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Extended Stay America - Memphis - Wolfchase Galleria

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Extended Stay America - Memphis - Wolfchase Galleria
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20 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Germantown, Tennessee
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in this hotel for 3 day. Today I went to the front desk and asked this lady her name was Theresa to print my check out receipt since we were leaving this morning! She said it was against the extended stay policy to print check out papers since. We booked our room through Expedia! I told he the... More 

Helpful?
Thank ckchouk
Alexandria, Louisiana
Level Contributor
16 reviews
3 hotel reviews
2 of 5 stars Reviewed July 23, 2016

First of all check-in was like checking into a 2 hour motel, ( if you can feel me). The room that I requested on my reservation, was not the room I was given. After driving 6 hours My family & I was exhausted, and all I wanted was the room I requested. The place has gone down very badly, they... More 

Helpful?
Thank BUFFYG2311
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2016 via mobile

First off this hotel is managed by 2 very great ladies Teresa and Greta they made my wife's and I stay absolutely great. Joseph who works front desk is a very polite considerate person. Greta went above and beyond her role as GM. Teresa is a very nice lady who putts others before her self and will make certain that... More 

Helpful?
1 Thank clayandreba
Manager_11525, Manager at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours.... More 

Milton, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2016 via mobile

We stayed from April to July, the staff is great, from Mgt to Housekeeping, Joseph, Keshia Allyssa Nate Tiffany Tersea Greta Breakfast each morning, room was quiet and very clean. Kitchen in room was very convenient and helpful. Location is great to safe environment for family and so much to do. Awesome stay Thank you Greta, Troy

Helpful?
1 Thank tnicely
Manager_11525, Manager at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours.... More 

Gallatin, Tennessee
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 15, 2016

I was in town for an event and was looking for a cheap hotel for 1 night. I found through a travel site the Extend Stay was $75 per night compared to everything else at $150+. So I booked it. Word to the wise...you get what you pay for. First off this hotel is tucked in the back of a... More 

Helpful?
1 Thank wesjen1
Denver, Colorado
1 review
5 of 5 stars Reviewed June 28, 2016

I am writing to express my appreciation for the quality of service offered to my family and I….. Staying at the Extended Stay America Memphis - Wolfchase Galleria was a joy, evoking memories of staying there a few years ago with my husband and kids. This time, however, it was for a family reunion! Our reservation information was a bit... More 

Helpful?
Thank deeallen2016
Manager_11525, Manager at Extended Stay America - Memphis - Wolfchase Galleria, responded to this review

Thank you for taking the time to post a review of our hotel. I am glad to hear that our staff was able to quickly resolve the reservation issues you experienced upon arrival. I will be sure to share your wonderful remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 20, 2016

I chose this hotel because of all the recent good reviews, I thought it had turned around but I thought wrong. This is the worst hotel experience I have ever had. All of my experiences, I've felt like home, but I couldn't wait to leave this hotel from the start. First, the price for the hotel's location and star rating... More 

Helpful?
1 Thank Olivvy86
Cordova, Tennessee
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 23, 2016

Great location Easy access to I-40 to downtown and far enough from the bustle of the city so that I could rest peacefully in a quiet clean room and staff that are attentive to every need Thank you to the staff for making my stay enjoyable.

Helpful?
Thank Linda W
Memphis, Tennessee
2 reviews
5 of 5 stars Reviewed May 23, 2016

I've been staying here since April and I couldn't be happier with my experience. The hotel is clean, the staff friendly, and the experience beyond compare. I would recommend this hotel to anyone on a business or pleasure trip. It is conveniently located to food, shopping, major interstates, and in a nicer part of Memphis. I may never leave.

Helpful?
Thank jasonburatowski
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 21, 2016

5/18/16 - Well, this is not a great day to be a guest at Extended Stay America. On November 8, 2015, I came to Memphis to work and my company arranged for me to lodge at one of the Extended Stay America properties. In complete retaliation for a recent complaint that I made against this hotel, I was served with... More 

Helpful?
3 Thank LaWanda D
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Memphis - Wolfchase Galleria

Address: 2520 Horizon Lake Dr, Memphis, TN 38133-8111 (Formerly Extended Stay Deluxe - Memphis - Wolfchase Galleria)
Location: United States > Tennessee > Memphis
Price Range: $81 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Wolfchase Galleria 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stay Deluxe Memphis-Wolfchase Galleria Hotel Memphis
Extended Stay Memphis
Extended Stay America Memphis
Memphis Extended Stay
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