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Courtyard Memphis Downtown

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#24 of 138 Hotels in Memphis
Certificate of Excellence
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Courtyard Memphis Downtown
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355 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Macedonia, Ohio
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed at this hotel for one night last week on business. The room was extremely comfortable and was very clean. I ordered dinner from the Bistro and was not grilled with the chicken quesadilla as it was undercooked. The soup was great though. I had breakfast there the next morning and the cinnamon coffee cake was outstanding. Will stay... More 

Helpful?
Thank SherylToth
Greenville, South Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We love Marriott, so it is painful when we experience a property that does not remotely meet Marriott standards. This property had wonderful welcoming employees, great location. One employee exception; The lady who gave us the dirty wine glasses at the bar, and replaced them with dirty glasses, on Wednesday, September 7 and again no smile the morning for a... More 

Helpful?
Thank bmshull
Management response:

Thank you for your comments, I am sorry your stay was not excellent. As a result of the information you provided additional training has done with the Bistro staff to ensure this does not happen again. I hope that you will give us a chance on your future stays in Memphis. Sincerely Jesse James Food & Beverage Manager Courtyard by... More 

Alabama
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

From the beginning, my husband had a complaint and the staff immediately attempted to correct his concern. However, once my husband discovered he was wrong, he was apologetic and Andrew and Kimaria STILL gave us 5 star treatment. We visited during Southern Heritage Classic so prices are typically increased during events in cities. And the hotel has a lot of... More 

Helpful?
Thank TheLastDonDiva
CourtyardMemDowntown, General Manager at Courtyard Memphis Downtown, responded to this review

Thank you for your stay with us and your recognition of the efforts of Andrew and Kimaria. I will share your comments with all of our associates so we can all acknowledge the wonderful service they provided to you. Hope to see you again nnext year! More 

Waco, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Was fortunate enough to get a 1 bedroom suite with a patio deck outside with good views of downtown. 15 min walk to Beale St with plenty of bars/restaurants on the way too and from. (Be safe walking downtown especially at night)!!!! Parking is really inconvenient unless you want to pay the $20 valet rate per day. Rooms were spacious... More 

Helpful?
Thank Steve S
CourtyardMemDowntown, General Manager at Courtyard Memphis Downtown, responded to this review

Thanks for your comments regarding your stay with us. I have share your comments regarding the Bistro staffing with the Restaurant manager for his review. Hope to see you again on your next visit to Memphis. More 

Charlotte, North Carolina
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I checked into the Courtyard Downtown for a two night stay. The first thing I noticed was the , shall we say, deferred maintenance. The carpet in our room was soiled in front of the space where the refrigerator should have been. We did miss having the fridge, but didn't complain as we had already unpacked and... More 

Helpful?
Thank WoComan
CourtyardMemDowntown, General Manager at Courtyard Memphis Downtown, responded to this review

Thank you for your comments regarding your recent stay with us. Please be assured that the cleanliness of our hotel is very important to us. Carpeted areas are professionally cleaned regularly and follow up cleaning done by our housekeeping department. Obviously we missed the areas you addressed and we will have those areas cleaned immediately. The windows on our building... More 

Rockwall, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 23, 2016 via mobile

The staff was over the top friendly! Upgraded us to a balcony upon arrival. Great location. We could walk to Beale Street which was nice. Had a Bistro in the lobby that was open for snacks in the morning and afternoon. Will definitely stay here on our next trip to Memphis!

Helpful?
Thank kristiunderwood
Deshanya W, Manager at Courtyard Memphis Downtown, responded to this review

Dear Kristi underwood, Glad to hear that your stay was great! Thank you for your business and see you again soon. More 

Dallas, Texas
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 17, 2016

Our room on the 3rd floor offered a partial view of the roof and the giant hotel air conditioning system! The carpet was worn. Not what I usually get from a Marriott, and my Elite membership. The staff, however, was very friendly.

Helpful?
1 Thank Henry L
Lois D, Front Office Manager at Courtyard Memphis Downtown, responded to this review

Henry L- Thank you for sharing your experience with our hotel. I am sorry we weren't able to offer a better view during your stay. We appreciate the comments regarding our staff and hope to have the opportunity to serve you again. More 

1 review
3 of 5 stars Reviewed August 15, 2016 via mobile

Good location; nice staff. Bed was comfy; linens fresh and clean. Bathroom clean; toilet didn't flush properly. No microwave as advertised in room description. VERY wet carpet near AC vent producing musty smell. A $209 room rate escalated to $268 after taxes and parking. Just not worth it, IMO.

Helpful?
Thank Travelchicie
Deshanya W, Manager at Courtyard Memphis Downtown, responded to this review

Dear Travelchicie, We certainly apologize for toilet and wet carpet. We hope you would consider us again. Thank you for your business and take care! More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 7, 2016 via mobile

I picked this hotel because of the location. I was traveling alone and wanted to be close to Beale Street but feel safe. It is nice and clean. The location was perfect and the like lobby is airy. The only negative I found was I had to to 4 floors before I found an ice machine that actually had ice.

Helpful?
Thank Cynthia G
Deshanya W, Manager at Courtyard Memphis Downtown, responded to this review

Dear Cynthia G, Thank you for sharing your experience with us. We certainly apologize for the inconvenience with the ice machine and take care! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2016

My family stayed this Courtyard for a mini-family reunion. The staff were the greatest part of our stay because of their friendliness and genuine concern for us. They treated us like we were important and wanted us to enjoy our stay. Some names to mention are--Jenesis, Tracy and Marc. There was another lady in the Bistro who was extremely nice,... More 

Helpful?
Thank Maria B
CourtyardMemDowntown, General Manager at Courtyard Memphis Downtown, responded to this review

Thank you for your comments regarding your stay with us. I have shared your kind words with our associates, and highlighted the individuals who you mentioned by name. Hope you are able to stay with us again on your next visit to Memphis. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Memphis Downtown

Address: 75 Jefferson Ave, Memphis, TN 38103-2127 (Formerly Courtyard Marriott Downtown)
Location: United States > Tennessee > Memphis
Price Range: $201 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Memphis Downtown 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Courtyard Marriott Downtown Hotel Memphis
Hotel Style:
#12 Family Hotel in Memphis
#24 Business Hotel in Memphis
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