Restaurant and Wine Bar, Maciel's Tortas & Tacos, and McEwen's On Monroe.
Is Hu. Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Memphis.
Are any cleaning services offered at Hu. Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hu. Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hu. Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hu. Hotel?
Many travelers enjoy visiting Sun Studio (1.0 miles), National Civil Rights Museum - Lorraine Motel (0.8 miles), and Slave Haven / Burkle Estate Museum (1.5 miles).