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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

#17 of 134 Hotels in Memphis
Certificate of Excellence
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2751 New Brunswick Road, Memphis, TN 38133
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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
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236 Reviews from our TripAdvisor Community

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Concord, NC
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a nice..clean..conveniently located hotel. Staff was friendly...when my co-worker reserved a king bed..and a double queen was the only room available...the staff quickly...offered free breakfast buffet and a bar coupon. Nice dining area. Comfortable rooms.

Helpful?
Thank 6lombardis
Portland, Oregon
1 review
5 of 5 stars Reviewed January 3, 2016 via mobile

My stay at this hotel was great bed was nice and clean and when i checked the fridge it wasn't working and i call front desk and told them that my fridge wasn't working they said they will send maintenance right away and 2 minutes later maintenance got there and check the fridge and then i told him sorry to... More 

Helpful?
Thank James S
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

The staff here is great, and the hotel is clean & new! This Holiday Inn is much nicer than some very expensive places we've stayed, highly recommended place to stay in Memphis & an easy drive into town.

Helpful?
Thank Aaron G
Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 3, 2016

Lets me see ... only one person at front desk whilst a line of people form, no baggage carts, the internet speed is pitiful, the restaurant and bar closes at 10pm. Nobody at the front desk when I call down to arrange a wakeup call. No breakfast included and all this for $160 a night .... what a joke.

Helpful?
1 Thank FrazerWorley
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review

Dear FrazerWorley, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to see your perfect rating on the cleanliness of the rooms. However, please accept our apologies the inconvenience... More 

Hot Springs, Arkansas
Level Contributor
119 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 14, 2015 via mobile

Very nice one night stay. In Memphis with a church group and we stayed here for the evening. We were very pleased with the room. The staff was very friendly and helpful. The morning breakfast was well prepared, constantly being refilled. The food was fresh, tasted good and a nice variety. Would certainly stay here again if in the area.

Helpful?
Thank Bill B
Dallas, Texas
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 6, 2015

Hotel was well maintained and clean. Sleep quality was good. Didn't quite understand the "No Party Policy" statement I had to sign upon check-in. The front desk staff Jay and Christina pitched in to assist India when the bar area got extremely busy. Apparently India was the only team member working the bar, cafe and room service.......

Helpful?
Thank Wayne S
Nashville, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 6, 2015

The room was clean, nice and very quiet. We had a great experience with a staff member named Star. She was very helpful and pleasant. Had it not been for her, I might not have written this review. Nice clean place. Be sure to see the recreation of an original holiday inn hotel room.

Helpful?
1 Thank Steve H
Brunswick, Georgia
Level Contributor
105 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed October 10, 2015 via mobile

I come to visit Family and friends and the times I have stayed at this hotel, has never disappoint!!! My wife is always happy when we stay here, very clean, great service and very comfortable. We can count on great experience! We recommend to anyone

Helpful?
Thank Elcaleno
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 6, 2015 via mobile

I travel to Memphis often (booking two to six rooms each time I stay.) I thought I would try something new and stay at the Holiday inn last night. This was a big mistake....the front desk took a total of two hours to book the rooms, the morning staff did not want to give me a receipt and the so... More 

Helpful?
1 Thank Motherteresa22
Kemmons, Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review

I apologize for your experience at our hotel. If you have time I would love the opportunity to discuss the specific challenges you had with our hotel. Please e-mail me at hi.wolfchase.gm@wilsonhotels.com and we can setup a time to discuss. More 

Arkansas
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 3, 2015

I cant say enough great things. I love how reliable Holiday Inn is. The room was clean, the air worked well, the bed was heaven, I love their pillows, the bathroom was well lit and just wonderful. Wifi was free and worked great, TV channels were clear. Only two wants- I wish breakfast was free and I would have liked... More 

Helpful?
Thank Lovely_lilith
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