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Holiday Inn Memphis Airport Hotel & Conference Center

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Holiday Inn Memphis Airport Hotel & Conference Center
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112 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Atlanta, Georgia
Level Contributor
5 reviews
3 of 5 stars Reviewed 2 days ago NEW

I was afraid to stay here after seeing the previous reviews. If I had paid full price I'm sure I'd be a lot less forgiving with its shortcomings. First, the wifi was nonexistent from my room. There was a mini fridge but no microwave in the room. There was also a family reunion happening while I was there. The party... More 

Helpful?
Thank MBarbour06
Swansea, Illinois
Level Contributor
461 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

While very convenient to the airport, and a nice bar and atrium area, the rooms are small and aging. The Internet was very slow. Bed was comfortable and the bathroom was clean. Shower was nice. Very friendly staff which made the shortcomings bearable, but hoping they invest in some upgrades soon. Elevators had weird button labels. Small item , but... More 

Helpful?
Thank David F
Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

My first experience wtih this Holiday Inn was with the shuttle driver who picked me up at the airport. He arrived so quickly, and he was very nice. Also, the shuttle driver who took me back to the airport was extremely helpful; knowing that I was in a rush he expedited the trip. All of the servers and the bartender... More 

Helpful?
Thank Betty1243
Level Contributor
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

This was by far the worst experience I have ever had in a hotel. I booked this through the Rhyme Of Gospel Music Awards. My partner booked a separate room to arrive a day early. Upon my arrival I discovered her room had NO HOT WATER OR AIR CONDITIONING and it was 95+° out. Since we were due to check... More 

Helpful?
Thank Dinetta G
Christopher M, Director of Operations at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you for taking the time to bring the challenges you experienced during your stay to our attention. Please accept our sincerest apologies that you did not find your stay with us an enjoyable one. It is our goal to ensure each and every one of our guests has an outstanding experience while staying with us and unfortunately we fell... More 

Fort Leonard Wood, Missouri
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

My family and I stayed at this location and it was horrible. We will never stay here again. The room was to include a refrigerator and microwave and it didn't. I went to the front desk and was told "the rooms no longer come with those items." Finally after showing the guy my reservations on my phone, he asked one... More 

Helpful?
Thank walls6
Christopher M, Director of Operations at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Thank you for taking the time to bring the issues you experienced during your stay to our attention. Please accept our sincerest apologies that you did not find your stay with us an enjoyable one. It is our goal to ensure each and every one of our guests has a positive experience while staying with us, and unfortunately we did... More 

Weston, Florida
Level Contributor
54 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This appears to be an older hotel being converted into a Holiday Inn, but it's hard to know in what direction the remake is going. The staff was very friendly and attentive, but other than that, this turned out to be far less than I expected from a Holiday Inn. Upon entering the large atrium lobby, I was greeted by... More 

Helpful?
Thank dpohunter
IHGService, Guest Relations Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Dear dpohunter, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property due to the ongoing upgrades during the time of your stay. I would like to apologize for any inconvenience this issue may have caused you. Rest assured, your comments will be shared... More 

New Jersey
Level Contributor
132 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The lobby is impressive but that's about the extent of it. The staff is very friendly and will service your needs. The hotel is dated and I think was built in the 50's-70's range. I spoke with a former manager of the hotel to acquire that information. The rooms are huge but the carpet and furniture are worn and dated.... More 

Helpful?
Thank burldist
IHGService, Guest Relations Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Dear burldist, Thank you for being an IHG Rewards Club member and for taking the time to share your comments. We are glad to know that you found our staff to be friendly and helpful. However, we’re sorry we fell below your expectations regarding the overall condition of the hotel. We appreciate your comments on the aspects of the hotel... More 

Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 4 weeks ago

I stayed here for a featured event at this hotel. It was the worst hotel stay I've ever had. Horrible service from management and the front desk staff. We had to wait 2 hours beyond check-in to begin checking in. Members of my group were told their rooms weren't paid for & the rooms weren't ready. When we finally got... More 

Helpful?
Thank scorpion603
IHGService, Guest Relations Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

ear scorpion603, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior service. However, it is disappointing to know that the level of service and the condition of the rooms fell below your... More 

Frederick, Maryland
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Do not stay here! When we arrived, we unloaded all of our luggage on the floor only the discover that the AC was leaking on the floor. Water was soaked in the carpet from the AC to the small chair nearby. Ask to switch rooms and the woman at the front desk graciously agreed and did so... But we went... More 

Helpful?
Thank man1et
IHGService, Guest Relations Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Dear man1et, Thank you for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 17, 2016 via mobile

We first arrived at the hotel to room 347 where the stopper was broken on the tub and NO hot water. We relocated to a new room and the main door to that room was broke. Then we moved to a new room were it was OK enough to finish our stay. The conference room had NO air! The keys... More 

Helpful?
Thank Morgangkeith
IHGService, Guest Relations Manager at Holiday Inn Memphis Airport Hotel & Conference Center, responded to this review

Dear Morgangkeith, Thank you for leaving a review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. We regret to learn about the challenges you have encountered with the room accommodation and amenities. Please be assured that we are committed to delivering quality in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
Our hotel's multi-million dollar renovation brings contemporary style and artful detail to life with modern furnishings, bold use of color, and a glimpse of all things Memphis throughout. We're conveniently located in the Heart of Memphis, just two short miles away from the Memphis International Airport. With over 256 deluxe guest rooms and 33k square feet of meeting space, you'll find yourself at home away from home. ... more   less 

Additional Information about Holiday Inn Memphis Airport Hotel & Conference Center

Address: 2240 Democrat Road, Memphis, TN 38132 (Formerly Memphis Airport Hotel and Conference Center)
Location: United States > Tennessee > Memphis
Price Range: $115 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Memphis Airport Hotel & Conference Center 3*
Number of rooms: 266
Reservation Options:
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Also Known As:
Memphis Airport Hotel Memphis
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